Browse
CRMDatabase ManagementProject ManagementERPExpense ManagementMarketing AutomationAccountingCustomer ServiceBusiness IntelligenceMarketing Resource ManagementContent ManagementSales ManagementInventory managementEmail MarketingPayment ProcessingE-Signature SoftwareContract Management SoftwareCybersecurity SoftwareCMMSLead ManagementBusiness Process ManagementCorporate Performance ManagementCustomer Engagement SoftwareEnterprise Architecture SoftwareBrand Management SoftwareChange Management SoftwareLead Generation SoftwareVideo SharingWorkforce ManagementDocument Management SoftwareReporting SoftwareBilling And Invoicing SoftwareEnterprise Asset ManagementNetwork Security SoftwareData Analytics SoftwareQuality Management SoftwareWeb Conferencing SoftwareWeb Design SoftwareSEO SoftwareData Quality SoftwareRisk Management SoftwareFacility Management SoftwareHelp Desk SoftwareSocial Media Management SoftwareSales Performance ManagementSales Forecasting SoftwareDigital Asset Management SoftwareSupply Chain ManagementFile Sharing SoftwareCPQ SoftwarePartner Management SoftwareEmail Signature SoftwareMarketing Attribution SoftwareCustomer Experience SoftwareBudgeting SoftwareAudit SoftwareHR SoftwareEHS SoftwareKnowledge Management SoftwarePresentation SoftwareVPNWebsite Monitoring SoftwarePR SoftwareMarketing Analytics SoftwareProposal SoftwarePayroll SoftwareIdentity And Access ManagementTask Management SoftwareWeb Analytics SoftwareBusiness Plan softwareArtificial Intelligence SoftwarePhoto EditingVideo EditingVideo Hosting WebsitesDocument Creation SoftwareData Virtualization SoftwareRequirements Management SoftwareVector Graphics SoftwareAfter Effects SoftwareBoard Management SoftwareBusiness Activity Monitoring SoftwarePolicy Management SoftwareOperational Risk Management SoftwareEquipment Maintenance SoftwareProject Portfolio ManagementBusiness Management SoftwareCorporate LMSInternal Communications SoftwareBenefits Administration SoftwareTime Tracking SoftwareTalent Management SoftwareEmployee Scheduling SoftwareEmployee Performance ManagementEmployee Engagement SoftwareVideo Interviewing SoftwareApplicant Tracking SoftwareContact Management SoftwareEmployee Recognition SoftwareEmployee Feedback SoftwareOnboarding SoftwareEmployee Training SoftwareBackground Check SoftwareRecruiting Software360 Degree Feedback SoftwareAttendance Tracking SoftwareEmployee Monitoring SoftwareHR Analytics SoftwareReference CheckWhistleblowing SoftwareSubscription Management SoftwareFraud Detection SoftwareData Loss PreventionInfluencer MarketingReferral MarketingCompensation Management SoftwareProcurement SoftwareDecision Making SoftwareMind Mapping SoftwareComplaint Management SoftwareEnterprise Feedback ManagementEmployee Management SoftwareHCM SoftwareAbsence ManagementMeeting Management SoftwareProduct Lifecycle Management SoftwareEnterprise Search SoftwareData Visualization SoftwareMulti-level MarketingRFP SoftwareIncident Management SoftwareDevOps SoftwareDatabase Security SoftwareExit Interview Management SoftwareInterview SchedulingPEO SoftwareSocial Media Monitoring SoftwareChatbots SoftwareRecruiting Automation SoftwareStaffing SoftwareWorkload AutomationFinancial ManagementBusiness Continuity ManagementSocial Media AnalyticsEndpoint Security SoftwareEnterprise Content ManagementCustomer Communication ManagementProduct Management SoftwareHR Case ManagementNetwork