10+ Best Customer Communication Management Softwares 2021

Customer communications management (CCM) is defined as the strategy to improve the creation, delivery, storage and retrieval of outbound communications, including those for marketing, new product introductions, renewal notifications, claims correspondence and documentation, and bill and payment notifications.


Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Opentext Exstream Opentext Exstream 9.5 Mark Barrenechea N/A 1998 $3 B
1654+ Reviews
5K +
Ecrion Ecrion 9.4 Florin Vasilian N/A 2002 $12.8 M
1874+ Reviews
3.6K +
Quadient Inspire Customer Communication Quadient Inspire Customer Communication 9.3 Geoffrey Godet N/A 1984 $316.1 M
1777+ Reviews
1.4K +
Front Front 9.2 Mathilde Collin $9 2013 $16 M
San Francisco 1698+ Reviews
4.4K +
Hyland Customer Communication Hyland Customer Communication 9.1 William A. (Bill) Priemer N/A 1991 $500 M
Kansas 1698+ Reviews
4K +
Bitrix24 Customer Communication Bitrix24 Customer Communication 9 Sergey Rizhikov N/A 1998 $25.8 M
Virginia 1698+ Reviews
5M +
Guest-Note Guest-Note 8.9 Robert Sinclair $495 2016 N/A 500+
San Antonio
1874+ Reviews
Message Point Message Point 8.8 Steve Biancaniello N/A 1998 $16.4 M
Toronto 1698+ Reviews
Chronic Care Management Software Chronic Care Management Software 8.7 William Mills N/A 2015 $18 M
1987+ Reviews
Messenger Communication Platform Messenger Communication Platform 8.6 Franz Buchenberger N/A 2015 $8 M
1698+ Reviews
3.8K +

Opentext Exstream

9.5 User Rating
Document repository, Business content authoring, Interactive editing Feature

OpenText Exstream is a well-designed customer communications management or CCM software. It helps companies overcome the challenges of using modern customer communication channels by streamlining the process. OpenText Exstream runs both on-premise or cloud. Users can choose between the two of them. Exstream can perform customer engagement analytics, support business content authoring, and many more. Customer communications management becomes easier with OpenText Exstream.


9.4 User Rating
Interactive Documents, Template Design, Automated Batch Processing Feature

Ecrion is a full-stack customer communication management software. It basically streamlines the whole customer communication process. Ecrion enables personalized and omnichannel communications. It allows customers to choose their preferred communication method, which helps a company’s customer experience quality. Ecrion also has communication templates and digital for a fast response and exchange of information. With Ecrion’s help, a company becomes more connected with its customers.

Quadient Inspire Customer Communication

9.3 User Rating
Response management, Seamless compliance, Customer insight Feature

Quadient Inspire is a CCM software that enables and improves omnichannel communications and interactions. It can be deployed either on-premise, cloud, or hybrid. Quadient Inspire streamlines customer communication management, especially in terms of tracking customer engagement and increasing response rates. With Quadient Inspire, companies will have a better overview of their customer relationships.


9.2 User Rating
$9 Price
Help Desk & Ticketing Software, Advertising Software, Productivity Software Feature

Front is a software that can enhance the customer experience that a company provides. It has the tools to craft email templates with meaningful messages that catch the customers’ interest and trust. It can also gather every customer message so that companies can analyze them to create strategies for improvement. Front eliminates the recurring challenges in customer communication and strengthens customer connections.

Hyland Customer Communication

9.1 User Rating
Hyland RPA, Innovation, User-centric Feature

Hyland Customer Communication Management is a comprehensive CMM platform that improves customer satisfaction. This platform delivers extensive customer communication management capabilities that reduce the time and effort it takes to create individually personalized content. Hyland Customer Communication Management also delivers a wide range of communication needs from large-volume batches, to more interactive custom content and personalized on-demand requests.


Bitrix24 Customer Communication

9 User Rating
Calendar sharing, Bulk email, Instant messages Feature

Bitrix24 Customer Communication is another high-end CCM platform that simplifies customer feedbacking. Bitrix24 Customer Communication covers all the essential tools to manage customer communication, leading to converting leads and revenue growth. Bitrix24 Customer Communication also delivers extensive integrations that leverage customer communication processes, allowing users to manage their entire customer communications processes in just a few clicks.



8.9 User Rating
$495 Price
Quick followup, Resolution, Organized Feature

Guest-Note is an extensive customer support software that delivers high-end customer communications solutions. This software has the capacity to manage customer feedback omnichannel environment, allowing businesses to keep in touch with their customers in real-time. Guest-Note primarily highlights its key customer communications capabilities, such as cloud-based deployment, automated case management, machine-learning AI, and much more.


Message Point

8.8 User Rating
Removes Dependency, Create Targeting Rules, Easily Handle Contents Feature

Messagepoint is an AI-driven customer communication management software built to support omnichannel customer communications. This software provides superb AI-powered capabilities that control customer communication management for maximum efficiency and exceptional customer experiences. With Messagepoint, users can seamlessly manage their customer communications, thanks to its easy-to-use web-based editor and highly automated customer communication management tools.


Chronic Care Management Software

8.7 User Rating

Chronic Care Management Software is a tool that helps healthcare workers and providers in managing their patients with chronic illnesses. It could be patients with diabetes, heart problems, Alzheimer’s, thyroid problems, and mental illness. This software helps healthcare teams to create better healthcare plans, obtain patient info accessibility, and gather real-time health updates.

Messenger Communication Platform

8.6 User Rating
Removes Dependency, Create Targeting Rules, Easily Handle Contents Feature

Messenger Communication Platform is a unified customer communications management software for messaging apps. This software offers extensive customer communication features across all messenger platforms, allowing users to integrate superb customer communication intuitively, professionally, and in full compliance with data protection regulations. On top of that, Messenger Communications Platform provides high-powered and simple automation processes.