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10+ Best Conversational Support Software 2022

Conversational support software, also known as conversational customer engagement software, offers an alternative approach to ticket-based

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Kustomer 4.4 Brad Birnbaum Custom 2015 $38.9 M 305+ New York 1743+ Reviews N/A
Freshdesk Conversational Support 4.4 Girish Mathrubootham Free 2010 $200 M 5000+ California 1855+ Reviews 40000+
Front Conversational Support 4.6 Mathilde Collin $19 2013 $31. 2 M 200+ San Francisco 1965+ Reviews N/A
Podium Conversational Support 4.6 Eric Rea Custom 2014 $12 M 290+ Lehi 1784+ Reviews 7000+
Birdeye Conversational Support 4.8 Naveen Gupta Custom 2012 $24 M 170+ California 1632+ Reviews 10000+
Jungleworks Conversational Support 4.1 Samar Singla $10.74 2016 $71.8 M 495+ Seattle 1687+ Reviews 100000+
Intercom Conversational Support 4.4 Karen Peacock Custom 2011 $50 M 934+ San Francisco 1963+ Reviews 100000+
Drift Conversational Support 4.4 David Cancel Free 2015 $43 M 500+ Boston 1753+ Reviews 100000+
Avaya OneCloud CCaaS 4.1 Jim Chirico Custom 2000 $738 M 10000+ North Carolina 1962+ Reviews N/A
Help Scout Conversational Support 4.4 Nick Francis $20 2011 $15.1 M 100+ Massachusetts 1852+ Reviews 10000+

Kustomer

4.4 User Rating
Custom Price
Reporting & Analytics, Enhanced CRM Controls, Collaboration Features
Overview
Kustomer is a great choice for conversational support. It is a popular CRM platform that enables clients to increase their customer engagement and keep track of the customers. It helps businesses provide faster and personalized experiences whether on the phone, email, social media, and other channels. Kustomer provides seamless omnichannel conversations and automation.

Freshdesk Conversational Support

4.4 User Rating
Free Price
Collaboration, Automation, Security Features
Overview
Freshdesk helps businesses exceed customer expectations as a conversational support software or cloud-based customer service. This platform unifies and manages all communications from various support channels and is trusted by more than 50,000 customers, including Toshiba, Cisco, Hugo Boss, The Atlantic, and more. Freshdesk offers pretty affordable pricing plans.

Front Conversational Support

4.6 User Rating
$19 Price
API Customization, Route incoming messages, Actionable analytics Features
Overview
Front is a conversational support software and is also referred to as the best alternative to a typical help desk software. It is just like an email inbox but more than that, and so intuitive to learn. No intense training need to get you started and you can easily add your team. Front is compatible with macOS, Windows, iOS, and Android.

Podium Conversational Support

4.6 User Rating
Custom Price
Collecting real-time insight, Teamchat, Messaging tools Features
Overview
Podium helps legal firms attract new clients, retain existing clients, and build their businesses. For legal practices, Podium provides straightforward messaging, reviews, and insights to make the most of text messaging's ease to become the obvious option online. Podium Webchat and Feedback provide you with the tools you need to build a successful conversational platform. Furthermore, they provide you with the centralized hub you need to create long-term, loyal relationships with your consumer base.

Birdeye Conversational Support

4.8 User Rating
Custom Price
Referral Marketing, Customer messaging, Online Reputation Management Features
Overview
Birdeye is an all-in-one Experience Marketing platform that provides multi-location businesses with data and tools to provide unique, exceptional customer experiences at every stage of their journey. It's an all-in-one software that helps local companies thrive. Birdeye improves local search rankings, builds patient trust, and converts more searchers into actual leads. Birdeye has saved a ton of time for businesses that manage their online reputation on their own.

Jungleworks Conversational Support

4.1 User Rating
$10.74 Price
Centralised dashboard, Resolve queries, Drive engagement Features
Overview
Jungleworks is an all-in-one conversational software that integrates the Hippo conversational platform, which allows for Live Chat, Customizable Chat Bots, Audio/Video Calling, Developer Friendly, WhatsApp Widget, and Omnichannel Messaging. Jungleworks is trusted by over 10,000 enterprises worldwide. With deep and secure connectors, you can easily communicate with your prospects and grow your business by connecting Jungleworks' Multi-Channel Live Chat Software with your preferred third-party apps.

Intercom Conversational Support

4.4 User Rating
Custom Price
Account Based Marketing, Automated answers, Management tools Features
Overview
Intercom's all-in-one customer communications platform is used by sales, marketing, and support teams at over 25,000 companies every day to achieve faster growth through stronger interactions. The company was launched in 2011 and now has over 25 thousand paying customers. San Francisco, London, Chicago, Dublin, and Sydney are among its offices.

Drift Conversational Support

4.4 User Rating
Free Price
Marketing Automation, Integration, Centralize insights Features
Overview
Drift provides you with the quality solutions it needs to be backed with the latest and advanced technology equipped from its products and services that you can use for your customer engagement process. Its conversational support is built with features that will help you easily manage the engagement flow between customers and agents. Easily handle and drive conversations with the right amount of empathy and proactive problem solution with the help of Drift.

Avaya OneCloud CCaaS

4.1 User Rating
Custom Price
Sentiment analysis, Complete digital automation, Intelligent Routing Features
Overview
Avaya integrates all the communication engagement quality solutions of businesses all in one platform with ease through its available products and services that you can avail of for an affordable price point. Avaya lets you enjoy a seamless experience in the customer service process that will bring guaranteed satisfaction from your end. Together with Avaya, make a hands-on reach to every channel, whether it is through chat, phone calls, video messages, and more.

Help Scout Conversational Support

4.4 User Rating
$20 Price
Reporting, Integration, Knowledge Base Features
Overview
Build excellent customer service support by integrating it with the quality solutions available to Help Scout's products and services. Help Scout lets you empower your support team by providing coherent solutions, asking the right questions, and using empathy for every conversation to ensure the best experience for every customer. Ramp up your business activity and get a high-grade customer retention result with the help of Help Scout.