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10+ Astute Alternatives and Competitors

Astute

9 User Rating
$$100 M Revenue
181+ No of Employees
1995 Founded
SaaS Industry
Customer Engagement Software Category
Joe Sanda CEO
Overview

Astute is an advanced cloud-based customer engagement software for businesses of all sizes. It enables users to connect with their customers through various platforms. Such platforms include social media, website, phone, email, and much more. On top of that, Astute’s robust tools and features make them the go-to software for

more than 85,000 customers worldwide. And the app has continued to do so since it started in 1995. Astute also now averages $100 million per year, thanks to its excellent leader in Joe Sanda, the company CEO. Besides Mr. Sanda, Astute has well over 180 employees, working to provide updated tools for its users. Among those employees are Christopher Conner (CISO), Philippe Schulz (Vice President), and Jonathan D'Sousa (Sales Executive). If you want to know more about Astute, scroll down this page now. However, we also provide a list of all its elite competitors, including LiveAgent, LiveChat, ChurnZero, Freshdesk Customer Engagement, Intercom, Zoho Desk Customer Engagement, and so much more, all located below.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
ChurnZero 9.1 You Mon Tsang Custom 2015 $$7.5 M 200+ Washington 1877+ Reviews 6930+
Freshdesk 9.4 Girish Mathrubootham $0 2003 $100M 2000+ California 4000+ Reviews 150000+
EngageBay $ + + Reviews +
Pega $ + + Reviews +
WebEngage $ + + Reviews +
Zendesk 9.5 Mikkel Svane $12 2003 $816.4 M 3570+ San Francisco 5000+ Reviews 150000+
Zoho Desk 9 Sridhar Vembu $13 1996 $500 M 9100+ Chennai 3000+ Reviews 30000000+
Liveagent 9.5 Viktor Zeman Custom 2004 $$3.6 M 50+ Bratislava 1788+ Reviews 2750+
Intercom 9 Karen Peacock $87 2011 $$50 M 934+ San Francisco 1874+ Reviews 100000+
Livechat Customer Engagement 4.6 Mariusz Cieply $19 2002 $89.4 M 200+ Poland 1887+ Reviews 30000+

Pricing

Key Employees

Image Name Designation Email ID Twitter Linkedin
Christopher Conner CISO N/A N/A https://www.linkedin.com/in/christopherjconner
Philippe Schulz Vice President N/A N/A https://nl.linkedin.com/in/philippeschulz
Jonathan D'Sousa Sales Executive N/A N/A https://ca.linkedin.com/in/jonathandsousa

Reviews

“ Simple and Speedy ”

4/5 (overall) - Verified reviewer
Pros:
  • Astute generates from a huge database of information for me.
  • It searched and summarizes things way quicker than the human minds capable of. All in all, the filters make sense
Cons:
  • Sometimes when sifting through thousands of cases it can get slow.

“ Easy to use ”

4/5 (overall) - Verified reviewer
Pros:
  • EPC is very easy to use.
  • Everything is mapped out for our team.
Cons:
  • Error messages.
  • Cases wont save at times

Features

  • Access Control
  • Analytics
  • Agile Software Development
  • Application Integration
  • Assignment Management
  • Assessment Management
  • CRM Integration
  • Email Distribution
  • Document Storage
  • Sales Enablement
  • Security
  • Team Collaboration
  • Predictive Sales
  • Performance Management
  • Process Management

Images & Videos

Q & A

How much does the Astute platform charge for their products?

For all of the highly interested customers of the Astute platform, you are provided with a quote based price plan. This means that you would need to contact the app’s sales team to get started. Once they have gotten in touch with you, you would say everything that you need from their services, and Astute’s sales team will provide you with an accurate price quote

What are the customer types that usually use Astute?

Since the Astute software provides a quote based price plan, this means you can have a more flexible pricing for you and your business. This means that the app’s customers are: Individuals (Freelancers, Influencers, Managers), Startups, Small Businesses, Mid-Sized Businesses, and Large Enterprises.

Does Astute offer a free trial for new customers or users?

Yes, it does. The Astute software provides users with a free 7-day trial period where they can download and install the system to learn how it works. On top of that, the free trial period helps you decide if Astute is the best app for your company.

What are the devices supported by the Astute platform?

First and foremost, Astute is a web-based software application. That means it provides users with the flexibility and convenience to access it on any device that has a reliable internet connection. If you want to know those supported devices, they are: Windows, iMac, Android, iOS (iPhone and iPad)

What are the primary features of the Astute app?

Astute is home to a variety of top-class features, which makes them one the best apps available. However, its main features are: Artificial Narrow Intelligence, Deep Learning, Agent Guidance, Omni-Channel Engagement, Unified Customer View, and Natural Language Processing.

What type of support does Astute provide its users?

Astute provides only two (2) support options, which are: Email and Phone support.

Alternatives

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