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10+ Best Customer Engagement Softwares 2021

In today’s customer-centered economy, customer engagement has been the uppermost determinant for businesses’ long-term growth and success. This idea is of no question, considering that customer engagement is fundamental for every business. However, the only challenge that involves this inevitable business process is how to maintain it, knowing that 84% of customers say that the customer experience provided by a company is as important as its products and services, as per Salesforce. 

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Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Livechat Customer Engagement 4.6 Mariusz Cieply $19 2002 $89.4 M 200+ Poland 1887+ Reviews 30000+
Intercom 4.5 Karen Peacock $87 2011 $50 M 934+ San Francisco 1874+ Reviews 100000+
Zoho Desk Customer Engagement 4.5 Sridhar Vembu Custom 1996 $600 M 9100+ Chennai 1777+ Reviews 30000000+
Liveagent 4.7 Viktor Zeman Custom 2004 $3.6 M 50+ Bratislava 1788+ Reviews 2750+
Zendesk Customer Engagement 4.4 Mikkel Svane $5 2007 $816.4 M 3570+ San Francisco 1878+ Reviews 150000+
WebEngage 4.4 Avlesh Singh Custom 2010 $100 M 120+ Mumbai 1888+ Reviews 12468+
Pega 4.3 Alan Trefler Custom 1983 $891.6 M 5000+ Cambridge 1989+ Reviews 1200+
EngageBay 4.4 Sreedhar Ambati Custom 2006 $1 M 20+ California 1878+ Reviews 64500+
Freshdesk Customer Engagement 4.5 Girish Mathrubootham Custom 2010 $200 M 5000+ California 1989+ Reviews 40000+
ChurnZero 4.6 You Mon Tsang Custom 2015 $7.5 M 200+ Washington 1877+ Reviews 6930+

Livechat Customer Engagement

4.6 User Rating
$19 Price
Customization Reports, analytics Security, LiveChat APIs Features
Overview
LiveChat is a software company that aims to offer robust solutions for customer engagement for various industries. Founded in 2002, the application now has more than 30,000 global users at an increasing rate. It targets for businesses to experience growth through an enhanced customer experience with rapid inquiry response and gain better client relations.

Intercom

4.5 User Rating
$87 Price
A/B testing, Email campaign, Real-time updates Features
Overview
Intercom is an integrated customer engagement system for both marketing and sales teams. It features robust solutions, including advanced algorithms, help desk, push messages, and much more, so users have the proper tools and features to serve their customers. Aside from that, since the platform started offering its functionality in 2011, it showed tremendous growth and continues to do so. Today, Intercom has more than 100,000 active users per month, and it also has over 1,800 reviews scattered around review-centered sites for anyone interested in using its services. Thanks to its 900 employees, including CEO Karen Peacock, Intercom now has an estimated $50 million revenue per year. If interested in knowing the app’s location and other details, scroll down now. Aside from that, you can also get a glimpse of Intercom’s best alternatives and competitors on our list below. The list contains the best customer engagement apps, such as LiveAgent, LiveChat, ChurnZero, Freshdesk Customer Engagement, Astute, Zoho Desk Customer Engagement, EngageBay, and much more.

Zoho Desk Customer Engagement

4.5 User Rating
Custom Price
Customization Scheduled reports, Graphic dashboards, Workflow rules Features
Overview
Another fantastic software that provides robust customer engagement is Zoho Desk Customer Engagement. This app provides robust solutions for all businesses, disregarding their size. As part of the Zoho suite of applications, Zoho Desk Customer Engagement enables its users to integrate with the Zoho Corporation's apps seamlessly. Thus, the platform is one of the most used customer engagement tools in the market, having more than 30 million active users. On top of that, the integration functionality also enables them to earn an estimated average of $600 million in revenue annually. These numbers would not be high if not for Zoho Desk Customer Engagement CEO Sridhar Vembu, along with the app’s more than 9,100 employees. If you want to know more about this app, such as its price plans, key employees, location, and more, scroll down now. However, if uninterested in the app, we also have a list of all its competitors. It includes robust apps, such as LiveAgent, LiveChat, ChurnZero, Freshdesk Customer Engagement, Intercom, and so much more.  

