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10+ Freshworks Alternatives and Competitors

Freshworks

4.3 User Rating
$100 M Revenue
1000+ No of Employees
2010 Founded
SaaS Industry
Contact Management Software Category
Girish Mathrubootham CEO
Overview

Freshworks is a contact management software designed to provide exceptional experiences for both employees and customers, manage relationships with ease, and simplify the way to do business. It has an email management system that views sales interactions and communications between employees and customers. As of today, over 100,000 companies and organizations are using Freshworks to manage their business properly. Learn more about Freshworks and discover other information such as best alternatives, key employees, pricing, and many more below.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zoho.Com 4.8 Sridhar Vembu $9.45 1996 $500 M 9100+ Chennai 5000+ Reviews 13000000+
Office 365 Contact Management 4.7 Satya Nadella $55.12 2011 N/A 156500+ Redmond 3767+ Reviews 100000+
Salesmate Contact Management 4.7 Samir Motwani $12 2016 $2 M 200+ Southern US 5460+ Reviews N/A
Funnel CRM 4.7 Muhammad Gohar Shafique $10 2018 $8 M 30+ Portland 2300+ Reviews 700+
Pipedrive Contact Management 4.5 Raj Sabhlok $12.50 2010 $12 M 600+ New York 1897+ Reviews 50000+
Cloze 4.5 Dan Foody $17 2012 $1.1 M 58+ Somerville 4500+ Reviews N/A
Bitrix24 Contact Management 4.5 Sergey Rizhikov $0 1998 $$25.8 M 166+ Virginia 1987+ Reviews 5000000+
Pobuca 4.3 Isidoros Sideridis $0 2016 $5 M 100+ London 5790+ Reviews N/A
Maximizer 4.3 Iain Black $40 2006 $20 M 157+ Vancouver 3450+ Reviews 150000+
Capsule CRM 4.3 Duncan Stockdill $0 2009 $3 M 33+ Manchester 2300+ Reviews 2500+

Key Employees

Image Name Designation Email ID Twitter Linkedin
Miguel Adao Passionate Marketing Leader N/A N/A https://www.linkedin.com/in/migueladao
Christopher Wiltberger N/A N/A N/A https://www.linkedin.com/in/christopher-wiltberger
Tejas Bhandarkar Product & Business Leader N/A N/A https://www.linkedin.com/in/tejasbhandarkar

Reviews

“ Ease of Use ”

4.7/5 (overall) - Wolfgang B.
Pros:
  • The deal stages are really easy to track on the freshworks. And also easy email tracks and clicks tracks, call and email remainders, Notes of the account and the contact are the best.
  • Time to live and migration was easy, fast and can be accomplished in house without having to hire an outside resource. Freshworks support is excellent and responsive.
Cons:
  • I tried to get support to create a ticket several times but they just refused, and then I asked to talk to their manager, which was also refused.
  • If you make a mistake converting a lead to a contact, there is no way to “downgrade” that contact back to a lead. And if there is a dupe lead/contact, you have to convert before you can merge.

“ Great Product ”

4.7/5 (overall) - Christopher E.
Pros:
  • The activity feed is amazing, never seen anything like it other than on expensive SalesForce add ons. They also do a great job of auto filling details like social networks based on lead/contact email.
  • The best thing about this tool is its so easy to start using.
Cons:
  • Error logs were nearly impossible to find and though the log is supposed to be included on the email showing the errors it wasn’t. Support couldn’t figure it out either.
  • Time to switch between two pages in software and the filter that is removed if you accidentally go back.

“ Simple, powerful CRM ”

4/5 (overall) - Adir R.
Pros:
  • There is so much to list all the pro’s. But only a few functions are needed to get started.
  • Apart from easy accessible menus, logic selectable filters, customizable deal overviews, pipelines and workflow automatization.
Cons:
  • There is nothing bad I can say. It’s true, that there is a lot to take in.
  • To get everything out of all the available features, there is a steep learning curve that leans towards a small portion of CRM administrational work.

Features

  • Access Control
  • Analytics
  • API
  • Agile Software Development
  • Accounting Integration
  • Billing & Invoicing
  • Team Collaboration
  • Security
  • Sales Force Automation
  • Sales Enablement
  • Mobile apps
  • Omnichannel
  • List Management
  • Employee Management
  • Email Integration

Images & Videos

Q & A

Is Freshworks easy contact management software to use?

Freshworks is an easy tool to use and navigate, especially when sending emails to clients and connecting to influencers. It has several features that are easy to use and work properly. Its mail and calendar integration is super easy.

Is Freshworks free?

Yes, Freshworks is free software. However, like any other software, it also offers various packages and plans. Its starting price is $29 per month. But if you want to get the full details of its pricing, you better visit their website or call their sales representative to give you the pricing details you want to know.

Why use Freshworks?

Freshworks provides solutions that help users or companies to be more strategic with a platform that can deliver an excellent customer experience. It can store all your customer conversations in one place. Plus, it can automate repetitive work and save time.

Alternatives

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