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10+ Best Customer Experience Softwares 2021

Customer experience software is a cloud-based solution designed to measure and improve the experience customers have with a company. It collects information from every customer interaction and lets the company analyze and improve its performance.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Gainsight 4.6 Nick Mehta Custom 2009 $50 M 700+ San Francisco 1987+ Reviews 8000+
Qualtrics 4.2 Ryan Smith $1500 2002 $289.9 M 3000+ Provo 1587+ Reviews 35000000+
WalkMe 4.3 Dan Adika $2.40 2011 $126.3 M 850+ San Francisco 1578+ Reviews 2000+
Quadient Inspire 4.3 Geoffrey Godet Custom 1984 $316.1 M 1000+ Bagneux 1744+ Reviews 5500+
Pendo.io 4.4 Todd Olson Custom 2013 $65.8 M 454+ North Carolina 1874+ Reviews 153000000+
Podium 4.4 Eric Rea Custom 2014 $12 M 290+ Lehi 1748+ Reviews 7000+
MindTouch 4.5 Aaron Fulkerson Custom 2004 $10 M 79+ San Diego 1748+ Reviews 43000000+
Zoho CRM Plus 4.5 Sridhar Vembu $33.42 2001 $500 M 9100+ Chennai 1587+ Reviews 13000000+
Medallia 4.6 Leslie J. Stretch Custom 2001 $421.5 M 1000+ San Francisco 1847+ Reviews 49000000000+
Genesys PureConnect 4.7 Tony Bates $75 1990 $2 B 5935+ California 1747+ Reviews 50000000+

Gainsight

4.6 User Rating
Custom Price
Engagement analytics, Sponsor tracking, Dashboards Features
Overview
Gainsight, a San Francisco based software, is one of the more established customer experience solutions available in the market. It offers advanced tools and features that can help you improve your customer success. So, aside from customer experience, Gainsight also offers product experience, revenue optimization, and more tools. Since starting its company in 2009, Gainsight is now a leading platform in its respective industry. This is thanks to its superb leader and CEO, Nick Mehta; together with Gainsight's 700 employees. Among those are the company's key personnel, namely Ajay Agarwal (Board Member), Byron Deeter (Board Member), and Carol Mahoney (Chief People Officer). As of today, Gainsight now has more than 8,000 actively paying customers from all over the world. That is why, the company manages to generate an estimated annual revenue of $50 million, which also makes them one the biggest earners among customer experience solutions. However, it does have more than a handful of steep competition. Today, Gainsight competes against Zendesk Customer Experience, Genesys PureConnect, Medallia, Zoho CRM Plus, MindTouch, Pendo.io, Quadient Inspire, WalkMe, and Qualtrics. If you want to know more about these software, including additional details, such as their customer base, key employees, and more, all you need to do is scroll down.

Qualtrics

4.2 User Rating
$1500 Price
A/B testing, Product management, Workflow management Features
Overview
Qualtrics is a customer experience software platform, and it is designed for any business—from startup to large enterprise. The app not only provides tools for improving customer experience, but it also offers valuable employee insights. Qualtrics uses surveys as the medium to receive feedback and reviews from customers to help you make better decisions. Qualitrics' key features include employee engagement, market research, and many more. Recognized as one of the leading customer experience management providers, Qualtrics started its goal of providing the best solutions for businesses in 2002. Qualtrics has the capacity to optimize every customer journey through its innovative and end-to-end solutions, making the app highly recognized across B2B, retail, media, financial services, and hospitality industries. Today, with over 35 million active users that trust Qualitrics, the platform is currently part of the best customer experience platform charts. Also, Qualitrics becomes the primary competitor for other customer experience providers like WalkMe, Zoho CRM Plus, Genesys PureConnect, and Zendesk Customer Experience.

