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10+ SugarCRM Alternatives and Competitors

SugarCRM

4.8 User Rating
$106.9 M Revenue
450+ No of Employees
2004 Founded
SaaS Industry
CRM Category
Craig Charlton CEO
Overview

SugarCRM is another customer relationship management software programmed to provide cloud-based CRM solutions. SugarCRM establishes its name in the market in June 2004, when its core team composed of Clint Oram, John Roberts, and Jacob Taylor began to work on the SugarCRM open source project two months prior its incorporation. Ever since John Roberts devised the idea of establishing SugarCRM, the company continually grows in providing marketing campaigns, customer support, collaboration, mobile CRM, and reporting solutions, expanding two million active users in 2017, from its 25,000 during September 2004. Now, SugarCRM holds up a number of more than 450+ employees, with annual revenue of $106.9M. Moreover, as SugarCRM's service also continually prosper through time, the company earned numerous competitors, including Zoho CRM, Pipeliner CRM, Salesforce CRM, Hubspot CRM, Espo CRM, Copper CRM, and Microsoft Dynamics CRM.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zoho CRM 4.9 Sridhar Vembu $34 2005 $600 M 10000+ Chennai 5000+ Reviews 80004+
Salesforce CRM 4.7 Marc Benioff $25 1999 $17.1 B 49000+ San Francisco 5000+ Reviews 500000+
Pipeliner CRM 4.6 Nikolaus Kimla $25 2012 $13.8 M 288+ Los Angeles 2300+ Reviews 4000+
HubSpot CRM 4.5 Brian Halligan Free 2006 $1.5 B 250+ Cambridge 2980+ Reviews 20000+
NetSuite CRM 4.5 Zach Nelson $99 1998 $884.6 M 10001+ Redwood Shores 4000+ Reviews 200000+
EspoCRM 4.6 Alex Avramenko $344 2015 $1 M 50+ Rivnenska 1860+ Reviews 2000+
Insightly 4.4 Anthony Smith $29 2009 $4 M 190+ San Francisco 1200+ Reviews 184000+
Microsoft Dynamics CRM 4.5 David Blumentals $87 2001 $1.1 M 10001+ Redmond 4000+ Reviews 200000+
Copper CRM 4.3 Dennis Fois $19 2014 $19 M 50+ San Francisco 1875+ Reviews 2000+
Redtail CRM 4.4 Brian McLaughlin $99 2003 $26.1 M 105+ Sacramento 1200+ Reviews N/A

Pricing

Sugarmarket
  • $1,000
  • Unlimited users
  • Phone support
  • 4 Support-authorized contacts
Sugarcell
  • $80
  • 2 sandbox instances
  • Phone support
  • 4 Support-authorized contacts
Sugar professional
  • $52
  • Standard support SLAs
  • Phone support
  • 2 Support-authorized contacts
Sugar enterprise
  • $85
  • Advanced workflow with SugarBPM
  • Phone support
  • 4 Support-authorized contacts

Key Employees

Image Name Designation Email ID Twitter Linkedin
Joseph Arruda WW Director Technical Advisory Management N/A N/A https://www.linkedin.com/in/jarruda
John Houtsma Enterprise Sales Director N/A N/A https://www.linkedin.com/in/johnhoutsma
Lance Weatherby Vice president N/A N/A https://www.linkedin.com/in/lanceweatherby

Reviews

“ Great For Sales and Leads Tracking, Leaves Much to Be Desired with Support Case Management ”

4/5 (overall) - Joe T.
Pros:
  • They are continuously making updates and improvements, and support is very responsive. There are a lot of different modules and TONS of flexibility in setting it up to fit your business.
  • SugarCRM is one of the best marketing platform which really help small business to grow faster and that’s why it is also known as the business market smarter software.
Cons:
  • Too many functionalities that you don’t really use, I think because of a lack of education on the software. Also the exporting files need to be fixed on format and layout.
  • It might have been an issue with my company’s server but it ran incredibly slow when outside company’s internet, being very frustrating to use on the go.

“ Good CRM for Small Business or Non-Profit ”

4.2/5 (overall) - Verified Reviewer
Pros:
  • What i like most, is the thing that from first “run” its super easy to set up and configure reports which will be using in our team. After that its also easy to read how our performance is moving.”
  • SugarCRM is easy and cheap to self host, very reliable and has nice addons, such as to an FTP client or Outlook, etc. It is easy to make your own add on as well.
Cons:
  • Have since corrected those mistakes and moved to SalesForce.
  • On occasion, an error message comes up and it prevents you from saving information you’re putting in.

“ Verified Reviewer ”

4.6/5 (overall) - Indeed a great CRM with effective results
Pros:
  • I like the Online (sugar on demand) that allows Sugar Support to get into your software and look and something you may be struggling with, like reports…
  • Lots of fields to track contact information, general client information, leads, and meetings. Good analytics for sales or fundraising.
Cons:
  • Design is little clunky. Think with some improvements, it might be easier to convert leads, update opportunities. Need less clicks!
  • Not all basic information fields carried over between pages. Often have to input the same information in multiple locations.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Integration
  • Agile Software Development
  • Assessment Management
  • Automated Billing
  • CRM Integration
  • Campaign Analysis
  • Collaboration Tools
  • Collaborative Workspace
  • Email Integration
  • Email Distribution
  • Security
  • Team Collaboration
  • Process Management

Images & Videos

Q & A

How much does SugarCRM cost?

All in all, SugarCRM provides five (5) subscription plans. These are: Sugar Professional ($52 per month), Sugar Enterprise ($85 per month), Sugar Serve ($80 per month), Sugar Sell ($80 per month), and Sugar Market ($1,000 per month). All plans are billed per user except for Sugar Market, but each plan is billed on a yearly basis.

Does SugarCRM provide a free trial?

Yes, the platform users a chance to test the software for free for seven (7) days. Although not as long as what other platforms provide, 14-days, The trial period is enough for users to feel through the software. If highly interested in using SugarCRM, you can request a live demo on how to use it.

Does SugarCRM support other languages?

Yes, the platform already supports thirty (30) languages when first installing that app. SugarCRM even provides a framework where other users can add languages to be supported. SugarCRM believes that they serve a global audience that deserves to understand how to use their app.

My free trial has ended, what’s next?

SugarCRM hopes that after completing your 7-day trial, you won’t look back to spreadsheets and use the app instead. If that is the case, a representative from SugarCRM will help convert your trial version to a full version.

Is SugarCRM free?

Unfortunately, no, SugarCRM is not a free-to-use software. All it can offer is the 7-day free trial that you can avail before spending money on their paid plans.

Is SugarCRM a cloud-based software?

Indeed, SugarCRM is a cloud-based platform. That means the app collects, processes, and stores data on multiple remote servers, which are all connected to the internet. Thus, allowing users to access their stored data using any device they have. Plus, it also gives users the freedom to access it at any time at their convenience.

Alternatives

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