10+ WalkMe Alternatives and Competitors

WalkMe

8.6 User Rating
$126.3 M Revenue
850+ No of Employees
2011 Founded
SaaS Industry
Customer Experience Software Category
Dan Adika CEO
Overview

WalkMe is a software-as-a-service (SaaS), cloud-based customer experience software platform designed to provide next-generation customer experience. WalkMe not only provides high-quality customer experience solutions, for it also provides features to increase sales and conversion rates, boost UX, reduce support costs, and improve employee productivity. On top of that, WalkMe provides various integrations with other third-party platforms, including Salesforce, Slack, Webhooks, Google Analytics, Okta, and GSuite. Programmed to provide digital adoption for businesses, WalkMe ensures that its users can keep up a steady pace with innovation’s speed. WalkMe encompasses the best technologies that would make every business stay up to their game, which includes customer experience solutions. Today, with thousands of organizations, businesses, and brands that rely on WalkMe, the platform is branded as one of today’s best customer experience platforms, competing against other platforms like Zoho CRM Plus, Genesys PureConnect, Pendo.io, and Zendesk Customer Experience. Also, WalkMe becomes one of the highest-earning customer experience providers, with $126 million in revenue.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Zendesk Customer Experience Zendesk Customer Experience 9.5 Mikkel Svane N/A 2007 $816.4 M
5,000+
San Francisco 1654+ Reviews
150K +
Genesys PureConnect Genesys PureConnect 9.4 Tony Bates $75 1990 $2 B
5,935+
California 1747+ Reviews
50M +
Medallia Medallia 9.3 Leslie J. Stretch N/A 2001 $421.5 M
1,000+
San Francisco 1847+ Reviews
49B +
Gainsight Gainsight 9.2 Nick Mehta N/A 2009 $50 M
700+
San Francisco 1987+ Reviews
8K +
Zoho CRM Plus Zoho CRM Plus 9.1 Sridhar Vembu $33.42 2001 $500 M
9,100+
Chennai 1587+ Reviews
13M +
MindTouch MindTouch 9 Aaron Fulkerson N/A 2004 $10 M
79+
San Diego
1748+ Reviews
43M +
Podium Podium 8.9 Eric Rea N/A 2014 $12 M
290+
Lehi
1748+ Reviews
7K +
Pendo.io Pendo.io 8.8 Todd Olson N/A 2013 $65.8 M
454+
North Carolina
1874+ Reviews
153M +
Quadient Inspire Quadient Inspire 8.7 Geoffrey Godet N/A 1984 $316.1 M
1,000+
Bagneux
1744+ Reviews
5.5K +
WalkMe WalkMe 8.6 Dan Adika $2.40 2011 $126.3 M
850+
San Francisco 1578+ Reviews
2K +

Pricing

Basic Plan
$2.40 - $2.50 /user /month
Custom Plan
$9000/year to $50,000/year

Key Employees

ImageNameDesignationLinkedin
Amir FarhiAmir FarhiChief Business Development Officerhttps://www.linkedin.com/in/amirfarhi
Rory O'DriscollRory O'Driscollhttps://www.linkedin.com/in/roryodriscoll
Doron LevDoron LevFinOps Manager Engineeringhttps://www.linkedin.com/in/costsaving

Reviews

“ AUGUST 22, 2019 A fabulous tool for improving customer experience ”

8/10 (overall) - Aaron Goldstein
Pros
  • It has very useful tools and features new features are released regularly, consistently improving the software.
  • Very intuitive UI implementing the WalkMe software within our platform was extremely quick and easy.
Cons
  • Given my role in the implementation of this tool, I cannot think of anything that the company did poorly.
  • The platform isn’t the most stable.

“ WalkMe does more than just guided walkthroughs ”

8/10 (overall) - Vincent Frisina
Pros
  • Flexibility.
  • Customization.
Cons
  • More dynamic URLs.
  • Easier organization and navigation of the builder.

“ One of the Best Ways to WalkMe Through Learning Our Sales Pipeline Workflow! ”

9/10 (overall) - Joshua Melder
Pros
  • Creates step-by-step tutorials for workers to view.
  • Business Processes are now standardized – as they are in writing for employees to follow.
Cons
  • The workflow builder feels a bit clumsy – and can be quite tedious.
  • There needs to be quite a bit of time investment in order to learn the platform efficiently.

Features

  • Access Control
  • Analytics
  • Accounting Intergration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Business Intelligence
  • Security
  • Team Collaboration
  • Performance Management
  • Process Management

Images & Videos

Q & A

Q. What is WalkMe used for?

WalkMe is an advanced cloud-based Software as a Service (SaaS) platform designed for large enterprises to improve their customer experience and customer engagement on their company website. On top of that, WalkMe also aims to help teams increase their sales and conversion rates. Aside from boosting your user experience, WalkMe also enables you to increase employee productivity and reduce support costs.

Q. How much does WalkMe cost?

The WalkMe platform offers potential users with two subscription plans. These are the Basic plan and the Custom plan. With the Basic plan, you can get started right away with utilizing WalkMe, but a sales representative will provide you with a price after choosing this price plan. However, if you choose the Custom plan, you must get in touch with a sales representative so that you can discuss all the tools and features that you need. After that, they will provide you with a custom price according to your needs.

Q. Does WalkMe have a free trial?

WalkMe does not offer interested customers with a free trial plan. However, this customer experience solution does provide an on-demand demo. If interested, you can request for it on the WalkMe website. Although the demo is not as complete as a trial, it does provide key insights into WalkMe’s system.

Q. What is WalkMe for Salesforce?

The Salesforce platform is one of the apps that WalkMe integrates with, and it is quite robust as well. This allows sales and marketing teams to have more flexibility when it comes to catering to their customers. On top of that, this WalkMe integration also enables you to store precious customer information and data so that your teams can design a more personalized solution and campaigns for customers.