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10+ Zendesk Customer Engagement Alternatives and Competitors

Zendesk Customer Engagement

4.4 User Rating
$816.4 M Revenue
3570+ No of Employees
2007 Founded
SaaS Industry
Customer Engagement Software Category
Mikkel Svane CEO
Overview

When it comes to the customer engagement platform, it's impossible not to recognize the Zendesk software. Zendesk is an award-winning customer service software, designed to provide high-end customer service solutions across businesses. Founded by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl in 2007, Zendesk was primarily designed to support sales and customer engagement. The platform has been utilized by more than 200,000+ customers worldwide, thanks to its top-notch features, including flexible ticket management, mobile support, robust reporting, screencasting, multi-brand support, and out-of-the-box integrations for more than 100 third-party apps. With thousands of users that trust Zendesk, the software also becomes the main platform for renowned brands, such as 99designs, 20th Century Fox, Archway, Animoto, Atlassian, BigFish Games, and Central Desktop. Running with its 13 years in the business, Zendesk is now recognized as one of the best customer engagement platforms for business, competing against other software like Livechat, Intercom, LiveAgent, Zoho Desk, ChurnZero, Freshdesk, EngageBay, Pega, and WebEngage.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Livechat Customer Engagement 4.6 Mariusz Cieply $19 2002 $89.4 M 200+ Poland 1887+ Reviews 30000+
Intercom 4.5 Karen Peacock $87 2011 $50 M 934+ San Francisco 1874+ Reviews 100000+
Liveagent 4.7 Viktor Zeman Custom 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
Zoho Desk Customer Engagement 4.5 Sridhar Vembu Custom 1996 $600 M 9100+ Chennai 1777+ Reviews 30000000+
Astute 4.5 Joe Sanda Custom 1995 $100 M 181+ Ohio 1777+ Reviews 85373+
ChurnZero 4.6 You Mon Tsang Custom 2015 $7.5 M 200+ Washington 1877+ Reviews 6930+
Freshdesk Customer Engagement 4.5 Girish Mathrubootham Custom 2010 $200 M 5000+ California 1989+ Reviews 40000+
EngageBay 4.4 Sreedhar Ambati Custom 2006 $1 M 20+ California 1878+ Reviews 64500+
Pega 4.3 Alan Trefler Custom 1983 $891.6 M 5000+ Massachusetts 1989+ Reviews 1200+
WebEngage 4.4 Avlesh Singh Custom 2010 $100 M 120+ Mumbai 1888+ Reviews 12468+

Pricing

Essential
  • $5/month
Team
  • $19/month
Professional
  • $49/month
Enterprise
  • $99/month
Elite
  • $199/month

Reviews

“ Customer Service Made Easier! ”

4/5 (overall) - Shayne H
Pros:
  • Zendesk has a fully customize able interface that is easy to get used to.
  •  Zendesk helps you record all the exchanges between you and the client. All interactions and recorded which means backtracking is a breeze!
Cons:
  • Sometimes, I get duplicate messages when the ticket system has not yet been assigned.
  • To direct a message to someone, we use “@” followed by their names. This feature has a mind of it’s own and doesn’t work most of the time. However, I’m pretty sure it has something to do with hardware.

“ My experience with Zendesk ”

4/5 (overall) - Aicha B
Pros:
  • Zendesk makes it easy to contact customers and follow up with them.
  • It provides great tools to maximize productivity by assessing clearly what tasks need to be prioritized.
Cons:
  • Unfortunately, the rating system can be a bit difficult to navigate.
  • If a customer were to give a bad rating to a ticket and eventually change their rating to a good one, the metrics and the statistics of the agent will not properly show this change

“ The best professional ticketing solution ”

4.5/5 (overall) - Ashley E
Pros:
  • It provides me with the perfect user interface to easily navigate between all my tickets and incidents.
  • This tool is also widely used making it great for training new colleagues and customers to use this for internal systems
Cons:
  • The software is great however it can take a couple of hours to get used to the flow of tickets and interfaces in comparison to some other CRM software.
  • Once familiar this is not an issue.

Features

  • Access Control
  • Analytics
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Campaign Analysis
  • Marketing Automation
  • Email Integration
  • Security
  • Document Storage
  • List Management
  • Predictive Sales
  • Sales Force Automation
  • Performance Management
  • Process Management

Images & Videos

Q & A

Which companies use Zendesk?

Currently, the Zendesk platform has more than 5,000 customers around the world. A few examples of companies that use Zendesk are: the Denver Broncos, SAP, Lonely Planet, and Twitter.

How much does Zendesk cost?

The Zendesk software offers five (5) subscription plans to all of its potential users. These plans are: the Essential Plan ($9/user/month), the Team Plan ($25/user/month), the Professional Plan ($125/user/month), the Enterprise Plan ($125/user/month) and the Elite Plan ($199/user/month). All plans except for the Elite plan have discounts if billed on an annual basis.

What payment method does Zendesk accept?

If interested to subscribe to a Zendesk subscription, the platform accepts various payment methods, such as credit cards (Visa, Mastercard, and American Express), PayPal, bank transfers, and checks.

Does Zendesk have a free trial version?

Yes, it does. Zendesk offers a 14-day trial period for all of its customers, and they can easily register in as fast as two minutes. Zendesk’s free trial includes Sales, CRM, Projects, Billing, and more features offered in the Team Edition.

Is Zendesk difficult to learn?

The Zendesk platform offers countless amazing features for all of its users. It provides a very friendly user interface, which makes the app easy and straightforward to use. On top of that, Zendesk provides a robust feature set with a highly intuitive system to help ease the load of some of the companies who are in need of a help desk. Plus, it supports various channels where businesses can easily integrate with.

How secure is the Zendesk platform?

The Zendesk app ensures that all transactions between users and the application is secure because it is encrypted with the standard HTTPS/TLS over public networks. Plus, the team also guarantees that email access is highly secure through TLS encryption.

Alternatives

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