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10+ WalkMe Alternatives and Competitors

Table of Content

WalkMe

4.3 User Rating
$126.3 M Revenue
850+ No of Employees
2011 Founded
SaaS Industry
Customer Experience Software Category
Dan Adika CEO
Overview

WalkMe is a software-as-a-service (SaaS), cloud-based customer experience software platform designed to provide next-generation customer experience. WalkMe not only provides high-quality customer experience solutions, for it also provides features to increase sales and conversion rates, boost UX, reduce support costs, and improve employee productivity. On top of that, WalkMe provides various integrations with other third-party platforms, including Salesforce, Slack, Webhooks, Google Analytics, Okta, and GSuite. Programmed to provide digital adoption for businesses, WalkMe ensures that its users can keep up a steady pace with innovation's speed. WalkMe encompasses the best technologies that would make every business stay up to their game, which includes customer experience solutions. Today, with thousands of organizations, businesses, and brands that rely on WalkMe, the platform is branded as one of today's best customer experience platforms, competing against other platforms like Zoho CRM Plus, Genesys PureConnect, Pendo.io, and Zendesk Customer Experience. Also, WalkMe becomes one of the highest-earning customer experience providers, with $126 million in revenue.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Customer Experience 4.7 Mikkel Svane $Free 2007 $816.4 M 5000+ San Francisco 1654+ Reviews 150000+
Genesys PureConnect 4.7 Tony Bates $75 1990 $2 B 5935+ California 1747+ Reviews 50000000+
Medallia 4.6 Leslie J. Stretch Custom 2001 $421.5 M 1000+ San Francisco 1847+ Reviews 49000000000+
Gainsight 4.6 Nick Mehta Custom 2009 $50 M 700+ San Francisco 1987+ Reviews 8000+
Zoho CRM Plus 4.5 Sridhar Vembu $33.42 2001 $500 M 9100+ Chennai 1587+ Reviews 13000000+
MindTouch 4.5 Aaron Fulkerson Custom 2004 $10 M 79+ San Diego 1748+ Reviews 43000000+
Podium 4.4 Eric Rea Custom 2014 $12 M 290+ Lehi 1748+ Reviews 7000+
Pendo.io 4.4 Todd Olson Custom 2013 $65.8 M 454+ North Carolina 1874+ Reviews 153000000+
Quadient Inspire 4.3 Geoffrey Godet Custom 1984 $316.1 M 1000+ Bagneux 1744+ Reviews 5500+
Qualtrics 4.2 Ryan Smith $1500 2002 $289.9 M 3000+ Provo 1587+ Reviews 35000000+

Pricing

Basic Plan
  • $2.40 - $2.50 /user /month
Custom Plan
  • $9000/year to $50,000/year

Key Employees

Image Name Designation Email ID Twitter Linkedin
Amir Farhi Chief Business Development Officer N/A N/A https://www.linkedin.com/in/amirfarhi
Rory O'Driscoll N/A N/A N/A https://www.linkedin.com/in/roryodriscoll
Doron Lev FinOps Manager Engineering N/A N/A https://www.linkedin.com/in/costsaving

Reviews

“ AUGUST 22, 2019 A fabulous tool for improving customer experience ”

4/5 (overall) - Aaron Goldstein
Pros:
  • It has very useful tools and features new features are released regularly, consistently improving the software.
  • Very intuitive UI implementing the WalkMe software within our platform was extremely quick and easy
Cons:
  • Given my role in the implementation of this tool, I cannot think of anything that the company did poorly.
  • The platform isn’t the most stable

“ WalkMe does more than just guided walkthroughs ”

4/5 (overall) - Vincent Frisina
Pros:
  • Flexibility.
  • Customization.
Cons:
  • More dynamic URLs.
  • Easier organization and navigation of the builder.

“ One of the Best Ways to WalkMe Through Learning Our Sales Pipeline Workflow! ”

4.5/5 (overall) - Joshua Melder
Pros:
  • Creates step-by-step tutorials for workers to view.
  • Business Processes are now standardized – as they are in writing for employees to follow.
Cons:
  • The workflow builder feels a bit clumsy – and can be quite tedious.
  • There needs to be quite a bit of time investment in order to learn the platform efficiently.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Business Intelligence
  • Security
  • Team Collaboration
  • Performance Management
  • Process Management

Images & Videos

Q & A

What is WalkMe used for?

WalkMe is an advanced cloud-based Software as a Service (SaaS) platform designed for large enterprises to improve their customer experience and customer engagement on their company website. On top of that, WalkMe also aims to help teams increase their sales and conversion rates. Aside from boosting your user experience, WalkMe also enables you to increase employee productivity and reduce support costs

How much does WalkMe cost?

The WalkMe platform offers potential users with two subscription plans. These are the Basic plan and the Custom plan. With the Basic plan, you can get started right away with utilizing WalkMe, but a sales representative will provide you with a price after choosing this price plan. However, if you choose the Custom plan, you must get in touch with a sales representative so that you can discuss all the tools and features that you need. After that, they will provide you with a custom price according to your needs.

Does WalkMe have a free trial?

WalkMe does not offer interested customers with a free trial plan. However, this customer experience solution does provide an on-demand demo. If interested, you can request for it on the WalkMe website. Although the demo is not as complete as a trial, it does provide key insights into WalkMe’s system

What is WalkMe for Salesforce?

The Salesforce platform is one of the apps that WalkMe integrates with, and it is quite robust as well. This allows sales and marketing teams to have more flexibility when it comes to catering to their customers. On top of that, this WalkMe integration also enables you to store precious customer information and data so that your teams can design a more personalized solution and campaigns for customers

Does WalkMe have a mobile application?

Unfortunately, WalkMe does not have a mobile application. Instead, since the app is a cloud-based solution, users can still access their accounts through their mobile web browser. However, this would require a reliable internet connection for you to access the mobile site.

What is WalkMe training?

Since WalkMe is a comprehensive solution, it offers online training for users during its implementation process. This allows users to have exclusive access to training videos that WalkMe provides while working, which helps improve employee productivity and efficiency

Alternatives

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