10+ MindTouch Alternatives and Competitors

MindTouch

9 User Rating
$10 M Revenue
79+ No of Employees
2004 Founded
SaaS Industry
Customer Experience Software Category
Aaron Fulkerson CEO
Overview

MindTouch is another customer experience software designed to provide knowledge management-based customer experience solutions for mid-sized businesses to large enterprises. This platform offers its users a solution that enhances the lifetime value of their customers across multi-channel paths. MindTouch not only provides high-end solutions for customer experience processes, for the platform also has the capacity to handle customer self-service solutions, knowledge management, and agent assistance. Established by Steve Bjorg and Aaron Fulkerson in 2004, MindTouch emerges to provide an innovative and scalable knowledge system for customer-driven organizations and businesses. Since MindTouch’s release, the platform pioneered in delivering a high-end knowledge management solution, allowing organizations to create and publish content into a customizable self-service experience. With MindTouch’s superb advantages that fit every business’ needs, the platform becomes the primary customer experience software for more than 43 million users, which includes leading brands like Vodafone, Gainsight, Avalara, 8×8, and Bona. On top of that, MindTouch is also recognized as one of the highest-earning customer experience providers, with $10 million in revenue.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Zendesk Customer Experience Zendesk Customer Experience 9.5 Mikkel Svane N/A 2007 $816.4 M
5,000+
San Francisco 1654+ Reviews
150K +
Genesys PureConnect Genesys PureConnect 9.4 Tony Bates $75 1990 $2 B
5,935+
California 1747+ Reviews
50M +
Medallia Medallia 9.3 Leslie J. Stretch N/A 2001 $421.5 M
1,000+
San Francisco 1847+ Reviews
49B +
Gainsight Gainsight 9.2 Nick Mehta N/A 2009 $50 M
700+
San Francisco 1987+ Reviews
8K +
Zoho CRM Plus Zoho CRM Plus 9.1 Sridhar Vembu $33.42 2001 $500 M
9,100+
Chennai 1587+ Reviews
13M +
MindTouch MindTouch 9 Aaron Fulkerson N/A 2004 $10 M
79+
San Diego
1748+ Reviews
43M +
Podium Podium 8.9 Eric Rea N/A 2014 $12 M
290+
Lehi
1748+ Reviews
7K +
Pendo.io Pendo.io 8.8 Todd Olson N/A 2013 $65.8 M
454+
North Carolina
1874+ Reviews
153M +
Quadient Inspire Quadient Inspire 8.7 Geoffrey Godet N/A 1984 $316.1 M
1,000+
Bagneux
1744+ Reviews
5.5K +
WalkMe WalkMe 8.6 Dan Adika $2.40 2011 $126.3 M
850+
San Francisco 1578+ Reviews
2K +

Key Employees

ImageNameDesignationLinkedin
Jesse RubinJesse RubinCOOhttps://www.linkedin.com/in/jesserubin
Steve BjorgSteve Bjorghttps://www.linkedin.com/in/bjorg
Dan ChesterDan Chesterhttps://www.linkedin.com/in/dchester

Reviews

“ Content management done right ”

8/10 (overall) - Ben M
Pros
  • Responsive support team.
  • Very customizable
Cons
  • No page URL/slug management tools.
  • Antiquated, built-in support form integrations

“ Positive customer experience overall, great product ”

8/10 (overall) - Mike D
Pros
  • The product itself is outstanding. Also, we find support very responsive.
  • We’ve used several products historically and Mindtouch’s product is the most effective and soundly constructed tool we’ve used.
Cons
  • We sometimes could use some assistance in scripting and style that is either only available with higher levels of support, or requires third-party involvement.
  • For a small organization with no budget for developers or design, a basic level of support here would be useful.

“ A Feature-Rich Solution with Great Support ”

9/10 (overall) - Chris A
Pros
  • It’s a knowledge manager’s dream, really! The features around versioning, multiple authors, content reuse, custom code in articles, and more.
  • Well implemented and allow you to manage content how you want to.
Cons
  • There’s a bit of a learning curve for new content authors to figure out the editor and other site tools.
  • Different results based on some search engines.

Features

  • Access Control
  • Analytics
  • Accounting Intergration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Billing & Invoicing
  • List Management
  • Marketing Automation
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Performance Management
  • Process Management

Images & Videos

Q & A

Q. What is MindTouch used for?

Mid-sized businesses to large corporations use the MindTouch platform to improve their customer experience. That is because this cloud-based solution offers comprehensive customer experience tools and features which aim to increase the value of their customer’s lifecycle. On top of that, it also enables you to gather relevant customer feedback regarding your products. MindTouch also provides other superb functionalities, such as knowledge management, self-service solutions, and agent assistance.

Q. How much does MindTouch cost?

If interested in using MindTouch to improve your customer experience platform, you should know that the app only offers a quote based pricing system. This pricing solution enables you to discuss with a sales representative the features that you need from its system. However, you need to get in touch with MindTouch’s sales team first. To do so, all you need to do is go to the MindTouch website where you can find information about how to contact its sales team.

Q. Does MindTouch have a free trial?

Unfortunately, MindTouch does not offer a free trial period for potential users. However, it does provide a free demo of its platform. In order to avail of the demo, you must schedule it first. In order to do that, you need to fill out a form that MindTouch provides on its website. After that, you may select a date and time.

Q. What are the apps that MindTouch integrates with?

MindTouch is already a flexible solution, however With this app, you can further extend its functionality thanks to its robust built-in integrations with customer relationship management or CRM, customer service, and service platforms. These apps include Salesforce, Zendesk, SAP, Genesys, Five9, and ServiceNow.