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10+ Microsoft Dynamics CRM Alternatives and Competitors

Microsoft Dynamics CRM

4.5 User Rating
$1.1 M Revenue
10001+ No of Employees
2001 Founded
SaaS Industry
CRM Category
David Blumentals CEO

Renowned as one of the most recognizable CRM software, Microsoft Dynamics CRM needs no flashy introduction. Microsoft Dynamics CRM is primarily a customer relationship management software developed by Microsoft Corp. Microsoft Dynamics CRM's emergence started in 2001 with the company's acquisition of iCommunicate web-based CRM. The following two years, Microsoft Business Solutions Customer Relationship Management 1.0 now then released and later changed the name into Microsoft CRM 1.0. The earliest 2003 Microsoft CRM 1.0 version offers basic contact management and email campaign functionality for small and medium business (SMB) market. Moving forward, under the supervision of David Blumentals as the CEO, Microsoft Dynamics CRM released another set of several products like Microsoft Dynamics 365, not to mention the growth of the company earned from 10 employees to the current number of 10001+. And ever since its establishment in 2001, Microsoft Dynamics CRM now has 40,000 customers with a revenue of $1.1 million.


Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zoho CRM 4.9 Sridhar Vembu $34 2005 $600 M 10000+ Chennai 5000+ Reviews 80004+
Salesforce CRM 4.7 Marc Benioff $25 1999 $17.1 B 49000+ San Francisco 5000+ Reviews 500000+
SugarCRM 4.8 Craig Charlton $80 2004 $106.9 M 450+ Cupertino 4000+ Reviews 20000+
Pipeliner CRM 4.6 Nikolaus Kimla $25 2012 $13.8 M 288+ Los Angeles 2300+ Reviews 4000+
HubSpot CRM 4.5 Brian Halligan Free 2006 $1.5 B 250+ Cambridge 2980+ Reviews 20000+
NetSuite CRM 4.5 Zach Nelson $99 1998 $884.6 M 10001+ Redwood Shores 4000+ Reviews 200000+
EspoCRM 4.6 Alex Avramenko $344 2015 $1 M 50+ Rivnenska 1860+ Reviews 2000+
Insightly 4.4 Anthony Smith $29 2009 $4 M 190+ San Francisco 1200+ Reviews 184000+
Redtail CRM 4.4 Brian McLaughlin $99 2003 $26.1 M 105+ Sacramento 1200+ Reviews N/A
Copper CRM 4.3 Dennis Fois $19 2014 $19 M 50+ San Francisco 1875+ Reviews 2000+


  • $1,301
Customer Insights
  • $1,304
Forms Pro 3
  • $87

Key Employees

Image Name Designation Email ID Twitter Linkedin
Michael Alderete Technical Writer N/A N/A
Alex Edelstein Sr. Dir. Product Management N/A N/A
Francisco Alves Director Signature N/A N/A


“ Master Planning From Dynamics 365 ”

4/5 (overall) - Verified Reviewer
  • This is a great app for business person like me because it helps to control my finances And I suggest entrepreneurs to check this app out because it’s worthy for your business.
  • Is a super great CRM, it has so many thing to take advantage of them. You can do marketing, workflows, contacts, leads, commercial proccess, database,etc.
  • Honestly I would rather throw money out of a window then ever use this service again. I am not writing this out of anger, I am writing this as a warning.
  • The CRM dashboard is difficult to navigate and configure, with broken areas in the interface, and confusing UX.

“ Good System for Savings and Credit Coopertaive Societies ”

4.4/5 (overall) - AGNES M.
  • Permite llevar el seguimiento de las oportunidades con todos los involucrados
  • What i enjoyed was the integration with MS Outlook, MS Word, MS Excel and MS Powerpoint. I was excited about the all 1 feature with MS Office.
  • Me gustaría mayor facilidad de integración de los contactos que ya se tienen en LinkedIn o en Outlook
  • The CRM was outdated and i could not keep up with entries to streamline my communication with clients. There was difficult in learning the CRM and training was not readily avaialble.

“ Dynamics in a league of it's own ”

4.6/5 (overall) - Ty C.
  • I have used Dynamics for a while now and it’s only gotten better and better. It’s got fantastic account management resources and keeps you up to date.
  • The precise planning and financial organization. I recommended to several friends who were with probERP mottos of so much that I liked and the best they liked my indication.
  • I have used Dynamics for a while now and it’s only gotten better and better. It’s got fantastic account management resources and keeps you up to date.
  • The precise planning and financial organization. I recommended to several friends who were with probERP mottos of so much that I liked and the best they liked my indication.


  • Access Control
  • Analytics
  • API
  • Accounting Intergration
  • Application Integration
  • Agile Software Development
  • Drip Marketing
  • Collaboration Tools
  • Campaign Management
  • Team Collaboration
  • Sales Force Automation
  • Security
  • Predictive Sales
  • Performance Management
  • Customization

Images & Videos

Q & A

What is Microsoft Dynamics CRM used for?

Microsoft Dynamics CRM is a customer relationship management or CRM software. The system provides users with a clear platform where they can establish a connection with their customers. On top of that, Microsoft Dynamics CRM lets you streamline, organize, and sync processes for marketing, sales, technical support, and customer service.

Is Microsoft Dynamics CRM free?

Originally, Microsoft Dynamics CRM is not a free software. However, in light of the recent pandemic, Microsoft has announced that you can start using the software free of charge for up to six (6) months. This is so that businesses can help their customers during these difficult times.

How much is Microsoft Dynamics CRM?

Microsoft Dynamics CRM has an overly complicated pricing structure that depends on the size of the company and the app functionality. For Sales, Microsoft has two (2) subscription plans: Professional ($65 per month) and Enterprise ($95 per month). For Business Central, there are two (2) options: Essentials ($70 per month) and Premium ($100 per month). For Customer Service, there are two plans available: Professional ($50 per month) and Enterprise ($95 per month). For Marketing, there are two: Customer Engagement ($750 per month) and other customers ($1,500 per month).

Is Microsoft Dynamics CRM difficult to use?

No, the Microsoft Dynamics CRM software is highly intuitive and can help users finish tasks more efficiently. It’s also one of the leading CRM software today due to the fact that its implementation is quite easy.

Is Microsoft Dynamics CRM a cloud-based software?

Yes, Microsoft Dynamics CRM is a cloud-based software. That means you can access it at any time using any device, provided that they are connected to the internet. Additionally, this means that the app gathers, organizes data, and stores data on a remote server.

Does Microsoft Dynamics CRM offer a free trial period?

Yes, Microsoft Dynamics CRM offers its new users a 30-day trial period so that they can get acquainted with the system and learn how to use its tools and features.