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10+ HappyFox Complaint Management Alternatives and Competitors

HappyFox Complaint Management

4.6 User Rating
$11.5 M Revenue
79+ No of Employees
2012 Founded
SaaS Industry
Complaint Management Software Category
Shalin Jain CEO
Overview

HappyFox is a complaint management solution designed to handle all customer complaints from one interface. HappyFox enables users to gather customer complaints into a help desk system where users can categorize, assigns, and resolve all complaints with ease. It can also help users gain loyalty and increase retention. As of now, 3,100 companies and enterprises rely on HappyFox in terms of complaint management. Learn more about HappyFox by scrolling down.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Complaint Management 4.7 Mikkel Svane $Free 2007 $194 M 3570+ San Francisco 1654+ Reviews 150000+
Sparta Systems 4.7 Dana Jones Custom 1994 $101.1 M 280+ New Jersey 1658+ Reviews 5000+
Freshservice Complaint Management 4.6 Girish Mathrubootham $Free 2010 $100 M 500+ California 1658+ Reviews 10000+
MasterControl 4.4 Jonathan Beckstrand Custom 1993 $100 M 250+ Utah 1587+ Reviews 1000+
ComplianceQuest 4.4 Prashanth Rajendran $30 2013 $5 M 60+ Tampa 1654+ Reviews 1000+
Bitrix24 Complaint Management 4.3 Sergey Rizhikov $Free 1998 $25.8 M 166+ Virginia 1654+ Reviews 5000000+
Quantivate 4.3 Andy Vanderhoff Custom 2005 $18.5 M 60+ Washington 1589+ Reviews 1000+
Intelex 4.2 Justin McElhattan Custom 1992 $80 M 421+ Toronto 1587+ Reviews 1300+
Zoho Desk Complaint Management 4.5 Sridhar Vembu $Free 1996 $500 M 9100+ Chennai 1777+ Reviews 30000000+
Fresh Desk Complaint Management 4.5 Girish Mathrubootham $Free 2003 $100 M 2000+ California 1658+ Reviews 150000+

Pricing

Mighty
  • Request Pricing
  • Canned Actions
  • SLA Management
  • Knowledge base
  • SSL Certificate Hosting
Fantastic
  • Request Pricing
  • Multi-brand Helpdesk
  • SLA Breach Notification
  • Custom Ticket Queues
  • 24/7 Email Support
Enterprise
  • Request Pricing
  • Proactive Agent Collision
  • Task Management
  • Asset Management
  • 24/7 Email/Chat Support
Enterprise Plus
  • Request Pricing
  • Agent Scripting
  • 2 TB Attachment Store
  • Customer Success Manager
  • 24/7 Email/Chat/Phone Support

Key Employees

Image Name Designation Email ID Twitter Linkedin
Pulkit Sankhla Enterprise Account Executive N/A N/A https://www.linkedin.com/in/pulkitsankhla
Aarti Shah Marketing Associate N/A N/A https://www.linkedin.com/in/aarti-shah-9343724
Glen Harper N/A N/A N/A https://www.linkedin.com/in/glenrharper

Reviews

“ Meets our needs ”

4/5 (overall) - Carl P
Pros:
  • Flexibility. With HappyFox, it is so easy to change the configuration to meet our ever-changing needs.
  • We can do this easily via the built-in tools and extensive knowledgebase they offer and none of it requires coding
Cons:
  • I wish that their automation tools were a little more flexible- specifically with defining the events, frequency, and triggers used to automate an action.
  • It is set up sort of like using the Windows Task Scheduler.

“ Easy to use ”

4/5 (overall) - Saban C
Pros:
  • Happy fox is a great implementation for our customer service team.
  • I love how organized you can keep everything. Having all my work tickets at the tip of my fingers is amazing
Cons:
  • They are still working on extension app varieties but is already better than many others.
  • I’m not a big fan of the application. It’s not as customizable as the webpage.

“ A good program but could be faster and more organized ”

4/5 (overall) - Eric V
Pros:
  • It’s easy to send e-mails, the interface is nice.
  • It’s generally fairly fast and you can easily work with other people on your team with it.
Cons:
  • It’s very hard to see new e-mails coming in which is important.
  • There should be an alert when a client e-mails you. Otherwise they could be waiting for hours because it’s easy to miss.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • Customer Support
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Performance Management
  • Process Management

Images & Videos

Q & A

Is HappyFox a free platform?

HappyFox is not a free platform. But it offers affordable and simple packages. That means its pricing may vary depending on the package you want to use. For complete pricing details, you can check out their website or request them to give you the details you want to know. Some software sellers and service providers prefer to talk in private in terms of pricing.

Is HappyFox an easy platform to use?

HappyFox is an easy complaint management software to use. It has various factors that are easy to access and user-friendly. With the characteristics that HappyFox has, users can use it without any hassle. With HappyFox, you can have an easy way towards managing customer complaints

How secure is HappyFox?

HappyFox prioritizes customer security and data privacy. That is why they set up security systems and measures that can avoid discrepancies and data leakage. Also, they provide a privacy policy to inform their users about why and how they collect and manage their users’ information. So, when you use HappyFox, you can guarantee the safety of your data.

Why use HappyFox?

HappyFox is one of the best complaint management software that dominates the world. It has various features that ease up all the customer complaint management processes. HappyFox enables you to receive complaints, track them, resolve and reduce complaints. Use HappyFox now.

Alternatives

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