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10+ Zoho CRM Alternatives and Competitors

Zoho CRM

4.9 User Rating
$600 M Revenue
10000+ No of Employees
2005 Founded
SaaS Industry
CRM Category
Sridhar Vembu CEO
Overview

Zoho CRM is a top-rated sales CRM software released in 2005. As a part of Zoho Corporation’s comprehensive business software product, Sridhar Vembu and Tony Thomas—the founders—pioneered Zoho CRM as a leading provider of customer relationship solutions in today’s market. Since its establishment, Zoho CRM employs more than 5,000 employees around the globe and establishes Chennai, Tamil Nadu, India as their global headquarter, as well as Pleasanton, California, US as their corporate headquarter. With world-renowned companies like Suzuki, Netflix, Purolite, Amazon.in, and Bose that trusted Zoho CRM as their primary CRM platform, the company generates yearly revenue of nearly $500 million and an estimated market value of $5 billion to $15 billion. Moreover, Zoho CRM currently supports an estimated number of 150,000 businesses in 180 countries around the globe and transforms its overall operations in converting more impactful leads, expand business reach, engaging with potential customers, and grow beneficial revenue.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Salesforce CRM 4.7 Marc Benioff $25 1999 $17.1 B 49000+ San Francisco 5000+ Reviews 500000+
SugarCRM 4.8 Craig Charlton $80 2004 $106.9 M 450+ Cupertino 4000+ Reviews 20000+
Pipeliner CRM 4.6 Nikolaus Kimla $25 2012 $13.8 M 288+ Los Angeles 2300+ Reviews 4000+
Microsoft Dynamics CRM 4.5 David Blumentals $87 2001 $1.1 M 10001+ Redmond 4000+ Reviews 200000+
HubSpot CRM 4.5 Brian Halligan Free 2006 $1.5 B 250+ Cambridge 2980+ Reviews 20000+
NetSuite CRM 4.5 Zach Nelson $99 1998 $884.6 M 10001+ Redwood Shores 4000+ Reviews 200000+
EspoCRM 4.6 Alex Avramenko $344 2015 $1 M 50+ Rivnenska 1860+ Reviews 2000+
Insightly 4.4 Anthony Smith $29 2009 $4 M 190+ San Francisco 1200+ Reviews 184000+
Copper CRM 4.3 Dennis Fois $19 2014 $19 M 50+ San Francisco 1875+ Reviews 2000+
Redtail CRM 4.4 Brian McLaughlin $99 2003 $26.1 M 105+ Sacramento 1200+ Reviews N/A

Pricing

Free
  • Free for 3 Users
  • Basic Support
  • Leads
  • Contacts
  • Accounts
  • Deal
Standard
  • $12 /user/month
  • Includes everything in Starter
  • Scoring Rules
  • Email Insights
  • Workflow Conversions
  • Tags & Groups
Professional
  • $20 /user/month
  • Includes everything in Standard
  • Sales Signals - Real - Time
  • Blue Print
  • Email Integration
  • Web to Case Form
Enterprise
  • $35 /user/month
  • Includes everything in Professional
  • Zia Vioce
  • Sales Inbox
  • Canvas
  • Built in Analytics
Ultimate
  • $100 / month
  • Includes everything in Enterprise
  • Advanced Customization
  • Automization
  • Data Enrichments
  • Enhanced Storage

Key Employees

Image Name Designation Email ID Twitter Linkedin
Isabelle Albouze Certified ZOHO Consultant N/A N/A fr.linkedin.com/in/isabelle-albouze-03a108/fr-fr
Sunil Lalvani Business Leader N/A N/A in.linkedin.com/in/slalvani

Reviews

“ management quite simple and effective ”

4.6/5 (overall) - Mayank
Pros:
  • Perfect integration of business account management, business leads, and meetings all in one place.
  • Easier lead conversions
Cons:
  • Supar customer support team
  • There are times when you exprience bugs upon entering data

“ a Greate Software, perhaps the best in its Segment ”

4.7/5 (overall) - Sauleha
Pros:
  • Zoho CRM comes with many extensional capabilities in just one platform.
  • Your Portal to Major Social Channels
Cons:
  • There are times when you experience bugs upon entering data
  • Perfect integration of business account management, business leads, and meetings all in one place.

“ It helps us to better manage our teams ”

4.3/5 (overall) - Mayank
Pros:
  • Perfect integration of business account management, business leads, and meetings all in one place.
  • Easier lead conversions
Cons:
  • Supar customer support team
  • There are times when you exprience bugs upon entering data

Features

  • Sales Force Automation
  • Process Management
  • Omnichannel
  • Analytics
  • Sales Enablement
  • Performance Management
  • Predictive Sales
  • Customization
  • Marketing Automation
  • Team Collaboration
  • Mobile apps
  • Security
  • Developer Platform
  • Customer Support
  • List Management
  • Billable Hours Tracking
  • Campaign Analysis
  • Automated Billing
  • Business Intelligence
  • CRM Integration
  • Commenting

Images & Videos

Q & A

How much does Zoho CRM cost?

Zoho CRM offers four (4) subscription options. These are: Standard ($18), Professional ($30), Enterprise ($45), Ultimate ($55). Each subscription plan is billed per user per month. They also offer yearly subscription plans at a higher price point.

What is the difference between Zoho CRM and Zoho CRM Plus?

With the regular Zoho CRM platform, each lead management feature is available in its own dashboard. While Zoho CRM Plus unites all these CRM features under one dashboard. Zoho CRM Plus also offers easy integration with most of the entire Zoho infrastructure. Other features include third-party application integrations, more robust customer service, and a stronger mobile platform.

Is Zoho CRM free?

Zoho offers a free version of its robust CRM software. The free version offers access for up to 3 users only, perfect for small teams and businesses. Free Zoho CRM includes features like lead management, contact management, deal management, and account management at no additional cost.

Can Zoho CRM be used with other tools or apps?

Yes, Zoho CRM (both the free and premium versions) can be integrated with the entire Zoho ecosystem of applications. You may use it with Zoho Projects, Zoho Motivator, Zoho Desk, Zoho Campaigns, Zoho Mail, Zoho Survey, Zoho Analytics, and Zoho SalesIQ.

Is Zoho CRM cloud-based?

Yes, the Zoho CRM infrastructure operates on a cloud-based platform. This means that the company collects and processes data through a network of remote servers connected to the internet. These servers may be located in one place or in strategic locations all over the world.

Does Zoho CRM offer user licenses?

Yes, Zoho CRM and Zoho CRM Plus work by granting users access to the CRM feature of the platform. Different subscription plans have a limited number of users allowed to access and manage the platform. If you wish to add more users to the CRM dashboard, you will need to purchase additional user licenses.

What does Leads, Contacts, Accounts, and Deals mean in Zoho CRM?

In Zoho CRM, Leads refers to anyone who may be interested in your services or products. An Account can be anyone or any department or division in your company that you expect to have a business relationship with in the future. A Contact is the point person within an Account or department that you will need to coordinate with in the event of a business opportunity. A Deal refers to any successful business transaction with any person or organization resulting in revenue gain.

What is the difference between Zoho CRM and Salesforce?

Zoho CRM and Salesforce are both customer relationship management software tools. Where Salesforce is a more complex sales automation platform that may require inhouse training or installation coordination, Zoho CRM offers a simpler and more intuitive way to manage leads and also has a free version for up to 3 users and costs less per month. While Salesforce does not have a free version and costs more per month.

Alternatives

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