10+ Zendesk Complaint Management Alternatives and Competitors

Zendesk Complaint Management

Zendesk Complaint Management

9.5 User Rating
$194 M Revenue
3570+ No of Employees
2007 Founded
SaaS Industry
Complaint Management Software Category
Mikkel Svane CEO
Overview

Zendesk is a cloud-based solution for complaint management designed to establish a knowledge base to resolve some of the most prominent and repetitive problems and complaints made by customers. Businesses may also set up an online community using Zendesk, where their customers can post requests and respond to ongoing conversation threads. As of now, 150,000 companies rely on Zendesk when it comes to complain matters. Learn more about Zendesk, such as best alternatives, pricing, and more, by scrolling down.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Zendesk Complaint Management Zendesk Complaint Management 9.5 Mikkel Svane N/A 2007 $194 M
3,570+
San Francisco 1654+ Reviews
150K +
Sparta Systems Sparta Systems 9.4 Dana Jones N/A 1994 $101.1 M
280+
New Jersey 1658+ Reviews
5K +
HappyFox Complaint Management HappyFox Complaint Management 9.3 Shalin Jain N/A 2012 $11.5 M
79+
California 1658+ Reviews
3.1K +
Freshservice Complaint Management Freshservice Complaint Management 9.2 Girish Mathrubootham N/A 2010 $100 M
500+
California 1658+ Reviews
10K +
Zoho Desk Complaint Management Zoho Desk Complaint Management 9.1 Sridhar Vembu N/A 1996 $500 M
9,100+
Chennai 1777+ Reviews
30M +
Fresh Desk Complaint Management Fresh Desk Complaint Management 9 Girish Mathrubootham N/A 2003 $100 M
2,000+
California 1658+ Reviews
150K +
MasterControl MasterControl 8.9 Jonathan Beckstrand N/A 1993 $100 M
250+
Utah 1587+ Reviews
1K +
ComplianceQuest ComplianceQuest 8.8 Prashanth Rajendran $30 2013 $5 M
60+
Tampa 1654+ Reviews
1K +
Bitrix24 Complaint Management Bitrix24 Complaint Management 8.7 Sergey Rizhikov N/A 1998 $25.8 M
166+
Virginia 1654+ Reviews
5M +
Quantivate Quantivate 8.6 Andy Vanderhoff N/A 2005 $18.5 M
60+
Washington 1589+ Reviews
1K +

Pricing

Lite
$0
100k custom object records
Zendesk events only (EAP)
90-day event retention
Lite API limits
Professional
$19/agent/month
500k custom object records
Zendesk events (EAP)
25k external custom events/day
1-year event retention
Enterprise
$59/agent/month
25M custom object records
Zendesk events (EAP)
100k external custom events/day
3-year event retention

Key Employees

ImageNameDesignationLinkedin
Christoph JanzChristoph Janzhttps://www.linkedin.com/in/christophjanz
Peter KazanjyPeter KazanjyEntrepreneurhttps://www.linkedin.com/in/kazanjy
Jaimie BussJaimie BussVP of Saleshttps://www.linkedin.com/in/jaimiebuss

Reviews

“ A highly configurable, easy to use ticketing system ”

8/10 (overall) - Sam Othman
Pros
  • Assigning tickets to agents and allowing them to follow through the entire process from end to end.
  • Multiple teams can be in the same instance and tickets can be assigned between teams depending on which stage of the process it is up to.
Cons
  • There are some additional purchases that can be made to increase reporting, however, I would like to see some more reporting out of the box.
  • It would be good if we could make our own Statuses as not everything fits into the preconfigured categories

“ Zendesk promotes an optimal and efficient relationship with our customers ”

8/10 (overall) - Emely Foster
Pros
  • Zendesk keeps a record on the ticket of all interactions that occur with the customer.
  • It has an effective self-help customer service tool to make them self-sufficient.
Cons
  • It is unpleasant to have duplicate messages when the ticket system is open and not assigned.
  • Zendesk prices can be expensive.

“ Well Organized Ticketing Solution. ”

9/10 (overall) - Omer Yaqoob
Pros
  • We can easily manage multiple inboxes department wise.
  • We can assign tickets to multiple teams at the same time and they can work on a queries simultaneously, depending of the nature of the issue.
Cons
  • Once an email is sent we cannot retract it.
  • That’s the feature which is missing in Zendesk, otherwise it is a perfect solution.

Features

  • Access Control
  • Analytics
  • Accounting Intergration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • Commenting
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Performance Management

Images & Videos

Q & A

Q. Is Zendesk free?

Zendesk offers a free version. Thus, it is only limited to basic features. Now, if you want to upgrade, you can avail of their various pricing packages. Its price starts at $19 per month. For complete pricing details, it is better to check out their website or contact them directly. They would love to answer all of your queries and questions.

Q. Is Zendesk an easy platform to use?

Zendesk is an easy complaint management software to use. It has various user-friendly features that are easy to access and navigate. Zendesk is designed to manage customer complaints easier. So, you can rest assured that it is easy to use.

Q. How secure is Zendesk?

Zendesk values data security and privacy. That is why they have come up with a privacy policy that contains all the necessary details their users should know. They want their users to know who, what, where, how, and why they collect data and how they manage it. So, when you use Zendesk, you can rest assured that your data are safe and secure.

Q. Why use Zendesk?

Zendesk is one of the best platforms when it comes to managing customer complaints. Zendesk makes customer service better. They have tools to fulfill consumer expectations, set up your team for success, and keep your organization in sync.