10+ Podium Alternatives and Competitors
Podium
Podium is a messaging platform that also provides customer experience solutions for businesses. This application primarily uses SMS as its main channel to manage experiences and build relationships. Podium makes online review management more accessible, for the platform manages customer interactions and feedback into a single dashboard. With Podium’s high-powered features, the platform is perfect for various industries, including retail, home services, financial services, dental, insurance, and entertainment operations. Founded in 2014 by Eric Rea, Podium started as a multi-product platform for customer interaction management process. Podium aims to delight its user’s customers at every touchpoint with text-based tools, making the app recognized as one of the easy-to-use customer experience platforms today. With its ease-of-use and effective solutions for customer experience, Podium also bags recognition as one of the best customer experience software, in competition with other platforms like Zendesk Customer Experience, Pendo.io, Genesys PureConnect, Medallia, WalkMe, Qualtrics, and Zoho CRM Plus.
Alternatives
| Logo | Name Sort | Rating Sort | CEO | Pricing Sort | Founded Sort | Revenue Sort | Employees Sort | Location Sort | Reviews Sort | Customers Sort |
|---|---|---|---|---|---|---|---|---|---|---|
 | Zendesk Customer Experience | Mikkel Svane | N/A | 2007 | $816.4 M | 5,000+ | San Francisco | 1654+ Reviews | 150K + | |
 | Genesys PureConnect | Tony Bates | $75 | 1990 | $2 B | 5,935+ | California | 1747+ Reviews | 50M + | |
 | Medallia | Leslie J. Stretch | N/A | 2001 | $421.5 M | 1,000+ | San Francisco | 1847+ Reviews | 49B + | |
 | Gainsight | Nick Mehta | N/A | 2009 | $50 M | 700+ | San Francisco | 1987+ Reviews | 8K + | |
 | Zoho CRM Plus | Sridhar Vembu | $33.42 | 2001 | $500 M | 9,100+ | Chennai | 1587+ Reviews | 13M + | |
 | MindTouch | Aaron Fulkerson | N/A | 2004 | $10 M | 79+ | San Diego | 1748+ Reviews | 43M + | |
| Podium | Eric Rea | N/A | 2014 | $12 M | 290+ | Lehi | 1748+ Reviews | 7K + | |
 | Pendo.io | Todd Olson | N/A | 2013 | $65.8 M | 454+ | North Carolina | 1874+ Reviews | 153M + | |
 | Quadient Inspire | Geoffrey Godet | N/A | 1984 | $316.1 M | 1,000+ | Bagneux | 1744+ Reviews | 5.5K + | |
 | WalkMe | Dan Adika | $2.40 | 2011 | $126.3 M | 850+ | San Francisco | 1578+ Reviews | 2K + |
Contact Info
| Website | Phone | blog.podium.com/quality-customer-experience | sales@podium.com | 1-855-716-0428 | twitter.com/podiumhq | facebook.com/podium | linkedin.com/company/podiumhq |
|---|
Key Employees
| Image | Name | Designation | |
|---|---|---|---|
 | Josh Penrod | Chief Product Officer | https://www.linkedin.com/in/penrod |
 | Dave Scheine | Country Manager | https://www.linkedin.com/in/dscheine |
 | Pat Wright | https://www.linkedin.com/in/patwright |
Reviews
“ Very good at what it does ”
- The ability to send Google review requests directly to customers via SMS was amazing.
- It was exactly what we needed to get our review score up to, and past, our target score within the space of only a few months.
- I found that a lot of the time it wouldn’t correctly tag who within our team was resposible for receiving reviews.
- There’s also no ability to customise reports. It owuld be great if there could also be more integrations with additional review platforms.
“ Podium brings you more Revenue. ”
- Customers call, leave voicemails, and never follow up. They keep calling others companies until they get a live speaker or their questions answered.
- Podium allows you to have a chat widget on your website that converts the conversation over to text.
- The mobile app and desktop are limited in their functionalities.
- Some reporting not available on mobile app.
“ Get it and rethink any department you think could use it ”
- It makes collections, review solicitations, and even internal communications much easier than any alternative I’ve found.
- We absolutely love the podium product.
- Some members of the sales team are more intense than they need to be and follow up beyond the intrusive level.
- On a rare occasion, customers have reported that they were unable to open links sent through podium.
Features
- Access Control
- Analytics
- Accounting Intergration
- Application Integration
- Assessment Management
- Assignment Management
- CRM Integration
- Campaign Analysis
- List Management
- Sales Enablement
- Sales Force Automation
- Security
- Team Collaboration
- Performance Management
- Process Management
Images & Videos
Q & A
Podium is a popular cloud-based solution that offers advanced customer experience tools and features for all businesses. It provides users a revolutionary way to engage with their customers on various platforms. On top of that, this customer experience tool aims to help you manage your customer messages as well as gather relevant customer reviews for your particular product. Last but not least, Podium also encourages teams to collaborate thanks to its team collaboration functionality.
For all interested customers of the Podium software, the app only offers a quote based pricing system. That means you need to get in touch with a sales representative from the platform so that they can provide you with an exact price quote. This is according to the tools and features that you need from Podium. To get started, all you need to do is fill out a form on the platform’s website.
The Podium app does not offer a free trial period for its customers. What it does offer is a free on-demand demo version of its system, which you can request for on its website. You only need to fill out a form and then their team will provide you with the demo video.
Podium is not owned by Google, but GV (formerly Google Ventures) is one of the major investors of Podium. The tech giant, Google, helped them to raise $60 million for financing in 2018. Aside from Google, other companies, such as IVP, Accel, and Y Combinators.