Liveagent

4.7 User Rating
Custom Price
Help center Hybrid tickets, Automatic call routing, Time tracking Features
Overview
LiveAgent is an advanced cloud-based customer engagement software that provides its services to small and mid-sized businesses. As one of the more robust customer engagement platforms, this app provides live chat support and provides other tools, including license management, online self-service portals, ticket management, and more. The company CEO, Viktor Zeman, finely leads his small yet hardworking team of 50 employees, which enables them to serve the software’s more than 2,800 customers. This also helped them in having more than 1,700 reviews, most of which are quite positive. On top of that, since LiveAgent started its services in 2004, the platform now has an average of $3.6 million in revenue per year. This puts them on the list of the best customer engagement apps of today. Speaking of, we also provide a list of only the finest alternatives and competitors of LiveAgent below. The list includes LiveChat, ChurnZero, Freshdesk Customer Engagement, Intercom, Astute, Zoho Desk Customer Engagement, EngageBay, and so much more. Scroll down now to see more details.

Zendesk Customer Engagement

4.4 User Rating
$5 Price
Community forums, Open API, Real time updates Features
Overview
When it comes to the customer engagement platform, it's impossible not to recognize the Zendesk software. Zendesk is an award-winning customer service software, designed to provide high-end customer service solutions across businesses. Founded by Mikkel Svane, Alexander Aghassipour, and Morten Primdahl in 2007, Zendesk was primarily designed to support sales and customer engagement. The platform has been utilized by more than 200,000+ customers worldwide, thanks to its top-notch features, including flexible ticket management, mobile support, robust reporting, screencasting, multi-brand support, and out-of-the-box integrations for more than 100 third-party apps. With thousands of users that trust Zendesk, the software also becomes the main platform for renowned brands, such as 99designs, 20th Century Fox, Archway, Animoto, Atlassian, BigFish Games, and Central Desktop. Running with its 13 years in the business, Zendesk is now recognized as one of the best customer engagement platforms for business, competing against other software like Livechat, Intercom, LiveAgent, Zoho Desk, ChurnZero, Freshdesk, EngageBay, Pega, and WebEngage.

WebEngage

4.4 User Rating
Custom Price
Lead Management, A/B Testing, Hyper-Personalisation Features
Overview
WebEngage is a cloud-based marketing automation software that provides integrated customer data solutions, improving customer engagement. It enables users to gather vital customer information to create custom marketing campaigns through various channels. Those include push notifications, social media, SMS, email, and much more. Since it started in 2010, WebEngage is one of the fastest-growing software in the market. The platform now has more than 12,000 customers, from which they received over 1,800 reviews and are mostly positive. On top of that, WebEngage also has an estimated annual revenue of $100 million, making it one of the top earners. Aside from these numbers, WebEngage also has multiple alternatives and competitors. They are LiveAgent, LiveChat, ChurnZero, Freshdesk Customer Engagement, Intercom, Astute, Zoho Desk Customer Engagement, EngageBay, Zendesk Customer Engagement, and Pega. If you want to find more information regarding these platforms, scroll down this page.

Pega

4.3 User Rating
Custom Price
Lead generation, Customer service, Fraud detection Features
Overview
Pega is an enterprise grade all-in-one customer relationship management or CRM platform that is available in the market today. It also provides a robust customer engagement solution for its users. The Pega app also offers other excellent tools, including case management, business process management, robotic process automation, and so much more. This system is also one of the earliest of its type, having established itself in 1983. Since then, Pega now has more than 5,000 employees, and it is earning an industry-leading $891 million per year in revenue. Of its thousands of employees, Pega has two key employees - namely Adriana Bokel Herde as Chief People Officer and Don Schuerman as Chief Technology Officer & Vice President. If you need a more in-depth knowledge of Pega, all you need to do is scroll down. You will also find a list of the best alternatives and competitors of this platform. It includes LiveAgent, LiveChat, ChurnZero, Freshdesk Customer Engagement, and more. Find all that and more as you scroll down.