ManagementMaster Data ManagementRemote Support SoftwareClient Portal SoftwareHR Service Delivery SoftwareElectronic Data InterchangePerformance Appraisal SoftwareReference ManagementScreen Sharing SoftwareContract Lifecycle ManagementQuote ManagementDirect Mail Automation SoftwareBudgeting and Forecasting SoftwareDevOps SoftwareBackup SoftwareEvent Stream Processing SoftwareBid Management SoftwareBig Data Processing and Distribution SoftwareRestaurant POS SystemField Service Management SoftwareEndpoint Detection & Response SoftwareRobotic Process Automation SoftwareFleet Management SoftwareCustomer Data Platform SoftwareServicesAccounting ServicesSocial Media AdvertisingData SecurityEmail SecurityBookkeepingInbound MarketingLegal ServicesBusiness Travel ManagementInternational PEORevenue OperationsVirtual ReceptionistWin-Loss AnalysisApplication SecurityEndpoint SecurityIncident ResponseIoT SecurityHR Services ProvidersInternet Service ProvidersManaged Print ServicesManagement Consulting ProvidersNonprofit Consulting ProvidersOutsourced Sales ProvidersSales Consulting ProvidersSales Training ProvidersCloud ServicesIaaS ProvidersCloud HostingCloud MigrationThreat IntelligencePayroll ServicesBackground CheckManagement ConsultingHR ServicesIT Compliance ServicesMerchant ServicesOnline PaymentCloud ComputingIdentity Theft ProtectionQuality AssuranceMaster Data ServicesThreat HuntingTax ServicesAuditing ServicesCredit MonitoringNetwork SecurityEmail Marketing ServicesVPN ServicesRemote DesktopDomain RegistrationCloud StorageHR OutsourcingRide SharingCarpoolingFood DeliveryGrocery DeliveryDog Food DeliveryDog WalkingPet TransportAirlines ServicesKeto Meal DeliveryVegan Meal DeliveryDigital MarketingMusic StreamingDomestic US AirlinesSocial NetworkingDomestic Dubai AirlinesPlant DeliveryMeat DeliveryMeal Kit DeliveryCheapest Meal DeliveryBaby Food DeliveryPet GroomingPet SittingSports StreamingGame StreamingWeb HostingOnline TutoringPhoto PrintingBabySittingCommercial CleaningWeb Design ServicesDirect Mail ServicesConference CallWine DeliveryAnime StreamingEmail EncryptioneCommerce FulfillmentCoffee SubscriptionCredit RepairFrozen Meal DeliveryHealthy Meal DeliveryGluten Free Meal DeliveryPet AdoptionWebsite Monitoring ServicesInstagram GrowthInternational Money TransferTranscription ServicesContent WritingTelemarketingWordpress MaintenanceVirtual OfficeTranslation ServicesMarket ResearchContent EditingMarketing AnalyticsSchool Lunch DeliveryOutsourced Customer SupportLong Distance MovingJunk RemovalOnline Flower DeliveryCloud BackupPhoto BookOnline FaxSocial Media MarketingPacking ServicesAudioBookPhoto ScanningFile HostingMedical BillingPress Release DistributionPlant Delivery ServicesAnswering ServicesDissertation WritingText Message MarketingAlcohol DeliveryResume WritingPush Notification ServicesAward BookingWebsite SecurityContent MarketingFile Sharing ServicesHotel BookingVirtual AssistantCloud GamingProxy ServicesBook PromotionLaundry DeliveryCybersecurity ServicesOnline Interior DesignPlant Based Meal DeliveryMilk DeliveryPest ControlProduce DeliveryVitamin SubscriptionPersonal FinanceLead GenerationData EntryWeb ScrapingTransactional EmailMusic DistributionBack Office OutsourcingCredit Card ProcessingBusiness VPNCloud Log ManagementBirthday Cake DeliveryOn-Hold MessagingEmail VerificationLawn CareHome CareData RecoveryNanny-PayrollTax PreparationTenant ScreeningSaaS

