10+ Birdeye Alternatives and Competitors
BirdEye is an online review and customer interaction management platform designed for businesses around the globe. Founded in the year 2012, BirdEye provides an extensive set of customer engagement functionalities that automate customer-to-business communication for lead generation. As one of the fast-growing platforms for customer service, BirdEye becomes one of the leading go-to picks for business today, along with other software applications such as AzureDesk, HubSpot Service, TeamSupport, HappyFox, LiveAgent Customer Service, and Zendesk. With over 60,000+ business users that trust BirdEye across all industries, distinguished companies like Academy Mortgage Corporation, Bass and Hall, American Pacific Mortgage, Berkin Moving Solutions, Black Bear Diner, and FitBody Boot Camp use BirdEye on their visibility and control process over their customer feedback from all channels. Along with the software’s current CEO, Naveen Gupta, BirdEye now has an annual revenue of $57.4 million; plus, they get to employ 170+ professional employees around the world.
|Logo||Name Sort||Rating Sort||CEO||Pricing Sort||Founded Sort||Revenue Sort||Employees Sort||Location Sort||Reviews Sort||Customers Sort|
|LiveAgent Customer Service||Viktor Zeman||N/A||2004||N/A|| 50+|| Bratislava|| 1788+ Reviews|| 2.8K +|
|Zendesk||Mikkel Svane||$12||2003|| $816.4 M|| 3,570+||San Francisco|| 5000+ Reviews|| 150K +|
|Freshdesk||Girish Mathrubootham||N/A||2003|| $100 M|| 2,000+||California|| 4600+ Reviews|| 150K +|
|AzureDesk||Roma Shah||$5||2014||N/A|| 1,000+||New Jersey|| 2000+ Reviews||N/A|
|HubSpot Service||Brian Halligan||$35||2006|| $513 M|| 3,500+||Cambridge|| 3900+ Reviews|| 78.7K +|
|TeamSupport||Johnson Robert||$50||2008|| $8.5 M|| 75+||Dallas|| 2500+ Reviews||N/A|
|Zoho Desk||Sridhar Vembu||$13||1996|| $500 M|| 9,100+||Chennai|| 3000+ Reviews|| 30M +|
|Groove||Alex Turnbull||$9||2011|| $3 M|| 69+|| Newport|| 3000+ Reviews|| 50K +|
|Helpscout||Nick Francis||$20||2011|| $15.1 M|| 100+||Massachusetts|| 2300+ Reviews|| 10K +|
|HappyFox||Shalin Jain||$29||2011|| $11.5 M|| 110+||California|| 2900+ Reviews||N/A|
|Frederik Hermann||Senior Director of Marketing||https://www.linkedin.com/in/frederikhermann|
|Kristy West||Head of Corporate||https://www.linkedin.com/in/kristy2007|
|Anil Panguluri||VP Products||https://www.linkedin.com/in/anilpanguluri|
- Access Control
- Accounting Intergration
- Agile Software Development
- Application Integration
- Billable Hours Tracking
- Business Intelligence
- CRM Integration
- Campaign Analysis
- Campaign Planning
- Collaboration Tools
- Collaborative Workspace
- Customer Support
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Q & A
You can utilize BirdEye, whether on free or paid access. For free business profiles, users don’t need a subscription and only contain basic business features, unlike the paid subscription.
Although there’s no updated pricing cost for BirdEye, a November 2017 interview with the co-founder and CEO of BirdEye says that BirdEye’s cost for small businesses starts at $3,000 per year and $100,000 for an enterprise per year. In order for you to get the BirdEye’s current pricing list, you need to fill out a form on their website, along with your company’s information.
When it comes to payment method, BirdEye accepts payments via Visa, Mastercard, and American Express. Since BirdEye integrates with these payment channels, users can easily send out and review requests to their customers.
Yes, BirdEye is indeed a safe application to use considering that it complies with several policies that are set by the industry. BirdEye ensures that they align with regulations, standards, and best practices, such as HIPAA, SOC 1/SSAE 16/ISAE 3402 (formerly SAS70), SOC 2, SOC 3, PCI DSS Level 1, ISO 27001, FedRAMP(SM), DIACAP and FISMA, ITAR, FIPS 140-2, CSA, and MPAA.