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10+ Liveagent Alternatives and Competitors

Liveagent

4.7 User Rating
$3.6 M Revenue
50+ No of Employees
2004 Founded
SaaS Industry
Customer Engagement Software Category
Viktor Zeman CEO
Overview

LiveAgent is an advanced cloud-based customer engagement software that provides its services to small and mid-sized businesses. As one of the more robust customer engagement platforms, this app provides live chat support and provides other tools, including license management, online self-service portals, ticket management, and more. The company CEO, Viktor Zeman, finely leads his small yet hardworking team of 50 employees, which enables them to serve the software’s more than 2,800 customers. This also helped them in having more than 1,700 reviews, most of which are quite positive.

On top of that, since LiveAgent started its services in 2004, the platform now has an average of $3.6 million in revenue per year. This puts them on the list of the best customer engagement apps of today. Speaking of, we also provide a list of only the finest alternatives and competitors of LiveAgent below. The list includes LiveChat, ChurnZero, Freshdesk Customer Engagement, Intercom, Astute, Zoho Desk Customer Engagement, EngageBay, and so much more. Scroll down now to see more details.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Astute 4.5 Joe Sanda Custom 1995 $100 M 181+ Ohio 1777+ Reviews 85373+
ChurnZero 4.6 You Mon Tsang Custom 2015 $7.5 M 200+ Washington 1877+ Reviews 6930+
EngageBay 4.4 Sreedhar Ambati Custom 2006 $1 M 20+ California 1878+ Reviews 64500+
Pega 4.3 Alan Trefler Custom 1983 $891.6 M 5000+ Cambridge 1989+ Reviews 1200+
WebEngage 4.4 Avlesh Singh Custom 2010 $100 M 120+ Mumbai 1888+ Reviews 12468+
Intercom 4.5 Karen Peacock $87 2011 $50 M 934+ San Francisco 1874+ Reviews 100000+
Livechat Customer Engagement 4.6 Mariusz Cieply $19 2002 $89.4 M 200+ Poland 1887+ Reviews 30000+
Zoho Desk Customer Engagement 4.5 Sridhar Vembu Custom 1996 $600 M 9100+ Chennai 1777+ Reviews 30000000+
Freshdesk Customer Engagement 4.5 Girish Mathrubootham Custom 2010 $200 M 5000+ California 1989+ Reviews 40000+
Zendesk Customer Engagement 4.4 Mikkel Svane $5 2007 $816.4 M 3570+ San Francisco 1878+ Reviews 150000+

Pricing

Free
  • $0
Ticket
  • $15/agent/mo
Ticket+Chat
  • $29/agent/mo
All-inclusive
  • $39/agent/mo

Key Employees

Image Name Designation Email ID Twitter Linkedin
Matej Kukucka Head of Marketing N/A N/A https://sk.linkedin.com/in/matejkukucka
Martin Pullmann Integration Specialist N/A N/A https://sk.linkedin.com/in/martin-pullmann-84545465
Jana Kavulicova Sales representative N/A N/A https://sk.linkedin.com/in/jana-kavuli%C4%8Dov%C3%A1-09b4a437

Reviews

“ Essential Product for Any Business ”

4.5/5 (overall) - Alissa Burch
Pros:
  • The customizable tags and labels are very helpful and make it easy for my team to organize their daily workflow.
  • Live Agent’s user support is incredible.
Cons:
  • This creates an issue with the new message not connecting to the original message.
  • Fortunately, this is pretty rare and we have become better at identifying potential issues.

“ There is no match to LiveAgent ”

4/5 (overall) - Alhan Rahman
Pros:
  • The best part of this tool is that this allows you to manage your customers.
  • Help them from a single dashboard and all details and data are always available in the cloud.
Cons:
  • The part where we have an android app to have 24×7 access to the portal.
  • Can be improved as the app does not meet the latest trends and design.

“ Great Customer Service Management Tool ”

4.5/5 (overall) - Luis Alvarado
Pros:
  • Has the ability to work with tickets that come from different sources like Chat, Email, Forms, etc.
  • Which allows for multiple channels for support managed by the same individuals that can distribute the work accordingly.
Cons:
  • Sending emails as a team always puts the agent’s name on the signature and sometimes you don’t need that.
  • The indicator which shows that a ticket is already open by another agent could be more visible

Features

  • Access Control
  • Analytics
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Campaign Management
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Security
  • Document Storage
  • Sales Enablement
  • Predictive Sales
  • Performance Management
  • Process Management

Images & Videos

Q & A

Does the LiveAgent software provide potential customers with a free plan?

Yes, it does. LiveAgent offers users with a free plan, which is fantastic for startups and individuals. The free plan includes one (1) email address for ticketing, one (1) live chat button, one (1) phone number for customer support, and also a ticket history record that lasts up to seven (7) days

How much does the LiveAgent platform cost?

All in all, the Liveagent software provides customers with three (3) paid subscription based plans for its customers to select. These are: the Ticket plan ($15/user/month), the Ticket + Chat plan ($29/user/month), and the All-Inclusive plan ($39/user/month).

Are there any contracts involved when using Liveagent?

No, there are none. The LiveAgent software only bills its users on a monthly basis. It does not offer any yearly or long term contracts for its users to select

What are the payment methods that LiveAgent accepts?

The Liveagent platform would accept payments from major credit cards (Mastercard, Visa, American Express, and Diners). On top of that, you can also opt to pay the software using a PayPal account. If you would rather pay through another method, you would need to contact LiveAgent’s sales team so that they can provide you with the correct details.

Does LiveAgent offer a free trial period?

Aside from its free plan, Liveagent also provides its users with a 14-day free trial period on all of its paid subscription plans. This would enable interested customers to test the capabilities of the software. Plus, it helps them determine if the LiveAgent platform is an app that is worth the investment.

Is your data safe with LiveAgent?

If there is one thing that you can be sure about the LiveAgent software, it is that they put data security as a top priority. All of your data are stored in well-known data centers that are protected by a 24-hour surveillance. Plus, all accounts have SSL encryption for added security.

Alternatives

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