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10+ Fresh Desk Complaint Management Alternatives and Competitors

Fresh Desk Complaint Management

4.5 User Rating
$100 M Revenue
2000+ No of Employees
2003 Founded
SaaS Industry
Complaint Management Software Category
Girish Mathrubootham CEO
Overview

Freshdesk Complaint Management is an extensive customer complaint solution programmed under Freshdesk. Branded as one of the fastest and easiest customer complaint solutions, Freshdesk Complaint Management has the capacity to give customers the best support experience they deserve. Since its release, Freshdesk Complaint Management becomes the go-to platform for multiple businesses, making the app part of the best complaint management software charts.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Complaint Management 4.7 Mikkel Svane $Free 2007 $194 M 3570+ San Francisco 1654+ Reviews 150000+
Sparta Systems 4.7 Dana Jones Custom 1994 $101.1 M 280+ New Jersey 1658+ Reviews 5000+
HappyFox Complaint Management 4.6 Shalin Jain Custom 2012 $11.5 M 79+ California 1658+ Reviews 3100+
Freshservice Complaint Management 4.6 Girish Mathrubootham $Free 2010 $100 M 500+ California 1658+ Reviews 10000+
MasterControl 4.4 Jonathan Beckstrand Custom 1993 $100 M 250+ Utah 1587+ Reviews 1000+
ComplianceQuest 4.4 Prashanth Rajendran $30 2013 $5 M 60+ Tampa 1654+ Reviews 1000+
Bitrix24 Complaint Management 4.3 Sergey Rizhikov $Free 1998 $25.8 M 166+ Virginia 1654+ Reviews 5000000+
Quantivate 4.3 Andy Vanderhoff Custom 2005 $18.5 M 60+ Washington 1589+ Reviews 1000+
Intelex 4.2 Justin McElhattan Custom 1992 $80 M 421+ Toronto 1587+ Reviews 1300+
Zoho Desk Complaint Management 4.5 Sridhar Vembu $Free 1996 $500 M 9100+ Chennai 1777+ Reviews 30000000+

Pricing

SPROUT
  • FREE
  • Email & Social Ticketing
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
BLOSSOM
  • $13.61/agent/mo/Annually
  • $19.06/agent/mo/Monthly
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk Report
GARDEN
  • $35.35/agent/mo/Annually
  • $44.88/agent/mo/Monthly
  • Time Tracking
  • CSAT Surveys
  • Performance Reports
  • Custom Apps
ESTATE
  • $48.96/agent/mo/Annually
  • $68/agent/mo/Monthly
  • Round-robin Routing
  • Customer Segments
  • Portal Rebrand
  • Custom Reports and Dashboards
FOREST
  • $97.93/agent/mo/Annually
  • $122.41/agent/mo/Monthly
  • Skill-based Routing
  • Sandbox
  • Audit Log
  • Knowledge Base Approval Workflow

Key Employees

Image Name Designation Email ID Twitter Linkedin
Miguel Adao Head of Marketing N/A N/A https://www.linkedin.com/in/migueladao
Tarkeshwar Thakur VP Engineering N/A N/A https://in.linkedin.com/in/tarkeshwar1
Tejas Bhandarkar Product & Business Leader N/A N/A https://www.linkedin.com/in/tejasbhandarkar

Reviews

“ Client Friendly Ticketing System ”

4/5 (overall) - Torre C.
Pros:
  • The easy to use and beautiful ticketing system not only works great online.
  • Also functions very well for our clients if they only ever submit and respond to tickets via their email.
Cons:
  • It would be nice if there were more sophisticated tasks / reminders.
  • As part of the ticket features but that is not even a feature most people look for, and we have ways to work around those limitations.

“ Good Software ”

4/5 (overall) - Thabo M.
Pros:
  • With 5 years in business, we started seeing change in our revenues and employee behavior in the last 2,5 years of using FRESHDESK.
  • We stopped for sometime thinking maybe we could continue without these tools and a huge gap opened up thus we had to go back to the tried & tested.
Cons:
  • Its not ease of business.
  • Not very user friendly Interface Work Anywhere (App or Web).

“ Freshdesk makes working easier ”

4.5/5 (overall) - Sinencia V.
Pros:
  • Freshdesk tracks agents’ productivity through out the day and breaks up this information by the hour. We can also look up who has resolved the most tickets or who sends out immediate responses.
  • All of this information is especially helpful when assigning new tickets because we can see a history of our most efficient employees.
Cons:
  • One thing that I believe can be improved is having a group option to send out an email.
  • The information still gets everyone on the same page, however it is an additional step on the agent’s end.

Features

  • Access Control
  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Billing & Invoicing
  • CRM Integration
  • Campaign Analysis
  • Collaboration Tools
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Predictive Sales
  • Performance Management

Images & Videos

Q & A

How much does Freshdesk Complaint Management cost?

Freshdesk Complaint Management is accessible in Freshdesk’s four different subscription options. You can choose to purchase Freshdesk Complaint Management through Freshdesk’s Blossom plan at $15 per month, Garden plan at $35 per month, Estate plan $49 per month, and Forest plan at $99 per month

Does Freshdesk Complaint Management offer free trial access?

Yes. All you need to do is sign up for a Freshdesk account; then, you can have instant access to all the features in the Freshdesk Forest or Freshdesk Estate Omnichannel Plan, including complaint management for 21 days. After your trial access, the platform gives you an option to purchase any of the platform’s paid subscriptions, depending on your choice.

What payment gateways does Freshdesk Complaint Management accept?

Freshdesk Complaint Management accepts payment through Visa, Mastercard, Discover, and American Express. For e-payment gateways like PayPal, the platform currently doesn’t accept this mode of payment, including purchase orders over the phone. Moreover, all of Freshdesk Complaint Management offline payments follow USD pricing.

Is Freshdesk Complaint Management safe to use?

Yes. Freshdesk Complaint Management ensures that they can provide the safest complaint management experience to their users. The platform implements high-end data security measurements, such as 24-hour surveillance, world-class data hosting, and SSL encryption.

Alternatives

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