10+ SugarCRM Alternatives and Competitors
SugarCRM
SugarCRM is another customer relationship management software programmed to provide cloud-based CRM solutions. SugarCRM establishes its name in the market in June 2004, when its core team composed of Clint Oram, John Roberts, and Jacob Taylor began to work on the SugarCRM open source project two months prior its incorporation. Ever since John Roberts devised the idea of establishing SugarCRM, the company continually grows in providing marketing campaigns, customer support, collaboration, mobile CRM, and reporting solutions, expanding two million active users in 2017, from its 25,000 during September 2004. Now, SugarCRM holds up a number of more than 450+ employees, with annual revenue of $106.9M. Moreover, as SugarCRM’s service also continually prosper through time, the company earned numerous competitors, including Zoho CRM, Pipeliner CRM, Salesforce CRM, Hubspot CRM, Espo CRM, Copper CRM, and Microsoft Dynamics CRM.
Alternatives
| Logo | Name Sort | Rating Sort | CEO | Pricing Sort | Founded Sort | Revenue Sort | Employees Sort | Location Sort | Reviews Sort | Customers Sort |
|---|---|---|---|---|---|---|---|---|---|---|
 | Zoho CRM | Sridhar Vembu | $34 | 2005 | $600 M | 10,000+ | Chennai | 5000+ Reviews | 80K + | |
 | Salesforce CRM | Marc Benioff | $25 | 1999 | $17.1 B | 49,000+ | San Francisco | 5000+ Reviews | 500K + | |
| SugarCRM | Craig Charlton | $80 | 2004 | $106.9 M | 450+ | Cupertino | 400+ Reviews | 20K + | |
 | Pipeliner CRM | Nikolaus Kimla | $25 | 2012 | $13.8 M | 288+ | Los Angeles | 2300+ Reviews | 4K + | |
 | Microsoft Dynamics CRM | David Blumentals | $87 | 2001 | $1.1 M | 10,001+ | Redmond | 4000+ Reviews | 200K + | |
 | HubSpot CRM | Brian Halligan | N/A | 2006 | $1.5 B | 250+ | Cambridge | 400+ Reviews | 20K + | |
 | NetSuite CRM | Zach Nelson | $99 | 1998 | $884.6 M | 10,001+ | Redwood Shores | 4000+ Reviews | 200K + | |
 | EspoCRM | Alex Avramenko | $344 | 2015 | $1 M | 50+ | Rivnenska | 100+ Reviews | 2K + | |
 | Insightly | Anthony Smith | $29 | 2009 | $4 M | 190+ | San Francisco | 1200+ Reviews | 184K + | |
 | Copper CRM | Dennis Fois | $19 | 2014 | $19 M | 50+ | San Francisco | 100+ Reviews | 2K + |
Contact Info
| Website | Phone | sugarcrm.com | emea@sugarcrm.com | 8778427276 | twitter.com/SugarCRM | facebook.com/sugarcrm | linkedin.com/company/sugarcrm |
|---|
Pricing
Key Employees
| Image | Name | Designation | |
|---|---|---|---|
 | Joseph Arruda | WW Director Technical Advisory Management | https://www.linkedin.com/in/jarruda |
 | John Houtsma | Enterprise Sales Director | https://www.linkedin.com/in/johnhoutsma |
 | Lance Weatherby | Vice president | https://www.linkedin.com/in/lanceweatherby |
Reviews
“ Great For Sales and Leads Tracking, Leaves Much to Be Desired with Support Case Management ”
- They are continuously making updates and improvements, and support is very responsive. There are a lot of different modules and TONS of flexibility in setting it up to fit your business.
- SugarCRM is one of the best marketing platform which really help small business to grow faster and that’s why it is also known as the business market smarter software.
- Too many functionalities that you don’t really use, I think because of a lack of education on the software. Also the exporting files need to be fixed on format and layout.
- It might have been an issue with my company’s server but it ran incredibly slow when outside company’s internet, being very frustrating to use on the go.
“ Good CRM for Small Business or Non-Profit ”
- What i like most, is the thing that from first “run” its super easy to set up and configure reports which will be using in our team. After that its also easy to read how our performance is moving.”
- SugarCRM is easy and cheap to self host, very reliable and has nice addons, such as to an FTP client or Outlook, etc. It is easy to make your own add on as well.
- Have since corrected those mistakes and moved to SalesForce.
- On occasion, an error message comes up and it prevents you from saving information you’re putting in.”
“ Indeed a great CRM with effective results ”
- I like the Online (sugar on demand) that allows Sugar Support to get into your software and look and something you may be struggling with, like reports…
- Lots of fields to track contact information, general client information, leads, and meetings. Good analytics for sales or fundraising.
- Design is little clunky. Think with some improvements, it might be easier to convert leads, update opportunities. Need less clicks!
- Not all basic information fields carried over between pages. Often have to input the same information in multiple locations.
Features
- Access Control
- Analytics
- API
- Accounting Intergration
- Agile Software Development
- Assessment Management
- Automated Billing
- CRM Integration
- Campaign Analysis
- Collaboration Tools
- Collaborative Workspace
- Email Integration
- Email Distribution
- Security
- Team Collaboration
Images & Videos
Q & A
All in all, SugarCRM provides five (5) subscription plans. These are: Sugar Professional ($52 per month), Sugar Enterprise ($85 per month), Sugar Serve ($80 per month), Sugar Sell ($80 per month), and Sugar Market ($1,000 per month). All plans are billed per user except for Sugar Market, but each plan is billed on a yearly basis.
Yes, the platform users a chance to test the software for free for seven (7) days. Although not as long as what other platforms provide, 14-days, The trial period is enough for users to feel through the software. If highly interested in using SugarCRM, you can request a live demo on how to use it.
Yes, the platform already supports thirty (30) languages when first installing that app. SugarCRM even provides a framework where other users can add languages to be supported. SugarCRM believes that they serve a global audience that deserves to understand how to use their app.
SugarCRM hopes that after completing your 7-day trial, you won’t look back to spreadsheets and use the app instead. If that is the case, a representative from SugarCRM will help convert your trial version to a full version.