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10+ Best Customer Service Softwares 2021

Customer service is, no doubt, the heart of every business operation. Business’s nature almost revolves around how to gain customers and retain them by understanding every customers’ needs and wants. This inevitable process defines how vital customer service is, considering that clients are the only reason why one business runs.

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Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
LiveAgent Customer Service 4.8 Viktor Zeman $0 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
HubSpot Service 4.5 Brian Halligan $35 2006 $513 M 3500+ Cambridge 3900+ Reviews 78700+
AzureDesk 4.5 Roma Shah $5 2014 N/A 1000+ New Jersey 2000+ Reviews N/A
Birdeye 4.3 Naveen Gupta $250 2012 $57.4 M 170+ California 3000+ Reviews 10000+
Groove 4.5 Alex Turnbull $9 2011 $3 M 69+ Newport 3000+ Reviews 50000+
Helpscout 4.5 Nick Francis $20 2011 $15.1 M 100+ Massachusetts 2300+ Reviews 10000+
Zoho Desk 4.5 Sridhar Vembu $13 1996 $500 M 9100+ Chennai 3000+ Reviews 30000000+
HappyFox 4.4 Shalin Jain $29 2011 $11.5 M 110+ California 2900+ Reviews N/A
TeamSupport 4.5 Johnson Robert $50 2008 $8.5 M 75+ Dallas 2500+ Reviews N/A
Freshdesk 4.7 Girish Mathrubootham $0 2003 $100 M 2000+ California 4000+ Reviews 150000+

LiveAgent Customer Service

4.8 User Rating
$0 Price
Help center, Hybrid tickets, Automatic call routing, Time tracking Features
Overview
LiveAgent Customer Service is a live chat software that enables businesses to attend to customer needs online. On top of that, it caters to mid-sized to large businesses as well. The company, established in Bratislava, Slovakia on 2004, is now one of the top platforms in the industry. Although it has a relatively small group of employees, about 50 or more, LiveAgent Customer Service provides all users with complete access for better customer relationships. Among those employees, the platform currently has three that stood out. These are Jana Kavuličová as a Sales Representative, Martin Pullmann as Integration Specialist, and Matej Kukucka as Head of Marketing. Now, there is no doubt that LiveAgent Customer Service can provide you with the tools that you need to serve your customers better. However, it is also important to note that it is not the only platform that does so. There are other customer service software companies that are also available in the market. These platforms are Zendesk, Freshdesk, AzureDesk, HubSpot Service, Team Support, Zoho Desk, Groove, Helpscout, and Happyfox. If you want to know more about these tech companies, you can do so by scrolling down this page.

HubSpot Service

4.5 User Rating
$35 Price
Workflow Response, Automation Ticket, Collaboration, Customization Features
Overview
HubSpot Service is one of the available cloud-based customer service platforms in today's market. This product from HubSpot and is designed for businesses of various sizes. This software manages contacts, requests, appointment schedules, and more customer service outlets, vital for every business customer service relations. What's more is that HubSpot Service features lead generation, reporting, conversion analytics, and marketing automation solutions. Moreover, HubSpot is just like other software today, for it also has disadvantages. Although having some disadvantages for an app is pretty standard, you still have to consider these, which can profoundly affect your overall user experience.

AzureDesk

4.5 User Rating
$5 Price
Support portal, Trouble ticketing, Email templates, Email integration Features
Overview
AzureDesk is a straightforward cloud-based customer service software, built to be flexible to serve businesses - from small to large. As a software company of more than 1,000 employees, AzureDesk offers only top notch features, so that users can do more for their customers. Since its establishment in 2014, the company is now one of the fastest-growing customer service platforms in the market with over 2,000 reviews scattered all over the internet. On top of that, small businesses might also find its price plan quite appealing, since it offers superb tools starting at only $5 per month. The success of the company is thanks to its impressive CEO, Roma Shah. AzureDesk continues to become a fantastic platform even with steep competition. Yes, AzureDesk, even though it is new to the industry, is up against well-established businesses. These include LiveAgent Customer Service, Zendesk, Freshdesk, HubSpot Service, TeamSupport, Zoho Desk, Groove, Helpscout, HappyFox, and Birdeye. Learn more about these customer service platforms when you scroll down now.

