Browse
CRMDatabase ManagementProject ManagementERPExpense ManagementMarketing AutomationAccountingCustomer ServiceBusiness IntelligenceMarketing Resource ManagementContent ManagementSales ManagementInventory managementEmail MarketingPayment ProcessingE-Signature SoftwareContract Management SoftwareCybersecurity SoftwareCMMSLead ManagementBusiness Process ManagementCorporate Performance ManagementCustomer Engagement SoftwareEnterprise Architecture SoftwareBrand Management SoftwareChange Management SoftwareLead Generation SoftwareVideo SharingWorkforce ManagementDocument Management SoftwareReporting SoftwareBilling And Invoicing SoftwareEnterprise Asset ManagementNetwork Security SoftwareData Analytics SoftwareQuality Management SoftwareWeb Conferencing SoftwareWeb Design SoftwareSEO SoftwareData Quality SoftwareRisk Management SoftwareFacility Management SoftwareHelp Desk SoftwareSocial Media Management SoftwareSales Performance ManagementSales Forecasting SoftwareDigital Asset Management SoftwareSupply Chain ManagementFile Sharing SoftwareCPQ SoftwarePartner Management SoftwareEmail Signature SoftwareMarketing Attribution SoftwareCustomer Experience SoftwareBudgeting SoftwareAudit SoftwareHR SoftwareEHS SoftwareKnowledge Management SoftwarePresentation SoftwareVPNWebsite Monitoring SoftwarePR SoftwareMarketing Analytics SoftwareProposal SoftwarePayroll SoftwareIdentity And Access ManagementTask Management SoftwareWeb Analytics SoftwareBusiness Plan softwareArtificial Intelligence SoftwarePhoto EditingVideo EditingVideo Hosting WebsitesDocument Creation SoftwareData Virtualization SoftwareRequirements Management SoftwareVector Graphics SoftwareAfter Effects SoftwareBoard Management SoftwareBusiness Activity Monitoring SoftwarePolicy Management SoftwareOperational Risk Management SoftwareEquipment Maintenance SoftwareProject Portfolio ManagementBusiness Management SoftwareCorporate LMSInternal Communications SoftwareBenefits Administration SoftwareTime Tracking SoftwareTalent Management SoftwareEmployee Scheduling SoftwareEmployee Performance ManagementEmployee Engagement SoftwareVideo Interviewing SoftwareApplicant Tracking SoftwareContact Management SoftwareEmployee Recognition SoftwareEmployee Feedback SoftwareOnboarding SoftwareEmployee Training SoftwareBackground Check SoftwareRecruiting Software360 Degree Feedback SoftwareAttendance Tracking SoftwareEmployee Monitoring SoftwareHR Analytics SoftwareReference CheckWhistleblowing SoftwareSubscription Management SoftwareFraud Detection SoftwareData Loss PreventionInfluencer MarketingReferral MarketingCompensation Management SoftwareProcurement SoftwareDecision Making SoftwareMind Mapping SoftwareComplaint Management SoftwareEnterprise Feedback ManagementEmployee Management SoftwareHCM SoftwareAbsence ManagementMeeting Management SoftwareProduct Lifecycle Management SoftwareEnterprise Search SoftwareData Visualization SoftwareMulti-level MarketingRFP SoftwareIncident Management SoftwareEncryption SoftwareDatabase Security SoftwareExit Interview Management SoftwareInterview SchedulingPEO SoftwareSocial Media Monitoring SoftwareChatbots SoftwareRecruiting Automation SoftwareStaffing SoftwareWorkload AutomationFinancial ManagementBusiness Continuity ManagementSocial Media AnalyticsEndpoint Security SoftwareEnterprise Content ManagementCustomer Communication ManagementProduct Management SoftwareHR Case ManagementNetwork ManagementMaster Data ManagementRemote Support SoftwareClient Portal SoftwareHR Service Delivery SoftwareElectronic Data InterchangePerformance Appraisal SoftwareReference ManagementScreen Sharing SoftwareContract Lifecycle ManagementQuote ManagementDirect Mail Automation SoftwareBudgeting and Forecasting SoftwareDevOps SoftwareBackup SoftwareEvent Stream Processing SoftwareBid Management SoftwareBig Data Processing and Distribution SoftwareRestaurant POS SystemField Service Management SoftwareEndpoint Detection & Response SoftwareRobotic Process Automation SoftwareFleet Management SoftwareCustomer Data Platform SoftwareServicesAccounting ServicesSocial Media AdvertisingData SecurityEmail SecurityBookkeepingInbound MarketingLegal ServicesBusiness Travel ManagementInternational PEORevenue OperationsVirtual ReceptionistWin-Loss AnalysisApplication SecurityEndpoint SecurityIncident ResponseIoT SecurityHR Services ProvidersInternet Service ProvidersManaged Print ServicesManagement Consulting ProvidersNonprofit Consulting ProvidersOutsourced Sales ProvidersSales Consulting ProvidersSales Training ProvidersCloud ServicesIaaS ProvidersCloud HostingCloud MigrationThreat IntelligencePayroll ServicesBackground CheckManagement ConsultingHR ServicesIT Compliance ServicesMerchant ServicesOnline PaymentCloud ComputingIdentity Theft ProtectionQuality AssuranceMaster Data ServicesThreat HuntingTax ServicesAuditing ServicesCredit MonitoringNetwork SecurityEmail Marketing ServicesVPN ServicesRemote DesktopDomain RegistrationCloud StorageHR OutsourcingRide SharingCarpoolingFood DeliveryGrocery DeliveryDog Food DeliveryDog WalkingPet TransportAirlines ServicesKeto Meal DeliveryVegan Meal DeliveryDigital MarketingMusic StreamingDomestic US AirlinesSocial NetworkingDomestic Dubai AirlinesPlant DeliveryMeat DeliveryMeal Kit DeliveryCheapest Meal DeliveryBaby Food DeliveryPet GroomingPet SittingSports StreamingGame StreamingWeb HostingOnline TutoringPhoto PrintingBabySittingCommercial CleaningWeb Design ServicesDirect Mail ServicesConference CallWine DeliveryAnime StreamingEmail EncryptioneCommerce FulfillmentCoffee SubscriptionCredit RepairFrozen Meal DeliveryHealthy Meal DeliveryGluten Free Meal DeliveryPet AdoptionWebsite Monitoring ServicesInstagram GrowthInternational Money TransferTranscription ServicesContent WritingTelemarketingWordpress MaintenanceVirtual OfficeTranslation ServicesMarket ResearchContent EditingMarketing AnalyticsSchool Lunch DeliveryOutsourced Customer SupportLong Distance MovingJunk RemovalOnline Flower DeliveryCloud BackupPhoto BookOnline FaxSocial Media MarketingPacking ServicesAudioBookPhoto ScanningFile HostingMedical BillingPress Release DistributionPlant Delivery ServicesAnswering ServicesDissertation WritingText Message MarketingAlcohol DeliveryResume WritingPush Notification ServicesAward BookingWebsite SecurityContent MarketingFile Sharing ServicesHotel BookingVirtual AssistantCloud GamingProxy ServicesBook PromotionLaundry DeliveryCybersecurity ServicesOnline Interior DesignPlant Based Meal DeliveryMilk DeliveryPest ControlProduce DeliveryVitamin SubscriptionSaaS

