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EspoCRM

4.6 User Rating
$1 M Revenue
50+ No of Employees
2015 Founded
SaaS Industry
CRM Category
Alex Avramenko CEO
Overview

EspoCRM is a web-based CRM software established in the year 2015. Expanding at around 50,000+ companies in 163 countries around the world, EspoCRM aims to transform business sales and marketing strategy, which leads to the delivery of exceptional customer experience. With an average yearly revenue of $1 million, EspoCRM is still considered as a growing company compared to its competitors, led by its CEO, Alex Avramenko; but, the company never gets left behind when it comes to the service they deliver. EspoCRM continuously innovates through time as they initiate several technological advancements to improve its customer's CRM processes; hence, the company still competes as one of the top go-to picks for CRM software. As the EspoCRM hit its five-year mark in the business, the company now garners several competitors in the market, including NetSuite CRM, Microsoft Dynamics CRM, Pipeliner CRM, and Sugar CRM.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zoho CRM 4.9 Sridhar Vembu $34 2005 $600 M 10000+ Chennai 5000+ Reviews 80004+
Salesforce CRM 4.7 Marc Benioff $25 1999 $17.1 B 49000+ San Francisco 5000+ Reviews 500000+
SugarCRM 4.8 Craig Charlton $80 2004 $106.9 M 450+ Cupertino 4000+ Reviews 20000+
Pipeliner CRM 4.6 Nikolaus Kimla $25 2012 $13.8 M 288+ Los Angeles 2300+ Reviews 4000+
HubSpot CRM 4.5 Brian Halligan Free 2006 $1.5 B 250+ Cambridge 2980+ Reviews 20000+
NetSuite CRM 4.5 Zach Nelson $99 1998 $884.6 M 10001+ Redwood Shores 4000+ Reviews 200000+
Insightly 4.4 Anthony Smith $29 2009 $4 M 190+ San Francisco 1200+ Reviews 184000+
Microsoft Dynamics CRM 4.5 David Blumentals $87 2001 $1.1 M 10001+ Redmond 4000+ Reviews 200000+
Copper CRM 4.3 Dennis Fois $19 2014 $19 M 50+ San Francisco 1875+ Reviews 2000+
Redtail CRM 4.4 Brian McLaughlin $99 2003 $26.1 M 105+ Sacramento 1200+ Reviews N/A

Pricing

Basic
  • $15/user/month
  • Minimum of 3 Users
  • 1GB file storage per user
  • 50,000 records
Enterprise
  • $25/user/month
  • Minimum of 5 users
  • 3GB file storage per user
  • 500,000 records
Ultimate
  • $150/user/month
  • Minimum of 10 users
  • 250GB file storage
  • Unlimited number of records

Reviews

“ Great Value ”

4/5 (overall) - Mario W.
Pros:
  • Open source, simple, modular, and intuitive. Incredible flexibility and customization.
  • Easy to use, easy to setup and it is very configurable, if you think about it you can make it work with espocrm.
Cons:
  • There’s no native mobile app, but the web version works great on mobile.
  • More needs to be done to provide more information to users, specifically the common bugs users face. Some of the cool features are paid, they are well worth the price but would have been nice if some are included by default.

“ After using sugarCRM for some time this one was a revelation! Easy and versatile. ”

4.5/5 (overall) - Thomas S.
Pros:
  • Espo CRM is simple CRM tool, the menu is very simple and straight forward. It is easy to change the opportunities from one status to another
  • Very easily customizable. Adding new fields, forms and reports is like a game (for a developer, customers had some difficulty). The standard design theme is good and responsive(!)
Cons:
  • I couldn’t find the dashboard view in the Espo CRM, there are a lot of reports where you can get a graphical view of them but not all combined in a single dashboard
  • Customizing the design is a bit tedious for there are too many files to edit. Exporting functions could be better and integration with other systems is not easy (but neither is for other CRM systems)

“ One of the best opensource CRM's ”

4.6/5 (overall) - James H.
Pros:
  • The best part about ESPO is that you can make it fit your needs. Of you don’t like something, you can completely change the way it works. You want a special field in your data? Easy to do! Want a special set of data not problem. Then there is the ability to have endless amounts of custom portals for customer and partners. Just a very powerful system, oh and the base system is free.
  • Very easily customizable. Adding new fields, forms and reports is like a game (for a developer, customers had some difficulty). The standard design theme is good and responsive(!)
Cons:
  • The documentation is sometimes not there and the community support is small. If you get stuck it can take a while to get an answer. If you get he Advanced Pack ($344) then you get better support.
  • Customizing the design is a bit tedious for there are too many files to edit. Exporting functions could be better and integration with other systems is not easy (but neither is for other CRM systems)

Features

  • Access Control
  • Analytics
  • API
  • Accounting Intergration
  • Agile Software Development
  • Agile Software Development
  • Assignment Management
  • Business Intelligence
  • Collaboration Tools
  • Campaign Analysis
  • Custom Forms
  • Email Distribution
  • Sales Force Automation
  • Security
  • Team Collaboration
  • Process Management

Images & Videos

Q & A

How much does EspoCRM cost?

EspoCRM is one of the more affordable CRM platforms. It offers three (3) subscription plans that you can choose. These are: the Basic plan ($15 per month), the Enterprise plan ($25 per month), and the Ultimate plan ($150 per month). Each plan is billed depending on the number of users.

What’s unique about the EspoCRM software?

Mainly, what separates EspoCRM from other CRM platforms is that it’s a completely open-source app. This provides users with the freedom to customize the software however they want so that it suits their preferences. Although it is a given fact that users who take advantage of its open-source functionality also knows a thing or two about coding. If not, it wouldn’t even matter.

Does EspoCRM automate workflows?

Yes, the EspoCRM platform provides a WorkFlow tool that lets users like you streamline their workflow processes so that you can instantly start on converting leads, engaging clients, and fixing troubling issues with customer relationships.

Should I pay for licensing annually?

No, EspoCRM lets you pay for licenses every month. However, if you want to receive vital updates and crucial bug fixes, you would need to subscribe to EspoCRM annually to receive the full service upgrades.

Should I deploy EspoCRM on-premises or on the cloud?

That is entirely how much you want to be flexible with the software. Both have advantages and disadvantages. If you deploy it on-premises, you stay in control of the platform, but you can’t do much on-the-go. On the other hand, deploying it on the cloud means you have flexibility in accessing the software with any device at any time, but once your internet connection goes down, so does the app.

Does EspoCRM support integrations?

Yes, EspoCRM does have a few third-party integrations that are fantastic. Some of them include integrations with Twilio, Oracle Cloud, Mailchimp, Microsoft Azure, and more. With these integrations, it offers you more resilience when using the app.

Alternatives

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