Birdeye

4.3 User Rating
$250 Price
Automatic reminders, Collaboration tools, Real-time analytics, Reporting Features
Overview
BirdEye is an online review and customer interaction management platform designed for businesses around the globe. Founded in the year 2012, BirdEye provides an extensive set of customer engagement functionalities that automate customer-to-business communication for lead generation. As one of the fast-growing platforms for customer service, BirdEye becomes one of the leading go-to picks for business today, along with other software applications such as AzureDesk, HubSpot Service, TeamSupport, HappyFox, LiveAgent Customer Service, and Zendesk. With over 60,000+ business users that trust BirdEye across all industries, distinguished companies like Academy Mortgage Corporation, Bass and Hall, American Pacific Mortgage, Berkin Moving Solutions, Black Bear Diner, and FitBody Boot Camp use BirdEye on their visibility and control process over their customer feedback from all channels. Along with the software's current CEO, Naveen Gupta, BirdEye now has an annual revenue of $57.4 million; plus, they get to employ 170+ professional employees around the world.

Groove

4.5 User Rating
$9 Price
Sales automation, Email sync, Customization Features
Overview
When it comes to one of the leading sales engagement software, there's no way one cannot recognize the Groove software. With a mission to help organizations become masters of their craft, Groove's emergence started way back in 2012 when co-founders Chris Rothstein and Austin Wang ventured their successful sales careers at Google. The company then grew and was officially launched in 2014 and was quickly adopted by enterprise companies like Google and Uber. Groove becomes one of the leading providers of sales engagement platform, with more than 500 top brands trusting the software's extensive capabilities like email tracking, outbound calling, activity capture, scheduling, and enterprise security function. To this day, Groove becomes one of the leading platforms that provide high-quality sales engagement and customer service solutions, competing against other applications like Help Scout, TeamSupport, HubSpot Service Hub, Zendesk, and LiveAgent. On top of that, Groove also earns a whopping $2.4 million in revenue per year, with 69+ globally.

Helpscout

4.5 User Rating
$20 Price
Android App, Live Chat, Track phone calls, Automated actions Features
Overview
Help Scout is a comprehensive help desk software designed to provide a simple customer service solution for businesses. Officially founded in April 2011 under the parent company, Brightwurks, Help Scout's co-founders Nick Francis, Jared McDaniel, and Denny Swindle primarily launched the application while participating in the Techstars Boston startup accelerator program. Since its establishment, Help more than 10,000 businesses have trusted Scout in 140 countries as the application provides extensive features that help them leverage their help desk processes. Extensive features like shared inbox, reporting, live chat, knowledgebase, in-app messaging, integrations, customer management—these are few of the most powerful capabilities that Help Scout provides to renowned businesses like Tuft and Needle, Reddit, Mixmax, and Litmus. And that doesn't just stop there, for Help, Scout continuously improves its service as they extend its powerful capabilities through mobile platforms. With its popularity in today's market, Help Scout competes for the best help desk and customer service software, at par with other platforms like Zendesk, LiveAgent, Freshdesk, TeamSupport, and HubSpot Service Hub.

Zoho Desk

4.5 User Rating
$13 Price
Customization, Scheduled reports, Graphic dashboards, Workflow rules Features
Overview
Zoho Desk is one of the most popular customer service software, providing superb tools and features for businesses of all sizes. Speaking of its popularity, Zoho Desk currently has over 30 million active users. That alone can provide you with excellent insights into the company's customer satisfaction. On top of that, Zoho Desk, who laid their foundation in 1996, now earns exactly $500 million per year. While the company earns big numbers, they also offer a price plan for as low as $13 per month. This makes it a popular choice for startups and small businesses. The success of the company is nothing without its CEO, Sridhar Vembu, and its 9,000, and more, employees. And, although it is quite a robust platform by itself, it is not the only software company that offers a customer service solution. It competes with a few world-class platforms. These include LiveAgent Customer Service, Zendesk, Freshdesk, AzureDesk, HubSpot Service, TeamSupport, Groove, Helpscout, HappyFox, and Birdeye. If in need of a customer service app, these apps should be on your list. Learn more about them by scrolling down now.

