10+ Zendesk Customer Engagement Alternatives and Competitors
When it comes to the customer engagement platform, it’s impossible not to recognize the Zendesk software. Zendesk is an award-winning customer service software, designed to provide high-end customer service solutions across businesses. Founded by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl in 2007, Zendesk was primarily designed to support sales and customer engagement. The platform has been utilized by more than 200,000+ customers worldwide, thanks to its top-notch features, including flexible ticket management, mobile support, robust reporting, screencasting, multi-brand support, and out-of-the-box integrations for more than 100 third-party apps. With thousands of users that trust Zendesk, the software also becomes the main platform for renowned brands, such as 99designs, 20th Century Fox, Archway, Animoto, Atlassian, BigFish Games, and Central Desktop. Running with its 13 years in the business, Zendesk is now recognized as one of the best customer engagement platforms for business, competing against other software like Livechat, Intercom, LiveAgent, Zoho Desk, ChurnZero, Freshdesk, EngageBay, Pega, and WebEngage.
|Logo||Name Sort||Rating Sort||CEO||Pricing Sort||Founded Sort||Revenue Sort||Employees Sort||Location Sort||Reviews Sort||Customers Sort|
|Liveagent||Viktor Zeman||N/A||2004|| $3.6 M|| 50+|| Bratislava|| 1788+ Reviews|| 2.8K +|
|Livechat Customer Engagement||Mariusz Cieply||$19||2002|| $89.4 M|| 200+||Poland|| 1887+ Reviews|| 30K +|
|ChurnZero||You Mon Tsang||N/A||2015|| $7.5 M|| 200+||Washington|| 1877+ Reviews|| 6.9K +|
|Freshdesk Customer Engagement||Girish Mathrubootham||N/A||2010|| $200 M|| 5,000+||California|| 1989+ Reviews|| 40K +|
|Intercom||Karen Peacock||$87||2011|| $50 M|| 934+||San Francisco|| 1874+ Reviews|| 100K +|
|Astute||Joe Sanda||N/A||1995|| $100 M|| 181+||Ohio|| 1777+ Reviews|| 85.4K +|
|Zoho Desk Customer Engagement||Sridhar Vembu||N/A||1996|| $600 M|| 9,100+||Chennai|| 1777+ Reviews|| 30M +|
|EngageBay||Sreedhar Ambati||N/A||2006|| $1 M|| 20+||California|| 1878+ Reviews|| 64.5K +|
|WebEngage||Avlesh Singh||N/A||2010|| $100 M|| 120+||Mumbai|| 1888+ Reviews|| 12.5K +|
|Zendesk Customer Engagement||Mikkel Svane||$5||2007|| $816.4 M|| 3,570+||San Francisco|| 1878+ Reviews|| 150K +|
- Access Control
- Application Integration
- Assessment Management
- Assignment Management
- Campaign Analysis
- Marketing Automation
- Email Integration
- Document Storage
- List Management
- Predictive Sales
- Sales Force Automation
- Performance Management
- Process Management
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Q & A
Currently, the Zendesk platform has more than 5,000 customers around the world. A few examples of companies that use Zendesk are: the Denver Broncos, SAP, Lonely Planet, and Twitter.
The Zendesk software offers five (5) subscription plans to all of its potential users. These plans are: the Essential Plan ($9/user/month), the Team Plan ($25/user/month), the Professional Plan ($125/user/month), the Enterprise Plan ($125/user/month) and the Elite Plan ($199/user/month). All plans except for the Elite plan have discounts if billed on an annual basis.
If interested to subscribe to a Zendesk subscription, the platform accepts various payment methods, such as credit cards (Visa, Mastercard, and American Express), PayPal, bank transfers, and checks.
Yes, it does. Zendesk offers a 14-day trial period for all of its customers, and they can easily register in as fast as two minutes. Zendesk’s free trial includes Sales, CRM, Projects, Billing, and more features offered in the Team Edition.