10+ Front Alternatives and Competitors

Front

9.2 User Rating
$16 M Revenue
209+ No of Employees
2013 Founded
SaaS Industry
Customer Communication Management Category
Mathilde Collin CEO
Overview

Front is a software company that strives to solidify their clients’ customer relationships. They provide advanced tools that enhance customer experience and satisfaction. Front was co-founded in 2013 by CEO Mathilde Collin and CTO Laurent Perrin in Paris. Front has earned the trust of many brands to handle their customer communication management.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Opentext Exstream Opentext Exstream 9.5 Mark Barrenechea N/A 1998 $3 B
12,200+
Lexington
1654+ Reviews
5K +
Ecrion Ecrion 9.4 Florin Vasilian N/A 2002 $12.8 M
111+
Rockville
1874+ Reviews
3.6K +
Quadient Inspire Customer Communication Quadient Inspire Customer Communication 9.3 Geoffrey Godet N/A 1984 $316.1 M
1,000+
Bagneux
1777+ Reviews
1.4K +
Front Front 9.2 Mathilde Collin $9 2013 $16 M
209+
San Francisco 1698+ Reviews
4.4K +
Hyland Customer Communication Hyland Customer Communication 9.1 William A. (Bill) Priemer N/A 1991 $500 M
3,500+
Kansas 1698+ Reviews
4K +
Bitrix24 Customer Communication Bitrix24 Customer Communication 9 Sergey Rizhikov N/A 1998 $25.8 M
166+
Virginia 1698+ Reviews
5M +
Guest-Note Guest-Note 8.9 Robert Sinclair $495 2016 N/A 500+
San Antonio
1874+ Reviews
N/A
Message Point Message Point 8.8 Steve Biancaniello N/A 1998 $16.4 M
113+
Toronto 1698+ Reviews
N/A
Chronic Care Management Software Chronic Care Management Software 8.7 William Mills N/A 2015 $18 M
99+
Solon
1987+ Reviews
N/A
Messenger Communication Platform Messenger Communication Platform 8.6 Franz Buchenberger N/A 2015 $8 M
65+
Munchen
1698+ Reviews
3.8K +

Pricing

Starter
$9 /user /month BILLED ANNUALLY
Individual email inboxes
3 team channels included (1 email, 1 chat, 1 social)
3 basic rules
Plus
$24 /user /month BILLED ANNUALLY
5 team channels included (email, social, or chat only)
Basic integrations
Unlimited basic rules
Prime
$49 / user /month BILLED ANNUALLY
15 team channels included (all types)
All integrations and analytics
Advanced rules & SLAs
Enterprise
$79 /user /month BILLED ANNUALLY
100 team channels included (all types)
Advanced admin controls
Shift scheduling

Key Employees

ImageNameDesignationLinkedin
Quentin NickmansQuentin NickmansFounderhttps://www.linkedin.com/in/quentinnickmans
Dan SteinmanDan Steinmanhttps://www.linkedin.com/in/dan-steinman-79b272
Josh SteinJosh Steinhttps://www.linkedin.com/in/joshsteinvc

Reviews

“ Shared Email Tracking without the need for tickets ”

8/10 (overall) - Ari P.
Pros
  • Front allows multiple teams within my company to manage massive amounts of email in shared mailboxes, meet or exceed customer SLAs and seamlessly integrate our communications with our management systems.
  • We also like that we get all of the same functionality of email ticket tracking, but without the need for communicating the standard ticket responses and ids to our customers.
Cons
  • Our teams took sometime to get used to the new interface as it was difficult to pry Outlook out of their hands.
  • However, once they got the hang of Front they loved the integration and tracking abilities that Outlook does not have.

“ Love Front- Would Recommend ”

8/10 (overall) - Arielle B.
Pros
  • It is incredibly easy to use. We transitioned to this from HubSpot support and we were concerned about a learning curve, it is about as basic and intuitive as it comes.
  • We budgeted 2 weeks to implement and it took us less than 2 days to transfer everything over and learn how to use it for its core functions.
Cons
  • I may be doing this incorrectly- but the Slack integration doesn’t always work correctly. I think it would’ve been helpful in the integrations section to have a troubleshooting guide if it doesn’t work.
  • For us we filled out all fields and appropriate slack channels but the messages were not sent there. (Again could be our error)

“ Best email software ever ”

8/10 (overall) - Marjolaine L.
Pros
  • Sharing emails without having to forward them, being able to have internal conversations within an email.
  • Plenty of integrations
Cons
  • When I need to speak to all the team, I have to create a discussion and add them all, one by one. I’d rather have the possibility to @team within an email or a discussion to make sure they are all included.
  • I also whish we could find a slack inbox where we could find all the channels we have and avoid having to switch between the two softwares.

Features

  • Access Control
  • Analytics
  • Accounting Intergration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Team Collaboration
  • Predictive Sales
  • Performance Management
  • Process Management

Images & Videos

Q & A

Q. What are the available integrations of Front?

These are Front’s integrations: 

  • Aide
  • Aircall
  • Asana
  • AskNicely
  • ChargeDesk
  • Chatdesk
  • Chatra
  • Clearbit
  • ClickUp
  • CloudTalk
  • Delighted
  • Dialpad
  • Doorbell.io
  • Drift
  • Dropbox
  • Facebook
  • Fivetran
  • Flow.ai
  • FormCrafts
  • Forumbee
  • FullContact
  • Gainsight
  • Github
  • Gmail
  • Google Drive
  • Guru
  • HelpDocs
  • Herald
  • HubSpot
  • Influx
  • Intercom
  • Jira
  • Office 365
  • Salesforce
  • Shopify
  • Twitter
  • WhatsApp
  • Zoho CRM
  • Zoom
Q. Can Front cover multiple communication channels?

Yes, it can. Front can centralize all of your customer communication channels in a single platform for easy viewing. These channels could be live chats, emails, or SMS messages. In this way, it’ll be a lot easier to oversee all customer interactions. It could also help improve response time.

Q. Can I get a demo of Front?

Yes, you can. Demos are available for Front’s Enterprise and Prime subscription plans. They’re readily available for new users on Front’s website. You can get them instantly by signing up for a Front account. You should get a demo before getting Enterprise or Prime. It’s important to know if Front is good for your business before you pay for it.

Q. What operating systems does Front support?

Front supports four of the most common operating systems: Mac, Windows, Android (mobile app), and iOS (mobile app). For the mobile app version of Front, you can download it from the App Store or Google Play Store.