10+ Gainsight Alternatives and Competitors
Gainsight
Gainsight, a San Francisco based software, is one of the more established customer experience solutions available in the market. It offers advanced tools and features that can help you improve your customer success. So, aside from customer experience, Gainsight also offers product experience, revenue optimization, and more tools. Since starting its company in 2009, Gainsight is now a leading platform in its respective industry. This is thanks to its superb leader and CEO, Nick Mehta; together with Gainsight’s 700 employees. Among those are the company’s key personnel, namely Ajay Agarwal (Board Member), Byron Deeter (Board Member), and Carol Mahoney (Chief People Officer).
As of today, Gainsight now has more than 8,000 actively paying customers from all over the world. That is why, the company manages to generate an estimated annual revenue of $50 million, which also makes them one the biggest earners among customer experience solutions. However, it does have more than a handful of steep competition. Today, Gainsight competes against Zendesk Customer Experience, Genesys PureConnect, Medallia, Zoho CRM Plus, MindTouch, Pendo.io, Quadient Inspire, WalkMe, and Qualtrics. If you want to know more about these software, including additional details, such as their customer base, key employees, and more, all you need to do is scroll down.
Alternatives
| Logo | Name Sort | Rating Sort | CEO | Pricing Sort | Founded Sort | Revenue Sort | Employees Sort | Location Sort | Reviews Sort | Customers Sort |
|---|---|---|---|---|---|---|---|---|---|---|
 | Zendesk Customer Experience | Mikkel Svane | N/A | 2007 | $816.4 M | 5,000+ | San Francisco | 1654+ Reviews | 150K + | |
 | Genesys PureConnect | Tony Bates | $75 | 1990 | $2 B | 5,935+ | California | 1747+ Reviews | 50M + | |
 | Medallia | Leslie J. Stretch | N/A | 2001 | $421.5 M | 1,000+ | San Francisco | 1847+ Reviews | 49B + | |
| Gainsight | Nick Mehta | N/A | 2009 | $50 M | 700+ | San Francisco | 1987+ Reviews | 8K + | |
 | Zoho CRM Plus | Sridhar Vembu | $33.42 | 2001 | $500 M | 9,100+ | Chennai | 1587+ Reviews | 13M + | |
 | MindTouch | Aaron Fulkerson | N/A | 2004 | $10 M | 79+ | San Diego | 1748+ Reviews | 43M + | |
 | Podium | Eric Rea | N/A | 2014 | $12 M | 290+ | Lehi | 1748+ Reviews | 7K + | |
 | Pendo.io | Todd Olson | N/A | 2013 | $65.8 M | 454+ | North Carolina | 1874+ Reviews | 153M + | |
 | Quadient Inspire | Geoffrey Godet | N/A | 1984 | $316.1 M | 1,000+ | Bagneux | 1744+ Reviews | 5.5K + | |
 | WalkMe | Dan Adika | $2.40 | 2011 | $126.3 M | 850+ | San Francisco | 1578+ Reviews | 2K + |
Contact Info
| Website | Phone | gainsight.com/customer-experience | 44 20 3900 2991 | twitter.com/gainsighthq | facebook.com/gainsight | linkedin.com/company/gainsight |
|---|
Key Employees
| Image | Name | Designation | |
|---|---|---|---|
 | Ajay Agarwal | Partner | https://www.linkedin.com/in/ajay1agarwal |
 | Byron Deeter | Partner | https://www.linkedin.com/in/byrondeeter |
 | Carol Mahoney | https://www.linkedin.com/in/carolvalentimahoney |
Reviews
“ Gainsight is the Cadillac of CSM platforms, but still has work to do on its UI ”
- Allows leadership / management to roll up the health of their accounts / portfolios and sort by various health factors.
- Offers a single place for CSMs to enter all notes and success plans so that everyone across the organization can access that information – key for knowledge capture and transfer.
- There’s a lack of sufficient hierarchy in success plans for what we need to do in the high touch enterprise space.
- The user experience for Success Criteria is poor.
“ Team Gainsight!! ”
- Seamless integration – I have never had any issues with information showing up after input.
- Transparency – Clearly shows your progress and where you are at as an individual and team.
- Sometimes I am not able to fit all of the items into the window I have open but this is just due to having to shrink the page to fit multiple pages.
- You need to refresh before grabbing CTAs so that you do not take one that has already been claimed.
“ Good Customer success organization? This is needed for you! ”
- Gainsight is a thought leader in customer success and, therefore, has built the functionality of the tool to reflect best practices.
- Allows leadership/management to roll up the health of their accounts/portfolios and sort by various health factors.
- More configuration for alerts when CTA’s get triggered would be helpful. It could be more in-depth for specific CTA Types/Reason codes etc.
- The email automation has to be connected to particular playbooks, which limits how much we can use it.
Features
- Access Control
- Analytics
- Accounting Intergration
- Application Integration
- Assessment Management
- Assignment Management
- List Management
- Marketing Automation
- Sales Enablement
- Sales Force Automation
- Security
- Team Collaboration
- Predictive Sales
- Performance Management
- Process Management
Images & Videos
Q & A
Gainsight, developed for businesses of all sizes, enables users to drive their customer success by improving their customer experience. This cloud-based software aims to help you create a better user experience through revenue optimization, product experience, and much more. On top of that, Gainsight also provides essential customer data to help you create a custom experience that is relevant to your customer.
If interested in using Gainsight, you should know that it offers four products. These are the Customer Success, Product Experience, Customer Experience, and Revenue Optimization. All, except the Product Experience solution, has a quote based pricing system, which requires you to contact a sales representative from Gainsight. The platform’s Product Experience product, on the other hand, offers three subscription options. These are the Basic plan, Professional plan, and Premier plan. You need to make a request, though, for you to see the prices of each plan.
Unfortunately, Gainsight does not offer a free trial period for interested customers. Instead, this customer success platform offers a free demo version of its system. All you need to do is request for the demo version on the app’s website and then their team will provide you with it.
Although Gainsight is not a full-fledged customer relationship management or CRM platform, it does integrate with other CRM solutions for an even more flexible solution. This app enables you to store valuable customer data. And aside from that, Gainsight aims to provide you with key insights into the customer’s health. Plus, with this software, you can always attend to your customer needs, so that you can provide the best customer experience.
