10+ Qualtrics Alternatives and Competitors
Qualtrics
Qualtrics is a customer experience software platform, and it is designed for any business—from startup to large enterprise. The app not only provides tools for improving customer experience, but it also offers valuable employee insights. Qualtrics uses surveys as the medium to receive feedback and reviews from customers to help you make better decisions. Qualitrics’ key features include employee engagement, market research, and many more. Recognized as one of the leading customer experience management providers, Qualtrics started its goal of providing the best solutions for businesses in 2002. Qualtrics has the capacity to optimize every customer journey through its innovative and end-to-end solutions, making the app highly recognized across B2B, retail, media, financial services, and hospitality industries. Today, with over 35 million active users that trust Qualitrics, the platform is currently part of the best customer experience platform charts. Also, Qualitrics becomes the primary competitor for other customer experience providers like WalkMe, Zoho CRM Plus, Genesys PureConnect, and Zendesk Customer Experience.
Alternatives
| Logo | Name Sort | Rating Sort | CEO | Pricing Sort | Founded Sort | Revenue Sort | Employees Sort | Location Sort | Reviews Sort | Customers Sort |
|---|---|---|---|---|---|---|---|---|---|---|
 | Zendesk Customer Experience | Mikkel Svane | N/A | 2007 | $816.4 M | 5,000+ | San Francisco | 1654+ Reviews | 150K + | |
 | Genesys PureConnect | Tony Bates | $75 | 1990 | $2 B | 5,935+ | California | 1747+ Reviews | 50M + | |
 | Medallia | Leslie J. Stretch | N/A | 2001 | $421.5 M | 1,000+ | San Francisco | 1847+ Reviews | 49B + | |
 | Gainsight | Nick Mehta | N/A | 2009 | $50 M | 700+ | San Francisco | 1987+ Reviews | 8K + | |
 | Zoho CRM Plus | Sridhar Vembu | $33.42 | 2001 | $500 M | 9,100+ | Chennai | 1587+ Reviews | 13M + | |
 | MindTouch | Aaron Fulkerson | N/A | 2004 | $10 M | 79+ | San Diego | 1748+ Reviews | 43M + | |
 | Podium | Eric Rea | N/A | 2014 | $12 M | 290+ | Lehi | 1748+ Reviews | 7K + | |
 | Pendo.io | Todd Olson | N/A | 2013 | $65.8 M | 454+ | North Carolina | 1874+ Reviews | 153M + | |
 | Quadient Inspire | Geoffrey Godet | N/A | 1984 | $316.1 M | 1,000+ | Bagneux | 1744+ Reviews | 5.5K + | |
 | WalkMe | Dan Adika | $2.40 | 2011 | $126.3 M | 850+ | San Francisco | 1578+ Reviews | 2K + |
Contact Info
| Website | Phone | qualtrics.com/au/customer-experience | 61 2 8310 8031 | twitter.com/Qualtrics | facebook.com/Qualtrics | linkedin.com/company/qualtrics |
|---|
Pricing
Key Employees
| Image | Name | Designation | |
|---|---|---|---|
 | Jason Demeny | Senior Product Marketing | https://www.linkedin.com/in/jasondemeny |
 | Clayton Bolz | Senior Engineering Manager | https://www.linkedin.com/in/claytonbolz |
 | Zig Serafin | https://www.linkedin.com/in/zigserafin |
Reviews
“ Qualtrics use at a University ”
- Customizable question types.
- Exporting data.
- It can be hard to interpret readability results.
- The mobile view (while editing from desktop) doesn’t really look like the actual mobile view of a survey.
“ Qualtrics will help manage your customer satisfaction! ”
- Data collection and analysis were simple, intuitive, and easily exported for other tools such as SPSS.
- Qualtrics was used by most professors in my department for data collection, especially as it pertained to surveys.
- Survey logic (more options).
- Implementation with other tools (OSF).
“ Qualtrics for Employee Retention ”
- Ease of use, email a link to everyone in the company.
- Fast and immediate results.
- Not free.
- Sometimes glitchy on other platforms- cell phones, etc.
Features
- Access Control
- Analytics
- Accounting Intergration
- Application Integration
- Assessment Management
- Assignment Management
- CRM Integration
- List Management
- Marketing Automation
- Sales Enablement
- Sales Force Automation
- Security
- Team Collaboration
- Predictive Sales
- Performance Management
Images & Videos
Q & A
Qualtrics is an advanced web-based software that provides all businesses – from startups to large corporations, with top of the line customer experience tools and features. This app aims to help users gather vital data not only about their customers, but also their employees, brand, market, and more. On top of that, Qualtrics also provides top notch product experience solutions, such as Pricing Research, Market Segmentation, and Concept Testing.
If interested in implementing the Qualtrics app to improve your organization’s customer experience, the platform offers a quote based pricing system. This means that you need to get in touch with a customer representative from Qualtrics so that you can discuss the solutions that you need from it. After that, they will provide you with a price quote according to your company’s needs.
Unfortunately, Qualtrics does not offer a free trial for its customers. However, what the customer experience platform offers instead is a free demo of its system. In order for you to avail the demo, you must request for one through the Qualtrics website. All you need to do is fill out a form and their sales team will contact you with the demo.
SurveyMonkey offers a straightforward, easy-to-use system for startups and small businesses to create surveys so that they can gain vital feedback and data. The Qualtrics app, on the other hand, is a complete platform that entices large corporations. And although this app can also enable you to create surveys, it also offers other robust solutions. Those include customer experience, employee experience, brand experience, product experience, and more.