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10+ Best Customer Communication Management Softwares 2021

Customer communications management (CCM) is defined as the strategy to improve the creation, delivery, storage and retrieval of outbound communications, including those for marketing, new product introductions, renewal notifications, claims correspondence and documentation, and bill and payment notifications.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Hyland Customer Communication 4.5 William A. (Bill) Priemer Custom 1991 $500 M 3500+ Kansas 1698+ Reviews 4000+
Guest-Note 4.4 Robert Sinclair $495 2016 N/A 500+ San Antonio 1874+ Reviews N/A
Bitrix24 Customer Communication 4.5 Sergey Rizhikov Free 1998 $25.8 M 166+ Virginia 1698+ Reviews 5000000+
Opentext Exstream 4.7 Mark Barrenechea Custom 1998 $3 B 12200+ Lexington 1654+ Reviews 5000+
Message Point 4.4 Steve Biancaniello Custom 1998 $16.4 M 113+ Toronto 1698+ Reviews N/A
Messenger Communication Platform 4.3 Franz Buchenberger Custom 2015 $8 M 65+ Munchen 1698+ Reviews 3800+
Zendesk Customer Communication 4.2 Mikkel Svane Free 2007 $194 M 3570+ San Francisco 1698+ Reviews 150000+
Ecrion 4.7 Florin Vasilian Custom 2002 $12.8 M 111+ Rockville 1874+ Reviews 3570+
Quadient Inspire Customer Communication 4.6 Geoffrey Godet Custom 1984 $316.1 M 1000+ Bagneux 1777+ Reviews 1400+
Chronic Care Management Software 4.3 William Mills Custom 2015 $18 M 99+ Solon 1987+ Reviews N/A

Hyland Customer Communication

4.5 User Rating
Custom Price
Hyland RPA, Innovation, User-centric Features
Overview
Hyland Customer Communication Management is an extensive communication management platform designed for businesses' information and content management processes. Designed as part of Hyland Software, Hyland Customer Communication Management has the capacity to simplify communication management processes in one platform. With its power to deliver the best solutions, Hyland Customer Communication Management is recognized as one of the leading customer communication management software.

Guest-Note

4.4 User Rating
$495 Price
Quick followup, Resolution, Organized Features
Overview
Guest-Note is a complete customer support software that manages customer communications processes. Programmed to collect, organize, and take action across customer communication processes, Guest-Note delivers superb capabilities that provide a better way to manage customer feedback. Today, Guest-Note becomes the go-to customer communication management software for thousands of users, making the app recognized in the best customer communications management charts.

Bitrix24 Customer Communication

4.5 User Rating
Free Price
Calendar sharing, Bulk email, Instant messages Features
Overview
Bitrix24 Customer Communication is one of the leading customer communication management software that provides exceptional customer service across businesses. Designed under Bitrix24 software, Bitrix24 Customer Communications can generate leads via a multitude of channels, including website, phone, or social media. With its superb quality as a customer communications management software, the platform is trusted across multiple organizations today.

Opentext Exstream

4.7 User Rating
Custom Price
Document repository, Business content authoring, Interactive editing Features
Overview
OpenText is one of the world's top software companies that solves a wide variety of digital business challenges. Their market is worldwide, which covers the largest organizations and most recognizable brands in the world. OpenText's flagship in the CCM software market is the OpenText Exstream. It has been helping many of their clients achieve top-tier customer communication management. It's among the most trusted CCM software in the SaaS industry.

Message Point

4.4 User Rating
Custom Price
Removes Dependency, Create Targeting Rules, Easily Handle Contents Features
Overview
Messagepoint is another customer communications management software that provides extensive customer communications management solutions. This software is established in 1998 with a goal to maximize customer communications management across businesses. Since its release in the market, Messagepoint becomes the go-to platform for hundreds of users, making the app branded as one of the best customer communications management software.

Messenger Communication Platform

4.3 User Rating
Custom Price
Removes Dependency, Create Targeting Rules, Easily Handle Contents Features
Overview
Messenger Communication Platform is another extensive customer communications management software built for messaging applications. Programmed under MessengerPeople solutions, Messenger Communication Platform supports the use of messaging apps as a platform for customer feedbacking and communications. Recognized as an award-winning software, Messenger Communication Platform is branded as one of today's best customer communication management software.

Zendesk Customer Communication

4.2 User Rating
Free Price
Internal Helpdesk Management, Reporting, Analytics Features
Overview
Zendesk Customer Communication is another comprehensive customer communication software built to provide extensive solutions for businesses. Programmed as part of Zendesk's high-end solutions, Zendesk Customer Communications encompasses all the basic and advanced customer communication management tools. Since its release, Zendesk Customer Communications becomes the primary platform for 150,000+ users worldwide.

Ecrion

4.7 User Rating
Custom Price
Interactive Documents, Template Design, Automated Batch Processing Features
Overview
Ecrion is among the top platforms for customer communication management solutions. It was launched way back in 2002 with the goal of easing the pressures of managing customer communication and improving customer experience, which it did so successfully. For many years, Ecrion has helped thousands of organizations build stronger customer relationships around the world.

Quadient Inspire Customer Communication

4.6 User Rating
Custom Price
Response management, Seamless compliance, Customer insight Features
Overview
Quadient has been producing customer communication and interaction solutions since the 1980s. It's a company driven by helping organizations achieve success by optimizing customer experiences. Their platform enables companies to establish seamless customer communication management fit for the modern business world. Quadient is committed to bridging the gaps of customer relationships for many, many years.

Chronic Care Management Software

4.3 User Rating
Custom Price
Overview
Chronic Care Management Software is a trusted healthcare app by healthcare providers and workers. It was developed by Continuous Care for Health with the goal of keeping healthcare workers and their patients connected. The developers made Chronic Care to be a platform for patients and their healthcare providers to collaborate on better healthcare plans. They believe that connectivity and accessibility between patients and healthcare workers are key to better health outcomes.