10+ Best CRM Softwares 2021

Today, there is no shortage of options, especially when it comes to the customer relationship management or CRM software industry. With a current $120 billion value according to Forbes, companies are investing in CRMs as they provide a return on investment of up to $5 for every dollar spent. A Customer Relationship Management (CRM) software is a solution for businesses and organizations to track, analyze, manage, and maintain customer relationships for increasing profitability. They provide a more straightforward way for businesses to establish communication with their customers. This includes providing vital feedback for companies to improve their products and services and offer a secure customer-centric process of management. Benefits:
  • CRM platforms allow companies to engage with their customers.
  • It promotes collaboration with your team members and increases productivity.
  • These platforms can decrease unnecessary manual labor.
With our list of choice systems, you can immediately see an overview of each app’s tools and features, along with their disadvantages as well. Browse through our list of platforms and instantly jumpstart your business with the perfect platform.

Comparision

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Zoho CRM Zoho CRM 9.8 Sridhar Vembu $34 2005 $600 M
10,000+
Chennai 5000+ Reviews
80K +
Salesforce CRM Salesforce CRM 9.4 Marc Benioff $25 1999 $17.1 B
49,000+
San Francisco 5000+ Reviews
500K +
SugarCRM SugarCRM 9.4 Craig Charlton $80 2004 $106.9 M
450+
Cupertino
400+ Reviews
20K +
Pipeliner CRM Pipeliner CRM 9 Nikolaus Kimla $25 2012 $13.8 M
288+
Los Angeles 2300+ Reviews
4K +
Microsoft Dynamics CRM Microsoft Dynamics CRM 9 David Blumentals $87 2001 $1.1 M
10,001+
Redmond 4000+ Reviews
200K +
HubSpot CRM HubSpot CRM 9 Brian Halligan N/A 2006 $1.5 B
250+
Cambridge 400+ Reviews
20K +
NetSuite CRM NetSuite CRM 9 Zach Nelson $99 1998 $884.6 M
10,001+
Redwood Shores
4000+ Reviews
200K +
EspoCRM EspoCRM 9 Alex Avramenko $344 2015 $1 M
50+
Rivnenska
100+ Reviews
2K +
Insightly Insightly 8.8 Anthony Smith $29 2009 $4 M
190+
San Francisco 1200+ Reviews
184K +
Copper CRM Copper CRM 8.6 Dennis Fois $19 2014 $19 M
50+
San Francisco 100+ Reviews
2K +

Zoho CRM

9.8 User Rating
$34 Price
Email Hosting, CMS Support, Customer Support, Security Tools Feature
Overview

Zoho CRM is among the platforms provided by the Zoho Corporation. It is a cloud-based software solution for businesses of different sizes. The platform offers a comprehensive set of tools and features, such as customer data management, contract management, opportunity management, and so much more. Add the benefit of Zoho CRM’s straightforward lead conversion process, and you have a considerable advantage over your competitors.

However, it is important to note that Zoho CRM also has its disadvantages. Some of it have easy workarounds while some need improvements. Customization tools are quite limited, customer support isn’t top-notch, and integrations with social media platforms can be lacking.

Salesforce CRM

9.4 User Rating
$25 Price
Research and Reports, Marketing Cloud, Mobile App Feature
Overview

Zoho CRM is among the platforms provided by the Zoho Corporation. It is a cloud-based software solution for businesses of different sizes. The platform offers a comprehensive set of tools and features, such as customer data management, contract management, opportunity management, and so much more. Add the benefit of Zoho CRM’s straightforward lead conversion process, and you have a considerable advantage over your competitors.

However, it is important to note that Zoho CRM also has its disadvantages. Some of it have easy workarounds while some need improvements. Customization tools are quite limited, customer support isn’t top-notch, and integrations with social media platforms can be lacking.

SugarCRM

9.4 User Rating
$80 Price
Marketing automation, Sales automation, Analytics Feature
Overview

One of the leading CRM platforms, SugarCRM, is a customer relationship management software. Aside from enabling you to automate CRM needs, SugarCRM also lets you automate marketing, sales, and accounts management needs. Additionally, since the app is cloud-based, you can access it anywhere, any time, and from any device. Take advantage of SugarCRM’s flexible toolset and take your business to greater heights.

However, a few things you need to know are that SugarCRM also has its flaws as a platform. The reporting features are lacking, search tools should be optimized, the system can run slowly at times, and the initial setup process takes a huge amount of time, to name a few of them. These may be alright for some while they may not be for others; it’s for you to decide.

