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10+ Pega Alternatives and Competitors

Pega

4.3 User Rating
$891.6 M Revenue
5000+ No of Employees
1983 Founded
SaaS Industry
Customer Engagement Software Category
Alan Trefler CEO
Overview

Pega is an enterprise grade all-in-one customer relationship management or CRM platform that is available in the market today. It also provides a robust customer engagement solution for its users. The Pega app also offers other excellent tools, including case management, business process management, robotic process automation, and so much more. This system is also one of the earliest of its type, having established itself in 1983. Since then, Pega now has more than 5,000 employees, and it is earning an industry-leading $891 million per year in revenue.

Of its thousands of employees, Pega has two key employees - namely Adriana Bokel Herde as Chief People Officer and Don Schuerman as Chief Technology Officer & Vice President. If you need a more in-depth knowledge of Pega, all you need to do is scroll down. You will also find a list of the best alternatives and competitors of this platform. It includes LiveAgent, LiveChat, ChurnZero, Freshdesk Customer Engagement, and more. Find all that and more as you scroll down.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Livechat Customer Engagement 4.6 Mariusz Cieply $19 2002 $89.4 M 200+ Poland 1887+ Reviews 30000+
Intercom 4.5 Karen Peacock $87 2011 $50 M 934+ San Francisco 1874+ Reviews 100000+
Liveagent 4.7 Viktor Zeman Custom 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
Zoho Desk Customer Engagement 4.5 Sridhar Vembu Custom 1996 $600 M 9100+ Chennai 1777+ Reviews 30000000+
Astute 4.5 Joe Sanda Custom 1995 $100 M 181+ Ohio 1777+ Reviews 85373+
ChurnZero 4.6 You Mon Tsang Custom 2015 $7.5 M 200+ Washington 1877+ Reviews 6930+
Freshdesk Customer Engagement 4.5 Girish Mathrubootham Custom 2010 $200 M 5000+ California 1989+ Reviews 40000+
EngageBay 4.4 Sreedhar Ambati Custom 2006 $1 M 20+ California 1878+ Reviews 64500+
WebEngage 4.4 Avlesh Singh Custom 2010 $100 M 120+ Mumbai 1888+ Reviews 12468+
Zendesk Customer Engagement 4.4 Mikkel Svane $5 2007 $816.4 M 3570+ San Francisco 1878+ Reviews 150000+

Pricing

Trial
  • Free
Enterprise Starter
  • $90/mo
Enterprise Transformation
  • Custom

Key Employees

Image Name Designation Email ID Twitter Linkedin
Adriana Bokel Herde Chief People Officer N/A N/A https://www.linkedin.com/in/adriana-bokel-herde-79876377
Don Schuerman CTO & Vice President N/A N/A https://www.linkedin.com/in/donschuerman

Reviews

“ BPM Leader ”

4.5/5 (overall) - Rakesh T
Pros:
  • New features introduced, great support team.
  • It is an all-inclusive suite for BPM development without using coding approach.
Cons:
  • Available frameworks and product options are limited.
  • The company has been increasingly focusing on improving in this area and coming up with complete product solutions to address end customer needs out of the box.

“ Powerful for the purpose it's built for ”

4/5 (overall) - Jaikaran S
Pros:
  • It is just great after you’ve transitioned into learning how it works.
  • After getting the hang of Pega, it changes the traditional BPMN techniques with rather advanced charts to help the users.
Cons:
  • Learning Pega was a challenge, it doesn’t use traditional BPMN.
  • Forming processes has a completely different way, but it provides with a lot of reference material.

“ I enjoy using PEGA CRM ”

4.5/5 (overall) - Robel T
Pros:
  • Rarely crashed and was very efficient in processing customer credit card requests.
  • Took me only 1 day to be comfortable with software, was used to handle maintenance and changes of credit card accounts for TD Canada Trust bank.
Cons:
  • Certain processes for a customer couldn’t be done in PEGA and another software had to be used (for example removing an overlimit block on customer credit card).
  • Would be improved if all processes can be done through PEGA software.

Features

  • Access Control
  • Analytics
  • Agile Software Development
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Campaign Management
  • List Management
  • Contact Management
  • Sales Force Automation
  • Security
  • Team Collaboration
  • Predictive Sales
  • Performance Management
  • Process Management

Images & Videos

Q & A

Does the Pega app have a free trial period?

Fortunately, yes, it does. With Pega, new users get to enjoy a free trial period that lasts up to thirty (30) days. This provides you with the knowledge of learning how to use Pega and all of its features. Plus, it can also help you decide if Pega is the best software for your company, after the free trial ends.

What are the industries the Pega supports?

The Pega software is currently used by a wide variety of industries. If you want to know if you belong in one of those industries, they are: Energy and Utilities, Government Agencies, Communications Service Providers, Life Sciences, Insurance, Media and Entertainment, Retail, Transportation, Healthcare, Financial Services, Manufacturing, Technology, and Hospitality.

How much does Pega charge for its services?

The Pega software offers potential customers with four (4) subscription based price plans. These are: the Case Management Edition plan ($97/user/month), the Unified Messaging Edition plan ($145/user/month), the Enterprise Edition ($165/user/month), and the Digital Customer Engagement Edition plan ($260/user/month). All plans are billed on a monthly basis.

Does Pega require you to have knowledge on coding?

No, it does not. For users who are worried about coding on the Pega platform, there is no need to worry. Pega does not require you to have even the slightest bit of coding knowledge in order for you to use it.

How long does it take to fully learn the Pega system?

With the Pega platform’s training program for new users, it takes thirty (30) hours in total. That extends to between four (4) to six (6) weeks in total for a user to fully learn using the application.

Is Pega a free software application?

Unfortunately, it is not. It only offers a free 30-day trial.

Alternatives

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