10+ Freshservice Complaint Management Alternatives and Competitors

Freshservice Complaint Management

Freshservice Complaint Management

9.2 User Rating
$100 M Revenue
500+ No of Employees
2010 Founded
SaaS Industry
Complaint Management Software Category
Girish Mathrubootham CEO

Freshservice is a complaint management solution designed to ease up complaint management process and provide an excellent user experience. It is an intelligent, right-sized service management solution for the modern enterprise. With Freshservice, users can extend digital abilities and deliver exceptional employee and customer experiences with an automatic, scalable, and no-code solution. As of now, 10,000 companies and enterprises rely on Freshservice in terms of complaint management. Learn more about Freshservice, like best alternatives, pricing, and more, below.


Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Zendesk Complaint Management Zendesk Complaint Management 9.5 Mikkel Svane N/A 2007 $194 M
San Francisco 1654+ Reviews
150K +
Sparta Systems Sparta Systems 9.4 Dana Jones N/A 1994 $101.1 M
New Jersey 1658+ Reviews
5K +
HappyFox Complaint Management HappyFox Complaint Management 9.3 Shalin Jain N/A 2012 $11.5 M
California 1658+ Reviews
3.1K +
Freshservice Complaint Management Freshservice Complaint Management 9.2 Girish Mathrubootham N/A 2010 $100 M
California 1658+ Reviews
10K +
Zoho Desk Complaint Management Zoho Desk Complaint Management 9.1 Sridhar Vembu N/A 1996 $500 M
Chennai 1777+ Reviews
30M +
Fresh Desk Complaint Management Fresh Desk Complaint Management 9 Girish Mathrubootham N/A 2003 $100 M
California 1658+ Reviews
150K +
MasterControl MasterControl 8.9 Jonathan Beckstrand N/A 1993 $100 M
Utah 1587+ Reviews
1K +
ComplianceQuest ComplianceQuest 8.8 Prashanth Rajendran $30 2013 $5 M
Tampa 1654+ Reviews
1K +
Bitrix24 Complaint Management Bitrix24 Complaint Management 8.7 Sergey Rizhikov N/A 1998 $25.8 M
Virginia 1654+ Reviews
5M +
Quantivate Quantivate 8.6 Andy Vanderhoff N/A 2005 $18.5 M
Washington 1589+ Reviews
1K +


Incident Management
Knowledge Base
Self Service Portal
Service Catalog
Asset Management
Multiple Portal Languages
Analytics Pro
Change, Problem & Release Management
Software License Management
Customizable Agent Roles
Multilingual Knowledge Base
CAB Huddle
IP Whitelisting
1 Hour Support SLA

Key Employees

Tejas BhandarkarTejas BhandarkarProduct & Business Leaderhttps://www.linkedin.com/in/tejasbhandarkar
Tarkeshwar ThakurTarkeshwar ThakurVP Engghttps://in.linkedin.com/in/tarkeshwar1
Miguel AdaoMiguel AdaoMarketing Leaderhttps://www.linkedin.com/in/migueladao


“ Freshservice is quite a solid ITSM solution in the Cloud ”

8/10 (overall) - Jose Q.
  • Freshworks solution, it’s very customizable interms of UI, automation and notifications.
  • It has integrations with third-party solutions and via API for developers.
  • Technical support is sometimes really slow.
  • Until recently, we were complaining about the searching, but it was improved in the last update. The price for a complete set of features is quite high.

“ A great helpdesk solution ”

8/10 (overall) - Adam P.
  • So sleek and simple to implement.
  • Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find
  • A few setup niggles were quickly solved.
  • Sometimes support can be slow, but rarely needed. Updates not always followed through

“ Simple to use ”

9/10 (overall) - Rich K.
  • Layout is clean and easy to understand.
  • This is available on our subscription level.
  • List of Integration possibilities are pretty small in comparison.
  • Hasn’t really grown in the several years we have been using it.


  • Access Control
  • Analytics
  • Accounting Intergration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Predictive Sales
  • Performance Management
  • Process Management

Images & Videos

Q & A

Q. How secure is Freshservice?

Freshservice takes security seriously. That is why they have come up with security measures to avoid discrepancies and other malicious activities that might lead to data leakage. They also developed a privacy notice that allows users to know and understand how Freshservice protects and manages their data. So, if you will use Freshservice, you can rest assured that your data is safe and secure.

Q. How much is the pricing of Freshservice?

Similar to other complaint management software, Freshservice provides several pricing options that you can select. But that means its pricing varies depending on the package that you want to use. Its price starts at $13.37 per month. For complete pricing details, it is best to check out their website or contact them directly.

Q. Is Freshservice an easy software to use?

Freshservice is an easy complaint management platform to use. It has various user-friendly and easy to access features. It is also flexible, robust, and intuitive that enables users to work efficiently and effectively. With Freshservice, you can have an easy way towards managing customer complaints.

Q. Is Freshservice worth it?

Freshservice is one of the best complaint management software around the globe. Freshservice provides an elegant user experience. Plus, it has flexible features to satisfy the customers. It is also easily compatible with other companies and IT systems. So, using Freshservice is worth it.