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10+ Netsuite CRM Alternatives and Competitors

NetSuite CRM

4.5 User Rating
$884.6 M Revenue
10001+ No of Employees
1998 Founded
SaaS Industry
CRM Category
Zach Nelson CEO
Overview

A product of NetSuite cloud computing company, NetSuite CRM is a complete CRM solution that provides a 360-degree view of customers' CRM processes. NetSuite CRM was primarily known as part of NetSuite's former name, NetLedger, in 1998, as Evan Goldberg established it in San Mateo, California. The company instantly became recognized in the industry as one of the first cloud computing software and gathered significant turning points as NetSuite obtained Larry Ellison as one of their original investors, accumulating $125 million in 1998. However, in November 2016, NetSuite CRM becomes a part of Oracle Corporation as it acquired NetSuite for approximately US$9.3 billion. NetSuite defuncts, rebuilds, and formed a new Oracle Netsuite business unit, managed by Executive Vice President Evan Goldberg. Today, the NetSuite CRM or NetSuite as a whole, continually grows its service, revenue, and community as the company garners $884.6 M in revenue, along with its 10001+ growing employees.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zoho CRM 4.9 Sridhar Vembu $34 2005 $600 M 10000+ Chennai 5000+ Reviews 80004+
Salesforce CRM 4.7 Marc Benioff $25 1999 $17.1 B 49000+ San Francisco 5000+ Reviews 500000+
SugarCRM 4.8 Craig Charlton $80 2004 $106.9 M 450+ Cupertino 4000+ Reviews 20000+
Pipeliner CRM 4.6 Nikolaus Kimla $25 2012 $13.8 M 288+ Los Angeles 2300+ Reviews 4000+
HubSpot CRM 4.5 Brian Halligan Free 2006 $1.5 B 250+ Cambridge 2980+ Reviews 20000+
EspoCRM 4.6 Alex Avramenko $344 2015 $1 M 50+ Rivnenska 1860+ Reviews 2000+
Insightly 4.4 Anthony Smith $29 2009 $4 M 190+ San Francisco 1200+ Reviews 184000+
Microsoft Dynamics CRM 4.5 David Blumentals $87 2001 $1.1 M 10001+ Redmond 4000+ Reviews 200000+
Copper CRM 4.3 Dennis Fois $19 2014 $19 M 50+ San Francisco 1875+ Reviews 2000+
Redtail CRM 4.4 Brian McLaughlin $99 2003 $26.1 M 105+ Sacramento 1200+ Reviews N/A

Pricing

Basic
  • $99

Key Employees

Image Name Designation Email ID Twitter Linkedin
Steve Mullen Regional VP N/A N/A https://www.linkedin.com/in/stevemullen1
Rob Ransom Sales engineer N/A N/A https://www.linkedin.com/in/rtransom
Elham Ghassemzadeh N/A N/A N/A https://www.linkedin.com/in/elhamg

Reviews

“ As good a view of the customer as our team enters ”

4/5 (overall) - Jeremy S.
Pros:
  • Easily share information between departments and easily access inventory. The range of information it can easily provide is impressive.
  • It is flexible as you can customize it to how best you would like it to fit your use. You can actually store all the communication that you have with your clients for future use if any.
Cons:
  • The promo code interface could also use more work, or more options at least. Why, for example, do we have a limitation in regards to “BOGO.”
  • A number of times the software is down as it is in the cloud, and the server hosting the software has issues, causing loss of productivity for hours.

“ Managed inquires and converted leads using software ”

Jessie M./5 (overall) - 4.3
Pros:
  • NetSuite CRM+ has a simple, interactive and responsive user interface right from the setup.
  • They could use better documentation of certain process and modules, especially how they can sometimes interfer with each other.
Cons:
  • This needlessly results in dozens of promo codes per flyer. And unfortunately there is no “add multiple” promo code on a sales order, which makes it much slower for our sales team to add the codes.
  • Sometimes another cons for this tool is the speed, it runs slow, even when you have a high speed internet connection, so don´t be anxious or desperate when you are working on this tool.

“ NetSuite CRM+ is great for deep insight on your customers ”

4.5/5 (overall) - Karim S.
Pros:
  • Highly customizable, web-based, allowed for different roles and accessibility, reporting and scheduling capabilities were a huge factor.
  • It has a lot of detail for each customer/account and since it is part of NetSuite you don’t have to deal with the sync process of using another program.
Cons:
  • It can be very challenging to create advanced reports or searches
  • Very difficult to use and nothing is user friendly. Adding calendar events, notes, etc. are just eacy to enter or lookup. The mobile app is basically non-functional as it only give the very basic information on each account. There is no way to schedule routes.

Features

  • Access Control
  • Analytics
  • API
  • Accounting Intergration
  • Agile Software Development
  • Assessment Management
  • Business Intelligence
  • CRM Integration
  • Collaboration Tools
  • Customer Support
  • Email Distribution
  • Marketing Automation
  • Security
  • Team Collaboration
  • Performance Management

Images & Videos

Q & A

Is NetSuite an ERP or CRM software?

The answer is both. Yes, NetSuite is fully capable of processing your finance processes with its ERP features while providing a platform for you to connect and engage with customers and convert leads to prospects. This makes for a powerful yet flexible solution for your business.

Is NetSuite CRM easy to learn?

In all honesty, plenty of users are still conflicted about the ease of using the NetSuite system. Some find it difficult to learn, however, NetSuite CRM does provide a training process to get you started. Although most users agree that the platform is highly customizable to suit your preferences.

How much does NetSuite CRM cost?

The base license of using Netsuite is at $999 per month, plus an additional $99 per user per month. However, this could swell up to $100K per year depending on the size of the business. The plan can either be renewed annually or over long intervals in between payments.

Is NetSuite good for small businesses?

The short answer is no. For small businesses, it’s important to invest, however, with NetSuite’s CRM pricings, it’s more of a waste of money than an investment. Startups and small businesses should consider other CRM platforms aside from NetSuite.

Does NetSuite CRM have a free trial period?

Yes, NetSuite CRM offers a 14-day free trial to let users navigate and interact with the system’s extensive list of tools and features. Additionally, NetSuite CRM also provides a free live demo if you are highly interested in using the software so that you can get started quickly.

What are the sizes of companies that use NetSuite CRM?

Overall, most companies that use NetSuite CRM have about at least 50 to 200 people. So, NetSuite caters to mid-sized companies to large enterprises only.

Alternatives

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