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10+ Groove Alternatives and Competitors

Groove

4.5 User Rating
$3 M Revenue
69+ No of Employees
2011 Founded
SaaS Industry
Customer Service Category
Alex Turnbull CEO
Overview

When it comes to one of the leading sales engagement software, there's no way one cannot recognize the Groove software. With a mission to help organizations become masters of their craft, Groove's emergence started way back in 2012 when co-founders Chris Rothstein and Austin Wang ventured their successful sales careers at Google. The company then grew and was officially launched in 2014 and was quickly adopted by enterprise companies like Google and Uber. Groove becomes one of the leading providers of sales engagement platform, with more than 500 top brands trusting the software's extensive capabilities like email tracking, outbound calling, activity capture, scheduling, and enterprise security function. To this day, Groove becomes one of the leading platforms that provide high-quality sales engagement and customer service solutions, competing against other applications like Help Scout, TeamSupport, HubSpot Service Hub, Zendesk, and LiveAgent. On top of that, Groove also earns a whopping $2.4 million in revenue per year, with 69+ globally.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk 4.8 Mikkel Svane $12 2003 $816.4 M 3570+ San Francisco 5000+ Reviews 150000+
LiveAgent Customer Service 4.8 Viktor Zeman $0 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
Freshdesk 4.7 Girish Mathrubootham $0 2003 $100 M 2000+ California 4000+ Reviews 150000+
TeamSupport 4.5 Johnson Robert $50 2008 $8.5 M 75+ Dallas 2500+ Reviews N/A
AzureDesk 4.5 Roma Shah $5 2014 N/A 1000+ New Jersey 2000+ Reviews N/A
Zoho Desk 4.5 Sridhar Vembu $13 1996 $500 M 9100+ Chennai 3000+ Reviews 30000000+
Helpscout 4.5 Nick Francis $20 2011 $15.1 M 100+ Massachusetts 2300+ Reviews 10000+
HappyFox 4.4 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
Birdeye 4.3 Naveen Gupta $250 2012 $57.4 M 170+ California 3000+ Reviews 10000+
HubSpot Service 4.5 Brian Halligan $35 2006 $513 M 3500+ Cambridge 3900+ Reviews 78700+

Pricing

Starter
  • $12/user/mo/Monthly
  • $9/user/mo/Yearly
  • 1 Mailbox
  • Knowledge Base
  • Assignments, @mentions
Plus
  • $25/user/mo/Monthly
  • $19/user/mo/Yearly
  • 5 Mailboxes
  • Knowledge Base
  • Assignments, @mentions
Pro
  • $34/user/mo/Monthly
  • $29/user/mo/Yearly
  • 25 Mailboxes
  • Knowledge Base
  • Assignments, @mentions
Company
  • Contact Us
  • Unlimited mailboxes
  • Knowledge Base
  • Assignments, @mentions

Key Employees

Image Name Designation Email ID Twitter Linkedin
Matt Beedle Developer N/A N/A https://de.linkedin.com/in/mattbeedle
Tair Asim Entrepreneur N/A N/A https://www.linkedin.com/in/austinwang

Reviews

“ An excellent, straightforward way to manage customer support. ”

4/5 (overall) - Ferris M
Pros:
  • It is a great tool to have the information Groove provides handy. The optional automation is also extremely handy and convenient.
  • There are many features such as tagging, folders, and all that kind of stuff, but I rarely use them. They also have a knowledge base which looks good and can be set up in less than a minute.
Cons:
  • We were using Slack to communicate about support requests and project management, but it became difficult as more requests and projects were taking place.
  • It’s still a bit limited in functionality, but that’s nitpicking.

“ First line platform for customer service ”

4.3/5 (overall) - Julio M
Pros:
  • It has been a great benefit for our company. Now we have a way to track down tickets and get things resolved without losing emails.
  • If you get frequent support tickets and need an easy answer for them, you can write them early and pull them out to answer the same question over and over again.
Cons:
  • I need to be able to see the messages themselves, which leads me back to the search function, and because the tags don’t translate back into Gmail I’m stuck with the search available.
  • Managing 9 accounts used to be daunting and virtually impossible – and it had a negative impact on our customers because I would be too overwhelmed to respond and sort through my emails.

“ GrooveHQ is Very easy to understand as well as focused entirely on classiness ”

4.5/5 (overall) - Anju M
Pros:
  • Helps me with my day-to-day sales grind. Tracks my calls, emails, linkedin messages, texts even, and integrates back into my Salesforce and ZoomInfo accounts.
  • Pretty, easy to get new people on and teach them how to use the basic functions, tagging is super easy
Cons:
  • Could have better tracking functionality, linkedin for example would be great to be able to track engagements.
  • Search, snooze options are limiting and need to be available when I’m composing a message, reporting

Features

 
  • Access Control
  • Analytics
  • API
  • Accounting Integration
  • Agile Software Development
  • Application Integration
  • Assignment Management
  • Automated Billing
  • CRM Integration
  • Campaign Analysis
  • Collaboration Tools
  • Collaborative Workspace
  • Security
  • Team Collaboration
 

Images & Videos

Q & A

What's the pricing range for Groove?

Groove provides three main pricing subscription plans to its users. The following are the Starter plan, which costs $9 per user per month, followed by Plus plan for $19 per user per month, then $29 for Pro plan, still billed per user per month.

Does Groove provide free access?

Yes, Groove provides free trial access to its users for 120 days! The application's free trial access already includes some of Groove's high-quality features like 25 Mailboxes, Customizable Knowledge Base, Reports (with access to full history), and more than 40+ integrations.

What integrations does Groove offer?

When it comes to app integrations, there are a lot of them that Groove can offer to its users. The Groove software can be highly integrated with applications like Hubspot, Jira, Salesforce, Github, Facebook, Twitter, Trello, Slack, MailChimp, and so much more.

What kind of payment method does Groove accept?

As of now, Groove is not capable of handling payment via purchase orders, PayPal, and direct bank transfers. The only payment method that Groove supports is via credit card.

Does Groove have an API?

Ultimately, yes! Groove provides an extensive API that allows you to build functionality into any app. Its API includes, automatically creating Groove tickets from external events, displaying Groove tickets for a specified customer, reply to Groove tickets directly from another app, update tickets from external apps, and more.

Does Groove provide a demo?

Getting started with the application means a lot to Groove. Whether you're a first-time user or not, Groove provides a training demo that would help you get started with the app. You can access this demo through the application's site, which already includes all the features offered in the Groove app.

Can I access Groove via mobile?

Yes, Groove can also be accessed through your mobile devices. To get access to the Mobile Web app, you can simply type mobile.groovehq.com into your preferred mobile browser and you can now enjoy Groove anytime, anywhere.

Alternatives

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