10+ Microsoft Dynamics CRM Alternatives and Competitors

Microsoft Dynamics CRM

9 User Rating
$1.1 M Revenue
10001+ No of Employees
2001 Founded
SaaS Industry
CRM Category
David Blumentals CEO

Renowned as one of the most recognizable CRM software, Microsoft Dynamics CRM needs no flashy introduction. Microsoft Dynamics CRM is primarily a customer relationship management software developed by Microsoft Corp. Microsoft Dynamics CRM’s emergence started in 2001 with the company’s acquisition of iCommunicate web-based CRM. The following two years, Microsoft Business Solutions Customer Relationship Management 1.0 now then released and later changed the name into Microsoft CRM 1.0. The earliest 2003 Microsoft CRM 1.0 version offers basic contact management and email campaign functionality for small and medium business (SMB) market. Moving forward, under the supervision of David Blumentals as the CEO, Microsoft Dynamics CRM released another set of several products like Microsoft Dynamics 365, not to mention the growth of the company earned from 10 employees to the current number of 10001+. And ever since its establishment in 2001, Microsoft Dynamics CRM now has 40,000 customers with a revenue of $1.1 million.


Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Zoho CRM Zoho CRM 9.8 Sridhar Vembu $34 2005 $600 M
Chennai 5000+ Reviews
80K +
Salesforce CRM Salesforce CRM 9.4 Marc Benioff $25 1999 $17.1 B
San Francisco 5000+ Reviews
500K +
SugarCRM SugarCRM 9.4 Craig Charlton $80 2004 $106.9 M
400+ Reviews
20K +
Pipeliner CRM Pipeliner CRM 9 Nikolaus Kimla $25 2012 $13.8 M
Los Angeles 2300+ Reviews
4K +
Microsoft Dynamics CRM Microsoft Dynamics CRM 9 David Blumentals $87 2001 $1.1 M
Redmond 4000+ Reviews
200K +
HubSpot CRM HubSpot CRM 9 Brian Halligan N/A 2006 $1.5 B
Cambridge 400+ Reviews
20K +
NetSuite CRM NetSuite CRM 9 Zach Nelson $99 1998 $884.6 M
Redwood Shores
4000+ Reviews
200K +
EspoCRM EspoCRM 9 Alex Avramenko $344 2015 $1 M
100+ Reviews
2K +
Insightly Insightly 8.8 Anthony Smith $29 2009 $4 M
San Francisco 1200+ Reviews
184K +
Copper CRM Copper CRM 8.6 Dennis Fois $19 2014 $19 M
San Francisco 100+ Reviews
2K +


Customer Insights
Forms Pro 3

Key Employees

Michael AldereteMichael AldereteTechnical Writerhttps://www.linkedin.com/in/alderete
Alex EdelsteinAlex EdelsteinSr. Dir. Product Managementhttps://www.linkedin.com/in/alexedelstein
Francisco AlvesFrancisco AlvesDirector Signaturehttps://ie.linkedin.com/in/franciscoalves2


“ Master Planning From Dynamics 365 ”

8/10 (overall) - Verified Reviewer
  • This is a great app for business person like me because it helps to control my finances And I suggest entrepreneurs to check this app out because it’s worthy for your business.
  • Is a super great CRM, it has so many thing to take advantage of them. You can do marketing, workflows, contacts, leads, commercial proccess, database,etc.
  • Honestly I would rather throw money out of a window then ever use this service again. I am not writing this out of anger, I am writing this as a warning.
  • The CRM dashboard is difficult to navigate and configure, with broken areas in the interface, and confusing UX.

“ Good System for Savings and Credit Coopertaive Societies ”

9/10 (overall) - AGNES M.
  • Permite llevar el seguimiento de las oportunidades con todos los involucrados
  • What i enjoyed was the integration with MS Outlook, MS Word, MS Excel and MS Powerpoint. I was excited about the all 1 feature with MS Office.
  • Me gustaría mayor facilidad de integración de los contactos que ya se tienen en LinkedIn o en Outlook
  • The CRM was outdated and i could not keep up with entries to streamline my communication with clients. There was difficult in learning the CRM and training was not readily avaialble.

“ Dynamics in a league of it's own ”

9/10 (overall) - Ty C.
  • I have used Dynamics for a while now and it’s only gotten better and better. It’s got fantastic account management resources and keeps you up to date.
  • The precise planning and financial organization. I recommended to several friends who were with probERP mottos of so much that I liked and the best they liked my indication.
  • Things things that bother me are the increasing prices and also the interface lags a lot.
  • The software seems to have many windows and tabs that may confuse new users. It also has too many sessions break that may disturb the flow of the work, even though it is for security reasons.


  • Access Control
  • Analytics
  • API
  • Accounting Intergration
  • Application Integration
  • Agile Software Development
  • Drip Marketing
  • Collaboration Tools
  • Campaign Management
  • Team Collaboration
  • Sales Force Automation
  • Security
  • Predictive Sales
  • Performance Management
  • Customization

Images & Videos

Q & A

Q. What is Microsoft Dynamics CRM used for?

Microsoft Dynamics CRM is a customer relationship management or CRM software. The system provides users with a clear platform where they can establish a connection with their customers. On top of that, Microsoft Dynamics CRM lets you streamline, organize, and sync processes for marketing, sales, technical support, and customer service.

Q. Is Microsoft Dynamics CRM free?

Originally, Microsoft Dynamics CRM is not a free software. However, in light of the recent pandemic, Microsoft has announced that you can start using the software free of charge for up to six (6) months. This is so that businesses can help their customers during these difficult times.

Q. How much is Microsoft Dynamics CRM?

Microsoft Dynamics CRM has an overly complicated pricing structure that depends on the size of the company and the app functionality. For Sales, Microsoft has two (2) subscription plans: Professional ($65 per month) and Enterprise ($95 per month). For Business Central, there are two (2) options: Essentials ($70 per month) and Premium ($100 per month). For Customer Service, there are two plans available: Professional ($50 per month) and Enterprise ($95 per month). For Marketing, there are two: Customer Engagement ($750 per month) and other customers ($1,500 per month).

Q. Is Microsoft Dynamics CRM difficult to use?

No, the Microsoft Dynamics CRM software is highly intuitive and can help users finish tasks more efficiently. It’s also one of the leading CRM software today due to the fact that its implementation is quite easy.