10+ MasterControl Alternatives and Competitors



8.9 User Rating
$100 M Revenue
250+ No of Employees
1993 Founded
SaaS Industry
Complaint Management Software Category
Jonathan Beckstrand CEO

MasterControl is a complaint management solution designed to automate the customer complaint management process and improve quality and ensure compliance. It is a cloud-based and fully automated solution that tracks customer complaints through resolution, improving products, and increasing customer satisfaction. As of now, 1,000 companies and enterprises rely on MasterControl in terms of customer complaint management. Learn more about MasterControl, such as best alternatives, pricing, key employees, and more, by scrolling down.


Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Zendesk Complaint Management Zendesk Complaint Management 9.5 Mikkel Svane N/A 2007 $194 M
San Francisco 1654+ Reviews
150K +
Sparta Systems Sparta Systems 9.4 Dana Jones N/A 1994 $101.1 M
New Jersey 1658+ Reviews
5K +
HappyFox Complaint Management HappyFox Complaint Management 9.3 Shalin Jain N/A 2012 $11.5 M
California 1658+ Reviews
3.1K +
Freshservice Complaint Management Freshservice Complaint Management 9.2 Girish Mathrubootham N/A 2010 $100 M
California 1658+ Reviews
10K +
Zoho Desk Complaint Management Zoho Desk Complaint Management 9.1 Sridhar Vembu N/A 1996 $500 M
Chennai 1777+ Reviews
30M +
Fresh Desk Complaint Management Fresh Desk Complaint Management 9 Girish Mathrubootham N/A 2003 $100 M
California 1658+ Reviews
150K +
MasterControl MasterControl 8.9 Jonathan Beckstrand N/A 1993 $100 M
Utah 1587+ Reviews
1K +
ComplianceQuest ComplianceQuest 8.8 Prashanth Rajendran $30 2013 $5 M
Tampa 1654+ Reviews
1K +
Bitrix24 Complaint Management Bitrix24 Complaint Management 8.7 Sergey Rizhikov N/A 1998 $25.8 M
Virginia 1654+ Reviews
5M +
Quantivate Quantivate 8.6 Andy Vanderhoff N/A 2005 $18.5 M
Washington 1589+ Reviews
1K +

Key Employees

Sara BreseeSara BreseeEVPhttps://www.linkedin.com/in/sarabresee
David EdwardsDavid Edwardshttps://www.linkedin.com/in/david-edwards-36393
Todd JacobsTodd Jacobshttps://www.linkedin.com/in/todd-jacobs-8318b


“ Quality Changes Everything ”

8/10 (overall) - Debbie L.
  • The user interface makes this software so much easier to use than others.
  • I have tried, even the most technophobic people in our organisation are willing and able to get on with MasterControl
  • There are a couple of areas where we would like to hide or remove buttons so that they don’t confuse the end user.
  • I’m sure these suggestions will be looked at the way MasterControl evaluate all customer feedback and will eventually be implemented.

“ System Integration ”

9/10 (overall) - Jon T.
  • We went from several home grown or small scale products and rolled them all into one with MasterControl.
  • It significantly lowered our risk, makes our processes more efficient, and streamlined ongoing system maintenance and support.
  • Being new to the medical device world, the sign offs and approvals seems cumbersome, but I would expect those from any system in this arena.
  • That was a little to get used to, but it is setting us up for success when it comes audit time.

“ MasterControl review ”

8/10 (overall) - Joanne F.
  • This system is flexible enough for a any regulated industry.
  • It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.
  • The suite of modules has not been certified as HIPAA compliant, except for the Documents module.
  • Full HIPAA compliance is on their timeline for 3rd quarter 2020.


  • Access Control
  • Analytics
  • Accounting Intergration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Predictive Sales
  • Performance Management
  • Process Management

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Q & A

Q. How much is the pricing of MasterControl?

Similar to any other platform, MasterControl provides various pricing options. That means its pricing may vary depending on the package you want to get and the number of users who will use it. For complete pricing details, it is better to check out their website or contact them directly. Software sellers and service providers sometimes prefer to talk about pricing matters in private.

Q. Is MasterControl an easy software to use?

MasterControl is an easy complaint management software to use. It provides various user-friendly features that are easy to access and navigate. It also has robust and flexible systems that allow users to work efficiently and effectively without any hassle.

Q. How safe is MasterControl?

MasterControl values data security and privacy. That is why they provide a privacy policy that contains all the details their users should know. These details include why and how they collect and manage their data. Plus, details about how they protect their customers’ data to avoid discrepancies and data leakage. So, if you will use MasterControl, you can guarantee your data security.

Q. Why use MasterControl?

MasterControl can simplify your customer complaint management process. At the same time, it helps you build a strong relationship with them and improve your brand. Use MasterControl to automate and manage the complaint-handling process efficiently and cost-effectively.