Browse
CRMDatabase ManagementProject ManagementERPExpense ManagementMarketing AutomationAccountingCustomer ServiceBusiness IntelligenceMarketing Resource ManagementContent ManagementSales ManagementInventory managementEmail MarketingPayment ProcessingE-Signature SoftwareContract Management SoftwareCybersecurity SoftwareCMMSLead ManagementBusiness Process ManagementCorporate Performance ManagementCustomer Engagement SoftwareEnterprise Architecture SoftwareBrand Management SoftwareChange Management SoftwareLead Generation SoftwareVideo SharingWorkforce ManagementDocument Management SoftwareReporting SoftwareBilling And Invoicing SoftwareEnterprise Asset ManagementNetwork Security SoftwareData Analytics SoftwareQuality Management SoftwareWeb Conferencing SoftwareWeb Design SoftwareSEO SoftwareData Quality SoftwareRisk Management SoftwareFacility Management SoftwareHelp Desk SoftwareSocial Media Management SoftwareSales Performance ManagementSales Forecasting SoftwareDigital Asset Management SoftwareSupply Chain ManagementFile Sharing SoftwareCPQ SoftwarePartner Management SoftwareEmail Signature SoftwareMarketing Attribution SoftwareCustomer Experience SoftwareBudgeting SoftwareAudit SoftwareHR SoftwareEHS SoftwareKnowledge Management SoftwarePresentation SoftwareVPNWebsite Monitoring SoftwarePR SoftwareMarketing Analytics SoftwareProposal SoftwarePayroll SoftwareIdentity And Access ManagementTask Management SoftwareWeb Analytics SoftwareBusiness Plan softwareArtificial Intelligence SoftwarePhoto EditingVideo EditingVideo Hosting WebsitesDocument Creation SoftwareData Virtualization SoftwareRequirements Management SoftwareVector Graphics SoftwareAfter Effects SoftwareBoard Management SoftwareBusiness Activity Monitoring SoftwarePolicy Management SoftwareOperational Risk Management SoftwareEquipment Maintenance SoftwareProject Portfolio ManagementBusiness Management SoftwareCorporate LMSInternal Communications SoftwareBenefits Administration SoftwareTime Tracking SoftwareTalent Management SoftwareEmployee Scheduling SoftwareEmployee Performance ManagementEmployee Engagement SoftwareVideo Interviewing SoftwareApplicant Tracking SoftwareContact Management SoftwareEmployee Recognition SoftwareEmployee Feedback SoftwareOnboarding SoftwareEmployee Training SoftwareBackground Check SoftwareRecruiting Software360 Degree Feedback SoftwareAttendance Tracking SoftwareEmployee Monitoring SoftwareHR Analytics SoftwareReference CheckWhistleblowing SoftwareSubscription Management SoftwareFraud Detection SoftwareData Loss PreventionInfluencer MarketingReferral MarketingCompensation Management SoftwareProcurement SoftwareDecision Making SoftwareMind Mapping SoftwareComplaint Management SoftwareEnterprise Feedback ManagementEmployee Management SoftwareHCM SoftwareAbsence ManagementMeeting Management SoftwareProduct Lifecycle Management SoftwareEnterprise Search SoftwareData Visualization SoftwareMulti-level MarketingRFP SoftwareIncident Management SoftwareEncryption SoftwareDatabase Security SoftwareExit Interview Management SoftwareInterview SchedulingPEO SoftwareSocial Media Monitoring SoftwareChatbots SoftwareRecruiting Automation SoftwareStaffing SoftwareWorkload AutomationFinancial ManagementBusiness Continuity ManagementSocial Media AnalyticsEndpoint Security SoftwareEnterprise Content