10+ Freshdesk Customer Engagement Alternatives and Competitors

Freshdesk Customer Engagement

4.5 User Rating
$200 M Revenue
5000+ No of Employees
2010 Founded
SaaS Industry
Customer Engagement Software Category
Girish Mathrubootham CEO
Overview

Freshdesk Customer Engagement is a robust cloud-based software that provides a customer engagement solution for businesses of all sizes. It enables customer service teams to automate their workflows and customize them to easily serve customers faster and better. Since it first offered its capabilities in 2010, Freshdesk Customer Engagement is now one of the most notable industry platforms. Today, it has more than 40,000 customers and close to 2,000 reviews online. These provide a fantastic insight into the app’s reliability in terms of overall functionality.

With an estimated revenue of $200 million per year, Freshdesk Customer Engagement is one of the industry's biggest earners. Thanks to CEO Girish Mathrubootham, and its 5,000 employees, people are willing to invest in the platform’s services. To know more about Freshdesk Customer Engagement, scroll down now. However, if interested in knowing its alternatives and competitors, we also have that on our list below. It contains apps, such as LiveAgent, LiveChat, ChurnZero, Intercom, Astute, and more.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
EngageBay 4.4 Sreedhar Ambati Custom 2006 $1 M 20+ California 1878+ Reviews 64500+
Pega 4.3 Alan Trefler Custom 1983 $891.6 M 5000+ Massachusetts 1989+ Reviews 1200+
WebEngage 4.4 Avlesh Singh Custom 2010 $100 M 120+ Mumbai 1888+ Reviews 12468+
Livechat Customer Engagement 4.6 Mariusz Cieply $19 2002 $89.4 M 200+ Poland 1887+ Reviews 30000+
Intercom 4.5 Karen Peacock $87 2011 $50 M 934+ San Francisco 1874+ Reviews 100000+
Liveagent 4.7 Viktor Zeman Custom 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
Astute 4.5 Joe Sanda Custom 1995 $100 M 181+ Ohio 1777+ Reviews 85373+
ChurnZero 4.6 You Mon Tsang Custom 2015 $7.5 M 200+ Washington 1877+ Reviews 6930+
Zoho Desk Customer Engagement 4.5 Sridhar Vembu Custom 1996 $600 M 9100+ Chennai 1777+ Reviews 30000000+
Zendesk Customer Engagement 4.4 Mikkel Svane $5 2007 $816.4 M 3570+ San Francisco 1878+ Reviews 150000+

