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10+ Best Contact Center Operations Softwares 2021

Call center software is a tool to automate inbound and outbound engagement between businesses and customers. … Whenever an inbound customer query comes in, the software routes it to the best suited agent using intelligent routing algorithms via an ACD routing.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
CloudTalk 4.3 Alex Kaplunovich $15 2016 $3.6 M 10+ New York 1654+ Reviews N/A
Dixa 4.3 Mads Fosselius $99 2015 $25 M 125+ Copenhagen 1745+ Reviews N/A
Freshcaller 4.3 Girish Mathrubootham $0 2010 $100 M 2700+ California 1784+ Reviews 150000+
Five9 3.9 Rowan Trollope $100 2001 $328 M 983+ San Ramon 1698+ Reviews N/A
Zendesk Support Suite 4.2 Mikkel Svane Custom 2007 $194 M 3570+ San Francisco 1874+ Reviews 150000+
Kixie PowerCall 4.2 Keith Muenze $29 2013 $9 M 28+ Los Angeles 1778+ Reviews N/A
UJET 4.7 Anand Janefalkar Custom 2015 $23 M 146+ San Francisco 1654+ Reviews N/A
Aircall 4.3 Olivier Pailhes $30 2014 $100 M 300+ New York 1587+ Reviews 5000+
Genesys Engage 4.3 Tony Bates $75 1990 $2 B 5935+ California 1654+ Reviews N/A
NICE inContact 4.4 Paul Jarman Custom 1997 $1 B 6500+ Utah 1658+ Reviews N/A

CloudTalk

4.3 User Rating
$15 Price
Blacklist, Blended Call Center, Automated call redirection Features
Overview
A cloud-based telephone system for sales and support teams, CloudTalk is simple to use. Businesses of all sizes utilize it to better serve customers and increase team productivity. CloudTalk accomplishes this by offering over 50 unique calling features. CloudTalk aids firms in providing excellent customer service, hence increasing their profitability. There are almost a thousand satisfied customers using Cloudtalk, including DHL and Electronic Star.

Dixa

4.3 User Rating
$99 Price
Reporting, Dashboards, Response Automation Features
Overview
This customer service software, Dixa, helps businesses engage with consumers in a conversational, warm, and engaging way by empowering their support workers to do the same. Dixa combines voice, email, chat, and messaging apps into a single platform, allowing organizations to have more meaningful discussions with their customers, increasing customer loyalty, and ultimately fostering "customer friendships."

Freshcaller

4.3 User Rating
$0 Price
Call masking, Route calls to voicemail, Call Barging Features
Overview
For customer service, sales, IT, and HR departments, Freshcaller is a modern rethinking of the traditional phone system we're used to. It serves as the organization's central hub for all phone-related activities, allowing businesses to quickly construct call centers. Freshcaller, being a cloud-based call center software, makes it possible for companies of all sizes to create virtual contact centers without having to invest in expensive phone hardware.

Five9

3.9 User Rating
$100 Price
Web callback, Preview dialer, Power dialer Features
Overview
Global contact centers can use Five9's integrated cloud contact center platform to help with all aspects of customer service, from inbound to outbound to blended and omnichannel interactions. Utilizing Practical AI, Five9 empowers its agents to provide superior customer service across many channels such as phone, email, chat, mobile, social, and more.

Zendesk Support Suite

4.2 User Rating
Custom Price
Reporting, Analytics, Knowledge base articles Features
Overview
Zendesk is a service-first CRM company that creates support, sales, and customer engagement software to help businesses build stronger relationships with their customers. We believe that powerful, innovative customer experiences should be accessible to all businesses, regardless of size, industry, or ambition, from large enterprises to startups.

Kixie PowerCall

4.2 User Rating
$29 Price
CRM Integration, Call Coaching, AutoDialer Features
Overview
For HubSpot, Salesforce, Pipedrive, Zoho, and other popular CRMs, Kixie is the sales engagement tool for increasing sales team productivity by automating dependable phone calls and text messages. Kixie connects agents to customers in a natural and automatic way, offers interesting information about discussions, and delivers a service that can be relied on.

UJET

4.7 User Rating
Custom Price
Call Recording, Alerts, Live Chat Features
Overview
UJET is one of the best contact center platforms in the smartphone era. Its brand was named as a Leader in Contact Center Operations Software in the Winter 2020 Grid Report. UJET is a highly trusted software and garnered countless positive reviews among its users. It's being used by well-known companies like Instacart, Wag!, Dia & Co., and more.

Aircall

4.3 User Rating
$30 Price
Business Phone Systems, Remote Work, Call Logging Features
Overview
Aircall is a trusted contact center operations software brand. It has been in the market since 2014 and now has 8,500+ customers around the world. Companies across 84 countries use Aircall to optimize their contact management, customer communications, and customer experience. The team behind Aircall is based in Sydney, New York, Paris, and Madrid, which consist of over 500 intelligent, hardworking employees.

Genesys Engage

4.3 User Rating
$75 Price
Cloud Security, Automated Routing, Customer Self-Service Features
Overview
Genesys Engage is one of the leading brands in the contact center and cloud customer experience solutions market. Their reach spans over 100 countries and they've helped countless companies achieve customer satisfaction. One of their goals is to help nurture customer connections through marketing, sales, and services, and in the process, provide support to teams fostering customer trust.

NICE inContact

4.4 User Rating
Custom Price
Call Recording, Help Desk, Call Disposition Features
Overview
NICE inContact is one of the leading brands in the contact center operations software market. Their brand is recognized by Gartner as a Leader in the 2021 Magic Quadrant for Contact Center as a Service (CCaaS). Their mission is to help companies build strong customer experience and relationships. Businesses and organizations across multiple industries rely on their solutions to achieve customer satisfaction and improved contact management.