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10+ ChurnZero Alternatives and Competitors

ChurnZero

4.6 User Rating
$7.5 M Revenue
200+ No of Employees
2015 Founded
SaaS Industry
Customer Engagement Software Category
You Mon Tsang CEO
Overview

ChurnZero is a cloud-based customer engagement platform designed to cater to businesses that offer its customers subscription packages. This app also provides valuable insights, such as a prediction feature regarding their clients' likelihood to renew a subscription. ChrunZero is also one of the more recently established software companies, with it only made available in 2015. However, since then, the app now has more than 6,000 and closed in on 7,000 customers worldwide. Plus, its more than 200 employees are well-equipped to serve all users.

On top of that, ChurnZero is also averaging $7.5 million per year in revenue. This is thanks to its outstanding CEO, You Mon Tsang. If you want to know more details about ChurnZero, you can start by scrolling down to see relevant information, including key employees, price plans, and more. Also, you can see all top-notch competitors of this app on our list provided below. It includes customer engagement apps, such as LiveAgent, LiveChat, Freshdesk Customer Engagement, Intercom, and more.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
EngageBay 4.4 Sreedhar Ambati Custom 2006 $1 M 20+ California 1878+ Reviews 64500+
Pega 4.3 Alan Trefler Custom 1983 $891.6 M 5000+ Massachusetts 1989+ Reviews 1200+
WebEngage 4.4 Avlesh Singh Custom 2010 $100 M 120+ Mumbai 1888+ Reviews 12468+
Astute 4.5 Joe Sanda Custom 1995 $100 M 181+ Ohio 1777+ Reviews 85373+
Liveagent 4.7 Viktor Zeman Custom 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
Intercom 4.5 Karen Peacock $87 2011 $50 M 934+ San Francisco 1874+ Reviews 100000+
Livechat Customer Engagement 4.6 Mariusz Cieply $19 2002 $89.4 M 200+ Poland 1887+ Reviews 30000+
Zoho Desk Customer Engagement 4.5 Sridhar Vembu Custom 1996 $600 M 9100+ Chennai 1777+ Reviews 30000000+
Freshdesk Customer Engagement 4.5 Girish Mathrubootham Custom 2010 $200 M 5000+ California 1989+ Reviews 40000+
Zendesk Customer Engagement 4.4 Mikkel Svane $5 2007 $816.4 M 3570+ San Francisco 1878+ Reviews 150000+

Key Employees

Image Name Designation Email ID Twitter Linkedin
Hunter Montgomery Chief Marketing Officer N/A N/A https://www.linkedin.com/in/huntermontgomery
William Wagner President N/A N/A https://www.linkedin.com/in/williamrwagner
Cal Shilling Founder N/A N/A https://www.linkedin.com/in/cshilling

Reviews

“ Great CS platform for SaaS businesses ”

4.5/5 (overall) - Winnie I.
Pros:
  • Implementing ChurnZero has been one of the highlights of our year.
  • It is a great feeling knowing we are proactively able to monitor client health and manage renewals appropriately.
Cons:
  • ChurnZero has been good so far at listening to us and accepting feedback and helping us with implementation.
  • I have no doubt they have good product roadmap plans and will incorporate elements as more and more of their customers suggest improvements.

“ ChurnZero has changed the way I manage my clients, making it easier successfully do my job ”

4.25/5 (overall) - Daniel F.
Pros:
  • ChurnZero is great for me to quickly check usage reports, recent activities, and even active contacts.
  • I’ve been able to identify new users simply from the CZ dashboard or my custom alerts, which has helped me to be visible to everyone I should be engaged with
Cons:
  • There’s not much to dislike with the service.
  • Sometimes the ChurnScore might not be as representative of my clients’ health, but that is basically subjective to each client and their own strategy & use of their platform.

“ Great insights at the click of a button ”

4.5/5 (overall) - Craig P
Pros:
  • Consistent theme throughout the product makes it easy to figure out.
  • Shows great insights into your accounts, and you can manipulate the data to see exactly what you want.
Cons:
  • Data is pushed in 1 day after it occurs Lack of time of day activity is occurring reporting, only total for the day.
  • The UI is a little glitchy in places formatting weirdly.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Agile Software Development
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Campaign Analysis
  • Employee Management
  • Sales Force Automation
  • Security
  • Marketing Automation
  • Predictive Sales
  • Performance Management
  • Process Management

Images & Videos

Q & A

Does the ChurnZero platform integrate with third-party apps?

Yes, it does. In fact, ChurnZero integrates with various applications that span from one functionality to another, providing excellent flexibility. However, the more notable third-party software that ChurnZero integrates with are: Salesforce, Slack, Google, Microsoft, HubSpot, Freshdesk, Zendesk, JIRA software, Zoho Desk, Stripe, Zoho CRM, Copper, Gmail, Outlook, Pipedrive, Microsoft Dynamics, FreshSales, and NetSuite

What are the product features of ChurnZero?

Well, all of ChurnZero’s robust feature set include: Command Center, Customer Health Scores, Customer Segmentation, Real-Time Alert System, Customer Journeys, Plays and Automation, In-App Communications, Walkthroughs, Net Promoter Score, Reporting, and SlackBot. All of these features are designed to help businesses grow and succeed through customer engagement

How much does the ChurnZero app cost?

The ChurnZero application offers all of its users with subscription based price plans. However, the software did not provide specific prices of their subscription plans on its website. So, if interested, you would need to get in touch with a sales representative from ChurnZero to get started.

Does ChurnZero have a mobile application?

Unfortunately, ChurnZero does not have a mobile application on Android and iOS, as of this moment. However, since the software is a cloud based application, you can still have access to it with your phone’s mobile browser. All that you would need next is a stable internet connection.

Who are the usual customers or users of the ChurnZero software?

Because ChurnZero is a robust and flexible software app, it attracts a wide range of businesses across a variety of industries. So, the usual company sizes that use it are usually from small businesses all the way to large enterprises.

Does ChurnZero offer a free trial period?

The ChurnZero platform does not offer customers with a free trial period. However, the app does offer a free live demo so that users can see how they can use ChurnZero effectively.

Alternatives

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