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10+ Livechat Customer Engagement Alternatives and Competitors

Livechat Customer Engagement

4.6 User Rating
$89.4 M Revenue
200+ No of Employees
2002 Founded
SaaS Industry
Customer Engagement Software Category
Mariusz Cieply CEO
Overview

LiveChat is a software company that aims to offer robust solutions for customer engagement for various industries. Founded in 2002, the application now has more than 30,000 global users at an increasing rate. It targets for businesses to experience growth through an enhanced customer experience with rapid inquiry response and gain better client relations.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Intercom 4.5 Karen Peacock $87 2011 $50 M 934+ San Francisco 1874+ Reviews 100000+
Liveagent 4.7 Viktor Zeman Custom 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
Astute 4.5 Joe Sanda Custom 1995 $100 M 181+ Ohio 1777+ Reviews 85373+
ChurnZero 4.6 You Mon Tsang Custom 2015 $7.5 M 200+ Washington 1877+ Reviews 6930+
EngageBay 4.4 Sreedhar Ambati Custom 2006 $1 M 20+ California 1878+ Reviews 64500+
Pega 4.3 Alan Trefler Custom 1983 $891.6 M 5000+ Cambridge 1989+ Reviews 1200+
WebEngage 4.4 Avlesh Singh Custom 2010 $100 M 120+ Mumbai 1888+ Reviews 12468+
Zoho Desk Customer Engagement 4.5 Sridhar Vembu Custom 1996 $600 M 9100+ Chennai 1777+ Reviews 30000000+
Freshdesk Customer Engagement 4.5 Girish Mathrubootham Custom 2010 $200 M 5000+ California 1989+ Reviews 40000+
Zendesk Customer Engagement 4.4 Mikkel Svane $5 2007 $816.4 M 3570+ San Francisco 1878+ Reviews 150000+

Pricing

Starter
  • $19/Monthly
  • $16/Yearly
Team
  • $33/Monthly
  • $39/Yearly
Business
  • $50/Monthly
  • $59/Yearly
Enterprise
  • Custom

Key Employees

Image Name Designation Email ID Twitter Linkedin
Inga Apiecionek Product Manager N/A N/A https://pl.linkedin.com/in/inga-apiecionek-5490305
Krzysztof Gorski N/A N/A N/A https://www.linkedin.com/in/krzysztofgorski
Jakub Sitarz CEO N/A N/A https://pl.linkedin.com/in/jakubsitarz

Reviews

“ Very easy to use chat platform ”

4/5 (overall) - Gerald M
Pros:
  • This platform is quite simple to use and contains a fantastic integration with Zendesk’s ticket management.
  • The support is obviously very useful when you need.
Cons:
  • I can say that the program is a bit expensive.
  • So far I have not found any kind of problem with the performance of the platform

“ Easy to use and fast for support ”

3.5/5 (overall) - Cynthia W
Pros:
  • I like how you’ll get to the entirety of your web-based social networking destinations to talk likewise as fantastic programming.
  •  I lean toward the comfort where you are doing not have to jump on hold anticipating a live specialist.
Cons:
  • The thing I favor least about the product is once I have to anticipate somebody to answer to my inquiry.
  • At times the sole drawback I may discover during this would be the deferral in video talk and message alarms.

“ LiveChat Connects Me to My Candidates Fast ”

4.5/5 (overall) - Greg D
Pros:
  • I like most about LiveChat is it’s reliability.
  • LiveChat set out from the beginning to be a manned chat solution and to be the best in the business.
Cons:
  • This is a casualty of my business, though. I have to use a lot of memory-hog applications.
  • So a lot of times I will enable LiveChat just on my mobile device or my notebook while I’m working at my desk.

Features

  • Access Control
  • Analytics
  • Application Integration
  • Assignment Management
  • Collaboration Tools
  • Communication Management
  • Security
  • Team Collaboration
  • Predictive Sales
  • Performance Management
  • Document Storage
  • Engagement Analytics
  • List Management
  • Contact Management
  • Conferencing

Images & Videos

Q & A

How much does the LiveChat cost?

The LiveChat software offers its potential customers with four (4) subscription based pricing options. These plans are: the Starter plan ($16/user/month), the Team plan ($33/user/month), Business plan ($50/user/month), and the Enterprise plan, which would require customers to get in touch with its sales team in order to receive an exact price quote. Additionally, all plans are billed yearly.

Does LiveChat have a free trial period?

Yes, it does. The LiveChat platform offers its customers with a 14-day free trial period. This enables users to use the software, learn all of its capabilities, and see how the app can benefit their company when moving forward. In addition, the app only provides a free trial on its Team plan.

Are there any additional expenses when starting out with LiveChat?

No, there are no additional costs when you are using it for the first time. Rest assured you won’t be charged with extra expenses.

Can you use the LiveChat software on various websites?

Yes, you can. The LiveChat platform allows you to use its robust customer engagement tools and features with as many websites as you want.

What does the LiveChat platform do?

The LiveChat platform is a customer engagement platform for businesses of all sizes. It is designed to provide a solution for companies to interact with their clients properly. TheLiveChat application allows its users to do so with various platforms or channels where they can establish communication with their clients. It helps cater various systems, such as customer relationship management or CRM, customer self-service, live chat, social media, and much more.

Does LiveChat provide you with customer service agents?

No, it does not. The platform only provides you with the tools and features necessary for your customer service agents to use regarding when it comes to interacting with customers.

Alternatives

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