ManagementCustomer Communication ManagementProduct Management SoftwareHR Case ManagementNetwork ManagementMaster Data ManagementRemote Support SoftwareClient Portal SoftwareHR Service Delivery SoftwareElectronic Data InterchangePerformance Appraisal SoftwareReference ManagementScreen Sharing SoftwareContract Lifecycle ManagementQuote ManagementDirect Mail Automation SoftwareBudgeting and Forecasting SoftwareDevOps SoftwareBackup SoftwareEvent Stream Processing SoftwareBid Management SoftwareBig Data Processing and Distribution SoftwareRestaurant POS SystemField Service Management SoftwareEndpoint Detection & Response SoftwareRobotic Process Automation SoftwareFleet Management SoftwareCustomer Data Platform SoftwareServicesAccounting ServicesSocial Media AdvertisingData SecurityEmail SecurityBookkeepingInbound MarketingLegal ServicesBusiness Travel ManagementInternational PEORevenue OperationsVirtual ReceptionistWin-Loss AnalysisApplication SecurityEndpoint SecurityIncident ResponseIoT SecurityHR Services ProvidersInternet Service ProvidersManaged Print ServicesManagement Consulting ProvidersNonprofit Consulting ProvidersOutsourced Sales ProvidersSales Consulting ProvidersSales Training ProvidersCloud ServicesIaaS ProvidersCloud HostingCloud MigrationThreat IntelligencePayroll ServicesBackground CheckManagement ConsultingHR ServicesIT Compliance ServicesMerchant ServicesOnline PaymentCloud ComputingIdentity Theft ProtectionQuality AssuranceMaster Data ServicesThreat HuntingTax ServicesAuditing ServicesCredit MonitoringNetwork SecurityEmail Marketing ServicesVPN ServicesRemote DesktopDomain RegistrationCloud StorageHR OutsourcingRide SharingCarpoolingFood DeliveryGrocery DeliveryDog Food DeliveryDog WalkingPet TransportAirlines ServicesKeto Meal DeliveryVegan Meal DeliveryDigital MarketingMusic StreamingDomestic US AirlinesSocial NetworkingDomestic Dubai AirlinesPlant DeliveryMeat DeliveryMeal Kit DeliveryCheapest Meal DeliveryBaby Food DeliveryPet GroomingPet SittingSports StreamingGame StreamingWeb HostingOnline TutoringPhoto PrintingBabySittingCommercial CleaningWeb Design ServicesDirect Mail ServicesConference CallWine DeliveryAnime StreamingEmail EncryptioneCommerce FulfillmentCoffee SubscriptionCredit RepairFrozen Meal DeliveryHealthy Meal DeliveryGluten Free Meal DeliveryPet AdoptionWebsite Monitoring ServicesInstagram GrowthInternational Money TransferTranscription ServicesContent WritingTelemarketingWordpress MaintenanceVirtual OfficeTranslation ServicesMarket ResearchContent EditingMarketing AnalyticsSchool Lunch DeliveryOutsourced Customer SupportLong Distance MovingJunk RemovalOnline Flower DeliveryCloud BackupPhoto BookOnline FaxSocial Media MarketingPacking ServicesAudioBookPhoto ScanningFile HostingMedical BillingPress Release DistributionPlant Delivery ServicesAnswering ServicesDissertation WritingText Message MarketingAlcohol DeliveryResume WritingPush Notification ServicesAward BookingWebsite SecurityContent MarketingFile Sharing ServicesHotel BookingVirtual AssistantCloud GamingProxy ServicesBook PromotionLaundry DeliveryCybersecurity ServicesOnline Interior DesignPlant Based Meal DeliveryMilk DeliveryPest ControlProduce DeliveryVitamin SubscriptionPersonal FinanceLead GenerationData EntryTransactional EmailMusic DistributionBack Office OutsourcingSaaS

