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10+ Gainsight Alternatives and Competitors

Gainsight

4.6 User Rating
$50 M Revenue
700+ No of Employees
2009 Founded
SaaS Industry
Customer Experience Software Category
Nick Mehta CEO
Overview

Gainsight, a San Francisco based software, is one of the more established customer experience solutions available in the market. It offers advanced tools and features that can help you improve your customer success. So, aside from customer experience, Gainsight also offers product experience, revenue optimization, and more tools. Since starting its company in 2009, Gainsight is now a leading platform in its respective industry. This is thanks to its superb leader and CEO, Nick Mehta; together with Gainsight's 700 employees. Among those are the company's key personnel, namely Ajay Agarwal (Board Member), Byron Deeter (Board Member), and Carol Mahoney (Chief People Officer).

As of today, Gainsight now has more than 8,000 actively paying customers from all over the world. That is why, the company manages to generate an estimated annual revenue of $50 million, which also makes them one the biggest earners among customer experience solutions. However, it does have more than a handful of steep competition. Today, Gainsight competes against Zendesk Customer Experience, Genesys PureConnect, Medallia, Zoho CRM Plus, MindTouch, Pendo.io, Quadient Inspire, WalkMe, and Qualtrics. If you want to know more about these software, including additional details, such as their customer base, key employees, and more, all you need to do is scroll down.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Customer Experience 4.7 Mikkel Svane $Free 2007 $816.4 M 5000+ San Francisco 1654+ Reviews 150000+
Genesys PureConnect 4.7 Tony Bates $75 1990 $2 B 5935+ California 1747+ Reviews 50000000+
Medallia 4.6 Leslie J. Stretch Custom 2001 $421.5 M 1000+ San Francisco 1847+ Reviews 49000000000+
Zoho CRM Plus 4.5 Sridhar Vembu $33.42 2001 $500 M 9100+ Chennai 1587+ Reviews 13000000+
MindTouch 4.5 Aaron Fulkerson Custom 2004 $10 M 79+ San Diego 1748+ Reviews 43000000+
Podium 4.4 Eric Rea Custom 2014 $12 M 290+ Lehi 1748+ Reviews 7000+
Pendo.io 4.4 Todd Olson Custom 2013 $65.8 M 454+ North Carolina 1874+ Reviews 153000000+
Quadient Inspire 4.3 Geoffrey Godet Custom 1984 $316.1 M 1000+ Bagneux 1744+ Reviews 5500+
WalkMe 4.3 Dan Adika $2.40 2011 $126.3 M 850+ San Francisco 1578+ Reviews 2000+
Qualtrics 4.2 Ryan Smith $1500 2002 $289.9 M 3000+ Provo 1587+ Reviews 35000000+

Key Employees

Image Name Designation Email ID Twitter Linkedin
Ajay Agarwal Partner N/A N/A https://www.linkedin.com/in/ajay1agarwal
Byron Deeter Partner N/A N/A https://www.linkedin.com/in/byrondeeter
Carol Mahoney N/A N/A N/A https://www.linkedin.com/in/carolvalentimahoney

Reviews

“ Gainsight is the Cadillac of CSM platforms, but still has work to do on its UI ”

4.5/5 (overall) - Meredith Giersch
Pros:
  • Allows leadership / management to roll up the health of their accounts / portfolios and sort by various health factors.
  • Offers a single place for CSMs to enter all notes and success plans so that everyone across the organization can access that information – key for knowledge capture and transfer
Cons:
  • There’s a lack of sufficient hierarchy in success plans for what we need to do in the high touch enterprise space.
  • The user experience for Success Criteria is poor.

“ Team Gainsight!! ”

4.5/5 (overall) - Sarah Yeargin
Pros:
  • Seamless integration – I have never had any issues with information showing up after input.
  • Transparency – Clearly shows your progress and where you are at as an individual and team.
Cons:
  • Sometimes I am not able to fit all of the items into the window I have open but this is just due to having to shrink the page to fit multiple pages.
  • You need to refresh before grabbing CTAs so that you do not take one that has already been claimed.

“ Good Customer success organization? This is needed for you! ”

4/5 (overall) - Markus Melton
Pros:
  • Gainsight is a thought leader in customer success and, therefore, has built the functionality of the tool to reflect best practices.
  • Allows leadership/management to roll up the health of their accounts/portfolios and sort by various health factors
Cons:
  • More configuration for alerts when CTA’s get triggered would be helpful. It could be more in-depth for specific CTA Types/Reason codes etc.
  • The email automation has to be connected to particular playbooks, which limits how much we can use it.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Team Collaboration
  • Predictive Sales
  • Performance Management
  • Process Management

Images & Videos

Q & A

What is Gainsight used for?

Gainsight, developed for businesses of all sizes, enables users to drive their customer success by improving their customer experience. This cloud-based software aims to help you create a better user experience through revenue optimization, product experience, and much more. On top of that, Gainsight also provides essential customer data to help you create a custom experience that is relevant to your customer

How much does Gainsight cost?

If interested in using Gainsight, you should know that it offers four products. These are the Customer Success, Product Experience, Customer Experience, and Revenue Optimization. All, except the Product Experience solution, has a quote based pricing system, which requires you to contact a sales representative from Gainsight. The platform’s Product Experience product, on the other hand, offers three subscription options. These are the Basic plan, Professional plan, and Premier plan. You need to make a request, though, for you to see the prices of each plan

Does Gainsight offer a free trial?

Unfortunately, Gainsight does not offer a free trial period for interested customers. Instead, this customer success platform offers a free demo version of its system. All you need to do is request for the demo version on the app’s website and then their team will provide you with it

Is Gainsight a CRM software?

Although Gainsight is not a full-fledged customer relationship management or CRM platform, it does integrate with other CRM solutions for an even more flexible solution. This app enables you to store valuable customer data. And aside from that, Gainsight aims to provide you with key insights into the customer’s health. Plus, with this software, you can always attend to your customer needs, so that you can provide the best customer experience.

Does Salesforce own Gainsight?

Yes! In 2014, the Salesforce and Gainsight platforms announced that the popular sales and CRM platform, Salesforce, acquired Gainsight. Since then, Gainsight is now part of Salesforce’s Analytics Cloud Ecosystem to lead in predictive revenue growth through customer success.

What is Gainsight PX?

Gainsight PX is one of the four products that the platform offers, which we enumerated above. The PX stands for Product Experience. This solution enables teams to make more data-driven product decisions, such as leveraging relevant customer feedback and rich product analysis

Alternatives

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