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10+ Zoho Desk Customer Engagement Alternatives and Competitors

Zoho Desk Customer Engagement

4.5 User Rating
$600 M Revenue
9100+ No of Employees
1996 Founded
SaaS Industry
Customer Engagement Software Category
Sridhar Vembu CEO

Another fantastic software that provides robust customer engagement is Zoho Desk Customer Engagement. This app provides robust solutions for all businesses, disregarding their size. As part of the Zoho suite of applications, Zoho Desk Customer Engagement enables its users to integrate with the Zoho Corporation's apps seamlessly. Thus, the platform is one of the most used customer engagement tools in the market, having more than 30 million active users. On top of that, the integration functionality also enables them to earn an estimated average of $600 million in revenue annually.

These numbers would not be high if not for Zoho Desk Customer Engagement CEO Sridhar Vembu, along with the app’s more than 9,100 employees. If you want to know more about this app, such as its price plans, key employees, location, and more, scroll down now. However, if uninterested in the app, we also have a list of all its competitors. It includes robust apps, such as LiveAgent, LiveChat, ChurnZero, Freshdesk Customer Engagement, Intercom, and so much more.



Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Astute 4.5 Joe Sanda Custom 1995 $100 M 181+ Ohio 1777+ Reviews 85373+
ChurnZero 4.6 You Mon Tsang Custom 2015 $7.5 M 200+ Washington 1877+ Reviews 6930+
EngageBay 4.4 Sreedhar Ambati Custom 2006 $1 M 20+ California 1878+ Reviews 64500+
Pega 4.3 Alan Trefler Custom 1983 $891.6 M 5000+ Massachusetts 1989+ Reviews 1200+
WebEngage 4.4 Avlesh Singh Custom 2010 $100 M 120+ Mumbai 1888+ Reviews 12468+
Livechat Customer Engagement 4.6 Mariusz Cieply $19 2002 $89.4 M 200+ Poland 1887+ Reviews 30000+
Intercom 4.5 Karen Peacock $87 2011 $50 M 934+ San Francisco 1874+ Reviews 100000+
Liveagent 4.7 Viktor Zeman Custom 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
Freshdesk Customer Engagement 4.5 Girish Mathrubootham Custom 2010 $200 M 5000+ California 1989+ Reviews 40000+
Zendesk Customer Engagement 4.4 Mikkel Svane $5 2007 $816.4 M 3570+ San Francisco 1878+ Reviews 150000+


  • $0
  • $14.09/mo/Monthly
  • $9.39/mo/Yearly
  • $23.49/mo/Monthly
  • $15.66/mo/Yearly
  • $35.23/mo/Monthly
  • $27.40/mo/Yearly


“ A very useful and free email and calendar solution for those with a custom domain ”

3.5/5 (overall) - Alastair C
  • Its integration with a custom domain was easy, seamless and free which is the real highlight in my experience.
  • It is fast, responsive and comes with a plethora of features and functions that improve the experience.
  • It is not bad by any means and it’s fairly clean and intuitive to use.
  •  However, it can seem a bit alien and unfamiliar. Coming from other email clients like Outlook

“ Excellent Value ”

4.75/5 (overall) - Claire S
  • Ease of use and affordable cost as well as the features.
  • It also has good security. I like that I can sync with Outlook, which took care of the desktop issue for me
  • When Zoho Mail rolled out their desktop version.
  • I was excited, then disappointed when I realized I had to be online to access it.

“ Great if you know how to set it up ”

4/5 (overall) - Nathan L
  • Zoho Free Mail is a great free software that has fantastic capabilities.
  • The ability to add up to five users for free and different groups such as support, info, no-reply, etc. are powerful for freemium software
  • It’s hard to set up if you don’t know what you’re doing.
  • It requires adding and editing entries to you DNS host server for your domain hosting.


  • Access Control
  • Analytics
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Campaign Analysis
  • List Management
  • Mobile apps
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Team Collaboration
  • Predictive Sales
  • Performance Management
  • Process Management

Images & Videos

Q & A

How much is the Zoho Desk Customer Engagement software?

The Zoho Desk Customer Engagement platform offers all interested customers with three (3) paid subscription based plans. These are: the Standard plan ($18/agent/month), the Professional plan ($30/agent/month), and the Enterprise plan ($45/agent/month). Each plan is billed monthly. However, Zoho Desk Customer Engagement does offer a discount if you decide to be billed on a yearly basis.

Is there a free trial period that Zoho Desk Customer Engagement provides?

Yes, there is. Zoho Desk Customer Engagement provides all new users with a free 15-day trial period. This trial period enables all highly interested and potential users to discover the software’s tools and features. Plus, it can also help them determine if Zoho Desk Customer Engagement can provide the right tools that they need for their company to grow

What sort of payment methods does Zoho Desk Customer Engagement provide?

If you are willing to subscribe to Zoho Desk Customer Enagement’s services, the app accepts payments via credit card (Visa, Mastercard, and American Express). Plus, they can receive payments through a PayPal account. They also receive check and bank transfers, but only for yearly subscriptions.

Does Zoho Desk Customer Engagement provide discounts?

Yes, it does. The Zoho Desk Customer Engagement platform provides users with discounts upfront if they decide to be billed on a yearly basis. Aside from that, the app also provides discounted prices for non-profit organizations and educational institutions.

Is Zoho Desk Customer Engagement a free software?

It is not a free software entirely, since Zoho Desk Customer Engagement offers paid plans. However, it does offer startups and individuals with a free forever plan that they can take advantage of

Can you change plans with Zoho Desk Customer Engagement?

Yes, you can. In fact, Zoho Desk Customer Engagement highly encourages you to change your plan so that you can find the best fit for your business.