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10+ Zoho CRM Plus Alternatives and Competitors

Zoho CRM Plus

4.5 User Rating
$500 M Revenue
9100+ No of Employees
2001 Founded
SaaS Industry
Customer Experience Software Category
Sridhar Vembu CEO
Overview

Zoho CRM Plus is an advanced cloud-based customer experience software from the Zoho Corporation. The platform aims to provide businesses with stellar tools and features to improve customer experience through every customer journey. With Zoho CRM Plus, users can better engage customers, manage interactions in one platform and convert them into sales in as fast as one-two-three. Flashing back to its roots, Zoho CRM Plus is primarily programmed as part of Zoho's web-based online office suite for customer relationship management product. Zoho CRM Plus was released in 2014, making the app recognized as Zoho's first integrated suite for all customer-facing teams. Since its release, Zoho CRM Plus instantly captures multiple customers across various industries, making the app branded as one of the best customer experience software for customer-driven operations. Today, with over 13 million users that trust Zoho CRM Plus, the platform becomes the leading competitor for other customer experience providers like Zendesk Customer Experience, Genesys PureConnet, Gainsight, MindTouch, and Quadient Inspire.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Customer Experience 4.7 Mikkel Svane $Free 2007 $816.4 M 5000+ San Francisco 1654+ Reviews 150000+
Genesys PureConnect 4.7 Tony Bates $75 1990 $2 B 5935+ California 1747+ Reviews 50000000+
Medallia 4.6 Leslie J. Stretch Custom 2001 $421.5 M 1000+ San Francisco 1847+ Reviews 49000000000+
Gainsight 4.6 Nick Mehta Custom 2009 $50 M 700+ San Francisco 1987+ Reviews 8000+
MindTouch 4.5 Aaron Fulkerson Custom 2004 $10 M 79+ San Diego 1748+ Reviews 43000000+
Podium 4.4 Eric Rea Custom 2014 $12 M 290+ Lehi 1748+ Reviews 7000+
Pendo.io 4.4 Todd Olson Custom 2013 $65.8 M 454+ North Carolina 1874+ Reviews 153000000+
Quadient Inspire 4.3 Geoffrey Godet Custom 1984 $316.1 M 1000+ Bagneux 1744+ Reviews 5500+
WalkMe 4.3 Dan Adika $2.40 2011 $126.3 M 850+ San Francisco 1578+ Reviews 2000+
Qualtrics 4.2 Ryan Smith $1500 2002 $289.9 M 3000+ Provo 1587+ Reviews 35000000+

Pricing

Starter
  • $40.10/mo/Monthly
  • $33.42/mo/Yearly

Key Employees

Image Name Designation Email ID Twitter Linkedin
Thomas Soulier CRM Expert N/A N/A https://in.linkedin.com/in/thomassoulier
Isabelle Albouze Certified Member N/A N/A https://in.linkedin.com/in/isabelle-albouze-03a108
Sunil Lalvani Business Leader N/A N/A https://in.linkedin.com/in/slalvani
Rajendran Dandapani Builder of Mobile Apps N/A N/A https://in.linkedin.com/in/rajendran

Reviews

“ Zoho CRM Plus ”

4/5 (overall) - Elizabeth R.
Pros:
  • We have been using Zoho for a little under two years now and I must say, it has really helped a lot with organization.
  • We get tons of calls a day and it make every call so easy to just type in a key word to pull up the account and have their info available so quick
Cons:
  • Nothing really I can negative about this software. At times it does randomly log me out.
  • I can’t get access but that does not last very long.

“ Very useful tool ”

4/5 (overall) - Renaud M.
Pros:
  • Ease fo use.
  • Affordability, feature set, intuitive
Cons:
  • Some menus are not all that straight forward.
  • Require multiple steps to get some tasks done

“ Feature packed at an affordable price ”

4/5 (overall) - Eric W.
Pros:
  • Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost.
  • When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM
Cons:
  • It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business.
  • While we could have probably replaced them with other Zoho products, as a small business it wasn’t immediately feasible.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • CRM Integration
  • Customer Support
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Performance Management
  • Process Management

Images & Videos

Q & A

What is Zoho CRM Plus used for?

Zoho CRM Plus is one of the comprehensive customer experience platforms that is designed to cater to the needs of all businesses. This cloud-based solution enables you to increase both customer engagement and customer experience throughout their lifecycle. On top of that, it also aims to help you convert customers into brand advocates. And to start off, Zoho CRM Plus assists you in engaging with customers through various channels

How much does Zoho CRM Plus cost?

If interested in implementing Zoho CRM Plus to drive your customer experience, you should know that it only offers one price plan, which costs $60 per month. However, Zoho CRM Plus also offers an annual subscription, which would cost $50 per month for the whole year.These prices do not include local taxes, such as VAT, GST, etc., though.

Does Zoho CRM Plus have a free trial?

Yes! Zoho CRM Plus comes with a free 30-day trial period. This enables interested customers to test out the platform’s functionality, which helps them determine if it is the best customer experience for their business. All that you need to do to avail the trial is to sign-up for free on Zoho CRM Plus’ website. On top of that, the platform does not require you to input your credit card details for the trial.

What is the difference between Zoho CRM and Zoho CRM Plus?

The main difference between Zoho CRM and Zoho CRM is their functionality. With Zoho CRM Plus, you have all the features of Zoho CRM, as well as additional tools and features to help you design the best customer experience. Plus, it also includes eight more tools, including Analytics, Zia, Desk, SalesIQ, Campaigns, Social, Surveys, and Projects

Does Zoho CRM Plus offer any discounts?

Aside from Zoho CRM Plus’ annual subscription discount, the platform also offers a discount for non-profit and charitable organizations. To find out if you are eligible for the discount, you need to get in touch with a sales representative

What is included in Zoho CRM Plus?

Zoho CRM Plus is an all-in-one solution to increase customer engagement, customer experience, and customer management. That said, users can enjoy its top notch tools, including People Visitor Tracking, Helpdesk, Exclusive Email Client, Sales Automation, Social Media, Customer Survey, Activity Management, Marketing Automation, and Projects Collaboration.

Alternatives

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