10+ Zoho CRM Plus Alternatives and Competitors

Zoho CRM Plus

9.1 User Rating
$500 M Revenue
9100+ No of Employees
2001 Founded
SaaS Industry
Customer Experience Software Category
Sridhar Vembu CEO

Zoho CRM Plus is an advanced cloud-based customer experience software from the Zoho Corporation. The platform aims to provide businesses with stellar tools and features to improve customer experience through every customer journey. With Zoho CRM Plus, users can better engage customers, manage interactions in one platform and convert them into sales in as fast as one-two-three. Flashing back to its roots, Zoho CRM Plus is primarily programmed as part of Zoho’s web-based online office suite for customer relationship management product. Zoho CRM Plus was released in 2014, making the app recognized as Zoho’s first integrated suite for all customer-facing teams. Since its release, Zoho CRM Plus instantly captures multiple customers across various industries, making the app branded as one of the best customer experience software for customer-driven operations. Today, with over 13 million users that trust Zoho CRM Plus, the platform becomes the leading competitor for other customer experience providers like Zendesk Customer Experience, Genesys PureConnet, Gainsight, MindTouch, and Quadient Inspire.


Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Zendesk Customer Experience Zendesk Customer Experience 9.5 Mikkel Svane N/A 2007 $816.4 M
San Francisco 1654+ Reviews
150K +
Genesys PureConnect Genesys PureConnect 9.4 Tony Bates $75 1990 $2 B
California 1747+ Reviews
50M +
Medallia Medallia 9.3 Leslie J. Stretch N/A 2001 $421.5 M
San Francisco 1847+ Reviews
49B +
Gainsight Gainsight 9.2 Nick Mehta N/A 2009 $50 M
San Francisco 1987+ Reviews
8K +
Zoho CRM Plus Zoho CRM Plus 9.1 Sridhar Vembu $33.42 2001 $500 M
Chennai 1587+ Reviews
13M +
MindTouch MindTouch 9 Aaron Fulkerson N/A 2004 $10 M
San Diego
1748+ Reviews
43M +
Podium Podium 8.9 Eric Rea N/A 2014 $12 M
1748+ Reviews
7K +
Pendo.io Pendo.io 8.8 Todd Olson N/A 2013 $65.8 M
North Carolina
1874+ Reviews
153M +
Quadient Inspire Quadient Inspire 8.7 Geoffrey Godet N/A 1984 $316.1 M
1744+ Reviews
5.5K +
WalkMe WalkMe 8.6 Dan Adika $2.40 2011 $126.3 M
San Francisco 1578+ Reviews
2K +



Key Employees

Thomas SoulierThomas SoulierCRM Experthttps://in.linkedin.com/in/thomassoulier
Isabelle AlbouzeIsabelle AlbouzeCertified Memberhttps://in.linkedin.com/in/isabelle-albouze-03a108
Sunil LalvaniSunil LalvaniBusiness Leaderhttps://in.linkedin.com/in/slalvani


“ Zoho CRM Plus ”

8/10 (overall) - Elizabeth R.
  • We have been using Zoho for a little under two years now and I must say, it has really helped a lot with organization.
  • We get tons of calls a day and it make every call so easy to just type in a key word to pull up the account and have their info available so quick.
  • Nothing really I can negative about this software. At times it does randomly log me out.
  • I can’t get access but that does not last very long.

“ Very useful tool ”

8/10 (overall) - Renaud M.
  • Ease fo use.
  • Affordability, feature set, intuitive.


  • Some menus are not all that straight forward.
  • Require multiple steps to get some tasks done.

“ Feature packed at an affordable price. ”

8/10 (overall) - Eric W.
  • Zoho CRM has the same functionality as other industry-leading CRMs, but at a fraction of the cost.
  • When I worked for a small tech startup with around 5 employees, I was in charge of selecting and implementing a CRM.


  • It took a lot of time and some third-party solutions (IFTTT and Zapier) to integrate with some of the other marketing systems we used in our business.
  • While we could have probably replaced them with other Zoho products, as a small business it wasn’t immediately feasible.


  • Access Control
  • Analytics
  • Accounting Intergration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • CRM Integration
  • Customer Support
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Performance Management
  • Process Management

Images & Videos

Q & A

Q. What is Zoho CRM Plus used for?

Zoho CRM Plus is one of the comprehensive customer experience platforms that is designed to cater to the needs of all businesses. This cloud-based solution enables you to increase both customer engagement and customer experience throughout their lifecycle. On top of that, it also aims to help you convert customers into brand advocates. And to start off, Zoho CRM Plus assists you in engaging with customers through various channels.

Q. How much does Zoho CRM Plus cost?

If interested in implementing Zoho CRM Plus to drive your customer experience, you should know that it only offers one price plan, which costs $60 per month. However, Zoho CRM Plus also offers an annual subscription, which would cost $50 per month for the whole year.These prices do not include local taxes, such as VAT, GST, etc., though.

Q. Does Zoho CRM Plus have a free trial?

Yes! Zoho CRM Plus comes with a free 30-day trial period. This enables interested customers to test out the platform’s functionality, which helps them determine if it is the best customer experience for their business. All that you need to do to avail the trial is to sign-up for free on Zoho CRM Plus’ website. On top of that, the platform does not require you to input your credit card details for the trial.

Q. What is the difference between Zoho CRM and Zoho CRM Plus?

The main difference between Zoho CRM and Zoho CRM is their functionality. With Zoho CRM Plus, you have all the features of Zoho CRM, as well as additional tools and features to help you design the best customer experience. Plus, it also includes eight more tools, including Analytics, Zia, Desk, SalesIQ, Campaigns, Social, Surveys, and Projects.