CRMDatabase ManagementProject ManagementERPExpense ManagementMarketing AutomationAccountingCustomer ServiceBusiness IntelligenceMarketing Resource ManagementContent ManagementSales ManagementInventory managementEmail MarketingPayment ProcessingE-Signature SoftwareContract Management SoftwareCybersecurity SoftwareCMMSLead ManagementBusiness Process ManagementCorporate Performance ManagementCustomer Engagement SoftwareEnterprise Architecture SoftwareBrand Management SoftwareChange Management SoftwareLead Generation SoftwareVideo SharingWorkforce ManagementDocument Management SoftwareReporting SoftwareBilling And Invoicing SoftwareEnterprise Asset ManagementNetwork Security SoftwareData Analytics SoftwareQuality Management SoftwareWeb Conferencing SoftwareWeb Design SoftwareSEO SoftwareData Quality SoftwareRisk Management SoftwareFacility Management SoftwareHelp Desk SoftwareSocial Media Management SoftwareSales Performance ManagementSales Forecasting SoftwareDigital Asset Management SoftwareSupply Chain ManagementFile Sharing SoftwareCPQ SoftwarePartner Management SoftwareEmail Signature SoftwareMarketing Attribution SoftwareCustomer Experience SoftwareBudgeting SoftwareAudit SoftwareHR SoftwareEHS SoftwareKnowledge Management SoftwarePresentation SoftwareVPNWebsite Monitoring SoftwarePR SoftwareMarketing Analytics SoftwareProposal SoftwarePayroll SoftwareIdentity And Access ManagementTask Management SoftwareWeb Analytics SoftwareBusiness Plan softwareArtificial Intelligence SoftwarePhoto EditingVideo EditingVideo Hosting WebsitesDocument Creation SoftwareData Virtualization SoftwareRequirements Management SoftwareVector Graphics SoftwareAfter Effects SoftwareBoard Management SoftwareBusiness Activity Monitoring SoftwarePolicy Management SoftwareOperational Risk Management SoftwareEquipment Maintenance SoftwareProject Portfolio ManagementBusiness Management SoftwareCorporate LMSInternal Communications SoftwareBenefits Administration SoftwareTime Tracking SoftwareTalent Management SoftwareEmployee Scheduling SoftwareEmployee Performance ManagementEmployee Engagement SoftwareVideo Interviewing SoftwareApplicant Tracking SoftwareContact Management SoftwareEmployee Recognition SoftwareEmployee Feedback SoftwareOnboarding SoftwareEmployee Training SoftwareBackground Check SoftwareRecruiting Software360 Degree Feedback SoftwareAttendance Tracking SoftwareEmployee Monitoring SoftwareHR Analytics SoftwareReference CheckWhistleblowing SoftwareSubscription Management SoftwareFraud Detection SoftwareData Loss PreventionInfluencer MarketingReferral MarketingCompensation Management SoftwareProcurement SoftwareDecision Making SoftwareMind Mapping SoftwareComplaint Management SoftwareEnterprise Feedback ManagementEmployee Management SoftwareHCM SoftwareAbsence ManagementMeeting Management SoftwareProduct Lifecycle Management SoftwareEnterprise Search SoftwareData Visualization SoftwareMulti-level MarketingRFP SoftwareIncident Management SoftwareEncryption SoftwareDatabase Security SoftwareExit Interview Management SoftwareInterview SchedulingPEO SoftwareSocial Media Monitoring SoftwareChatbots SoftwareRecruiting Automation SoftwareStaffing SoftwareWorkload AutomationFinancial ManagementBusiness Continuity ManagementSocial Media AnalyticsEndpoint Security SoftwareEnterprise Content ManagementCustomer Communication ManagementProduct Management SoftwareHR Case ManagementNetwork ManagementMaster Data ManagementRemote Support SoftwareClient Portal SoftwareHR Service Delivery SoftwareElectronic Data InterchangePerformance Appraisal SoftwareReference ManagementScreen Sharing SoftwareContract Lifecycle ManagementQuote ManagementDirect Mail Automation SoftwareBudgeting and Forecasting SoftwareDevOps SoftwareBackup SoftwareEvent Stream Processing SoftwareBid Management SoftwareBig Data Processing and Distribution SoftwareRestaurant POS SystemField Service Management SoftwareEndpoint Detection & Response SoftwareRobotic Process Automation SoftwareFleet Management SoftwareCustomer Data Platform SoftwareServicesAccounting ServicesSocial Media AdvertisingData SecurityEmail SecurityBookkeepingInbound MarketingLegal ServicesBusiness Travel ManagementInternational PEORevenue OperationsVirtual ReceptionistWin-Loss AnalysisApplication SecurityEndpoint SecurityIncident ResponseIoT SecurityHR Services ProvidersInternet Service ProvidersManaged Print ServicesManagement Consulting ProvidersNonprofit Consulting ProvidersOutsourced Sales ProvidersSales Consulting ProvidersSales Training ProvidersCloud ServicesIaaS ProvidersCloud HostingCloud MigrationThreat IntelligencePayroll ServicesBackground CheckManagement ConsultingHR ServicesIT Compliance ServicesMerchant ServicesOnline PaymentCloud ComputingIdentity Theft ProtectionQuality AssuranceMaster Data ServicesThreat HuntingTax ServicesAuditing ServicesCredit MonitoringNetwork SecurityEmail Marketing ServicesVPN ServicesRemote DesktopDomain RegistrationCloud StorageHR OutsourcingRide SharingCarpoolingFood DeliveryGrocery DeliveryDog Food DeliveryDog WalkingPet TransportAirlines ServicesKeto Meal DeliveryVegan Meal DeliveryDigital MarketingMusic StreamingDomestic US AirlinesSocial NetworkingDomestic Dubai AirlinesPlant DeliveryMeat DeliveryMeal Kit DeliveryCheapest Meal DeliveryBaby Food DeliveryPet GroomingPet SittingSports StreamingGame StreamingWeb HostingOnline TutoringPhoto PrintingBabySittingCommercial CleaningWeb Design ServicesDirect Mail ServicesConference CallWine DeliveryAnime StreamingEmail EncryptioneCommerce FulfillmentCoffee SubscriptionCredit RepairFrozen Meal DeliveryHealthy Meal DeliveryGluten Free Meal DeliveryPet AdoptionWebsite Monitoring ServicesInstagram GrowthInternational Money TransferTranscription ServicesContent WritingTelemarketingWordpress MaintenanceVirtual OfficeTranslation ServicesMarket ResearchContent EditingMarketing AnalyticsSchool Lunch DeliveryOutsourced Customer SupportLong Distance MovingJunk RemovalOnline Flower DeliveryCloud BackupPhoto BookOnline FaxSocial Media MarketingPacking ServicesAudioBookPhoto ScanningFile HostingMedical BillingPress Release DistributionPlant Delivery ServicesAnswering ServicesDissertation WritingText Message MarketingAlcohol DeliveryResume WritingPush Notification ServicesAward BookingWebsite SecurityContent MarketingFile Sharing ServicesHotel BookingVirtual AssistantCloud GamingProxy ServicesBook PromotionLaundry DeliveryCybersecurity ServicesOnline Interior DesignPlant Based Meal DeliveryMilk DeliveryPest ControlProduce DeliveryVitamin SubscriptionPersonal FinanceLead GenerationSaaS

