10+ Pega Alternatives and Competitors

Pega

Pega

8.5 User Rating
$891.6 M Revenue
5000+ No of Employees
1983 Founded
SaaS Industry
Customer Engagement Software Category
Alan Trefler CEO
Overview

Pega is an enterprise grade all-in-one customer relationship management or CRM platform that is available in the market today. It also provides a robust customer engagement solution for its users. The Pega app also offers other excellent tools, including case management, business process management, robotic process automation, and so much more. This system is also one of the earliest of its type, having established itself in 1983. Since then, Pega now has more than 5,000 employees, and it is earning an industry-leading $891 million per year in revenue.

Of its thousands of employees, Pega has two key employees – namely Adriana Bokel Herde as Chief People Officer and Don Schuerman as Chief Technology Officer & Vice President. If you need a more in-depth knowledge of Pega, all you need to do is scroll down. You will also find a list of the best alternatives and competitors of this platform. It includes LiveAgent, LiveChat, ChurnZero, Freshdesk Customer Engagement, and more. Find all that and more as you scroll down.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Liveagent Liveagent 9.5 Viktor Zeman N/A 2004 $3.6 M
50+
Bratislava
1788+ Reviews
2.8K +
Livechat Customer Engagement Livechat Customer Engagement 9.2 Mariusz Cieply $19 2002 $89.4 M
200+
Poland 1887+ Reviews
30K +
ChurnZero ChurnZero 9.1 You Mon Tsang N/A 2015 $7.5 M
200+
Washington 1877+ Reviews
6.9K +
Freshdesk Customer Engagement Freshdesk Customer Engagement 9.1 Girish Mathrubootham N/A 2010 $200 M
5,000+
California 1989+ Reviews
40K +
Intercom Intercom 9 Karen Peacock $87 2011 $50 M
934+
San Francisco 1874+ Reviews
100K +
Astute Astute 9 Joe Sanda N/A 1995 $100 M
181+
Ohio 1777+ Reviews
85.4K +
Zoho Desk Customer Engagement Zoho Desk Customer Engagement 9 Sridhar Vembu N/A 1996 $600 M
9,100+
Chennai 1777+ Reviews
30M +
EngageBay EngageBay 8.9 Sreedhar Ambati N/A 2006 $1 M
20+
California 1878+ Reviews
64.5K +
WebEngage WebEngage 8.8 Avlesh Singh N/A 2010 $100 M
120+
Mumbai 1888+ Reviews
12.5K +
Zendesk Customer Engagement Zendesk Customer Engagement 8.8 Mikkel Svane $5 2007 $816.4 M
3,570+
San Francisco 1878+ Reviews
150K +

Pricing

Trial
Free
Enterprise Starter
$90/mo
Enterprise Transformation
Custom

Key Employees

ImageNameDesignationLinkedin
Adriana Bokel HerdeAdriana Bokel HerdeChief People Officerhttps://www.linkedin.com/in/adriana-bokel-herde-79876377
Don SchuermanDon SchuermanCTO & Vice Presidenthttps://www.linkedin.com/in/donschuerman

Reviews

“ BPM Leader ”

9/10 (overall) - Rakesh T
Pros
  •  New features introduced, great support team.
  • It is an all-inclusive suite for BPM development without using coding approach.
Cons
  • Available frameworks and product options are limited.
  • The company has been increasingly focusing on improving in this area and coming up with complete product solutions to address end customer needs out of the box.

“ Powerful for the purpose it's built for ”

8/10 (overall) - Jaikaran S.
Pros
  • It is just great after you’ve transitioned into learning how it works.
  • After getting the hang of Pega, it changes the traditional BPMN techniques with rather advanced charts to help the users.
Cons
  • Learning Pega was a challenge, it doesn’t use traditional BPMN.
  • Forming processes has a completely different way, but it provides with a lot of reference material.

“ I enjoy using PEGA CRM ”

9/10 (overall) - Robel T.
Pros
  • Rarely crashed and was very efficient in processing customer credit card requests.
  • Took me only 1 day to be comfortable with software, was used to handle maintenance and changes of credit card accounts for TD Canada Trust bank.
Cons
  • Certain processes for a customer couldn’t be done in PEGA and another software had to be used (for example removing an overlimit block on customer credit card).
  • Would be improved if all processes can be done through PEGA software.

Features

  • Access Control
  • Analytics
  • Agile Software Development
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Campaign Management
  • List Management
  • Contact Management
  • Sales Force Automation
  • Security
  • Team Collaboration
  • Predictive Sales
  • Performance Management
  • Process Management

Images & Videos

Q & A

Q. Does the Pega app have a free trial period?

Fortunately, yes, it does. With Pega, new users get to enjoy a free trial period that lasts up to thirty (30) days. This provides you with the knowledge of learning how to use Pega and all of its features. Plus, it can also help you decide if Pega is the best software for your company, after the free trial ends.

Q. What are the industries the Pega supports?

The Pega software is currently used by a wide variety of industries. If you want to know if you belong in one of those industries, they are: Energy and Utilities, Government Agencies, Communications Service Providers, Life Sciences, Insurance, Media and Entertainment, Retail, Transportation, Healthcare, Financial Services, Manufacturing, Technology, and Hospitality.

Q. How much does Pega charge for its services?

The Pega software offers potential customers with four (4) subscription based price plans. These are: the Case Management Edition plan ($97/user/month), the Unified Messaging Edition plan ($145/user/month), the Enterprise Edition ($165/user/month), and the Digital Customer Engagement Edition plan ($260/user/month). All plans are billed on a monthly basis.

Q. Does Pega require you to have knowledge on coding?

No, it does not. For users who are worried about coding on the Pega platform, there is no need to worry. Pega does not require you to have even the slightest bit of coding knowledge in order for you to use it.