10+ Zendesk Customer Communication Alternatives and Competitors

Zendesk Customer Communication

8.5 User Rating
$194 M Revenue
3570+ No of Employees
2007 Founded
SaaS Industry
Customer Communication Management Category
Mikkel Svane CEO
Overview

Zendesk Customer Communication is another comprehensive customer communication software built to provide extensive solutions for businesses. Programmed as part of Zendesk’s high-end solutions, Zendesk Customer Communications encompasses all the basic and advanced customer communication management tools. Since its release, Zendesk Customer Communications becomes the primary platform for 150,000+ users worldwide.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Opentext Exstream Opentext Exstream 9.5 Mark Barrenechea N/A 1998 $3 B
12,200+
Lexington
1654+ Reviews
5K +
Ecrion Ecrion 9.4 Florin Vasilian N/A 2002 $12.8 M
111+
Rockville
1874+ Reviews
3.6K +
Quadient Inspire Customer Communication Quadient Inspire Customer Communication 9.3 Geoffrey Godet N/A 1984 $316.1 M
1,000+
Bagneux
1777+ Reviews
1.4K +
Front Front 9.2 Mathilde Collin $9 2013 $16 M
209+
San Francisco 1698+ Reviews
4.4K +
Hyland Customer Communication Hyland Customer Communication 9.1 William A. (Bill) Priemer N/A 1991 $500 M
3,500+
Kansas 1698+ Reviews
4K +
Bitrix24 Customer Communication Bitrix24 Customer Communication 9 Sergey Rizhikov N/A 1998 $25.8 M
166+
Virginia 1698+ Reviews
5M +
Guest-Note Guest-Note 8.9 Robert Sinclair $495 2016 N/A 500+
San Antonio
1874+ Reviews
N/A
Message Point Message Point 8.8 Steve Biancaniello N/A 1998 $16.4 M
113+
Toronto 1698+ Reviews
N/A
Chronic Care Management Software Chronic Care Management Software 8.7 William Mills N/A 2015 $18 M
99+
Solon
1987+ Reviews
N/A
Messenger Communication Platform Messenger Communication Platform 8.6 Franz Buchenberger N/A 2015 $8 M
65+
Munchen
1698+ Reviews
3.8K +

Pricing

Lite
$0
100k custom object records
Zendesk events only (EAP)
90-day event retention
Lite API limits
Professional
$19 per agent per month
500k custom object records
25k external custom events/day
1-year event retention
5 external profiles/person
Enterprise
$59 per agent per month
25M custom object records
Zendesk events (EAP)
100k external custom events/day
3-year event retention

Key Employees

ImageNameDesignationLinkedin
Peter KazanjyPeter KazanjyEntrepreneurhttps://www.linkedin.com/in/kazanjy
Christoph JanzChristoph Janzhttps://www.linkedin.com/in/christophjanz
Jaimie BussJaimie BussVP of Saleshttps://www.linkedin.com/in/jaimiebuss

Reviews

“ Zendesk is an easy one-stop platform ”

9/10 (overall) - Michael Jacobson
Pros
  • Allows multiple inboxes with easy assignment of inboxes to specific agents.
  • Organizes tickets for emails, chats and calls for easy access and research.
Cons
  • No real cons…
  • Easy to use, with a great interface!

“ Well Organized Ticketing Solution. ”

8/10 (overall) - Omer Yaqoob
Pros
  • Assigning tickets to agents and allowing them to follow through the entire process from end to end.
  • Multiple teams can be in the same instance and tickets can be assigned between teams depending on which stage of the process it is up to.
Cons
  • There are some additional purchases that can be made to increase reporting, however, I would like to see some more reporting out of the box.
  • It would be good if we could make our own Statuses as not everything fits into the preconfigured categories

“ Zendesk promotes an optimal and efficient relationship with our customers ”

9/10 (overall) - Emely Foster
Pros
  • We can easily manage multiple inboxes department wise.
  • We can assign tickets to multiple teams at the same time and they can work on a queries simultaneously, depending of the nature of the issue.
Cons
  • Once an email is sent we cannot retract it.
  • That’s the feature which is missing in Zendesk, otherwise it is a perfect solution.

Features

  • Access Control
  • Analytics
  • Accounting Intergration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • Customer Support
  • Employee Management
  • List Management
  • Marketing Automation
  • Team Collaboration
  • Performance Management
  • Process Management

Images & Videos

Q & A

Q. How much does Zendesk Customer Communication cost?

Zendesk Customer Communication is highly accessible for all Zendesk subscription plans. You can access Zendesk Customer Communication through the Suite Team at $49 per agent per month, the Suite Growth at $79 per agent per month, and Suite Professional at $99 per agent per month. Zendesk Customer Communication is also available in Zendesk’s Suite Enterprise at $150 per agent per month.

 

Q. Does Zendesk Customer Communication offer any free trial access?

Yes! As part of Zendesk’s solution, Zendesk Customer Communication offers free trial access that you can enjoy. You can access this superb offer by signing up for the Zendesk Suite trial; then, you can have all access to the Zendesk Suite Professional plan. On the other hand, if you want to access Zendesk’s trial for a specific plan, just Zendesk’s support team.

Q. What payment options does Zendesk Customer Communication accept?

Zendesk Customer Communication currently supports subscription payments via credit card, PayPal, wire transfers, and checks.

 

Q. Does Zendesk Customer Communication offer integration?

Yes. Zendesk Customer Communication has third-party integration functionality that connects with other system providers. You can widely connect Zendesk Customer Communication in platforms like ChurnZero, Monday.com, Marketo, Cohere, Quickie PLUS, MaestroQA, and so much more.