Pipeliner CRM

9 User Rating
$25 Price
Sales-Friendly Interface, Mobile app, Integration Feature
Overview

Pipeliner CRM is a dynamic software solution that provides extensive data visualization of the sales activities, process, and pipeline. The platform offers you and your sales and marketing team a comprehensive set of tools and features to map out your customers’ influence on a sale. Some of Pipeliner CRM’s top features include workflow management, opportunity management, lead management, and interaction tracking.

Although, like anything else, Pipeliner CRM also has a few downsides when you use the platform. Syncing options need more optimization, third-party app integrations are missing, and you are unable to send emails directly from the platform, to name a few disadvantages.

Microsoft Dynamics CRM

9 User Rating
$87 Price
AI, Service Automation, Marketing Feature
Overview

Microsoft Dynamics CRM is an integrated cloud-based customer relationship management software. It helps businesses monitor and analyze leads, increase sales, and streamline on-the-go services through its mobile app. A few of Microsoft Dynamics’ key features include marketing automation, financial reporting, forecasting, project service automation, and so much more. With Microsoft Dynamics CRM, you can make lead conversions easier and engage with your customers better.

However, our team believes that it is vital for you to know of the platform’s drawbacks. The reason why is so you can easily choose the best app for you. So, a few of Microsoft Dynamics CRM’s negative traits include its unfriendly and chaotic UI, tedious data automation, and lack of customization tools. Plus, it’s much more expensive than other CRM platforms.

HubSpot CRM

9 User Rating
Email marketing, Customer support, Research and reports Feature
Overview

As the name entails, HubSpot CRM is a customer relationship management software that helps companies of all sizes in the retail, construction, real estate, and more industries. The platform aims to provide ways for users to analyze business metrics, monitor and nurture leads, and conversion. With HubSpot CRM, make use of its comprehensive dashboard that updates you in real-time regarding your sales pipeline.

However, we believe that knowing an app’s downsides is as important as knowing its upsides. Having said that, HubSpot also has its drawbacks. Some of these include a mediocre mobile app, a subpar customer support team, and a disorganized UI.

NetSuite CRM

9 User Rating
$99 Price
Business management, Email marketing, Analytics Feature
Overview

With thousands of customers in multiple industries, Netsuite CRM is an advanced cloud-based software. It is designed for the customer relationship management needs of small and mid-sized businesses and organizations. With this platform, users can take advantage of vital features like customer data management, partner relationship management, marketing analytics, sales force automation, and much more. Plus, enjoy the benefit of Netsuite CRM’s mobility through its iOS app.

No matter how fantastic a software may be, it always has a few hidden functionalities that can handicap your productivity. Fortunately for you, we’ve uncovered a few of the tool’s critical handicaps. These are a slow running system, an unintuitive search engine, and the reporting and analytics tools are inferior compared to other apps.

EspoCRM

9 User Rating
$344 Price
Sales automation, Mass email, Customer support, Analytics Feature
Overview

EspoCRM is a web-based customer relationship management software that is tailored to suit all kinds of businesses. The platform allows you to monitor and analyze customer relationships along with your partner channels. With EspoCRM, profit from its straightforward processes of tracking and studying your customer’s behavior to enhance your products and address their needs appropriately. Enjoy the simplicity of EspoCRM today.

Knowing full well that every software has flaws, it’s crucial to know them. That is why we’ll let you know of a few, including a limited reporting tool, a customer support team that’s basic at best, and a difficult workflow automation process.

Insightly

8.8 User Rating
$29 Price
Marketing, Project Management, Automation, Email tracking Feature
Overview

Having over a million users worldwide, Insightly is an advanced cloud-based customer relationship management software. The app is ideal for small and mid-sized businesses that enable them to engage their customers better, accelerate sales, submit projects, and generate quotes. With Insightly, users like you can use its key features, including contact management, lead management, email tracking, and so much more to your advantage.

However, whenever there are advantages, there are also disadvantages. Some examples of Insightly’s cons are limited capabilities of its integrations, a poor mobile application, and the UI design could be more optimized and designed. The decision is still yours to make when it comes to checking if Insightly is the right CRM for you and your team or not.

Copper CRM

8.6 User Rating
$19 Price
Manage projects, Track leads, Track email Feature
Overview

Copper CRM is an advanced customer relationship management software that is primarily used by small and mid-sized companies. With thousands of users, Copper CRM enables users like you to improve your relationship with customers for better overall management and visible growth. With robust integrations with Gmail and Google Apps, Copper CRM simplifies the way you engage with clients and leads for more efficiency. Plus, the app provides you with tools to remind you to follow up on deals and contacts.

Still, like every app on this list, Copper CRM has its cons. Synchronization with other apps is not ideal, VoIP solution is lacking, the customer support team is mediocre, and having highly limited workflow customizations are a few of Copper CRM’s downsides.