10+ Bitrix24 Customer Communication Alternatives and Competitors

Bitrix24 Customer Communication

9 User Rating
$25.8 M Revenue
166+ No of Employees
1998 Founded
SaaS Industry
Customer Communication Management Category
Sergey Rizhikov CEO
Overview

Bitrix24 Customer Communication is one of the leading customer communication management software that provides exceptional customer service across businesses. Designed under Bitrix24 software, Bitrix24 Customer Communications can generate leads via a multitude of channels, including website, phone, or social media. With its superb quality as a customer communications management software, the platform is trusted across multiple organizations today.

Alternatives

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Opentext Exstream Opentext Exstream 9.5 Mark Barrenechea N/A 1998 $3 B
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Ecrion Ecrion 9.4 Florin Vasilian N/A 2002 $12.8 M
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Quadient Inspire Customer Communication Quadient Inspire Customer Communication 9.3 Geoffrey Godet N/A 1984 $316.1 M
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Front Front 9.2 Mathilde Collin $9 2013 $16 M
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San Francisco 1698+ Reviews
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Hyland Customer Communication Hyland Customer Communication 9.1 William A. (Bill) Priemer N/A 1991 $500 M
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Bitrix24 Customer Communication Bitrix24 Customer Communication 9 Sergey Rizhikov N/A 1998 $25.8 M
166+
Virginia 1698+ Reviews
5M +
Guest-Note Guest-Note 8.9 Robert Sinclair $495 2016 N/A 500+
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Message Point Message Point 8.8 Steve Biancaniello N/A 1998 $16.4 M
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Chronic Care Management Software Chronic Care Management Software 8.7 William Mills N/A 2015 $18 M
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Solon
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Messenger Communication Platform Messenger Communication Platform 8.6 Franz Buchenberger N/A 2015 $8 M
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Pricing

Free
$0
5 GB
Unlimited
Starter business tool suite
Start+
$19/mo
2 users
10 GB
Sites and CRM to grow your business
CRM+
$55/mo
6 users
50 GB
Rock-solid CRM
Project+
$55/mo
24 users
50 GB
Rock-solid project management
Standard
$79/mo
50 users
100 GB
Advanced business tool suite

Key Employees

ImageNameDesignationLinkedin
Serg VostrikovSerg Vostrikovhttps://bd.linkedin.com/in/vostrikov
Bruno ConteBruno ConteDigital Strategisthttps://it.linkedin.com/in/brunoconte
Paul LevchukPaul LevchukHead of Data & Growthhttps://ua.linkedin.com/in/paullevchuk

Reviews

“ Tracking made easy ”

8/10 (overall) - Funmilayo W.
Pros
  • Easy to use…
  • You need maximum a day training and you can navigate yourself afterwards
Cons
  • Too many features and it’s a bit hard to navigate.
  • UX feels a little bit clunkly.

“ Easily the best CRM for its price ”

8/10 (overall) - Haris C.
Pros
  • The fact that you can customize this software like you have a blank slate in front of you is phenomenal.
  • If you can dream up a business process, you can do it with Bitrix24.
Cons
  • Customer support is limited
  • Any issues I had (although they were rare) took a while to fix my issue, if they fixed it at all.

“ Bitrix24 Is an All in One CRM and Collaboration Platform ”

9/10 (overall) - Awogor M.
Pros
  • Bitrix24 is a complete Workspace software and Customer Relation Mangement software to organize and manage all your work in one place including collaboration and live streaming to social media.
  • Bitrix helps to integrate your social media accounts and helps you manage them within as well.
Cons
  • Bitrix24 can be somehow complicated for the beginning, but with time.
  • You get used to it and can work almost with little or no supervision.

Features

  • Access Control
  • Analytics
  • Accounting Intergration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • Engagement Analytics
  • Team Collaboration
  • Predictive Sales
  • Security
  • Performance Management
  • Sales Enablement
  • Process Management

Images & Videos

Q & A

Q. How much does Bitrix24 Customer Communication cost?

Bitrix24 Customer Communication is highly available on all Bitrix24’s subscription plans. You can access Bitrix24 Customer Communication through the platform’s Start+, CRM+, and Project+ plans at $19 to $55 per month. You can also choose to have the platform through the Standard and Professional professional plan at $79 to $159 per month.

 

Q. Can I integrate Bitrix24 Customer Communication with other systems?

When it comes to third-party integrations, Bitrix24 Customer Communication offers extensive capabilities that you can utilize. You can choose to connect Bitrix24 Customer Communication with other systems, including Gmail, Google Calendar, Google Drive, MS Office, Office 365, OpenOffice, Dropbox, LibreOffice, Box, Xero, Mailchimp, IBM Lotus Notes, Docusign, and so much more.

Q. Can I deploy Bitrix24 Customer Communication on-premise?

Absolutely! Bitrix24 Customer Communication offers on-premise deployment options through BItrix24 Self-Hosted. Bitrix24 Customer Communication on-premise edition is ideal for organizations ranging from 50 to 50,000 employees in size. This type of deployment option comes with a web clustering module that you can easily scale up from a small trial to company-wide implementation.

 

Q. Does Bitrix24 Customer Communication has any native mobile app version?

Yes. You can widely access Bitrix24 Customer Communication using your mobile devices through the Bitrix24 Mobile app. This application version is highly accessible through Android and iOS devices and downloadable in Apple Store and Google Play.