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10+ Freshdesk Alternatives and Competitors

Freshdesk

4.7 User Rating
$100 M Revenue
2000+ No of Employees
2003 Founded
SaaS Industry
Customer Service Category
Girish Mathrubootham CEO
Overview

Freshdesk is a straightforward customer service software app designed for companies of all sizes. The app makes it easier for companies to automate and manage their customer service. Today, Freshdesk is also one of the most well-established software companies focused towards bringing robust tools and software for a business' customer service. In fact, this makes it a popular choice for consumers with the platform now having more than 150,000 active users. Aside from that, Freshdesk also has more than 2,000 employees and earns around $100 million a year in revenue. Contributing to its success is company CEO, Girish Mathrubootham.

Plus, together with key employees, including Miguel Adao as Head of Marketing, Tarkeshwar Thakur as VP of Engineering, and Tejas Bhandarkar as Product & Business Leader. All of these people contribute to the success of the Freshdesk app since its establishment in 2003. However, there are also multiple worthy opponents that share the market with Freshdesk. These companies include LiveAgent Customer Service, Zendesk, AzureDesk, HubSpot Service, TeamSupport, Zoho Desk, Groove, Helpscout, HappyFox, and Birdeye. If you want to know more about them, continue reading below now.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk 4.8 Mikkel Svane $12 2003 $816.4 M 3570+ San Francisco 5000+ Reviews 150000+
LiveAgent Customer Service 4.8 Viktor Zeman $0 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
TeamSupport 4.5 Johnson Robert $50 2008 $8.5 M 75+ Dallas 2500+ Reviews N/A
AzureDesk 4.5 Roma Shah $5 2014 N/A 1000+ New Jersey 2000+ Reviews N/A
Zoho Desk 4.5 Sridhar Vembu $13 1996 $500 M 9100+ Chennai 3000+ Reviews 30000000+
Helpscout 4.5 Nick Francis $20 2011 $15.1 M 100+ Massachusetts 2300+ Reviews 10000+
Groove 4.5 Alex Turnbull $9 2011 $3 M 69+ Newport 3000+ Reviews 50000+
HappyFox 4.4 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
Birdeye 4.3 Naveen Gupta $250 2012 $57.4 M 170+ California 3000+ Reviews 10000+
HubSpot Service 4.5 Brian Halligan $35 2006 $513 M 3500+ Cambridge 3900+ Reviews 78700+

Pricing

SPROUT
  • Free
  • Email & Social Ticketing
  • Knowledge Base
  • Ticket Trend Report
BLOSSOM
  • $18.18/mo/Monthly
  • $12.98/mo/Yearly
  • For standard support
  • Email & Social Ticketing
  • Knowledge Base
  • Ticket Trend Report
GARDEN
  • $25.98/mo/Monthly
  • $33.77/mo/Yearly
  • For getting efficient
  • Email & Social Ticketing
  • Knowledge Base
  • Ticket Trend Report
ESTATE
  • $40.27/mo/Monthly
  • $61.06/mo/Yearly
  • For stellar performance
  • Email & Social Ticketing
  • Knowledge Base
  • Ticket Trend Report
FOREST
  • $102.64/mo/Monthly
  • $116.93/mo/Yearly
  • Perfect for enterprises
  • Email & Social Ticketing
  • Knowledge BaseTicket Trend Report

Key Employees

Image Name Designation Email ID Twitter Linkedin
Miguel Adao Head of Marketing N/A N/A https://www.linkedin.com/in/migueladao
Tarkeshwar Thakur VP Engineering N/A N/A https://in.linkedin.com/in/tarkeshwar1
Tejas Bhandarkar Product & Business Leader N/A N/A https://www.linkedin.com/in/tejasbhandarkar

Reviews

“ Great value ”

4.7/5 (overall) - Amanda B.
Pros:
  • Freshdesk is pretty simple to use and has a lot of features that you can customize to suit the needs of your business.
  • I like the fact that it has a dedicated APP for mobile use, that I can use Email to respond to tickets, great search functionality as well
Cons:
  • The only issue I have found so far is that the reports don’t generate correctly. The data used in the reports don’t fit with the criteria.
  • Interface could use an update to be more compact and show more information in a single screen. right now a ticket takes up pretty much every part of the display. Also, IOS app is slow on startup and refreshing

“ A Fresh Start to Better Customer/Issue Tracking ”

4.3/5 (overall) - Bob B.
Pros:
  • First time using a ticketing system and I am very happy and impressed. However, I quickly got to the point where I could not configure something important for the job.
  • Ease of setting up, the ability to connect with various platforms such as social media, slack and the SSO feature is robust and better than some other market leaders.
Cons:
  • Reports calculated do not include a Median value, just averages. Integration with Salesforce needs to be manually checked daily – because the sync is lost somehow without any warning.
  • The long problems with default settings of spam filters. I had problems with the initial setup of the spam filter, but support helped me to deal with it.

“ A business ticketing solution and more ”

4/5 (overall) - Leonard H
Pros:
  • It helps our company deal effectively with customer queries. It helps us to keep track of all activity and allows us to communicate effectively with our clients.
  • The organization and ability to collaborate on projects is fantastic, and things like going on vacation or being out of the office for a day are not problematic for us at all anymore.
Cons:
  • I sent Freshdesk documentation showing the support email address is not on my mail server, but Freshdesk insists it is my email problem. Anyway, you receive lots of spam and no way of filtering it.
  • We confirmed our plan and attempted to implement independently after business hours. We were forced to initiate a backout plan when errors and unpredictable behaviour blocked our completion.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Integration
  • Agile Software Development
  • Assignment Management
  • CRM Integration
  • Campaign Analysis
  • Campaign Planning
  • Collaboration Tools
  • Customization
  • Sales Enablement
  • Predictive Sales
  • Team Collaboration
  • Security

Images & Videos

Q & A

What is Freshdesk used for?

Primarily, Freshdesk is a customer support or a helpdesk platform that allows companies to manage their customer care and support function effectively. The application's sole purpose is to help companies track and resolve complaints, queries, or any other form of inquiry from clients.

Does Freshdesk provide free trial?

Yes, Freshdesk also offers trial access to its users. Freshdesk provides a 21-day free trial, including features like Email & Social Ticketing, Knowledge Base, Ticket Trend Report, and so much more with no credit card required.

How much does Freshdesk's subscription plan cost?

Aside from its free trial access, Freshdesk also provides premium access for users who wish to enjoy an all-inclusive feature that combines best-in-class ticketing, self-service, and reporting. These are the following subscription plans that you may opt to chose from Freshdesk: Blossom plan for $15.00; Garden plan for $35.00; Estate $49.00; and Forest plan for $99.00. All of these plans are billed per agent per annual.

How does Freshdesk store data?

Freshdesk is programmed on multi-tenant cloud architecture. This process means that every customer's data is segregated so that one customer cannot access other customer data. Also, when it comes to security, Freshdesk ensures that every data is secure, for every data process is hosted Amazon AWS servers, providing an optimal uptime and reliable data security for all customers and ticket data.

What are the applications that I can integrate with Freshdesk?

When it comes to integrations, Freshdesk has a variety of app selection that users can choose on. Freshdesk can be perfectly integrated with applications like SnapEngage, HelpOnClick, Jira, MailChimp, Dropbox, and so much more.

Does Freshworks have any training modules?

Yes, Freshworks not just only provide solutions for customer service, for they provide training and seminar demo as well. Each of Freshdata's courses allows users to explore the knowledge and tools needed to accelerate business growth, get certified, and join Freshdata's growing community.

Alternatives

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