10+ AzureDesk Alternatives and Competitors

AzureDesk

4.5 User Rating
1000+ No of Employees
2014 Founded
SaaS Industry
Customer Service Category
Roma Shah CEO
Overview

AzureDesk is a straightforward cloud-based customer service software, built to be flexible to serve businesses - from small to large. As a software company of more than 1,000 employees, AzureDesk offers only top notch features, so that users can do more for their customers. Since its establishment in 2014, the company is now one of the fastest-growing customer service platforms in the market with over 2,000 reviews scattered all over the internet. On top of that, small businesses might also find its price plan quite appealing, since it offers superb tools starting at only $5 per month.

The success of the company is thanks to its impressive CEO, Roma Shah. AzureDesk continues to become a fantastic platform even with steep competition. Yes, AzureDesk, even though it is new to the industry, is up against well-established businesses. These include LiveAgent Customer Service, Zendesk, Freshdesk, HubSpot Service, TeamSupport, Zoho Desk, Groove, Helpscout, HappyFox, and Birdeye. Learn more about these customer service platforms when you scroll down now.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk 4.8 Mikkel Svane $12 2003 $816.4 M 3570+ San Francisco 5000+ Reviews 150000+
LiveAgent Customer Service 4.8 Viktor Zeman $0 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
Freshdesk 4.7 Girish Mathrubootham $0 2003 $100 M 2000+ California 4000+ Reviews 150000+
TeamSupport 4.5 Johnson Robert $50 2008 $8.5 M 75+ Dallas 2500+ Reviews N/A
Zoho Desk 4.5 Sridhar Vembu $13 1996 $500 M 9100+ Chennai 3000+ Reviews 30000000+
Helpscout 4.5 Nick Francis $20 2011 $15.1 M 100+ Massachusetts 2300+ Reviews 10000+
Groove 4.5 Alex Turnbull $9 2011 $3 M 69+ Newport 3000+ Reviews 50000+
HappyFox 4.4 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
Birdeye 4.3 Naveen Gupta $250 2012 $57.4 M 170+ California 3000+ Reviews 10000+
HubSpot Service 4.5 Brian Halligan $35 2006 $513 M 3500+ Cambridge 3900+ Reviews 78700+

Reviews

“ It keeps support tickets reasonably organized ”

4.7/5 (overall) - Kaitlyn Moore
Pros:
  • Another plus point is the ability to update user requests via email during the incident duration.
  • They were able to take a listing of customers and import them for us for ease of data entry which helped a great deal.
Cons:
  • No Dark Mode, no way to quickly update customer info from the ticket screen, instead having to go to a separate page to edit customer info.
  • We are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors.

“ We have very pleased with the software and support - at a great price as well! ”

4.5/5 (overall) - Shaun Dunham
Pros:
  • The product did as it was described, it was just not able to fit our needs. In its design it is a good product we just weren’t able to mold it to fit us.
  • Easy to see what is going and be able to prioritize the tasks. Most importantly… have the ability to show the boss’s what we really are doing on a daily and monthly basis.
Cons:
  • Using Azure desk my problems are solved quickly.
  • An intriguing component that no others helpdesk programming have out there.

“ Awesome Customer Support Software ”

4/5 (overall) - Bahuguna Goyal
Pros:
  • Cloud based and very easy to use. Quick to setup
  • It’s more streamlined than other similar products, in my experience.
Cons:
  • More features is always good but they do seem to get added once requested
  • Sometimes certain tickets show up repeatedly in the “unassigned” section.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Integration
  • Agile Software Development
  • Assignment Management
  • CRM Integration
  • Campaign Analysis
  • Collaborative Workspace
  • Collaboration Tools
  • Customer Support
  • Customization
  • Email Distribution
  • Email Marketing Management
  • Team Collaboration

Images & Videos

Q & A

How much does AzureDesk cost?

For monthly billing, AzureDesk's pricing starts at $50.00 per user, and it already includes a 14-day free trial. If you wish to save up to 142%, the annual subscription starts at $33.00, still with 14-day trial access, which already includes features such as self Service portal, Ticket Management, workflow, reporting, and so much more.

What applications can be integrated into AzureDesk?

One of the best attributes that AzureDesk has is its integration with third-party applications that are available on today's market. Utilizing AzureDesk means that you can get to enjoy integrating with various third-party apps like Agent & Customer CC Notification, translate app, JIRA, Slack, Asana, Chatlio, ChargeDesk, Olark, and Smooch.

Does AzureDesk provide demos?

Yes, AzureDesk also has its demo videos tailored for their user's needs. For you to get access to AzureDesk's online demo, you can directly refer to this YouTube link: https://www.youtube.com/watch?v=xs06xp3fpay&t=506s.

Is AzureDesk safe to use?

One of the main priorities of AzureDesk is to ensure the overall safety and security of its users. AzureDesk secures its user's personal information from unauthorized access, use, or disclosure. Personal information such as a credit card number that is transmitted to other websites is protected with the use of Secure Sockets Layer (SSL) encryption.

Is AzureDesk a cloud-based platform?

With AzureDesk's ticket management, email-to-ticket conversion, team collaboration, knowledgebase management, and reporting features, the software ensures that users can get access to it via cloud-based. This means that users can ultimately store their data in a safe place, enables flexibility to their processes, and get to enjoy the app's features anytime, anywhere.

What's the difference between Help Scout and Azure Desk?

When it comes to comparison between Help Scout and Azure Desk, no question that there's a big difference between the two apps. One of the big differences between Help Scout and Azure Desk is their pricing, for Azure Desk is relatively cost-friendly compared to Help Scout.

Alternatives

saas