HappyFox

4.4 User Rating
$29 Price
Live Chat, Integration, Group Contacts, REST API Features
Overview
HappyFox is another help desk software build for customer-driven organizations and businesses. HappyFox is primarily under HappyFox, Inc's help desk and customer support product suite headquartered in Irvine, California, established in 2011. This software-as-a-service (SaaS) support platform offers an extensive help desk and ticketing system, perfect for various operations like education, media, e-commerce, retail, information technology, manufacturing, and non-profit. Extending in over 12,000 companies in 70+ countries, HappyFox has been rated as one of the best help desk software by several entities like G2 and GetApp. Under the supervision of the current CEO, Shalin Jain, HappyFox remains to expand its community as the company now holds 110+ professional employees. HappyFox also becomes one of the top competitors for other customer service and help desk platforms like LiveAgent Customer Service, Zendesk, Freshdesk, AzureDesk, HubSpot Service, and TeamSupport. Furthermore, as it expands its reach all over several companies around the globe, HappyFox now earns annual revenue of $11.5 million.

TeamSupport

4.5 User Rating
$50 Price
Mobile Integration, REST API, Intelligent Ticket Deflection Features
Overview
TeamSupport is a customer service platform that caters more towards business to business or B2B type of companies. Along with its capabilities is collaboration, so that companies can avoid any miscommunications. On the business spectrum, on the other hand, TeamSupport is one of the fastest growing software companies that offers a customer service solution, since it started in 2008. In fact, the company is now earning $8.5 million per year with only a small group of personnel, specifically 75 or more. Based in Dallas, Texas, TeamSupport caters to numerous businesses in the States and in the world. Aside from that, TeamSupport also competes with the best customer service platforms in the market. These include LiveAgent Customer Service, Zendesk, Freshdesk, AzureDesk, HubSpot Service, Zoho Desk, Groove, Helpscout, HappyFox, and Birdeye. If you are in need of a customer service platform, it is best to check with these companies first. So, get started on knowing more about them when you scroll down now.

Freshdesk

4.7 User Rating
$0 Price
Activity log, Ticket export, Smart automations, Customizable ticket forms Features
Overview
Freshdesk is a straightforward customer service software app designed for companies of all sizes. The app makes it easier for companies to automate and manage their customer service. Today, Freshdesk is also one of the most well-established software companies focused towards bringing robust tools and software for a business' customer service. In fact, this makes it a popular choice for consumers with the platform now having more than 150,000 active users. Aside from that, Freshdesk also has more than 2,000 employees and earns around $100 million a year in revenue. Contributing to its success is company CEO, Girish Mathrubootham. Plus, together with key employees, including Miguel Adao as Head of Marketing, Tarkeshwar Thakur as VP of Engineering, and Tejas Bhandarkar as Product & Business Leader. All of these people contribute to the success of the Freshdesk app since its establishment in 2003. However, there are also multiple worthy opponents that share the market with Freshdesk. These companies include LiveAgent Customer Service, Zendesk, AzureDesk, HubSpot Service, TeamSupport, Zoho Desk, Groove, Helpscout, HappyFox, and Birdeye. If you want to know more about them, continue reading below now.

According to Vince Lombardi, “It takes months to find a customer and only seconds to lose one.” This quote clearly depicts how difficult it is to maintain business customers, especially that we’re now living in a fast-growing business competition scene. However, taking into account that we’re also living along with the benefit of technology today, platforms that would create an avenue for every business’s growth is now widely available. And, one of which is the accessibility for Customer Service platforms. 

Benefits:

  1. It automates and measures business customer service efforts.
  2. It keeps track and prioritizes all customers’ requests.
  3. It leverages customer service. 

With the variety of customer service software that you can choose to utilize nowadays, for sure, you are having a hard time choosing the perfect platform to use. There’s no need for you to worry, for we’re going to help you find out the right customer service software to use through our assembled list below. Our gathered list already has the essential information about each app, so feel free to browse them.