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10+ Intercom Alternatives and Competitors

Intercom

4.5 User Rating
$50 M Revenue
934+ No of Employees
2011 Founded
SaaS Industry
Customer Engagement Software Category
Karen Peacock CEO
Overview

Intercom is an integrated customer engagement system for both marketing and sales teams. It features robust solutions, including advanced algorithms, help desk, push messages, and much more, so users have the proper tools and features to serve their customers. Aside from that, since the platform started offering its functionality in 2011, it showed tremendous growth and continues to do so. Today, Intercom has more than 100,000 active users per month, and it also has over 1,800 reviews scattered around review-centered sites for anyone interested in using its services.

Thanks to its 900 employees, including CEO Karen Peacock, Intercom now has an estimated $50 million revenue per year. If interested in knowing the app’s location and other details, scroll down now. Aside from that, you can also get a glimpse of Intercom’s best alternatives and competitors on our list below. The list contains the best customer engagement apps, such as LiveAgent, LiveChat, ChurnZero, Freshdesk Customer Engagement, Astute, Zoho Desk Customer Engagement, EngageBay, and much more.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Liveagent 4.7 Viktor Zeman Custom 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
Astute 4.5 Joe Sanda Custom 1995 $100 M 181+ Ohio 1777+ Reviews 85373+
ChurnZero 4.6 You Mon Tsang Custom 2015 $7.5 M 200+ Washington 1877+ Reviews 6930+
EngageBay 4.4 Sreedhar Ambati Custom 2006 $1 M 20+ California 1878+ Reviews 64500+
Pega 4.3 Alan Trefler Custom 1983 $891.6 M 5000+ Massachusetts 1989+ Reviews 1200+
WebEngage 4.4 Avlesh Singh Custom 2010 $100 M 120+ Mumbai 1888+ Reviews 12468+
Livechat Customer Engagement 4.6 Mariusz Cieply $19 2002 $89.4 M 200+ Poland 1887+ Reviews 30000+
Zoho Desk Customer Engagement 4.5 Sridhar Vembu Custom 1996 $600 M 9100+ Chennai 1777+ Reviews 30000000+
Freshdesk Customer Engagement 4.5 Girish Mathrubootham Custom 2010 $200 M 5000+ California 1989+ Reviews 40000+
Zendesk Customer Engagement 4.4 Mikkel Svane $5 2007 $816.4 M 3570+ San Francisco 1878+ Reviews 150000+

Pricing

Essential
  • $87/month
Pro
  • $153/month
Premium
  • Custom

Key Employees

Image Name Designation Email ID Twitter Linkedin
Kostas Kolomeetz Product Engineer N/A N/A https://ie.linkedin.com/in/kolomeetz
Byron Deeter Partner N/A N/A https://www.linkedin.com/in/byrondeeter
Jonathon Colman Senior Design Manager N/A N/A https://ie.linkedin.com/in/jcolman

Reviews

“ The system is a bit buggy ”

4/5 (overall) - Bill
Pros:
  • I love that it is easy and straightforward to import users and to create segments based on various attributes.
  • Intercom makes it simple to communicate with users in real time
Cons:
  • The events are added to a queue and the client has to log in to trigger an action.
  • This causes problems as events like payments don’t trigger immediate actions.

“ Robust tool to communicate with your users ”

4.5/5 (overall) - Juan
Pros:
  • Intercom Events is an important feature for us because we run multiple campaigns based on visitor behavior on our website.
  • We would have found it difficult to implement the functionality on our own, but Events has made it much easier for us.
Cons:
  • I have come across a few issues. First, the UI separates events from regular data in an untidy manner.
  • The second issue is both the Intercom JavaScript for live messaging and the Ruby gem send info back to the system

“ Re-creating customer service is a significant idea to begin with ”

4/5 (overall) - Beverly
Pros:
  • The segment section enabled me to easily reach out and target all of my customers.
  • Their automation section is a lot stronger thanks largely to the possibly including custom rule to the target user.
Cons:
  • At this point in time, each product is done well. As customers of Intercom, have an obligation to purchase all of their 4 modules.
  • It would be an improvement if they can do something more of their insight-related functionality to employee

Features

  • Access Control
  • Analytics
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Campaign Analysis
  • Employee Management
  • Security
  • Conferencing
  • Collaborative Workspace
  • Commenting
  • Team Collaboration
  • Predictive Sales
  • Performance Management
  • Process Management

Images & Videos

Q & A

How much does the Intercom platform cost?

The Intercom provides all interested customers with three (3) subscription based price plans. These plans are: the Essential plan ($87/month), the Pro plan ($153/month), and the Premium plan, which offers customers with a customer pricing. This would require you to contact the sales team of Intercom so that they can provide you with a price

Is Intercom a customer relationship management or CRM software?

No, it is not. The Intercom software is not a CRM platform. It is a customer engagement application. Basically, it does have a few CRM functionality, but it is not a full-fledged CRM software. Plus, it also integrates with a few CRM systems

Does the Intercom platform have a mobile application?

Unfortunately, the Intercom platform does not currently have a mobile application for their users. However, since it is a cloud-based program, users can still access its system using their mobile phones. All that they need is a reliable internet connection.

How long is the free trial period that Intercom offers?

Intercom offers all users with a free 14-day trial period for all of its subscription plans, except for the Enterprise plan. This would provide you with enough time to figure out how Intercom can help your business succeed in the long run.

Are there any additional add-ons that Intercom offers to new users?

Yes, there are. Intercom would recommend users with four (4) additional features that can help them boost the app’s functionality. These add-ons are: the Custom Bots add-on ($99.month), the Product Tours add-on ($119/month), the Resolution Bot add-on ($99.month), and the Help Center Articles add-on ($49/month)

Is Intercom a free software to use?

No, it is not. The Intercom software only provides a free live demo on their software, which requires you to schedule beforehand, and a 14-day free trial period.

Alternatives

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