10+ Zoho Desk Complaint Management Alternatives and Competitors

Zoho Desk Complaint Management

Zoho Desk Complaint Management

9.1 User Rating
$500 M Revenue
9100+ No of Employees
1996 Founded
SaaS Industry
Complaint Management Software Category
Sridhar Vembu CEO
Overview

Zoho Desk Complaint Management is an extensive complaint management software built for businesses. Developed under Zoho Corp., Zoho Desk Complaint Management encompasses all the essential features for complaint management, making complaint management processes fast and easy. As one of Zoho’s high-end solutions, Zoho Desk Complaint Management is instantly recognized as one of the best complaint management software.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Zendesk Complaint Management Zendesk Complaint Management 9.5 Mikkel Svane N/A 2007 $194 M
3,570+
San Francisco 1654+ Reviews
150K +
Sparta Systems Sparta Systems 9.4 Dana Jones N/A 1994 $101.1 M
280+
New Jersey 1658+ Reviews
5K +
HappyFox Complaint Management HappyFox Complaint Management 9.3 Shalin Jain N/A 2012 $11.5 M
79+
California 1658+ Reviews
3.1K +
Freshservice Complaint Management Freshservice Complaint Management 9.2 Girish Mathrubootham N/A 2010 $100 M
500+
California 1658+ Reviews
10K +
Zoho Desk Complaint Management Zoho Desk Complaint Management 9.1 Sridhar Vembu N/A 1996 $500 M
9,100+
Chennai 1777+ Reviews
30M +
Fresh Desk Complaint Management Fresh Desk Complaint Management 9 Girish Mathrubootham N/A 2003 $100 M
2,000+
California 1658+ Reviews
150K +
MasterControl MasterControl 8.9 Jonathan Beckstrand N/A 1993 $100 M
250+
Utah 1587+ Reviews
1K +
ComplianceQuest ComplianceQuest 8.8 Prashanth Rajendran $30 2013 $5 M
60+
Tampa 1654+ Reviews
1K +
Bitrix24 Complaint Management Bitrix24 Complaint Management 8.7 Sergey Rizhikov N/A 1998 $25.8 M
166+
Virginia 1654+ Reviews
5M +
Quantivate Quantivate 8.6 Andy Vanderhoff N/A 2005 $18.5 M
60+
Washington 1589+ Reviews
1K +

Pricing

FREE
$0
Email Ticketing
Customer Management
Help Center
Private Knowledge Base
STANDARD
$9.80/agent/mo/Annually
Social & Community Channels
Help Center Themes Gallery
Public Knowledge Base
Customer Happiness Ratings
PROFESSIONAL
$16.33/agent/mo/Annually
Multi-department Ticketing
Team Management
Telephony
Automatic Time Tracking
ENTERPRISE
$28.58/agent/mo/Annually
Live Chat
Help Center Customization
Multi-brand Help Center
Advanced Process Management

Key Employees

ImageNameDesignationLinkedin
Rajendran DandapaniRajendran DandapaniBuilder of Mobile Appshttps://in.linkedin.com/in/rajendran
Isabelle AlbouzeIsabelle AlbouzeCertified Memberhttps://www.linkedin.com/in/isabelle-albouze-03a108
Sunil LalvaniSunil LalvaniBusiness Leaderhttps://in.linkedin.com/in/slalvani

Reviews

“ Zoho Desk for Small Business ”

8/10 (overall) - Gerard H.
Pros
  • We have been using CRM for 7 years and needed more of a ticketing system instead.
  • While CRM is really good, the features of Support Contract, SLA and Ticket Status are really good.
Cons
  • Probably too many options available.
  • A lot of time spent so far just understanding the whole platform

“ One of the best investments for our organization ”

8/10 (overall) - Umang B.
Pros
  • We got this software after using another vendor for about two years.
  • During that time we learned what our needs were and had Zoho Desk on our shortlist.
Cons
  • It can sometimes get too bloated on your browser because it has a lot of data under the hood, and search can be finicky at times.
  • But it’s quite manageable. The above would not impact me choosing this platform again.

“ Great on its own ”

9/10 (overall) - Peter F.
Pros
  • Nice little features like snippets or copy-pasting knowledge base articles mean that ticket response is a breeze.
  • Powerful automation features. Love the customer portal knowledge base, we use it every day.
Cons
  • Sometimes some of the default email templates can be a little bit funky.
  • But that was an easy fix.

Features

  • Access Control
  • Analytics
  • Accounting Intergration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Team Collaboration
  • Performance Management

Images & Videos

Q & A

Q. How much does Zoho Desk Complaint Management cost?

You can access Zoho Desk Complaint Management through three different paid subscription tiers. Zoho Desk Complaint Management is available in Zoho’s Standard plan at $12 per month, Professional plan at $20 per month, and Enterprise plan for $35 per month. You can also access Zoho Desk Complaint Management through Zoho’s Free plan but with limited features available.

 

Q. Can I access Zoho Desk Complaint Management using a free trial?

As part of Zoho Desk’s high-end solutions, Zoho Desk Complaint Management also offers free trial access that you can enjoy. All you need to do is immediately create your Zoho Desk account today so that you can activate a 15-day free trial for whichever plan you want to take. With Zoho Desk Complaint Management free trial access, you can customize and explore all the powerful features of Zoho Desk without ever providing a credit card.

Q. What happens after my Zoho Desk Complaint Management trial expires?

When your Zoho Desk Complaint Management trial expires, the platform gives you an option to continue by purchasing a monthly or yearly subscription. All of your free trial customizations and data are all yours, permanently, until you choose to opt for paid subscription.

 

Q. What payment options does Zoho Desk Complaint Management accept?

Currently, Zoho Desk Complaint Management accepts payment through Visa, MasterCard, American Express, and PayPal. The platform is also capable of handling payments through bank transfer or check transfer, especially for yearly subscriptions.