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10+ Best Customer Journey Analytics Software 2022

customer journey analytics software “tracks, weaves together, and analyzes customer interactions across all channels so that businesses can react in real time and execute behavior-driven strategies.”

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Woopra CJA 4.4 Elie Khoury Custom 2008 $1.6 M 12+ Dallas 1785+ Reviews N/A
Adobe Campaign CJA 4.1 Shantanu Narayen Custom 1982 $13 B 21357+ France 1951+ Reviews 1000000+
Auryc CJA 4.8 Jinlin Wang Custom 2016 $3 M 19+ San Francisco 1784+ Reviews N/A
Optimove CJA 4.6 Pini Yakuel Custom 2009 $38.9 M 210+ Tel Aviv 1892+ Reviews N/A
NetBase CJA 4.3 Peter Caswell Custom 2004 $22.8 M 161+ California 1954+ Reviews N/A
Totango CJA 4.3 Guy Nirpaz Custom 2010 $19 M 100+ Redwood City 1632+ Reviews N/A
MoEngage CJA 4.4 Raviteja Dodda Custom 2014 $25 M 250+ San Francisco 1958+ Reviews N/A
Glassbox 4.6 Yaron Morgenstern Custom 2010 $37 M 270+ London 1745+ Reviews N/A
WebEngage CJA 4.5 Avlesh SinghCo Custom 2010 $100 M 120+ Mumbai 1987+ Reviews 12469+
SharpSpring CJA 4.5 Richard Carlson $399 1998 $26.2 M 247+ Florida 1654+ Reviews 9000+

Woopra CJA

4.4 User Rating
Custom Price
Funnel reports, dashboards, Customer profiles Features
Overview
Woopra enables businesses to visualize and optimize all stages of the customer journey with its ultra-powerful customer journey analytics that holistically digs into every single touchpoint that affects the entire customer experience. It helps drive growth, customer retention, and customer success while empowering marketers with the ability to measure customer lifetime value instantaneously and uncover obstacles and opportunities across all touchpoints. 

Adobe Campaign CJA

4.1 User Rating
Custom Price
Segmentation and Targeting, Cross-channel Marketing, Email Management Features
Overview
Adobe Campaign is a multi-channel marketing solution that delivers exemplary customer journey analytics. It offers a central platform that enables users to access customer profiles and data with ease while allowing them to deploy a complete consistent customer experience orchestration from digital to physical environments. Adobe Campaign enables transformative digital experiences trusted by thousands of industry-leading brands across the world. 

Auryc CJA

4.8 User Rating
Custom Price
Marketing, No-Code Analytics, Prioritize & Optimize Features
Overview
Auryc empowers companies to build marvelous customer experiences capable of driving impressive revenue through its powerful customer journey analytics (CJA). Auryc is a category leader that moves brands and marketers beyond customer experience analytics and alerts to understand the whole context into the performance-bearing influences and digs deeper into the root cause and identifies the areas that need to be prioritized and focused on. It has been the top choice of G2 for the customer journey analytics category, winning several times in a row.

Optimove CJA

4.6 User Rating
Custom Price
Optimization, Attribution, Analytics Features
Overview
Optimove powers businesses with a robust customer-led CRM journey mapped by next-gen artificial intelligence. It helps orchestrate personalized customer journeys by delivering insightful analytics with a single customer view where clients receive highly customized predictive customer models reflecting unique customer data and specific business DNA. Its AI-driven self-optimizing journeys enable brands to drive greater campaign uplift and are the single most effective means in ensuring CRM personalization at scale.

NetBase CJA

4.3 User Rating
Custom Price
Artificial Intelligence, Dashboards & Reports, Social Media Analytics Features
Overview
NetBase turns unstructured data into action with its robust customer journey analytics (CJA), empowering businesses with rich insights crucial to creating the richest customer experience. NetBase leverages the power of a highly sophisticated next-gen artificial intelligence to power up the entire customer journey while eliminating data silos and errors as it significantly reduces latency for critical insight delivery to the business.

Totango CJA

4.3 User Rating
Custom Price
Email Campaigns, Self-Administration, Designated CSM Features
Overview
Totango is an all-in-one customer journey solution that enables businesses to orchestrate winning experiences right from the initial stages of contact discovery to expansion and brand advocacy. It delivers the most reliable results-driven customer success platform that aggressively scales and helps the fastest-growing start-ups to become one of the largest enterprises globally. The Totango customer journey analytics provides brands with accelerated sales rep productivity while significantly reducing customer churns

MoEngage CJA

4.4 User Rating
Custom Price
Activity Tracking, Analyze, Onboard Features
Overview
MoEngage is a powerful full-stack solution that delivers insights-led customer engagement software for user-obsessed brands. It is built with in-depth analytics and amazing AI-powered customer journey orchestration that empowers businesses with hyper-personalization at scale in wide-ranging channels. It partners with TalonOne to stimulate service offerings while spurring revenue and facilitating customers on the implementation of engaging promotions with accelerated customer lifetime value (CLV). 

Glassbox

4.6 User Rating
Custom Price
Marketing, Mobile App, Timely alerts Features
Overview
Glassbox is a platform that offers software solutions to empower organizations to create seamless digital customer experiences, which work in real-time, across mobile apps and websites. Since its establishment in 2010, Glassbox has been helping businesses in accelerating customer loyalty and business growth which helped the platform record an Annual Recurring Revenue of $37 million.

WebEngage CJA

4.5 User Rating
Custom Price
Onsite notification, Survey, In line patronization Features
Overview
WebEngage is a customer data platform and marketing automation platform that makes customer engagement and retention simplified and highly effective for consumer tech enterprises. Since its establishment in 2011, WebEngage has been servicing thousands of brands around the world across several industries which helped the platform gain an estimated annual revenue of $13.8 million a year.

SharpSpring CJA

4.5 User Rating
$399 Price
Marketing Automation, Integration, Social Media Management Features
Overview
SharpSpring is a revenue growth marketing platform that provides solutions to help small businesses generate leads, improve conversions to sales, and drive higher returns on marketing investments. Since its establishment in 2012, SharpSpring has been serving more than 2000 digital marketing agencies around the world which helped the platform gain an estimated annual revenue of $38.9 million a year.