10+ WebEngage Alternatives and Competitors

WebEngage

WebEngage

8.8 User Rating
$100 M Revenue
120+ No of Employees
2010 Founded
SaaS Industry
Customer Engagement Software Category
Avlesh Singh CEO
Overview

WebEngage is a cloud-based marketing automation software that provides integrated customer data solutions, improving customer engagement. It enables users to gather vital customer information to create custom marketing campaigns through various channels. Those include push notifications, social media, SMS, email, and much more. Since it started in 2010, WebEngage is one of the fastest-growing software in the market. The platform now has more than 12,000 customers, from which they received over 1,800 reviews and are mostly positive.

On top of that, WebEngage also has an estimated annual revenue of $100 million, making it one of the top earners. Aside from these numbers, WebEngage also has multiple alternatives and competitors. They are LiveAgent, LiveChat, ChurnZero, Freshdesk Customer Engagement, Intercom, Astute, Zoho Desk Customer Engagement, EngageBay, Zendesk Customer Engagement, and Pega. If you want to find more information regarding these platforms, scroll down this page.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Liveagent Liveagent 9.5 Viktor Zeman N/A 2004 $3.6 M
50+
Bratislava
1788+ Reviews
2.8K +
Livechat Customer Engagement Livechat Customer Engagement 9.2 Mariusz Cieply $19 2002 $89.4 M
200+
Poland 1887+ Reviews
30K +
ChurnZero ChurnZero 9.1 You Mon Tsang N/A 2015 $7.5 M
200+
Washington 1877+ Reviews
6.9K +
Freshdesk Customer Engagement Freshdesk Customer Engagement 9.1 Girish Mathrubootham N/A 2010 $200 M
5,000+
California 1989+ Reviews
40K +
Intercom Intercom 9 Karen Peacock $87 2011 $50 M
934+
San Francisco 1874+ Reviews
100K +
Astute Astute 9 Joe Sanda N/A 1995 $100 M
181+
Ohio 1777+ Reviews
85.4K +
Zoho Desk Customer Engagement Zoho Desk Customer Engagement 9 Sridhar Vembu N/A 1996 $600 M
9,100+
Chennai 1777+ Reviews
30M +
EngageBay EngageBay 8.9 Sreedhar Ambati N/A 2006 $1 M
20+
California 1878+ Reviews
64.5K +
WebEngage WebEngage 8.8 Avlesh Singh N/A 2010 $100 M
120+
Mumbai 1888+ Reviews
12.5K +
Zendesk Customer Engagement Zendesk Customer Engagement 8.8 Mikkel Svane $5 2007 $816.4 M
3,570+
San Francisco 1878+ Reviews
150K +

Pricing

Solo
Talk to us
Basic analytics
Basic segmentation
Email only support
Band
Talk to us
Rolling time-window segments
A/B testing of campaigns
Channel trends & insights
Choir
Talk to us
Advanced analytics
Frequency capping & DND
Personalize using 3rd party API data
Orchestra
Talk to us
Live view of segments & campaigns
Dynamic logic within campaigns
Custom reports

Key Employees

ImageNameDesignationLinkedin
Pradeep SukumarPradeep SukumarPartnershipshttps://in.linkedin.com/in/pradeep-sukumar-05101983
Mili PanickerMili PanickerSenior Manager - Human Resourcehttps://in.linkedin.com/in/mili-panicker-0b8215b
Manish KashyapManish KashyapVP Engineeringhttps://in.linkedin.com/in/kashyap-manish

Reviews

“ We wanted, ended with WebEngage ”

9/10 (overall) - Aniket T.
Pros
  • Mapping out a user journey which everyone from techies to PMs to content writers, could understand was very important to us as a business.
  • Post WebEngage, we have much better control over targeting when it comes to communication.
Cons
  • The pricing model discourages experimentation and creates road-blocks in terms of on-boarding.
  • For a tool which doesn’t actually send emails / messages (they have integrations with all leading senders), the pricing is too steep based on number of active users / events you can send.

“ It helped improve our sales conversion by 65%! ”

8/10 (overall) - Suhas R.
Pros
  • We were on the lookout for a marketing automation tool for a couple of months when we finally found out Webengage.
  • One of our primary criteria for the tool was the the tool needed to have integration with Segment.com.
Cons
  • UI of the in-app and onsite notifications can be improved.
  • Some of the conditions that are set for these notifications some time do not work which leads to users being shown the same notification multiple times.

“ This is simply a great tool for marketing Automation. ”

8/10 (overall) - Mrinal S.
Pros
  •  Comprehensiveness of offerings across multiple channels of communication – Great Support team.
  • Value for Money. Great pricing as compared to other tools in the market
Cons
  • I don’t see any ROI in this.
  • If you have decent tech team, you can custom build most of the features directly.

Features

  • Access Control
  • Analytics
  • Accounting Intergration
  • Agile Software Development
  • Assessment Management
  • Assignment Management
  • CRM Integration
  • List Management
  • Marketing Automation
  • Security
  • Sales Enablement
  • Security
  • Predictive Sales
  • Performance Management
  • Process Management

Images & Videos

Q & A

Q. How much does WebEngage cost?

The WebEngage software offers all users with four (4) subscription plans, although they do not provide prices on each one. Nevertheless, these plans are: the Solo plan (up to 10,000 users/month), the Band plan (up to 50,000 users/month), the Choir plan (up to 100,000 users/month), and the Orchestra plan (100,000 users/month). If interested in the prices, you need to contact a sales representative from WebEngage.

Q. Does WebEngage offer a free trial period?

Unfortunately, WebEngage does not offer customers a free trial period directly. However, if you know that if you are provided with a free trial, you will be inclined to use the app, then you should get in touch with the sales team of WebEngage so that they can provide you with a free trial.

Q. What are the payment methods that the WebEngage platform accepts?

If highly interested in subscribing to WebEngage, it accepts credit card payments (Mastercard, Visa, Discover, and American Express). The platform also accepts invoices, but only for its Enterprise (Orchestra) subscription plan. All payments are processed with 2CheckOut.com.

Q. How safe is your data on the WebEngage software?

WebEngage puts your data security a top priority. The people over at WebEngage do extensive audits and security checks to ensure that all data, applications, customer records, and networks are fully secure. Plus, the team also ensures that their systems are up-to-date immediately with latest security updates.