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10+ Qualtrics Alternatives and Competitors

Table of Content

Qualtrics

4.2 User Rating
$289.9 M Revenue
3000+ No of Employees
2002 Founded
SaaS Industry
Customer Experience Software Category
Ryan Smith CEO
Overview

Qualtrics is a customer experience software platform, and it is designed for any business—from startup to large enterprise. The app not only provides tools for improving customer experience, but it also offers valuable employee insights. Qualtrics uses surveys as the medium to receive feedback and reviews from customers to help you make better decisions. Qualitrics' key features include employee engagement, market research, and many more. Recognized as one of the leading customer experience management providers, Qualtrics started its goal of providing the best solutions for businesses in 2002. Qualtrics has the capacity to optimize every customer journey through its innovative and end-to-end solutions, making the app highly recognized across B2B, retail, media, financial services, and hospitality industries. Today, with over 35 million active users that trust Qualitrics, the platform is currently part of the best customer experience platform charts. Also, Qualitrics becomes the primary competitor for other customer experience providers like WalkMe, Zoho CRM Plus, Genesys PureConnect, and Zendesk Customer Experience.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Customer Experience 4.7 Mikkel Svane $Free 2007 $816.4 M 5000+ San Francisco 1654+ Reviews 150000+
Genesys PureConnect 4.7 Tony Bates $75 1990 $2 B 5935+ California 1747+ Reviews 50000000+
Medallia 4.6 Leslie J. Stretch Custom 2001 $421.5 M 1000+ San Francisco 1847+ Reviews 49000000000+
Gainsight 4.6 Nick Mehta Custom 2009 $50 M 700+ San Francisco 1987+ Reviews 8000+
Zoho CRM Plus 4.5 Sridhar Vembu $33.42 2001 $500 M 9100+ Chennai 1587+ Reviews 13000000+
MindTouch 4.5 Aaron Fulkerson Custom 2004 $10 M 79+ San Diego 1748+ Reviews 43000000+
Podium 4.4 Eric Rea Custom 2014 $12 M 290+ Lehi 1748+ Reviews 7000+
Pendo.io 4.4 Todd Olson Custom 2013 $65.8 M 454+ North Carolina 1874+ Reviews 153000000+
Quadient Inspire 4.3 Geoffrey Godet Custom 1984 $316.1 M 1000+ Bagneux 1744+ Reviews 5500+
WalkMe 4.3 Dan Adika $2.40 2011 $126.3 M 850+ San Francisco 1578+ Reviews 2000+

Pricing

Starting Plan
  • $1500/year

Key Employees

Image Name Designation Email ID Twitter Linkedin
Jason Demeny Senior Product Marketing N/A N/A https://www.linkedin.com/in/jasondemeny
Clayton Bolz Senior Engineering Manager N/A N/A https://www.linkedin.com/in/claytonbolz
Zig Serafin N/A N/A N/A https://www.linkedin.com/in/zigserafin

Reviews

“ Qualtrics use at a University ”

4/5 (overall) - Stephanie Brown
Pros:
  • Customizable question types.
  • Exporting data
Cons:
  • It can be hard to interpret readability results.
  • The mobile view (while editing from desktop) doesn’t really look like the actual mobile view of a survey.

“ Qualtrics will help manage your customer satisfaction! ”

4.5/5 (overall) - Jared Hansen
Pros:
  • Data collection and analysis were simple, intuitive, and easily exported for other tools such as SPSS.
  • Qualtrics was used by most professors in my department for data collection, especially as it pertained to surveys.
Cons:
  • Survey logic (more options).
  • Implementation with other tools (OSF).

“ Qualtrics for Employee Retention ”

4/5 (overall) - Kristyn Cole
Pros:
  • Ease of use, email a link to everyone in the company.
  • Fast and immediate results.
Cons:
  • Not free.
  • Sometimes glitchy on other platforms- cell phones, etc.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • CRM Integration
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Team Collaboration
  • Predictive Sales
  • Performance Management

Images & Videos

Q & A

What is Qualtrics used for?

Qualtrics is an advanced web-based software that provides all businesses – from startups to large corporations, with top of the line customer experience tools and features. This app aims to help users gather vital data not only about their customers, but also their employees, brand, market, and more. On top of that, Qualtrics also provides top notch product experience solutions, such as Pricing Research, Market Segmentation, and Concept Testing.

How much does Qualtrics cost?

If interested in implementing the Qualtrics app to improve your organization’s customer experience, the platform offers a quote based pricing system. This means that you need to get in touch with a customer representative from Qualtrics so that you can discuss the solutions that you need from it. After that, they will provide you with a price quote according to your company’s needs

Does Qualtrics offer a free trial?

Unfortunately, Qualtrics does not offer a free trial for its customers. However, what the customer experience platform offers instead is a free demo of its system. In order for you to avail the demo, you must request for one through the Qualtrics website. All you need to do is fill out a form and their sales team will contact you with the demo.

Which is better: Qualtrics or SurveyMonkey?

SurveyMonkey offers a straightforward, easy-to-use system for startups and small businesses to create surveys so that they can gain vital feedback and data. The Qualtrics app, on the other hand, is a complete platform that entices large corporations. And although this app can also enable you to create surveys, it also offers other robust solutions. Those include customer experience, employee experience, brand experience, product experience, and more.

Does Qualtrics have a mobile application?

Yes! Qualtrics offers its users the convenience of having a mobile application. This aims to help you see alerts and updates regarding your customer experience platform on-the-go. On top of that, this Qualtrics mobile app also enables you to use it offline. You can find the mobile solution on both the Apple App Store and the Google Play Store

How many users does Qualtrics have?

The Qualtrics platform, since it started in 2002, now has more than 11,000 paying customers from all over the world. These customers include big names such as Ferrari, Adidas, Sony, IBM, GE, Samsung, Verizon, Under Armour, Toyota, Coca-Cola, Microsoft, and Ford.

Alternatives

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