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10+ Pendo.io Alternatives and Competitors

Pendo.io

4.4 User Rating
$65.8 M Revenue
454+ No of Employees
2013 Founded
SaaS Industry
Customer Experience Software Category
Todd Olson CEO
Overview

Pendo.io is a product-analytics app that provides customer experience solutions for digital product teams. Pendo.io primarily provides its users with a high-end solution for customer feedback, walkthroughs, and targeted messaging to improve onboarding for businesses. On top of that, Pendo provides seamless integrations with other platforms, such as BigQuery, Churnzero, Confluence, Drift, Domo, HubSpot, Intercom, and Microsoft Dynamics 365. Established in 2013, Pendo.io was released on the market with a mission to improve the world’s experiences in one platform. Pendo.io encompasses the most basic and advanced technology for product usage, allowing users to understand product usage, collect feedback, measure sentiment, onboard users, and announce new features without dealing with much complexity. Along with its powerful capabilities and comprehensive approach to customer experience management, the platform is branded as one of the best customer experience software. Also, Pendo.io becomes one of the top competitors for other platforms like Zoho CRM Plus, Genesys PureConnect, WalkMe, and Zendesk Customer Experience.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Customer Experience 4.7 Mikkel Svane $Free 2007 $816.4 M 5000+ San Francisco 1654+ Reviews 150000+
Genesys PureConnect 4.7 Tony Bates $75 1990 $2 B 5935+ California 1747+ Reviews 50000000+
Medallia 4.6 Leslie J. Stretch Custom 2001 $421.5 M 1000+ San Francisco 1847+ Reviews 49000000000+
Gainsight 4.6 Nick Mehta Custom 2009 $50 M 700+ San Francisco 1987+ Reviews 8000+
Zoho CRM Plus 4.5 Sridhar Vembu $33.42 2001 $500 M 9100+ Chennai 1587+ Reviews 13000000+
MindTouch 4.5 Aaron Fulkerson Custom 2004 $10 M 79+ San Diego 1748+ Reviews 43000000+
Podium 4.4 Eric Rea Custom 2014 $12 M 290+ Lehi 1748+ Reviews 7000+
Quadient Inspire 4.3 Geoffrey Godet Custom 1984 $316.1 M 1000+ Bagneux 1744+ Reviews 5500+
WalkMe 4.3 Dan Adika $2.40 2011 $126.3 M 850+ San Francisco 1578+ Reviews 2000+
Qualtrics 4.2 Ryan Smith $1500 2002 $289.9 M 3000+ Provo 1587+ Reviews 35000000+

Pricing

Team
  • Contact Us
  • Single app key for web or mobile
  • Insights
  • Guidance
  • Unlimited user seats
Pro
  • Contact Us
  • Feedback
  • Roadmap
  • SAML 2.0 SSO
  • 1 integration
Enterprise
  • Talk to Sales
  • 1 additional application key for web or mobile
  • Pendo install on a dev environment
  • Up to 3 integrations
  • 24/5 Live chat support & faster SLAs

Key Employees

Image Name Designation Email ID Twitter Linkedin
Charlie Holliday Sr. Enterprise Account Executive N/A N/A https://www.linkedin.com/in/charlieholliday
Joe Chernov Chief Marketing Officer N/A N/A https://www.linkedin.com/in/jchernov
Jason Gatoff VP of Product Marketing N/A N/A https://www.linkedin.com/in/jasongatoff

Reviews

“ Weave improves, thanks to Pendo.io ”

4.5/5 (overall) - Jennifer Gray
Pros:
  • Pendo.io is very user-friendly, designed for users (like me) without a technology background, to easily set up and navigate the tool.
  • In-app guides and walk thru’s are very easy to set up and customize.
Cons:
  • New guide design tool isn’t yet as robust as the classic designer.
  • Pendo.io does not track text/content entered into cells by users, this could be helpful for us.

“ Second company I've used Pendo with, and likely won't be the last ”

4/5 (overall) - Tamara Schebel
Pros:
  • Love being able to add messages on the fly without going through a lengthy dev process.
  • New, useful, features are constantly being added
Cons:
  • Can’t do some of the message targeting I’ve tried – hitting up people who haven’t visited in a while (when they finally come in) or targeting based on the number of visits.
  • Support! Has not scaled well, and is currently terrible

“ Obtaining actionable insights and improving customer retention made easy with Pendo.io! ”

4.5/5 (overall) - Latoya Leslie
Pros:
  • Insight into funnels and paths.
  • Identify top user accounts.
Cons:
  • Improving segmentation.
  • More flexibility within dashboards

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Billing & Invoicing
  • CRM Integration
  • List Management
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Team Collaboration
  • Performance Management
  • Process Management

Images & Videos

Q & A

What is Pendo.io used for?

The Pendo.io application is a comprehensive cloud-based product experience solution that also offers robust customer experience capabilities. Pendo.io, designed for software product teams, enables users to gather relevant feedback from customers of their software solutions. On top of that, Pendo.io also allows you to set-up in-app messages, walkthroughs, guides, and so much more, without coding. This allows you to have a much more straightforward experience compared to other platforms

How much does Pendo.io cost?

Pendo.io offers all interested customers with three quote based price plans, according to what your company needs and your organization’s size. The three plans are the Team plan, the Pro plan, and the Enterprise plan. If you are planning on subscribing to one of the three plans, you need to contact a sales representative so that they can provide you with a price

Is Pendo.io really free to use?

Yes! Although the app is not entirely a free software, as we discussed the three price plans that it offers above, Pendo.io does offer a free forever plan for small teams. With the free plan, it already includes a single app key for your website. On top of that, it also lets you include up to 1,000 active users per month, unlimited feature and page tagging, as well as a use of guidance feature

Is Pendo.io a secure platform?

Pendo.io puts your data security as their top priority. That is why it provides various security systems, such as a SOC-2 Type 2 certification and a EU/US Privacy Shield protection. Aside from that, Pendo.io is also GDPR, HIPAA, and CCPA complian

Does Pendo.io integrate with other apps?

Yes! Pendo.io features an advanced API as well as robust integrations with several fantastic solutions. As a matter of fact, Pendo.io integrates with HubSpot, Slack, Zendesk, Salesforce, Intercom, Confluence, Drift, Segment, and more.

When was Pendo.io founded?

The product experience app, Pendo.io, was founded in October 2013 by former product managers from Google, Cisco, Rally, and Red Hat. That said, Pendo.io has four founders – namely, Todd Olson, Erik Troan, Eric Boduch, and Rahul Jain. Since then, the Pendo.io platform now has six offices worldwide, more than 400 employees, and 1,300 customers

Alternatives

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