EngageBay

4.4 User Rating
Custom Price
Marketing Automation, Email Marketing, ROI tracking Features
Overview
EngageBay CE is a cloud-based platform and extended functionality of the EngageBay suite. It offers a robust customer engagement solution for small to mid-sized businesses. Part of its solution is its flawless integration with the apps developed by EngageBay. On top of that, this platform is also one of the more popular systems in the industry. As a matter of fact, EngageBay CE has more than 64,000 paying customers per month. Even with a small team of 20 employees at the ready, this platform has what it takes to serve all users. Thanks to its superb leader and CEO, Sreedhar Ambati, EngageBay CE is now one of the most successful market platforms since it started in 2006. If you would like to know more about this app, like its annual revenue, key employees, year founded, and more, scroll down now. However, it also competes with a few of the best customer engagement software available, such as LiveAgent, LiveChat, ChurnZero, Freshdesk Customer Engagement, Intercom, and more. You can also see the full list of platforms below.

Freshdesk Customer Engagement

4.5 User Rating
Custom Price
Activity log Ticket export, Smart automation, Customization Features
Overview
Freshdesk Customer Engagement is a robust cloud-based software that provides a customer engagement solution for businesses of all sizes. It enables customer service teams to automate their workflows and customize them to easily serve customers faster and better. Since it first offered its capabilities in 2010, Freshdesk Customer Engagement is now one of the most notable industry platforms. Today, it has more than 40,000 customers and close to 2,000 reviews online. These provide a fantastic insight into the app’s reliability in terms of overall functionality. With an estimated revenue of $200 million per year, Freshdesk Customer Engagement is one of the industry's biggest earners. Thanks to CEO Girish Mathrubootham, and its 5,000 employees, people are willing to invest in the platform’s services. To know more about Freshdesk Customer Engagement, scroll down now. However, if interested in knowing its alternatives and competitors, we also have that on our list below. It contains apps, such as LiveAgent, LiveChat, ChurnZero, Intercom, Astute, and more.

ChurnZero

4.6 User Rating
Custom Price
Customer engagement , Real time data, Email marketing Features
Overview
ChurnZero is a cloud-based customer engagement platform designed to cater to businesses that offer its customers subscription packages. This app also provides valuable insights, such as a prediction feature regarding their clients' likelihood to renew a subscription. ChrunZero is also one of the more recently established software companies, with it only made available in 2015. However, since then, the app now has more than 6,000 and closed in on 7,000 customers worldwide. Plus, its more than 200 employees are well-equipped to serve all users. On top of that, ChurnZero is also averaging $7.5 million per year in revenue. This is thanks to its outstanding CEO, You Mon Tsang. If you want to know more details about ChurnZero, you can start by scrolling down to see relevant information, including key employees, price plans, and more. Also, you can see all top-notch competitors of this app on our list provided below. It includes customer engagement apps, such as LiveAgent, LiveChat, Freshdesk Customer Engagement, Intercom, and more.

With so much to deal with in running a business, from maintaining a stable revenue, down to employment management, businesses tend to overlook the importance of customer engagement. Customer engagement is the use of communication that establishes an interaction between a consumer and an organization. This process demonstrates how to value consumers by strategically implementing ways to meet their goals. Today, customer engagement now transformed into a platform, with a function to encompasses the full span of customer interactions. 

Benefits:

  1. It helps companies establish a better customer experience (CX). 
  2. It increases revenue.
  3. It maintains customer loyalty. 

Now that you’ve already known what customer engagement software means for your business, now is the time wherein you have to find the best product for you. No need for you to browse multiple tabs, for we already have the perfect list for you that already consists of each software’s advantages and disadvantages. Check them out!