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10+ Birdeye Alternatives and Competitors

Birdeye

4.3 User Rating
$57.4 M Revenue
170+ No of Employees
2012 Founded
SaaS Industry
Customer Service Category
Naveen Gupta CEO
Overview

BirdEye is an online review and customer interaction management platform designed for businesses around the globe. Founded in the year 2012, BirdEye provides an extensive set of customer engagement functionalities that automate customer-to-business communication for lead generation. As one of the fast-growing platforms for customer service, BirdEye becomes one of the leading go-to picks for business today, along with other software applications such as AzureDesk, HubSpot Service, TeamSupport, HappyFox, LiveAgent Customer Service, and Zendesk. With over 60,000+ business users that trust BirdEye across all industries, distinguished companies like Academy Mortgage Corporation, Bass and Hall, American Pacific Mortgage, Berkin Moving Solutions, Black Bear Diner, and FitBody Boot Camp use BirdEye on their visibility and control process over their customer feedback from all channels. Along with the software's current CEO, Naveen Gupta, BirdEye now has an annual revenue of $57.4 million; plus, they get to employ 170+ professional employees around the world.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk 4.8 Mikkel Svane $12 2003 $816.4 M 3570+ San Francisco 5000+ Reviews 150000+
LiveAgent Customer Service 4.8 Viktor Zeman $0 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
Freshdesk 4.7 Girish Mathrubootham $0 2003 $100 M 2000+ California 4000+ Reviews 150000+
TeamSupport 4.5 Johnson Robert $50 2008 $8.5 M 75+ Dallas 2500+ Reviews N/A
AzureDesk 4.5 Roma Shah $5 2014 N/A 1000+ New Jersey 2000+ Reviews N/A
Zoho Desk 4.5 Sridhar Vembu $13 1996 $500 M 9100+ Chennai 3000+ Reviews 30000000+
Helpscout 4.5 Nick Francis $20 2011 $15.1 M 100+ Massachusetts 2300+ Reviews 10000+
Groove 4.5 Alex Turnbull $9 2011 $3 M 69+ Newport 3000+ Reviews 50000+
HappyFox 4.4 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
HubSpot Service 4.5 Brian Halligan $35 2006 $513 M 3500+ Cambridge 3900+ Reviews 78700+

Pricing

Standard plan
  • $250/Month
  • $3,000/Year

Key Employees

Image Name Designation Email ID Twitter Linkedin
Frederik Hermann Senior Director of Marketing N/A N/A https://www.linkedin.com/in/frederikhermann
Kristy West Head of Corporate N/A N/A https://www.linkedin.com/in/kristy2007
Anil Panguluri VP Products N/A N/A https://www.linkedin.com/in/anilpanguluri

Reviews

“ Excellent Tool for Reputation Management ”

4.7/5 (overall) - Ian B.
Pros:
  • I enjoyed the ease and extra time I had by having an automated review management software. The practice did indeed get more and better reviews because of BirdEye.
  • What I like most about BirdEye is the fact that they are always available to help out immediately.
Cons:
  • We had been in business for about 15 years when we started using BirdEye. We had hard copies of reviews but mainly had a few select people hitting review sites to complain.
  • M still looking for something to complain about.

“ BirdEye is laser focused ”

4.7/5 (overall) - David Buckley
Pros:
  • As stated above, my office selected BirdEye to boost our online reviews and online presence, in which, BirdEye perfectly pulled that off. Our office reviews skyrocketed thanks to BirdEye.
  • The overall experience with Birdeye is excellent. I would recommend it for others if you want flexibility with your brand promotion and review collection from your customers.
Cons:
  • In addition since I complained I stopped getting any services since April 2019 though company continues to automatic bill. Most recent auto bill went up without informing me.
  • When it come to reasons not to have this software installed, there are truly none. One might think that there’s some risk opening up the public review process to unsatisfied reviews.

“ BirdEye is amazing! ”

4/5 (overall) - Chase Reed
Pros:
  • I like Birdeye’s capabilities as a service to allow you more functionality for your clients, whether it’s the reports or the tags/tickets you can assign. It’s an easy tool to onboard and everyone loves it upon logging in.
  • I really like how you can see and respond to all of your reviews in one place instead of having to login to multiple sites to leave replies.
Cons:
  • The problems with aggregation of reviews/responses to various other platforms (Yelp, Apts.com, aptRating) can be a bit concerning when reviewing your actions with clients.
  • We integrate with the Service Titan software and sometimes the technician does not come over to show who was on the job related to the review request.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Integration
  • Agile Software Development
  • Application Integration
  • Billable Hours Tracking
  • Business Intelligence
  • CRM Integration
  • Campaign Analysis
  • Campaign Planning
  • Collaboration Tools
  • Collaborative Workspace
  • Customer Support
  • Customization

Images & Videos

Q & A

Is BirdEye free?

You can utilize BirdEye, whether on free or paid access. For free business profiles, users don't need a subscription and only contain basic business features, unlike the paid subscription.

How much does BirdEye cost?

Although there's no updated pricing cost for BirdEye, a November 2017 interview with the co-founder and CEO of BirdEye says that BirdEye's cost for small businesses starts at $3,000 per year and $100,000 for an enterprise per year. In order for you to get the BirdEye's current pricing list, you need to fill out a form on their website, along with your company’s information.

What payment methods are supported by BirdEye?

When it comes to payment method, BirdEye accepts payments via Visa, Mastercard, and American Express. Since BirdEye integrates with these payment channels, users can easily send out and review requests to their customers.

Is BirdEye safe to use?

Yes, BirdEye is indeed a safe application to use considering that it complies with several policies that are set by the industry. BirdEye ensures that they align with regulations, standards, and best practices, such as HIPAA, SOC 1/SSAE 16/ISAE 3402 (formerly SAS70), SOC 2, SOC 3, PCI DSS Level 1, ISO 27001, FedRAMP(SM), DIACAP and FISMA, ITAR, FIPS 140-2, CSA, and MPAA.

What integrations does BirdEye offer?

App integrations are one of the best features that BirdEye offers to its users. When using BirdEye, you can have access to multiple integrations with applications, such as Freshbooks, QuickBooks, Xero, Zoho, Genbook, TIMS, and so much more.

Is BirdEye easy to use?

According to various sources, particularly review sites, BirdEye is extremely easy to use. This software is so easy that it is perfectly tailored for businesses that don't have a solid social media or IT team. Moreover, this platform is exclusively programmed to provide customer service management with ease.

Alternatives

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