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10+ MindTouch Alternatives and Competitors

MindTouch

4.5 User Rating
$10 M Revenue
79+ No of Employees
2004 Founded
SaaS Industry
Customer Experience Software Category
Aaron Fulkerson CEO
Overview

MindTouch is another customer experience software designed to provide knowledge management-based customer experience solutions for mid-sized businesses to large enterprises. This platform offers its users a solution that enhances the lifetime value of their customers across multi-channel paths. MindTouch not only provides high-end solutions for customer experience processes, for the platform also has the capacity to handle customer self-service solutions, knowledge management, and agent assistance. Established by Steve Bjorg and Aaron Fulkerson in 2004, MindTouch emerges to provide an innovative and scalable knowledge system for customer-driven organizations and businesses. Since MindTouch's release, the platform pioneered in delivering a high-end knowledge management solution, allowing organizations to create and publish content into a customizable self-service experience. With MindTouch's superb advantages that fit every business' needs, the platform becomes the primary customer experience software for more than 43 million users, which includes leading brands like Vodafone, Gainsight, Avalara, 8x8, and Bona. On top of that, MindTouch is also recognized as one of the highest-earning customer experience providers, with $10 million in revenue.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Customer Experience 4.7 Mikkel Svane $Free 2007 $816.4 M 5000+ San Francisco 1654+ Reviews 150000+
Genesys PureConnect 4.7 Tony Bates $75 1990 $2 B 5935+ California 1747+ Reviews 50000000+
Medallia 4.6 Leslie J. Stretch Custom 2001 $421.5 M 1000+ San Francisco 1847+ Reviews 49000000000+
Gainsight 4.6 Nick Mehta Custom 2009 $50 M 700+ San Francisco 1987+ Reviews 8000+
Zoho CRM Plus 4.5 Sridhar Vembu $33.42 2001 $500 M 9100+ Chennai 1587+ Reviews 13000000+
Podium 4.4 Eric Rea Custom 2014 $12 M 290+ Lehi 1748+ Reviews 7000+
Pendo.io 4.4 Todd Olson Custom 2013 $65.8 M 454+ North Carolina 1874+ Reviews 153000000+
Quadient Inspire 4.3 Geoffrey Godet Custom 1984 $316.1 M 1000+ Bagneux 1744+ Reviews 5500+
WalkMe 4.3 Dan Adika $2.40 2011 $126.3 M 850+ San Francisco 1578+ Reviews 2000+
Qualtrics 4.2 Ryan Smith $1500 2002 $289.9 M 3000+ Provo 1587+ Reviews 35000000+

Key Employees

Image Name Designation Email ID Twitter Linkedin
Jesse Rubin COO N/A N/A https://www.linkedin.com/in/jesserubin
Steve Bjorg N/A N/A N/A https://www.linkedin.com/in/bjorg
Dan Chester N/A N/A N/A https://www.linkedin.com/in/dchester

Reviews

“ Content management done right ”

4/5 (overall) - Ben M
Pros:
  • Responsive support team.
  • Very customizable
Cons:
  • No page URL/slug management tools.
  • Antiquated, built-in support form integrations

“ Positive customer experience overall, great product ”

4/5 (overall) - Mike D
Pros:
  • The product itself is outstanding. Also, we find support very responsive.
  • We’ve used several products historically and Mindtouch’s product is the most effective and soundly constructed tool we’ve used.
Cons:
  • We sometimes could use some assistance in scripting and style that is either only available with higher levels of support, or requires third-party involvement.
  • For a small organization with no budget for developers or design, a basic level of support here would be useful

“ A Feature-Rich Solution with Great Support ”

4.5/5 (overall) - Chris A
Pros:
  • It’s a knowledge manager’s dream, really! The features around versioning, multiple authors, content reuse, custom code in articles, and more.
  • Well implemented and allow you to manage content how you want to.
Cons:
  • There’s a bit of a learning curve for new content authors to figure out the editor and other site tools.
  • Different results based on some search engines.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Billing & Invoicing
  • List Management
  • Marketing Automation
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Performance Management
  • Process Management

Images & Videos

Q & A

What is MindTouch used for?

Mid-sized businesses to large corporations use the MindTouch platform to improve their customer experience. That is because this cloud-based solution offers comprehensive customer experience tools and features which aim to increase the value of their customer’s lifecycle. On top of that, it also enables you to gather relevant customer feedback regarding your products. MindTouch also provides other superb functionalities, such as knowledge management, self-service solutions, and agent assistance

How much does MindTouch cost?

If interested in using MindTouch to improve your customer experience platform, you should know that the app only offers a quote based pricing system. This pricing solution enables you to discuss with a sales representative the features that you need from its system. However, you need to get in touch with MindTouch’s sales team first. To do so, all you need to do is go to the MindTouch website where you can find information about how to contact its sales team

Does MindTouch have a free trial?

Unfortunately, MindTouch does not offer a free trial period for potential users. However, it does provide a free demo of its platform. In order to avail of the demo, you must schedule it first. In order to do that, you need to fill out a form that MindTouch provides on its website. After that, you may select a date and time

What are the apps that MindTouch integrates with?

MindTouch is already a flexible solution, however With this app, you can further extend its functionality thanks to its robust built-in integrations with customer relationship management or CRM, customer service, and service platforms. These apps include Salesforce, Zendesk, SAP, Genesys, Five9, and ServiceNow

Is MindTouch easy to use?

MindTouch features a highly extensive platform filled with various tools and features, which is why learning how to use it can take some time. In other words, MindTouch does not have an intuitive interface and new users will need to get over the system’s learning curve

Does MindTouch have a mobile app?

MindTouch does not have a full-fledged mobile application. Instead, since it is a cloud-based solution, users can still login to their accounts and check for any updates on their mobile web browsers. However, in this case, it would entirely depend on their internet connection.

Alternatives

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