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10+ Zendesk Customer Experience Alternatives and Competitors

Zendesk Customer Experience

4.7 User Rating
$816.4 M Revenue
5000+ No of Employees
2007 Founded
SaaS Industry
Customer Experience Software Category
Mikkel Svane CEO
Overview

Zendesk Customer Experience, a San Francisco based solution, is part of the Zendesk customer support platform, and it is designed for businesses of all sizes. On top of that, since Zendesk Customer Experience directly integrates with Zendesk, users have highly flexible software that can also help them with other tasks. This platform started its operations in 2007, and since then, it now has more than 150,000 active users per month. Because of its sheer number of customers, it is able to generate an estimated annual revenue of $816.4 million. This is evidence of the superb leadership of company CEO and Co-Founder, Mikkel Svane. Accompanying him are the software’s top employees, including Peter Kazanjy (Director of Sales), Jaimie Buss (Senior VP of Sales), and Christoph Janz (Advisor). Aside from the facts stated above, we also include more detailed information about Zendesk Customer Experience below. We also included a full list of the top alternatives and competitors of this app to help you compare each one accurately. The list includes Genesys PureConnect, Medallia, Gainsight, Zoho CRM Plus, MindTouch, Podium, Pendo.io, Quadient Inspire, WalkMe, and Qualtrics. Get to know these customer experience apps better when you scroll down now.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Genesys PureConnect 4.7 Tony Bates $75 1990 $2 B 5935+ California 1747+ Reviews 50000000+
Medallia 4.6 Leslie J. Stretch Custom 2001 $421.5 M 1000+ San Francisco 1847+ Reviews 49000000000+
Gainsight 4.6 Nick Mehta Custom 2009 $50 M 700+ San Francisco 1987+ Reviews 8000+
Zoho CRM Plus 4.5 Sridhar Vembu $33.42 2001 $500 M 9100+ Chennai 1587+ Reviews 13000000+
MindTouch 4.5 Aaron Fulkerson Custom 2004 $10 M 79+ San Diego 1748+ Reviews 43000000+
Podium 4.4 Eric Rea Custom 2014 $12 M 290+ Lehi 1748+ Reviews 7000+
Pendo.io 4.4 Todd Olson Custom 2013 $65.8 M 454+ North Carolina 1874+ Reviews 153000000+
Quadient Inspire 4.3 Geoffrey Godet Custom 1984 $316.1 M 1000+ Bagneux 1744+ Reviews 5500+
WalkMe 4.3 Dan Adika $2.40 2011 $126.3 M 850+ San Francisco 1578+ Reviews 2000+
Qualtrics 4.2 Ryan Smith $1500 2002 $289.9 M 3000+ Provo 1587+ Reviews 35000000+

Pricing

Lite
  • $0
  • 100k custom object records
  • Zendesk events only
  • 90-day event retention
Professional
  • $19/agent/month
  • 500k custom object records
  • 1-year event retention
  • 5 external profiles/person
Enterprise
  • $59/agent/month
  • 25M custom object records
  • 3-year event retention
  • 15 external profiles/person

Key Employees

Image Name Designation Email ID Twitter Linkedin
Peter Kazanjy Entrepreneur N/A N/A https://www.linkedin.com/in/kazanjy
Jaimie Buss VP of Sales N/A N/A https://www.linkedin.com/in/jaimiebuss
Christoph Janz N/A N/A N/A https://www.linkedin.com/in/christophjanz

Reviews

“ Zendesk promotes an optimal and efficient relationship with our customers ”

4.5/5 (overall) - Emely Foster
Pros:
  • Zendesk keeps a record on the ticket of all interactions that occur with the customer.
  • It has an effective self-help customer service tool to make them self-sufficient
Cons:
  • It is unpleasant to have duplicate messages when the ticket system is open and not assigned.
  • Zendesk prices can be expensive

“ Not ideal for GDPR EUR compliance ”

3.5/5 (overall) - Sama A.
Pros:
  • Easy to use.
  • Knowledge base features.
Cons:
  • Small bugs here and there but works well.
  • When addressing a team member, we use @ and then initials but this stops working sometimes.

“ The best professional ticketing solution ”

4.5/5 (overall) - Ashley E.
Pros:
  • I can manage my tickets with ease using Zendesk. It provides me with the perfect user interface to easily navigate between all my tickets and incidents.
  • This tool is also widely used making it great for training new colleagues and customers to use this for internal systems.
Cons:
  • The software is great however it can take a couple of hours to get used to the flow of tickets and interfaces in comparison to some other CRM software.
  • Once familiar this is not an issue.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Billing & Invoicing
  • List Management
  • Marketing Automation
  • Email Integration
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Team Collaboration
  • Performance Management

Images & Videos

Q & A

What is Zendesk Customer Experience?

Zendesk Customer Experience is an extensive customer experience software developed by the Zendesk platform. It offers world-class customer experience tools and features that enables users to improve their customer experience platform so that they can increase their customer conversion rate as well as retain current customers. On top of that, Zendesk Customer Experience also integrates with the Zendesk support suite to help users provide more flexible options for their customers.

How much does Zendesk Customer Experience cost?

Zendesk offers several pricing options for different solutions, including customer support, sales, and customer relationship management or CRM. However, since Zendesk Customer Experience is part of the Zendesk Support Suite, the cost of using it depends on which of the two plans you select. With that said, the two plans are the $89/agent/month) and the Enterprise plan ($149/agent/month).

Does Zendesk Customer Experience offer a free trial?

The two plans from Zendesk’s Support Suite have a free trial, and since Zendesk Customer Experience is part of the Support Suite, the answer is yes, Zendesk Customer Experience does have a free trial period. However, it does not provide details on how long the trial period lasts.

Does Zendesk Customer Experience integrate with other apps?

Yes! Aside from its integration with the Zendesk platform, users of the Zendesk Customer Experience also have the opportunity to integrate with several third-party software, thanks to its robust API. A few of its integrations include Slack, ChannelReply, Google My Business, Geckoboard, Playvox, and more

Is Zendesk Customer Experience safe to use?

Zendesk Customer Experience puts your data privacy on its list of top priorities. Yes, with this customer experience solution, users will not need to worry about their precious data leaking. That said, the entire Zendesk platform offers enterprise-grade security features, as well as ISO 27001:2013 and ISO 27018:2014 certified. Plus, it is also HIPAA compliant

Which industries can benefit from using Zendesk Customer Experience?

Zendesk Customer Experience is a highly flexible solution. Thus, making it ideal for several key industries, including Education, Financial Services, Government, Healthcare, Manufacturing, Media, Retail, Software, and Telecommunications

Alternatives

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