WalkMe

4.3 User Rating
$2.40 Price
Analytics, Lead management, Customizable reporting Features
Overview
WalkMe is a software-as-a-service (SaaS), cloud-based customer experience software platform designed to provide next-generation customer experience. WalkMe not only provides high-quality customer experience solutions, for it also provides features to increase sales and conversion rates, boost UX, reduce support costs, and improve employee productivity. On top of that, WalkMe provides various integrations with other third-party platforms, including Salesforce, Slack, Webhooks, Google Analytics, Okta, and GSuite. Programmed to provide digital adoption for businesses, WalkMe ensures that its users can keep up a steady pace with innovation's speed. WalkMe encompasses the best technologies that would make every business stay up to their game, which includes customer experience solutions. Today, with thousands of organizations, businesses, and brands that rely on WalkMe, the platform is branded as one of today's best customer experience platforms, competing against other platforms like Zoho CRM Plus, Genesys PureConnect, Pendo.io, and Zendesk Customer Experience. Also, WalkMe becomes one of the highest-earning customer experience providers, with $126 million in revenue.

Quadient Inspire

4.3 User Rating
Custom Price
Web Analytics, Asset Management, Reports & Dashboards Features
Overview
Quadient Inspire is an award-winning Customer Communications Management (CCM) platform that provides customer experience solutions for large enterprises. Quadient Inspire enables users to track customer journeys, create and deliver personalized content, and manage customer complaints across all digital and traditional channels. What also makes this platform so powerful is it provides flexible deployment options, as Quadient offers deployments for cloud, hybrid, and on-premise. Programmed to support businesses' customer interaction, Quadient Inspire was designed to bring out the best customer journey that drives impactful engagement. Since its release, Quadient Inspire becomes the reliable customer experience platform for thousands of businesses around the globe, all thanks to the application's high-end features for customer experience management and business process automation. With Quadient Inspire's vision of providing the world’s most meaningful customer experiences, the platform branded as one of the best customer experience solutions today, making the app trusted across retail, financial services, insurance, telecommunications, government, healthcare, and utility industries.

Pendo.io

4.4 User Rating
Custom Price
Analytics Security, Encryption, Client management Features
Overview
Pendo.io is a product-analytics app that provides customer experience solutions for digital product teams. Pendo.io primarily provides its users with a high-end solution for customer feedback, walkthroughs, and targeted messaging to improve onboarding for businesses. On top of that, Pendo provides seamless integrations with other platforms, such as BigQuery, Churnzero, Confluence, Drift, Domo, HubSpot, Intercom, and Microsoft Dynamics 365. Established in 2013, Pendo.io was released on the market with a mission to improve the world’s experiences in one platform. Pendo.io encompasses the most basic and advanced technology for product usage, allowing users to understand product usage, collect feedback, measure sentiment, onboard users, and announce new features without dealing with much complexity. Along with its powerful capabilities and comprehensive approach to customer experience management, the platform is branded as one of the best customer experience software. Also, Pendo.io becomes one of the top competitors for other platforms like Zoho CRM Plus, Genesys PureConnect, WalkMe, and Zendesk Customer Experience.

Podium

4.4 User Rating
Custom Price
SEO Management, Engagement Analytics, Integration Features
Overview
Podium is a messaging platform that also provides customer experience solutions for businesses. This application primarily uses SMS as its main channel to manage experiences and build relationships. Podium makes online review management more accessible, for the platform manages customer interactions and feedback into a single dashboard. With Podium's high-powered features, the platform is perfect for various industries, including retail, home services, financial services, dental, insurance, and entertainment operations. Founded in 2014 by Eric Rea, Podium started as a multi-product platform for customer interaction management process. Podium aims to delight its user's customers at every touchpoint with text-based tools, making the app recognized as one of the easy-to-use customer experience platforms today. With its ease-of-use and effective solutions for customer experience, Podium also bags recognition as one of the best customer experience software, in competition with other platforms like Zendesk Customer Experience, Pendo.io, Genesys PureConnect, Medallia, WalkMe, Qualtrics, and Zoho CRM Plus.

