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10+ Podium Alternatives and Competitors

Podium

4.4 User Rating
$12 M Revenue
290+ No of Employees
2014 Founded
SaaS Industry
Customer Experience Software Category
Eric Rea CEO
Overview

Podium is a messaging platform that also provides customer experience solutions for businesses. This application primarily uses SMS as its main channel to manage experiences and build relationships. Podium makes online review management more accessible, for the platform manages customer interactions and feedback into a single dashboard. With Podium's high-powered features, the platform is perfect for various industries, including retail, home services, financial services, dental, insurance, and entertainment operations. Founded in 2014 by Eric Rea, Podium started as a multi-product platform for customer interaction management process. Podium aims to delight its user's customers at every touchpoint with text-based tools, making the app recognized as one of the easy-to-use customer experience platforms today. With its ease-of-use and effective solutions for customer experience, Podium also bags recognition as one of the best customer experience software, in competition with other platforms like Zendesk Customer Experience, Pendo.io, Genesys PureConnect, Medallia, WalkMe, Qualtrics, and Zoho CRM Plus.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Customer Experience 4.7 Mikkel Svane $Free 2007 $816.4 M 5000+ San Francisco 1654+ Reviews 150000+
Genesys PureConnect 4.7 Tony Bates $75 1990 $2 B 5935+ California 1747+ Reviews 50000000+
Medallia 4.6 Leslie J. Stretch Custom 2001 $421.5 M 1000+ San Francisco 1847+ Reviews 49000000000+
Gainsight 4.6 Nick Mehta Custom 2009 $50 M 700+ San Francisco 1987+ Reviews 8000+
Zoho CRM Plus 4.5 Sridhar Vembu $33.42 2001 $500 M 9100+ Chennai 1587+ Reviews 13000000+
MindTouch 4.5 Aaron Fulkerson Custom 2004 $10 M 79+ San Diego 1748+ Reviews 43000000+
Pendo.io 4.4 Todd Olson Custom 2013 $65.8 M 454+ North Carolina 1874+ Reviews 153000000+
Quadient Inspire 4.3 Geoffrey Godet Custom 1984 $316.1 M 1000+ Bagneux 1744+ Reviews 5500+
WalkMe 4.3 Dan Adika $2.40 2011 $126.3 M 850+ San Francisco 1578+ Reviews 2000+
Qualtrics 4.2 Ryan Smith $1500 2002 $289.9 M 3000+ Provo 1587+ Reviews 35000000+

Key Employees

Image Name Designation Email ID Twitter Linkedin
Josh Penrod Chief Product Officer N/A N/A https://www.linkedin.com/in/penrod
Dave Scheine Country Manager N/A N/A https://www.linkedin.com/in/dscheine
Pat Wright N/A N/A N/A https://www.linkedin.com/in/patwright

Reviews

“ Very good at what it does ”

4/5 (overall) - Troy C
Pros:
  • The ability to send Google review requests directly to customers via SMS was amazing.
  • It was exactly what we needed to get our review score up to, and past, our target score within the space of only a few months
Cons:
  • I found that a lot of the time it wouldn’t correctly tag who within our team was resposible for receiving reviews.
  • There’s also no ability to customise reports. It owuld be great if there could also be more integrations with additional review platforms

“ Podium brings you more Revenue ”

4/5 (overall) - Kyle B
Pros:
  • Customers call, leave voicemails, and never follow up. They keep calling others companies until they get a live speaker or their questions answered.
  • Podium allows you to have a chat widget on your website that converts the conversation over to text.
Cons:
  • The mobile app and desktop are limited in their functionalities.
  • Some reporting not available on mobile app

“ Get it and rethink any department you think could use it ”

4.5/5 (overall) - Jordan B.
Pros:
  • It makes collections, review solicitations, and even internal communications much easier than any alternative I’ve found.
  • We absolutely love the podium product
Cons:
  • Some members of the sales team are more intense than they need to be and follow up beyond the intrusive level.
  • On a rare occasion, customers have reported that they were unable to open links sent through podium.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • CRM Integration
  • Campaign Analysis
  • List Management
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Team Collaboration
  • Performance Management
  • Process Management

Images & Videos

Q & A

What is Podium used for?

Podium is a popular cloud-based solution that offers advanced customer experience tools and features for all businesses. It provides users a revolutionary way to engage with their customers on various platforms. On top of that, this customer experience tool aims to help you manage your customer messages as well as gather relevant customer reviews for your particular product. Last but not least, Podium also encourages teams to collaborate thanks to its team collaboration functionality.

How much does Podium cost?

For all interested customers of the Podium software, the app only offers a quote based pricing system. That means you need to get in touch with a sales representative from the platform so that they can provide you with an exact price quote. This is according to the tools and features that you need from Podium. To get started, all you need to do is fill out a form on the platform’s website

Does Podium offer a free trial?

The Podium app does not offer a free trial period for its customers. What it does offer is a free on-demand demo version of its system, which you can request for on its website. You only need to fill out a form and then their team will provide you with the demo video

Is Podium owned by Google?

Podium is not owned by Google, but GV (formerly Google Ventures) is one of the major investors of Podium. The tech giant, Google, helped them to raise $60 million for financing in 2018. Aside from Google, other companies, such as IVP, Accel, and Y Combinators

Does Podium have a mobile application?

Yes! For users of the Podium platform, they can take advantage of its robust mobile solution. This also adds another layer of convenience for users to check on the customer’s status as well as receive notifications and vital updates. Podium’s mobile solution is available on both iOS and Android devices

Is Podium a CRM platform?

Podium is not a customer relationship management or CRM platform. Podium is a cloud-based customer interaction platform that enables businesses to generate reviews, message customers on various platforms, and manage their brand’s reputation.

Alternatives

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