10+ Zendesk Customer Experience Alternatives and Competitors

Zendesk Customer Experience

4.7 User Rating
$816.4 M Revenue
5000+ No of Employees
2007 Founded
SaaS Industry
Customer Experience Software Category
Mikkel Svane CEO

Zendesk Customer Experience, a San Francisco based solution, is part of the Zendesk customer support platform, and it is designed for businesses of all sizes. On top of that, since Zendesk Customer Experience directly integrates with Zendesk, users have highly flexible software that can also help them with other tasks. This platform started its operations in 2007, and since then, it now has more than 150,000 active users per month. Because of its sheer number of customers, it is able to generate an estimated annual revenue of $816.4 million. This is evidence of the superb leadership of company CEO and Co-Founder, Mikkel Svane. Accompanying him are the software’s top employees, including Peter Kazanjy (Director of Sales), Jaimie Buss (Senior VP of Sales), and Christoph Janz (Advisor). Aside from the facts stated above, we also include more detailed information about Zendesk Customer Experience below. We also included a full list of the top alternatives and competitors of this app to help you compare each one accurately. The list includes Genesys PureConnect, Medallia, Gainsight, Zoho CRM Plus, MindTouch, Podium,, Quadient Inspire, WalkMe, and Qualtrics. Get to know these customer experience apps better when you scroll down now.


Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Genesys PureConnect 4.7 Tony Bates $75 1990 $2 B 5935+ California 1747+ Reviews 50000000+
Medallia 4.6 Leslie J. Stretch Custom 2001 $421.5 M 1000+ San Francisco 1847+ Reviews 49000000000+
Gainsight 4.6 Nick Mehta Custom 2009 $50 M 700+ San Francisco 1987+ Reviews 8000+
Zoho CRM Plus 4.5 Sridhar Vembu $33.42 2001 $500 M 9100+ Chennai 1587+ Reviews 13000000+
MindTouch 4.5 Aaron Fulkerson Custom 2004 $10 M 79+ San Diego 1748+ Reviews 43000000+
Podium 4.4 Eric Rea Custom 2014 $12 M 290+ Lehi 1748+ Reviews 7000+ 4.4 Todd Olson Custom 2013 $65.8 M 454+ North Carolina 1874+ Reviews 153000000+
Quadient Inspire 4.3 Geoffrey Godet Custom 1984 $316.1 M 1000+ Bagneux 1744+ Reviews 5500+
WalkMe 4.3 Dan Adika $2.40 2011 $126.3 M 850+ San Francisco 1578+ Reviews 2000+
Qualtrics 4.2 Ryan Smith $1500 2002 $289.9 M 3000+ Provo 1587+ Reviews 35000000+


  • $0
  • 100k custom object records
  • Zendesk events only
  • 90-day event retention
  • $19/agent/month
  • 500k custom object records
  • 1-year event retention
  • 5 external profiles/person
  • $59/agent/month
  • 25M custom object records
  • 3-year event retention
  • 15 external profiles/person

Key Employees

Image Name Designation Email ID Twitter Linkedin
Peter Kazanjy Entrepreneur N/A N/A
Jaimie Buss VP of Sales N/A N/A
Christoph Janz N/A N/A N/A


“ Zendesk promotes an optimal and efficient relationship with our customers ”

4.5/5 (overall) - Emely Foster
  • Zendesk keeps a record on the ticket of all interactions that occur with the customer.
  • It has an effective self-help customer service tool to make them self-sufficient
  • It is unpleasant to have duplicate messages when the ticket system is open and not assigned.
  • Zendesk prices can be expensive

“ Not ideal for GDPR EUR compliance ”

3.5/5 (overall) - Sama A.
  • Easy to use.
  • Knowledge base features.
  • Small bugs here and there but works well.
  • When addressing a team member, we use @ and then initials but this stops working sometimes.

“ The best professional ticketing solution ”

4.5/5 (overall) - Ashley E.
  • I can manage my tickets with ease using Zendesk. It provides me with the perfect user interface to easily navigate between all my tickets and incidents.
  • This tool is also widely used making it great for training new colleagues and customers to use this for internal systems.
  • The software is great however it can take a couple of hours to get used to the flow of tickets and interfaces in comparison to some other CRM software.
  • Once familiar this is not an issue.


  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Billing & Invoicing
  • List Management
  • Marketing Automation
  • Email Integration
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Team Collaboration
  • Performance Management

Images & Videos

Q & A

What is Zendesk Customer Experience?

Zendesk Customer Experience is an extensive customer experience software developed by the Zendesk platform. It offers world-class customer experience tools and features that enables users to improve their customer experience platform so that they can increase their customer conversion rate as well as retain current customers. On top of that, Zendesk Customer Experience also integrates with the Zendesk support suite to help users provide more flexible options for their customers.

How much does Zendesk Customer Experience cost?

Zendesk offers several pricing options for different solutions, including customer support, sales, and customer relationship management or CRM. However, since Zendesk Customer Experience is part of the Zendesk Support Suite, the cost of using it depends on which of the two plans you select. With that said, the two plans are the $89/agent/month) and the Enterprise plan ($149/agent/month).

Does Zendesk Customer Experience offer a free trial?

The two plans from Zendesk’s Support Suite have a free trial, and since Zendesk Customer Experience is part of the Support Suite, the answer is yes, Zendesk Customer Experience does have a free trial period. However, it does not provide details on how long the trial period lasts.

Does Zendesk Customer Experience integrate with other apps?

Yes! Aside from its integration with the Zendesk platform, users of the Zendesk Customer Experience also have the opportunity to integrate with several third-party software, thanks to its robust API. A few of its integrations include Slack, ChannelReply, Google My Business, Geckoboard, Playvox, and more

Is Zendesk Customer Experience safe to use?

Zendesk Customer Experience puts your data privacy on its list of top priorities. Yes, with this customer experience solution, users will not need to worry about their precious data leaking. That said, the entire Zendesk platform offers enterprise-grade security features, as well as ISO 27001:2013 and ISO 27018:2014 certified. Plus, it is also HIPAA compliant

Which industries can benefit from using Zendesk Customer Experience?

Zendesk Customer Experience is a highly flexible solution. Thus, making it ideal for several key industries, including Education, Financial Services, Government, Healthcare, Manufacturing, Media, Retail, Software, and Telecommunications