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10+ Medallia Alternatives and Competitors

Medallia

4.6 User Rating
$421.5 M Revenue
1000+ No of Employees
2001 Founded
SaaS Industry
Customer Experience Software Category
Leslie J. Stretch CEO
Overview

Medallia is an award-winning and advanced customer experience software for businesses and organizations of all sizes. The platform helps in providing tools for users to enhance experiences, not only for their customers but also for their employees. With Medallia, you can gather customer feedback and signals through social media, email, website, mobile apps, and other conversational messaging platforms. Branded as a pioneering customer experience provider, Medallia started its journey in delivering high-end experience management in 2001. Medallia's primary goal is to capture experience across digital channels and applies advanced AI technology for personalized and predictive insights that drive impactful business results. With its high-powered customer experience solutions, over 1000+ leading brands today rely on Medallia's capabilities, including 7-Eleven, Bank of America, Airbnb, Comcast, IBM, and Johnson & Johnson. As of today, Mediallia continuously provides the best solutions for businesses, as the platform is recognized as one of the best customer experience providers.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Customer Experience 4.7 Mikkel Svane $Free 2007 $816.4 M 5000+ San Francisco 1654+ Reviews 150000+
Genesys PureConnect 4.7 Tony Bates $75 1990 $2 B 5935+ California 1747+ Reviews 50000000+
Gainsight 4.6 Nick Mehta Custom 2009 $50 M 700+ San Francisco 1987+ Reviews 8000+
Zoho CRM Plus 4.5 Sridhar Vembu $33.42 2001 $500 M 9100+ Chennai 1587+ Reviews 13000000+
MindTouch 4.5 Aaron Fulkerson Custom 2004 $10 M 79+ San Diego 1748+ Reviews 43000000+
Podium 4.4 Eric Rea Custom 2014 $12 M 290+ Lehi 1748+ Reviews 7000+
Pendo.io 4.4 Todd Olson Custom 2013 $65.8 M 454+ North Carolina 1874+ Reviews 153000000+
Quadient Inspire 4.3 Geoffrey Godet Custom 1984 $316.1 M 1000+ Bagneux 1744+ Reviews 5500+
WalkMe 4.3 Dan Adika $2.40 2011 $126.3 M 850+ San Francisco 1578+ Reviews 2000+
Qualtrics 4.2 Ryan Smith $1500 2002 $289.9 M 3000+ Provo 1587+ Reviews 35000000+

Key Employees

Image Name Designation Email ID Twitter Linkedin
Michael Cormier Vice President N/A N/A https://www.linkedin.com/in/michael-cormier-67721
Josh Lamour Sr. Director N/A N/A https://www.linkedin.com/in/joshlamour
Byron Bardy Vice President Corporate N/A N/A https://www.linkedin.com/in/byronbardy

Reviews

“ Premier Survey Analytics System ”

4/5 (overall) - Ryan B
Pros:
  • Medallia does a great job at providing great tools to analyze not just numbers from customer feedback but has great text analytics.
  • Any place of business that takes customer feedback serious needs to adopt this software. It’s great that we can respond directly to our customers.
Cons:
  • They have been constantly improving their system over the past 5 years of my use.
  • I always look forward to what new tools they come out with.

“ Great central location for reviewing reviews ”

4/5 (overall) - Patrick M.
Pros:
  • The mobile app has been extremely helpful when wanting to get real-time alerts for any new reviews.
  • If there is something negative it’s easy to contact the right colleague, discover the situation, and respond with a solution before word-of-mouth spreads without knowing the outcome.
Cons:
  • I would like the ability to filter which messages I get alerts about on my mobile phone.
  • While I always enjoy a positive review, getting an alert many times a day with 10/10 ratings can get bothersome.

“ The best way to measure and record your customer satisfaction ”

4.5/5 (overall) - Bojan G.
Pros:
  • Medallia is a great software for hotels, I’ve used it in 2 hotels and never had issue.
  • Customer feedback was easily collected from customers through customizable surveys and the data ranked.
Cons:
  • Cost is always a concern. There is a steep learning curve to consider your team fully utilizing all of the features that this product delivers.
  • You have to commit to it and make learning and using the system a priority.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Team Collaboration
  • Predictive Sales
  • Performance Management
  • Process Management

Images & Videos

Q & A

How can Medallia work for your company?

The Medallia platform offers a comprehensive platform for businesses to improve their customer experience. This app provides a platform for users to gather feedback from various channels, such as social media, text messages, video reviews, product review websites, and more. On top of that, Medallia also aims to help users through gathering and analyzing feedback from major review platforms, such as TripAdvisor, as well as social media platforms, including Facebook and Twitter.

How much does Medallia cost?

If you find yourself on the Medallia website, you will find that it does not display any plans or prices. That is because, Medallia only offers a quote based pricing system. This would mean that all interested customers must contact a sales representative from the platform. Then discuss the solutions that your company needs from the app. After that, their sales team will contact you with an accurate price quote

Does Medallia offer a free trial?

A free trial does provide key insights into an app’s functionality. However, one cannot find a free trial period with the Medallia platform. Instead, what you can choose, is the app’s free on-demand demo of its system. You can make a request for the demo on Medallia’s website at any time. Then a sales representative will get in touch with you for the demo link

Is there a Medallia mobile app available?

Yes! Medallia offers its users with a complete mobile solution. This provides another layer of convenience, since teams can access their Medallia accounts and receive vital alerts and updates anywhere and at any time. The mobile application is available for both iOS and Android devices.

Does Medallia integrate with other apps?

Medallia offers various integrations with third-party software to give users extra flexibility. These integrations enable you to gather customer reviews, manage customer relationships, collaborate with team members, optimize your organization, and much more. That said, the third-party software that Medallia integrates with are Slack, Facebook Reviews, ServiceNow, Salesforce, Adobe Analytics, JIRA, Twilio, Tableau, and more

What are the companies that use Medallia?

If we have not said it before, Medallia is a highly flexible solution where businesses can find many ways to improve their customer experience. That said, because of its robust platform, many big companies utilize it for their organization. These companies include Samsung, Mercedes-Benz, Sephora, and Airbnb

Alternatives

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