10+ Best Customer Service Softwares 2021

Customer service is, no doubt, the heart of every business operation. Business's nature almost revolves around how to gain customers and retain them by understanding every customers' needs and wants. This inevitable process defines how vital customer service is, considering that clients are the only reason why one business runs. According to Vince Lombardi, "It takes months to find a customer and only seconds to lose one." This quote clearly depicts how difficult it is to maintain business customers, especially that we're now living in a fast-growing business competition scene. However, taking into account that we're also living along with the benefit of technology today, platforms that would create an avenue for every business's growth is now widely available. And, one of which is the accessibility for Customer Service platforms.  Benefits:
  1. It automates and measures business customer service efforts.
  2. It keeps track and prioritizes all customers' requests.
  3. It leverages customer service. 
With the variety of customer service software that you can choose to utilize nowadays, for sure, you are having a hard time choosing the perfect platform to use. There's no need for you to worry, for we're going to help you find out the right customer service software to use through our assembled list below. Our gathered list already has the essential information about each app, so feel free to browse them.


Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
LiveAgent Customer Service LiveAgent Customer Service 9.5 Viktor Zeman N/A 2004 N/A 50+
1788+ Reviews
2.8K +
Zendesk Zendesk 9.5 Mikkel Svane $12 2003 $816.4 M
San Francisco 5000+ Reviews
150K +
Freshdesk Freshdesk 9.4 Girish Mathrubootham N/A 2003 $100 M
California 4600+ Reviews
150K +
AzureDesk AzureDesk 9 Roma Shah $5 2014 N/A 1,000+
New Jersey 2000+ Reviews
HubSpot Service HubSpot Service 9 Brian Halligan $35 2006 $513 M
Cambridge 3900+ Reviews
78.7K +
TeamSupport TeamSupport 9 Johnson Robert $50 2008 $8.5 M
Dallas 2500+ Reviews
Zoho Desk Zoho Desk 9 Sridhar Vembu $13 1996 $500 M
Chennai 3000+ Reviews
30M +
Groove Groove 8.9 Alex Turnbull $9 2011 $3 M
3000+ Reviews
50K +
Helpscout Helpscout 8.9 Nick Francis $20 2011 $15.1 M
Massachusetts 2300+ Reviews
10K +
HappyFox HappyFox 8.8 Shalin Jain $29 2011 $11.5 M
California 2900+ Reviews

LiveAgent Customer Service

9.5 User Rating
Help center, Hybrid tickets, Automatic call routing, Time tracking Feature

LiveAgent is an online live chat software platform programmed for small and mi-sized businesses. This platform provides an avenue for companies to get in touch with their respective clients via live chats. Apart from live chat access, this software also offers solutions that are necessary for customer relations like ticket management, license management, online self-service portals, plus, integrations with third-party sales and marketing apps.

Despite these superb attributes, LiveAgent still does have issues regarding its functionality and specs. The software needs to improve its user interface, plus its email chains need to be more organized.


9.5 User Rating
$12 Price
Community forums, Open API, Real time updates, Knowledge base Feature

Zendesk is a cloud-based customer support platform built for companies that are widely available today. This software is designed to streamline customer relationships and solidify it by providing ways to help your customer efficiently. It all works through Zendesk’s flexible features, allowing its users to steer their customer service into an impactful lead.

Zendesk truly defines its capabilities as an ideal software for every business operation. However, just like any other software, Zendesk also has several issues. Issues like system bugs and errors and their pricing cost. With this, take some time to study first on how this application would work for you.


9.4 User Rating
Activity log, Ticket export, Smart automations, Customizable ticket forms Feature

Freshdesk is a customer service management system that aims to establish easy customer service management for businesses. Freshdesk provides solutions that streamline customer support via multiple channels for faster customer support. Freshdesk also allows its users to be flexible, for it gives provides customization for workflow.

Overall, Freshdesk could be your perfect kickstart. However, there are still issues concerning the app that you need to consider. Freshdesk’s ticketing system lacks in terms of functionality, plus there are issues with glitches.  Take time to consider these qualities before you opt to purchase the app for your business.


