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10+ Zendesk Customer Communication Alternatives and Competitors

Zendesk Customer Communication

Zendesk Customer Communication

4.2 User Rating
$194 M Revenue
3570+ No of Employees
2007 Founded
SaaS Industry
Customer Communication Management Category
Mikkel Svane CEO
Overview

Zendesk Customer Communication is another comprehensive customer communication software built to provide extensive solutions for businesses. Programmed as part of Zendesk's high-end solutions, Zendesk Customer Communications encompasses all the basic and advanced customer communication management tools. Since its release, Zendesk Customer Communications becomes the primary platform for 150,000+ users worldwide.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Opentext Exstream 4.7 Mark Barrenechea Custom 1998 $3 B 12200+ Lexington 1654+ Reviews 5000+
Ecrion 4.7 Florin Vasilian Custom 2002 $12.8 M 111+ Rockville 1874+ Reviews 3570+
Quadient Inspire Customer Communication 4.6 Geoffrey Godet Custom 1984 $316.1 M 1000+ Bagneux 1777+ Reviews 1400+
Chronic Care Management Software 4.3 William Mills Custom 2015 $18 M 99+ Solon 1987+ Reviews N/A
Front 4.6 Mathilde Collin $9 2013 $16 M 209+ San Francisco 1698+ Reviews 4400+
Hyland Customer Communication 4.5 William A. (Bill) Priemer Custom 1991 $500 M 3500+ Kansas 1698+ Reviews 4000+
Guest-Note 4.4 Robert Sinclair $495 2016 N/A 500+ San Antonio 1874+ Reviews N/A
Bitrix24 Customer Communication 4.5 Sergey Rizhikov Free 1998 $25.8 M 166+ Virginia 1698+ Reviews 5000000+
Message Point 4.4 Steve Biancaniello Custom 1998 $16.4 M 113+ Toronto 1698+ Reviews N/A
Messenger Communication Platform 4.3 Franz Buchenberger Custom 2015 $8 M 65+ Munchen 1698+ Reviews 3800+

Pricing

Lite
  • $0
  • 100k custom object records
  • Zendesk events only (EAP)
  • 90-day event retention
  • Lite API limits
Professional
  • $19/agent/month
  • 500k custom object records
  • 25k external custom events/day
  • 1-year event retention
  • 5 external profiles/person
Enterprise
  • $59/agent/month
  • 25M custom object records
  • Zendesk events (EAP)
  • 100k external custom events/day
  • 3-year event retention

Key Employees

Image Name Designation Email ID Twitter Linkedin
Peter Kazanjy Entrepreneur N/A N/A https://www.linkedin.com/in/kazanjy
Jaimie Buss VP of Sales N/A N/A https://www.linkedin.com/in/jaimiebuss

Reviews

“ Zendesk is an easy one-stop platform ”

4.5/5 (overall) - Michael Jacobson
Pros:
  • Allows multiple inboxes with easy assignment of inboxes to specific agents.
  • Organizes tickets for emails, chats and calls for easy access and research.
Cons:
  • No real cons…
  • Easy to use, with a great interface!

“ Well Organized Ticketing Solution. ”

4/5 (overall) - Omer Yaqoob
Pros:
  • Assigning tickets to agents and allowing them to follow through the entire process from end to end.
  • Multiple teams can be in the same instance and tickets can be assigned between teams depending on which stage of the process it is up to.
Cons:
  • There are some additional purchases that can be made to increase reporting, however, I would like to see some more reporting out of the box.
  • It would be good if we could make our own Statuses as not everything fits into the preconfigured categories

“ Zendesk promotes an optimal and efficient relationship with our customers ”

4.5/5 (overall) - Emely Foster
Pros:
  • We can easily manage multiple inboxes department wise.
  • We can assign tickets to multiple teams at the same time and they can work on a queries simultaneously, depending of the nature of the issue.
Cons:
  • Once an email is sent we cannot retract it.
  • That’s the feature which is missing in Zendesk, otherwise it is a perfect solution.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • Customer Support
  • Employee Management
  • List Management
  • Marketing Automation
  • Team Collaboration
  • Performance Management
  • Process Management

Images & Videos

Q & A

How much does Zendesk Customer Communication cost?

Zendesk Customer Communication is highly accessible for all Zendesk subscription plans. You can access Zendesk Customer Communication through the Suite Team at $49 per agent per month, the Suite Growth at $79 per agent per month, and Suite Professional at $99 per agent per month. Zendesk Customer Communication is also available in Zendesk’s Suite Enterprise at $150 per agent per month.

Does Zendesk Customer Communication offer any free trial access?

Yes! As part of Zendesk’s solution, Zendesk Customer Communication offers free trial access that you can enjoy. You can access this superb offer by signing up for the Zendesk Suite trial; then, you can have all access to the Zendesk Suite Professional plan. On the other hand, if you want to access Zendesk’s trial for a specific plan, just Zendesk’s support team.

What payment options does Zendesk Customer Communication accept?

Zendesk Customer Communication currently supports subscription payments via credit card, PayPal, wire transfers, and checks.

Does Zendesk Customer Communication offer integration?

Yes. Zendesk Customer Communication has third-party integration functionality that connects with other system providers. You can widely connect Zendesk Customer Communication in platforms like ChurnZero, Monday.com, Marketo, Cohere, Quickie PLUS, MaestroQA, and so much more.

Alternatives

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