10+ MindTouch Alternatives and Competitors
MindTouch is another customer experience software designed to provide knowledge management-based customer experience solutions for mid-sized businesses to large enterprises. This platform offers its users a solution that enhances the lifetime value of their customers across multi-channel paths. MindTouch not only provides high-end solutions for customer experience processes, for the platform also has the capacity to handle customer self-service solutions, knowledge management, and agent assistance. Established by Steve Bjorg and Aaron Fulkerson in 2004, MindTouch emerges to provide an innovative and scalable knowledge system for customer-driven organizations and businesses. Since MindTouch’s release, the platform pioneered in delivering a high-end knowledge management solution, allowing organizations to create and publish content into a customizable self-service experience. With MindTouch’s superb advantages that fit every business’ needs, the platform becomes the primary customer experience software for more than 43 million users, which includes leading brands like Vodafone, Gainsight, Avalara, 8×8, and Bona. On top of that, MindTouch is also recognized as one of the highest-earning customer experience providers, with $10 million in revenue.
|Logo||Name Sort||Rating Sort||CEO||Pricing Sort||Founded Sort||Revenue Sort||Employees Sort||Location Sort||Reviews Sort||Customers Sort|
|Zendesk Customer Experience||Mikkel Svane||N/A||2007|| $816.4 M|| 5,000+||San Francisco|| 1654+ Reviews|| 150K +|
|Genesys PureConnect||Tony Bates||$75||1990|| $2 B|| 5,935+||California|| 1747+ Reviews|| 50M +|
|Medallia||Leslie J. Stretch||N/A||2001|| $421.5 M|| 1,000+||San Francisco|| 1847+ Reviews|| 49B +|
|Gainsight||Nick Mehta||N/A||2009|| $50 M|| 700+||San Francisco|| 1987+ Reviews|| 8K +|
|Zoho CRM Plus||Sridhar Vembu||$33.42||2001|| $500 M|| 9,100+||Chennai|| 1587+ Reviews|| 13M +|
|MindTouch||Aaron Fulkerson||N/A||2004|| $10 M|| 79+|| San Diego|| 1748+ Reviews|| 43M +|
|Podium||Eric Rea||N/A||2014|| $12 M|| 290+|| Lehi|| 1748+ Reviews|| 7K +|
|Pendo.io||Todd Olson||N/A||2013|| $65.8 M|| 454+|| North Carolina || 1874+ Reviews|| 153M +|
|Quadient Inspire||Geoffrey Godet||N/A||1984|| $316.1 M|| 1,000+|| Bagneux|| 1744+ Reviews|| 5.5K +|
|WalkMe||Dan Adika||$2.40||2011|| $126.3 M|| 850+||San Francisco|| 1578+ Reviews|| 2K +|
- Access Control
- Accounting Intergration
- Application Integration
- Assessment Management
- Assignment Management
- Billing & Invoicing
- List Management
- Marketing Automation
- Marketing Automation
- Sales Enablement
- Sales Force Automation
- Performance Management
- Process Management
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Q & A
Mid-sized businesses to large corporations use the MindTouch platform to improve their customer experience. That is because this cloud-based solution offers comprehensive customer experience tools and features which aim to increase the value of their customer’s lifecycle. On top of that, it also enables you to gather relevant customer feedback regarding your products. MindTouch also provides other superb functionalities, such as knowledge management, self-service solutions, and agent assistance.
If interested in using MindTouch to improve your customer experience platform, you should know that the app only offers a quote based pricing system. This pricing solution enables you to discuss with a sales representative the features that you need from its system. However, you need to get in touch with MindTouch’s sales team first. To do so, all you need to do is go to the MindTouch website where you can find information about how to contact its sales team.
Unfortunately, MindTouch does not offer a free trial period for potential users. However, it does provide a free demo of its platform. In order to avail of the demo, you must schedule it first. In order to do that, you need to fill out a form that MindTouch provides on its website. After that, you may select a date and time.
MindTouch is already a flexible solution, however With this app, you can further extend its functionality thanks to its robust built-in integrations with customer relationship management or CRM, customer service, and service platforms. These apps include Salesforce, Zendesk, SAP, Genesys, Five9, and ServiceNow.