MindTouch

4.5 User Rating
Custom Price
Agent-Assistance, Customer Self-Service, Integrations Features
Overview
MindTouch is another customer experience software designed to provide knowledge management-based customer experience solutions for mid-sized businesses to large enterprises. This platform offers its users a solution that enhances the lifetime value of their customers across multi-channel paths. MindTouch not only provides high-end solutions for customer experience processes, for the platform also has the capacity to handle customer self-service solutions, knowledge management, and agent assistance. Established by Steve Bjorg and Aaron Fulkerson in 2004, MindTouch emerges to provide an innovative and scalable knowledge system for customer-driven organizations and businesses. Since MindTouch's release, the platform pioneered in delivering a high-end knowledge management solution, allowing organizations to create and publish content into a customizable self-service experience. With MindTouch's superb advantages that fit every business' needs, the platform becomes the primary customer experience software for more than 43 million users, which includes leading brands like Vodafone, Gainsight, Avalara, 8x8, and Bona. On top of that, MindTouch is also recognized as one of the highest-earning customer experience providers, with $10 million in revenue.

Zoho CRM Plus

4.5 User Rating
$33.42 Price
Email Hosting, CMS Support, CustomerSupport Security Tools Features
Overview
Zoho CRM Plus is an advanced cloud-based customer experience software from the Zoho Corporation. The platform aims to provide businesses with stellar tools and features to improve customer experience through every customer journey. With Zoho CRM Plus, users can better engage customers, manage interactions in one platform and convert them into sales in as fast as one-two-three. Flashing back to its roots, Zoho CRM Plus is primarily programmed as part of Zoho's web-based online office suite for customer relationship management product. Zoho CRM Plus was released in 2014, making the app recognized as Zoho's first integrated suite for all customer-facing teams. Since its release, Zoho CRM Plus instantly captures multiple customers across various industries, making the app branded as one of the best customer experience software for customer-driven operations. Today, with over 13 million users that trust Zoho CRM Plus, the platform becomes the leading competitor for other customer experience providers like Zendesk Customer Experience, Genesys PureConnet, Gainsight, MindTouch, and Quadient Inspire.

Medallia

4.6 User Rating
Custom Price
Interactive Analytics, Dashboarding, Push Reporting Features
Overview
Medallia is an award-winning and advanced customer experience software for businesses and organizations of all sizes. The platform helps in providing tools for users to enhance experiences, not only for their customers but also for their employees. With Medallia, you can gather customer feedback and signals through social media, email, website, mobile apps, and other conversational messaging platforms. Branded as a pioneering customer experience provider, Medallia started its journey in delivering high-end experience management in 2001. Medallia's primary goal is to capture experience across digital channels and applies advanced AI technology for personalized and predictive insights that drive impactful business results. With its high-powered customer experience solutions, over 1000+ leading brands today rely on Medallia's capabilities, including 7-Eleven, Bank of America, Airbnb, Comcast, IBM, and Johnson & Johnson. As of today, Mediallia continuously provides the best solutions for businesses, as the platform is recognized as one of the best customer experience providers.

Genesys PureConnect

4.7 User Rating
$75 Price
Accessibility, Quality management, Speech analytics Features
Overview
Genesys PureConnect is an advanced customer experience software for all types of businesses of different sizes. The platform aims to help businesses with managing their communications and also their operations. With Genesys PureConnect, you can use its key features, including automated dialers, workforce management, cross-channel interactions, and much more. Genesys PureConnect is primarily an all-in-one omnichannel contact center and communications solution, branded as a leader in customer experience provider for both cloud and on-premises markets. This software is designed as a flexible and all-in-one customer experience (CX) application that is adaptable for every customer experience process. With its proven effectiveness, thousands of customers rely on Genesys PureConnect, making the platform branded as one of the best customer experience solution providers in today's market. Genesys PureConnect also becomes one of the leading providers in customer experience solutions, together with other platforms like Pendo.io, Zendesk Customer Experience, Gainsight, MindTouch, Quadient Inspire, WalkMe, and Zoho CRM Plus.