10+ Freshservice Complaint Management Alternatives and Competitors

Freshservice Complaint Management

4.6 User Rating
$100 M Revenue
500+ No of Employees
2010 Founded
SaaS Industry
Complaint Management Software Category
Girish Mathrubootham CEO
Overview

Freshservice is a complaint management solution designed to ease up complaint management process and provide an excellent user experience. It is an intelligent, right-sized service management solution for the modern enterprise. With Freshservice, users can extend digital abilities and deliver exceptional employee and customer experiences with an automatic, scalable, and no-code solution. As of now, 10,000 companies and enterprises rely on Freshservice in terms of complaint management. Learn more about Freshservice, like best alternatives, pricing, and more, below.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Complaint Management 4.7 Mikkel Svane $Free 2007 $194 M 3570+ San Francisco 1654+ Reviews 150000+
Sparta Systems 4.7 Dana Jones Custom 1994 $101.1 M 280+ New Jersey 1658+ Reviews 5000+
HappyFox Complaint Management 4.6 Shalin Jain Custom 2012 $11.5 M 79+ California 1658+ Reviews 3100+
MasterControl 4.4 Jonathan Beckstrand Custom 1993 $100 M 250+ Utah 1587+ Reviews 1000+
ComplianceQuest 4.4 Prashanth Rajendran $30 2013 $5 M 60+ Tampa 1654+ Reviews 1000+
Bitrix24 Complaint Management 4.3 Sergey Rizhikov $Free 1998 $25.8 M 166+ Virginia 1654+ Reviews 5000000+
Quantivate 4.3 Andy Vanderhoff Custom 2005 $18.5 M 60+ Washington 1589+ Reviews 1000+
Intelex 4.2 Justin McElhattan Custom 1992 $80 M 421+ Toronto 1587+ Reviews 1300+
Zoho Desk Complaint Management 4.5 Sridhar Vembu $Free 1996 $500 M 9100+ Chennai 1777+ Reviews 30000000+
Fresh Desk Complaint Management 4.5 Girish Mathrubootham $Free 2003 $100 M 2000+ California 1658+ Reviews 150000+

Pricing

BLOSSOM
  • $13.37/agent/mo/Yearly
  • Incident Management
  • Knowledge Base
  • Self Service Portal
  • Automations
GARDEN
  • $33.44/agent/mo/Yearly
  • Service Catalog
  • Asset Management
  • Multiple Portal Languages
  • Analytics Pro
ESTATE
  • $46.82/agent/mo/Yearly
  • Change, Problem & Release Management
  • Software License Management
  • Customizable Agent Roles
  • Multilingual Knowledge Base
FOREST
  • $60.20/agent/mo/Yearly
  • CAB Huddle
  • IP Whitelisting
  • Sandbox
  • 1 Hour Support SLA

Key Employees

Image Name Designation Email ID Twitter Linkedin
Tejas Bhandarkar Product & Business Leader N/A N/A https://www.linkedin.com/in/tejasbhandarkar
Tarkeshwar Thakur VP Engg N/A N/A https://in.linkedin.com/in/tarkeshwar1
Miguel Adao Marketing Leader N/A N/A https://www.linkedin.com/in/migueladao

Reviews

“ Freshservice is quite a solid ITSM solution in the Cloud ”

4/5 (overall) - Jose Q.
Pros:
  • Freshworks solution, it’s very customizable interms of UI, automation and notifications.
  • It has integrations with third-party solutions and via API for developers.
Cons:
  • Technical support is sometimes really slow.
  • Until recently, we were complaining about the searching, but it was improved in the last update. The price for a complete set of features is quite high.

“ A great helpdesk solution ”

4/5 (overall) - Adam P.
Pros:
  • So sleek and simple to implement.
  • Built in user-portal, reporting, workflows and constant updates make this the best helpdesk software we could find
Cons:
  • A few setup niggles were quickly solved.
  • Sometimes support can be slow, but rarely needed. Updates not always followed through

“ Simple to use ”

4.5/5 (overall) - Rich K.
Pros:
  • Layout is clean and easy to understand.
  • This is available on our subscription level.
Cons:
  • List of Integration possibilities are pretty small in comparison.
  • Hasn’t really grown in the several years we have been using it

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Predictive Sales
  • Performance Management
  • Process Management

Images & Videos

Q & A

How secure is Freshservice?

Freshservice takes security seriously. That is why they have come up with security measures to avoid discrepancies and other malicious activities that might lead to data leakage. They also developed a privacy notice that allows users to know and understand how Freshservice protects and manages their data. So, if you will use Freshservice, you can rest assured that your data is safe and secure.

How much is the pricing of Freshservice?

Similar to other complaint management software, Freshservice provides several pricing options that you can select. But that means its pricing varies depending on the package that you want to use. Its price starts at $13.37 per month. For complete pricing details, it is best to check out their website or contact them directly.

Is Freshservice an easy software to use?

Freshservice is an easy complaint management platform to use. It has various user-friendly and easy to access features. It is also flexible, robust, and intuitive that enables users to work efficiently and effectively. With Freshservice, you can have an easy way towards managing customer complaints.

Is Freshservice worth it?

Freshservice is one of the best complaint management software around the globe. Freshservice provides an elegant user experience. Plus, it has flexible features to satisfy the customers. It is also easily compatible with other companies and IT systems. So, using Freshservice is worth it.

Alternatives

saas