Pricing

SPROUT
  • Free
BLOSSOM
  • $18.18/mo/Monthly
  • $12.98/mo/Yearly
GARDEN
  • $25.98/mo/Monthly
  • $33.77/mo/Yearly
ESTATE
  • $40.27/mo/Monthly
  • $61.06/mo/Yearly
FOREST
  • $102.64/mo/Monthly
  • $116.93/mo/Yearly

Key Employees

Image Name Designation Email ID Twitter Linkedin
Tejas Bhandarkar Product & Business Leader N/A N/A https://www.linkedin.com/in/tejasbhandarkar
Tarkeshwar Thakur VP Engg N/A N/A https://in.linkedin.com/in/tarkeshwar1
Miguel Adao Marketing Leader N/A N/A https://www.linkedin.com/in/migueladao

Reviews

“ Client Friendly Ticketing System ”

4/5 (overall) - Torre C
Pros:
  • The easy to use and beautiful ticketing system not only works great online.
  • Also functions very well for our clients if they only ever submit and respond to tickets via their email.
Cons:
  • It would be nice if there were more sophisticated tasks / reminders as part of the ticket features.
  • Not even a feature most people look for, and we have ways to work around those limitations.

“ Wonderful, I really like their 24hrs support system ”

4.5/5 (overall) - Thabo M
Pros:
  • Wonderful, I really like their 24hrs support system.
  •  We stopped for sometime thinking maybe we could continue without these tools and a huge gap opened up thus we had to go back to the tried & tested.
Cons:
  • The long problems with default settings of spam filters.
  • I had problems with the initial setup of the spam filter, but support helped me to deal with it.

“ Great ticket management software ”

4.5/5 (overall) - Juan Pablo A.
Pros:
  • FreshDesk is one of the greatest ticket management software.
  • It has a marketplace with addins that can expand it’s features and possibilities and is easy to use.
Cons:
  • The customer portal is a little bit dissapointing and can’t be customized for every client.
  • The contact management and arcade (gamification) features could be better, although they work

Features

  • Access Control
  • Analytics
  • Agile Software Development
  • Application Integration
  • Assessment Management
  • Assignment Management
  • CRM Integration
  • Commenting
  • Sales Enablement
  • Security
  • Team Collaboration
  • Predictive Sales
  • Performance Management
  • Business Intelligence
  • Process Management

Images & Videos

Q & A

Does Freshdesk offer a free trial period?

Yes, it does. The Freshdesk platforms offer all new users with a free 21-day trial period. This provides users with an ample amount of time to review the app’s capabilities. Plus, this provides excellent analysis on whether Freshdesk is the app they use, moving forward with their company. The free trial is also only for Freshdesk’s Estate plan for full functionality.

How much does Freshdesk cost?

Freshdesk provides new customers and potential users with four (4) paid subscription based price plans. These are: the Blossom plan ($15/agent/month), the Garden plan ($35/agent/month), the Estate plan ($49/agent/month), and the Forest plan ($99/agent/month). All plans are only billed on a monthly basis.

Does Freshdesk offer add-ons to boost functionality?

Yes, it does. The Freshdesk platform provides users three (3) varieties of add-ons that they can incorporate into their subscription plan. These are: the Field Service Management add-on ($29/field employee/month), the Freddy Self-Service add-on ($500/5,000 sessions), and the Freddy Ultimate add-on ($75/agent/month and $500/5,000 sessions).

Can you upgrade or downgrade your subscription with Freshdesk?

Yes, you can. With Freshdesk, you can instantly upgrade your subscription plan at any time at all. However, if you choose to downgrade or maybe cancel your subscription, you can only do so at the end of your billing period

What is Freddy in the Freshdesk platform?

Basically, Freddy is an advanced Artificial Intelligence or AI from freshworks. It helps users automate the most basic tasks Plus, Freddy also boosts your team’s overall productivity thanks to its smart features

What payment methods does Freshdesk accept?

For new customers, Freshdesk accepts payments through these credit cards: Visa, Mastercard, and American Express. For offline payments, the app only supports USD pricing. Load More

Alternatives

saas