|Logo||Name Sort||Rating Sort||CEO||Pricing Sort||Founded Sort||Revenue Sort||Employees Sort||Location Sort||Reviews Sort||Customers Sort|
|LiveAgent Customer Service||Viktor Zeman||N/A||2004||N/A|| 50+|| Bratislava|| 1788+ Reviews|| 2.8K +|
|Zendesk||Mikkel Svane||$12||2003|| $816.4 M|| 3,570+||San Francisco|| 5000+ Reviews|| 150K +|
|Freshdesk||Girish Mathrubootham||N/A||2003|| $100 M|| 2,000+||California|| 4600+ Reviews|| 150K +|
|AzureDesk||Roma Shah||$5||2014||N/A|| 1,000+||New Jersey|| 2000+ Reviews||N/A|
|HubSpot Service||Brian Halligan||$35||2006|| $513 M|| 3,500+||Cambridge|| 3900+ Reviews|| 78.7K +|
|TeamSupport||Johnson Robert||$50||2008|| $8.5 M|| 75+||Dallas|| 2500+ Reviews||N/A|
|Zoho Desk||Sridhar Vembu||$13||1996|| $500 M|| 9,100+||Chennai|| 3000+ Reviews|| 30M +|
|Groove||Alex Turnbull||$9||2011|| $3 M|| 69+|| Newport|| 3000+ Reviews|| 50K +|
|Helpscout||Nick Francis||$20||2011|| $15.1 M|| 100+||Massachusetts|| 2300+ Reviews|| 10K +|
|HappyFox||Shalin Jain||$29||2011|| $11.5 M|| 110+||California|| 2900+ Reviews||N/A|
LiveAgent is an online live chat software platform programmed for small and mi-sized businesses. This platform provides an avenue for companies to get in touch with their respective clients via live chats. Apart from live chat access, this software also offers solutions that are necessary for customer relations like ticket management, license management, online self-service portals, plus, integrations with third-party sales and marketing apps.
Despite these superb attributes, LiveAgent still does have issues regarding its functionality and specs. The software needs to improve its user interface, plus its email chains need to be more organized.
Zendesk is a cloud-based customer support platform built for companies that are widely available today. This software is designed to streamline customer relationships and solidify it by providing ways to help your customer efficiently. It all works through Zendesk’s flexible features, allowing its users to steer their customer service into an impactful lead.
Zendesk truly defines its capabilities as an ideal software for every business operation. However, just like any other software, Zendesk also has several issues. Issues like system bugs and errors and their pricing cost. With this, take some time to study first on how this application would work for you.
Freshdesk is a customer service management system that aims to establish easy customer service management for businesses. Freshdesk provides solutions that streamline customer support via multiple channels for faster customer support. Freshdesk also allows its users to be flexible, for it gives provides customization for workflow.
Overall, Freshdesk could be your perfect kickstart. However, there are still issues concerning the app that you need to consider. Freshdesk’s ticketing system lacks in terms of functionality, plus there are issues with glitches. Take time to consider these qualities before you opt to purchase the app for your business.
AzureDesk is a cloud-based customer service management platform tailored for businesses of all sizes. This software offers all the essential customer service solutions that are exclusively designed for its user’s needs. This software highlights original features include ticket management, customer support center, team collaboration, email-to-ticket conversion, and knowledgebase management.
Nevertheless, AzureDesk also has its distinctive disadvantages despite how robust this software is. The reporting tools for this software are not that intuitive, and it’s capacity to handle ticket management in bulk are some of AzureDesk’s downsides. Make sure to take note of these qualities, for this can serve as your basis upon choosing the app.
HubSpot Service is one of the available cloud-based customer service platforms in today’s market. This product from HubSpot and is designed for businesses of various sizes. This software manages contacts, requests, appointment schedules, and more customer service outlets, vital for every business customer service relations. What’s more is that HubSpot Service features lead generation, reporting, conversion analytics, and marketing automation solutions.
Moreover, HubSpot is just like other software today, for it also has disadvantages. Although having some disadvantages for an app is pretty standard, you still have to consider these, which can profoundly affect your overall user experience.
TeamSupport is a customer service platform designed to streamline business customer support. This software focuses on leading every customer support to its improvement through team collaboration. TeamSupport ensures the best customer service outcome, all thanks to its high-end features like advanced customer service portals, reporting, live chat, ticket automation and escalation, screen recordings, multi-channel support, and much more.
Despite its acclaimed advantages, TeamSupport also has its disadvantages. The software has limited access to integrations, plus it’s not easy to configure, and it also has limited access to customization. Be sure to know these negative attributes, which can play a vital role in your next step.
Zoho Desk is a software platform designed to deliver superb customer service solutions for businesses. This software is part of the Zoho Office Suite that is exclusively programmed solely for customer support. It provides features such as ticketing system, automation, integrations, call center software, social support software, and so much more.
Despite all these Zoho Desk’s excellent features, we cannot deny that it also has negative qualities. To cite a few, Zoho Desk’s APIs are limited, plus its reporting tool is somewhat confusing to use. At your end, be sure to check out more of Zoho Desk’s pros and cons, and see for yourself whether to choose this app or not.
Groove is a software platform programmed for business’s sales automation and customer service management. Groove provides robust solutions to build solid business customer service that is essential to drive customer lead. This software not just provides all the vital tools for sales automation and customer service, for it also provides custom data collection, team collaboration, advanced search, template performance, and so much more.
However, despite seeing Groove as perfect software, there are still a few downsides linked to the software. Several issues like significant improvements on the analytics feature, the bugs and glitches, and its improvable user interface might shake up your overall user experience.
Help Scout is a customer service application, programmed with high-end solutions for customer-relation needs. Designed perfectly for freelancers, small businesses, and medium-sized enterprises, Help Scout offers a set of customer service solutions that’s easy to utilize. This software showcases its high-end features like an integrated knowledge base, 40+ integrations with 3rd party apps, real-time reporting, and so much more.
However, with Help Scout’s ease of use and other high-end features also comes with several downward qualities. Some of the negative attributes concerning Help Scout are its reporting features needs some improvement, multiple bugs, and there are several downtime issues.
HappyFox is a web and cloud-based software, programmed to deliver high-time customer support. This software centralizes all of the customer support systems for every business, for it manages and automates customer support tasks like email support, chats, and social media. On top of that, HappyFox also provides staff dashboards, staff management, ticket management, and reports.