9 User Rating
$5 Price
Support portal, Trouble ticketing, Email templates, Email integration Feature

AzureDesk is a cloud-based customer service management platform tailored for businesses of all sizes. This software offers all the essential customer service solutions that are exclusively designed for its user’s needs. This software highlights original features include ticket management, customer support center, team collaboration, email-to-ticket conversion, and knowledgebase management.

Nevertheless, AzureDesk also has its distinctive disadvantages despite how robust this software is. The reporting tools for this software are not that intuitive, and it’s capacity to handle ticket management in bulk are some of AzureDesk’s downsides. Make sure to take note of these qualities, for this can serve as your basis upon choosing the app.

HubSpot Service

9 User Rating
$35 Price
Workflow Response, Automation Ticket, Collaboration, Customization Feature

HubSpot Service is one of the available cloud-based customer service platforms in today’s market. This product from HubSpot and is designed for businesses of various sizes. This software manages contacts, requests, appointment schedules, and more customer service outlets, vital for every business customer service relations. What’s more is that HubSpot Service features lead generation, reporting, conversion analytics, and marketing automation solutions.

Moreover, HubSpot is just like other software today, for it also has disadvantages. Although having some disadvantages for an app is pretty standard, you still have to consider these, which can profoundly affect your overall user experience.


9 User Rating
$50 Price
Mobile Integration, REST API, Intelligent Ticket Deflection Feature

TeamSupport is a customer service platform designed to streamline business customer support. This software focuses on leading every customer support to its improvement through team collaboration. TeamSupport ensures the best customer service outcome, all thanks to its high-end features like advanced customer service portals, reporting, live chat, ticket automation and escalation, screen recordings, multi-channel support, and much more.

Despite its acclaimed advantages, TeamSupport also has its disadvantages. The software has limited access to integrations, plus it’s not easy to configure, and it also has limited access to customization. Be sure to know these negative attributes, which can play a vital role in your next step.

Zoho Desk

9 User Rating
$13 Price
Customization, Scheduled reports, Graphic dashboards, Workflow rules Feature

Zoho Desk is a software platform designed to deliver superb customer service solutions for businesses. This software is part of the Zoho Office Suite that is exclusively programmed solely for customer support. It provides features such as ticketing system, automation, integrations, call center software, social support software, and so much more.

Despite all these Zoho Desk’s excellent features, we cannot deny that it also has negative qualities. To cite a few, Zoho Desk’s APIs are limited, plus its reporting tool is somewhat confusing to use. At your end, be sure to check out more of Zoho Desk’s pros and cons, and see for yourself whether to choose this app or not.


8.9 User Rating
$9 Price
Sales automation, Email sync, Customization Feature

Groove is a software platform programmed for business’s sales automation and customer service management. Groove provides robust solutions to build solid business customer service that is essential to drive customer lead. This software not just provides all the vital tools for sales automation and customer service, for it also provides custom data collection, team collaboration, advanced search, template performance, and so much more.

However, despite seeing Groove as perfect software, there are still a few downsides linked to the software. Several issues like significant improvements on the analytics feature, the bugs and glitches, and its improvable user interface might shake up your overall user experience.


8.9 User Rating
$20 Price
Android App, Live Chat, Track phone calls, Automated actions Feature

Help Scout is a customer service application, programmed with high-end solutions for customer-relation needs. Designed perfectly for freelancers, small businesses, and medium-sized enterprises, Help Scout offers a set of customer service solutions that’s easy to utilize. This software showcases its high-end features like an integrated knowledge base, 40+ integrations with 3rd party apps, real-time reporting, and so much more.

However, with Help Scout’s ease of use and other high-end features also comes with several downward qualities. Some of the negative attributes concerning Help Scout are its reporting features needs some improvement, multiple bugs, and there are several downtime issues.


8.8 User Rating
$29 Price
Live Chat, Integration, Group Contacts, REST API Feature

HappyFox is a web and cloud-based software, programmed to deliver high-time customer support. This software centralizes all of the customer support systems for every business, for it manages and automates customer support tasks like email support, chats, and social media. On top of that, HappyFox also provides staff dashboards, staff management, ticket management, and reports.

Although you might think that HappyFox is a flawless software, take note that this app still does have several issues that would affect your overall use. Some of its problems include Javascript errors, lacking customer support, and glitches on the app’s notifications.