10+ Best Customer Engagement Softwares 2021
Table of Content
In today’s customer-centered economy, customer engagement has been the uppermost determinant for businesses’ long-term growth and success. This idea is of no question, considering that customer engagement is fundamental for every business. However, the only challenge that involves this inevitable business process is how to maintain it, knowing that 84% of customers say that the customer experience provided by a company is as important as its products and services, as per Salesforce.
| ||Livechat Customer Engagement||4.6||Mariusz Cieply||$19||2002||$89.4 M||200+||Poland||1887+ Reviews||30000+|
| ||Intercom||4.5||Karen Peacock||$87||2011||$50 M||934+||San Francisco||1874+ Reviews||100000+|
| ||Zoho Desk Customer Engagement||4.5||Sridhar Vembu||Custom||1996||$600 M||9100+||Chennai||1777+ Reviews||30000000+|
| ||Liveagent||4.7||Viktor Zeman||Custom||2004||$3.6 M||50+||Bratislava||1788+ Reviews||2750+|
| ||Zendesk Customer Engagement||4.4||Mikkel Svane||$5||2007||$816.4 M||3570+||San Francisco||1878+ Reviews||150000+|
| ||WebEngage||4.4||Avlesh Singh||Custom||2010||$100 M||120+||Mumbai||1888+ Reviews||12468+|
| ||Pega||4.3||Alan Trefler||Custom||1983||$891.6 M||5000+||Massachusetts||1989+ Reviews||1200+|
| ||EngageBay||4.4||Sreedhar Ambati||Custom||2006||$1 M||20+||California||1878+ Reviews||64500+|
| ||Freshdesk Customer Engagement||4.5||Girish Mathrubootham||Custom||2010||$200 M||5000+||California||1989+ Reviews||40000+|
| ||ChurnZero||4.6||You Mon Tsang||Custom||2015||$7.5 M||200+||Washington||1877+ Reviews||6930+|
With so much to deal with in running a business, from maintaining a stable revenue, down to employment management, businesses tend to overlook the importance of customer engagement. Customer engagement is the use of communication that establishes an interaction between a consumer and an organization. This process demonstrates how to value consumers by strategically implementing ways to meet their goals. Today, customer engagement now transformed into a platform, with a function to encompasses the full span of customer interactions.
- It helps companies establish a better customer experience (CX).
- It increases revenue.
- It maintains customer loyalty.
Now that you’ve already known what customer engagement software means for your business, now is the time wherein you have to find the best product for you. No need for you to browse multiple tabs, for we already have the perfect list for you that already consists of each software’s advantages and disadvantages. Check them out!