10+ SugarCRM Alternatives and Competitors


9.4 User Rating
$106.9 M Revenue
450+ No of Employees
2004 Founded
SaaS Industry
CRM Category
Craig Charlton CEO

SugarCRM is another customer relationship management software programmed to provide cloud-based CRM solutions. SugarCRM establishes its name in the market in June 2004, when its core team composed of Clint Oram, John Roberts, and Jacob Taylor began to work on the SugarCRM open source project two months prior its incorporation. Ever since John Roberts devised the idea of establishing SugarCRM, the company continually grows in providing marketing campaigns, customer support, collaboration, mobile CRM, and reporting solutions, expanding two million active users in 2017, from its 25,000 during September 2004. Now, SugarCRM holds up a number of more than 450+ employees, with annual revenue of $106.9M. Moreover, as SugarCRM’s service also continually prosper through time, the company earned numerous competitors, including Zoho CRM, Pipeliner CRM, Salesforce CRM, Hubspot CRM, Espo CRM, Copper CRM, and Microsoft Dynamics CRM.


Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Zoho CRM Zoho CRM 9.8 Sridhar Vembu $34 2005 $600 M
Chennai 5000+ Reviews
80K +
Salesforce CRM Salesforce CRM 9.4 Marc Benioff $25 1999 $17.1 B
San Francisco 5000+ Reviews
500K +
SugarCRM SugarCRM 9.4 Craig Charlton $80 2004 $106.9 M
400+ Reviews
20K +
Pipeliner CRM Pipeliner CRM 9 Nikolaus Kimla $25 2012 $13.8 M
Los Angeles 2300+ Reviews
4K +
Microsoft Dynamics CRM Microsoft Dynamics CRM 9 David Blumentals $87 2001 $1.1 M
Redmond 4000+ Reviews
200K +
HubSpot CRM HubSpot CRM 9 Brian Halligan N/A 2006 $1.5 B
Cambridge 400+ Reviews
20K +
NetSuite CRM NetSuite CRM 9 Zach Nelson $99 1998 $884.6 M
Redwood Shores
4000+ Reviews
200K +
EspoCRM EspoCRM 9 Alex Avramenko $344 2015 $1 M
100+ Reviews
2K +
Insightly Insightly 8.8 Anthony Smith $29 2009 $4 M
San Francisco 1200+ Reviews
184K +
Copper CRM Copper CRM 8.6 Dennis Fois $19 2014 $19 M
San Francisco 100+ Reviews
2K +


Unlimited users
Phone support
4 Support-authorized contacts
2 sandbox instances
Phone support
4 Support-authorized contacts
Sugar professional
Standard support SLAs
Phone support
2 Support-authorized contacts
Sugar enterprise
Advanced workflow with SugarBPM
Phone support
4 Support-authorized contacts

Key Employees

Joseph ArrudaJoseph ArrudaWW Director Technical Advisory Managementhttps://www.linkedin.com/in/jarruda
John HoutsmaJohn HoutsmaEnterprise Sales Directorhttps://www.linkedin.com/in/johnhoutsma
Lance WeatherbyLance WeatherbyVice presidenthttps://www.linkedin.com/in/lanceweatherby


“ Great For Sales and Leads Tracking, Leaves Much to Be Desired with Support Case Management ”

8/10 (overall) - Joe T.
  • They are continuously making updates and improvements, and support is very responsive. There are a lot of different modules and TONS of flexibility in setting it up to fit your business.
  • SugarCRM is one of the best marketing platform which really help small business to grow faster and that’s why it is also known as the business market smarter software.
  • Too many functionalities that you don’t really use, I think because of a lack of education on the software. Also the exporting files need to be fixed on format and layout.
  • It might have been an issue with my company’s server but it ran incredibly slow when outside company’s internet, being very frustrating to use on the go.

“ Good CRM for Small Business or Non-Profit ”

8.5/10 (overall) - Verified Reviewer
  • What i like most, is the thing that from first “run” its super easy to set up and configure reports which will be using in our team. After that its also easy to read how our performance is moving.”
  • SugarCRM is easy and cheap to self host, very reliable and has nice addons, such as to an FTP client or Outlook, etc. It is easy to make your own add on as well.
  • Have since corrected those mistakes and moved to SalesForce.
  • On occasion, an error message comes up and it prevents you from saving information you’re putting in.”

“ Indeed a great CRM with effective results ”

9/10 (overall) - Verified Reviewer
  • I like the Online (sugar on demand) that allows Sugar Support to get into your software and look and something you may be struggling with, like reports…
  • Lots of fields to track contact information, general client information, leads, and meetings. Good analytics for sales or fundraising.
  • Design is little clunky. Think with some improvements, it might be easier to convert leads, update opportunities. Need less clicks!
  • Not all basic information fields carried over between pages. Often have to input the same information in multiple locations.


  • Access Control
  • Analytics
  • API
  • Accounting Intergration
  • Agile Software Development
  • Assessment Management
  • Automated Billing
  • CRM Integration
  • Campaign Analysis
  • Collaboration Tools
  • Collaborative Workspace
  • Email Integration
  • Email Distribution
  • Security
  • Team Collaboration

Images & Videos

Q & A

Q. How much does SugarCRM cost?

All in all, SugarCRM provides five (5) subscription plans. These are: Sugar Professional ($52 per month), Sugar Enterprise ($85 per month), Sugar Serve ($80 per month), Sugar Sell ($80 per month), and Sugar Market ($1,000 per month). All plans are billed per user except for Sugar Market, but each plan is billed on a yearly basis.

Q. Does SugarCRM provide a free trial?

Yes, the platform users a chance to test the software for free for seven (7) days. Although not as long as what other platforms provide, 14-days, The trial period is enough for users to feel through the software. If highly interested in using SugarCRM, you can request a live demo on how to use it.

Q. Does SugarCRM support other languages?

Yes, the platform already supports thirty (30) languages when first installing that app. SugarCRM even provides a framework where other users can add languages to be supported. SugarCRM believes that they serve a global audience that deserves to understand how to use their app.

Q. My free trial has ended, what’s next?

SugarCRM hopes that after completing your 7-day trial, you won’t look back to spreadsheets and use the app instead. If that is the case, a representative from SugarCRM will help convert your trial version to a full version.