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10+ Genesys PureConnect Alternatives and Competitors

Genesys PureConnect

4.7 User Rating
$2 B Revenue
5935+ No of Employees
1990 Founded
SaaS Industry
Customer Experience Software Category
Tony Bates CEO
Overview

Genesys PureConnect is an advanced customer experience software for all types of businesses of different sizes. The platform aims to help businesses with managing their communications and also their operations. With Genesys PureConnect, you can use its key features, including automated dialers, workforce management, cross-channel interactions, and much more. Genesys PureConnect is primarily an all-in-one omnichannel contact center and communications solution, branded as a leader in customer experience provider for both cloud and on-premises markets. This software is designed as a flexible and all-in-one customer experience (CX) application that is adaptable for every customer experience process. With its proven effectiveness, thousands of customers rely on Genesys PureConnect, making the platform branded as one of the best customer experience solution providers in today's market. Genesys PureConnect also becomes one of the leading providers in customer experience solutions, together with other platforms like Pendo.io, Zendesk Customer Experience, Gainsight, MindTouch, Quadient Inspire, WalkMe, and Zoho CRM Plus.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Customer Experience 4.7 Mikkel Svane $Free 2007 $816.4 M 5000+ San Francisco 1654+ Reviews 150000+
Medallia 4.6 Leslie J. Stretch Custom 2001 $421.5 M 1000+ San Francisco 1847+ Reviews 49000000000+
Gainsight 4.6 Nick Mehta Custom 2009 $50 M 700+ San Francisco 1987+ Reviews 8000+
Zoho CRM Plus 4.5 Sridhar Vembu $33.42 2001 $500 M 9100+ Chennai 1587+ Reviews 13000000+
MindTouch 4.5 Aaron Fulkerson Custom 2004 $10 M 79+ San Diego 1748+ Reviews 43000000+
Podium 4.4 Eric Rea Custom 2014 $12 M 290+ Lehi 1748+ Reviews 7000+
Pendo.io 4.4 Todd Olson Custom 2013 $65.8 M 454+ North Carolina 1874+ Reviews 153000000+
Quadient Inspire 4.3 Geoffrey Godet Custom 1984 $316.1 M 1000+ Bagneux 1744+ Reviews 5500+
WalkMe 4.3 Dan Adika $2.40 2011 $126.3 M 850+ San Francisco 1578+ Reviews 2000+
Qualtrics 4.2 Ryan Smith $1500 2002 $289.9 M 3000+ Provo 1587+ Reviews 35000000+

Pricing

Genesys Cloud
  • $75 /month/user

Key Employees

Image Name Designation Email ID Twitter Linkedin
Jeff Wiles Cloud CX Expert N/A N/A https://www.linkedin.com/in/jeffwiles
Chris Archibald Marketing Leader N/A N/A https://www.linkedin.com/in/archibald
Joyce Kim Chief Marketing Officer N/A N/A https://www.linkedin.com/in/ejoycekim

Reviews

“ Full Control with PureConnect ”

3.5/5 (overall) - Christopher Kaldenberg
Pros:
  • The Genesys PureConnect platform is highly customizable and we have yet to truly run into any roadblocks with system configuration and feature sets.
  • We are only limited to our own creativity.
Cons:
  • Most importantly on “abandoned” interactions. PureConnect sums and averages all of your interaction data by half hour intervals and therefore dumps the individual line by line data.
  • We want to know if someone abandons a queue, what date/time they called, their number, wait duration(s) before disconnect, workgroup and etc.

“ A highly customizable platform that can integrate with many applications ”

4/5 (overall) - Blake Dunham
Pros:
  • The ability to add additional attributes/key values to these interactions has allowed us to gain knowledge we have used to create more personal experiences.
  • The flexibility of Genesys PureConnect, supported by SDKs and APIs is what makes this solution stand out for me.
Cons:
  • The customization capabilities lead to complexity. Troubleshooting can be tedious at times.
  • The support model could be improved, when compared to other contact center platforms

“ Fanboy for PureConnect ”

4/5 (overall) - Micheal McComber
Pros:
  • PureConnect is a true, flexible, all-in-one out-of-the-box solution for your contact center needs.
  • PureConnect seamlessly integrates with several CRM and WFM tools out of the box unlike other platforms on the market you need custom programing to hook in to these offerings.
Cons:
  • More robust out of the box reporting ( which i feel is coming with some of the webinars we have seen with the new analytics.
  • A way to rename users, wokgroups, schedules or other items on the fly. IE once you create something you have to remove it and start again as you can not rename an object in Interaction Administrator

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Assessment Management
  • Assignment Management
  • Billable Hours Tracking
  • Business Intelligence
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Predictive Sales
  • Performance Management
  • Process Management

Images & Videos

Q & A

What is Genesys PureConnect?

Genesys PureConnect is a special all-in-one solution that provides superb tools and features for users to increase their customer experience and customer engagement. Offering both cloud and on-premise deployment, this software also offers a robust API to help users integrate Genesys PureConnect with all their existing systems. On top of that, businesses can also utilize this solution for marketing purposes as well.

How much does Genesys PureConnect cost?

Genesys PureConnect offers three subscription based pricing options for all interested customers, which is all businesses – from startups to large enterprises. WIth that said, these subscriptions are the Genesys Cloud 1 plan ($75/user/month or $0.68/hour), the Genesys Cloud 2 plan ($110/user/month or $0.99/hour), and the Genesys 3 plan ($140/user/month or $1.26/hour). All prices have a yearly billing period only.

Do the Genesys PureConnect pricing plans cover implementation cost?

Genesys PureConnect understands that many businesses have a specific implementation process in mind; one that can enable them to start right away. That is why this app made the decision to offer separate packages for their implementation. These implementation packages offer various options, so that you can find the best solution

Is there a difference between Genesys PureConnect and Genesys PureEngage?

Yes, there is a difference between Genesys PureConnect and Genesys PureEngage. That is both solutions have different functionalities. Genesys PureConnect offers a platform for users to connect with their customers, gather reliable feedback, and improve customer experience. Genesys PureEngage, on the other hand, aims to help users engage with their customers through various channels to help them retain customers as well as monitor their customer base.

Does Genesys PureConnect charge you extra for customer support?

One of the best things about Genesys PureConnect is that it does not charge you for customer support. That is because it is already covered on the price plans. Aside from that, Genesys PureConnect’s customer support is available 24/7

Does Genesys PureConnect have a mobile app?

Unfortunately, Genesys PureConnect does not have a mobile application. Although there is a Genesys app found in both the Apple App Store and the Google Play Store, it is exclusively for collaboration purposes. However, since Genesys PureConnect is a cloud-based software, users can still access their software through their mobile web browsers. This would require a reliable internet connection

Alternatives

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