10+ Best Conversational Support Software 2023

Kustomer is a great choice for conversational support. It is a popular CRM platform that enables clients to increase their customer engagement and keep track of the customers. It helps businesses provide faster and personalized experiences whether on the phone, email, social media, and other channels. Kustomer provides seamless omnichannel conversations and automation.

Freshdesk helps businesses exceed customer expectations as a conversational support software or cloud-based customer service. This platform unifies and manages all communications from various support channels and is trusted by more than 50,000 customers, including Toshiba, Cisco, Hugo Boss, The Atlantic, and more. Freshdesk offers pretty affordable pricing plans.

Front is a conversational support software and is also referred to as the best alternative to a typical help desk software. It is just like an email inbox but more than that, and so intuitive to learn. No intense training need to get you started and you can easily add your team. Front is compatible with macOS, Windows, iOS, and Android.

Podium helps legal firms attract new clients, retain existing clients, and build their businesses. For legal practices, Podium provides straightforward messaging, reviews, and insights to make the most of text messaging's ease to become the obvious option online. Podium Webchat and Feedback provide you with the tools you need to build a successful conversational platform. Furthermore, they provide you with the centralized hub you need to create long-term, loyal relationships with your consumer base.

Birdeye is an all-in-one Experience Marketing platform that provides multi-location businesses with data and tools to provide unique, exceptional customer experiences at every stage of their journey. It's an all-in-one software that helps local companies thrive. Birdeye improves local search rankings, builds patient trust, and converts more searchers into actual leads. Birdeye has saved a ton of time for businesses that manage their online reputation on their own.

Jungleworks is an all-in-one conversational software that integrates the Hippo conversational platform, which allows for Live Chat, Customizable Chat Bots, Audio/Video Calling, Developer Friendly, WhatsApp Widget, and Omnichannel Messaging. Jungleworks is trusted by over 10,000 enterprises worldwide. With deep and secure connectors, you can easily communicate with your prospects and grow your business by connecting Jungleworks' Multi-Channel Live Chat Software with your preferred third-party apps.

Intercom's all-in-one customer communications platform is used by sales, marketing, and support teams at over 25,000 companies every day to achieve faster growth through stronger interactions. The company was launched in 2011 and now has over 25 thousand paying customers. San Francisco, London, Chicago, Dublin, and Sydney are among its offices.

Drift provides you with the quality solutions it needs to be backed with the latest and advanced technology equipped from its products and services that you can use for your customer engagement process. Its conversational support is built with features that will help you easily manage the engagement flow between customers and agents. Easily handle and drive conversations with the right amount of empathy and proactive problem solution with the help of Drift.

Avaya integrates all the communication engagement quality solutions of businesses all in one platform with ease through its available products and services that you can avail of for an affordable price point. Avaya lets you enjoy a seamless experience in the customer service process that will bring guaranteed satisfaction from your end. Together with Avaya, make a hands-on reach to every channel, whether it is through chat, phone calls, video messages, and more.

Build excellent customer service support by integrating it with the quality solutions available to Help Scout's products and services. Help Scout lets you empower your support team by providing coherent solutions, asking the right questions, and using empathy for every conversation to ensure the best experience for every customer. Ramp up your business activity and get a high-grade customer retention result with the help of Help Scout.