CRMDatabase ManagementProject ManagementERPExpense ManagementMarketing AutomationAccountingCustomer ServiceBusiness IntelligenceMarketing Resource ManagementContent ManagementSales ManagementInventory managementEmail MarketingPayment ProcessingE-Signature SoftwareContract Management SoftwareCybersecurity SoftwareCMMSLead ManagementBusiness Process ManagementCorporate Performance ManagementCustomer Engagement SoftwareEnterprise Architecture SoftwareBrand Management SoftwareChange Management SoftwareLead Generation SoftwareVideo SharingWorkforce ManagementDocument Management SoftwareReporting SoftwareBilling And Invoicing SoftwareEnterprise Asset ManagementNetwork Security SoftwareData Analytics SoftwareQuality Management SoftwareWeb Conferencing SoftwareWeb Design SoftwareSEO SoftwareData Quality SoftwareRisk Management SoftwareFacility Management SoftwareHelp Desk SoftwareSocial Media Management SoftwareSales Performance ManagementSales Forecasting SoftwareDigital Asset Management SoftwareSupply Chain ManagementFile Sharing SoftwareCPQ SoftwarePartner Management SoftwareEmail Signature SoftwareMarketing Attribution SoftwareCustomer Experience SoftwareBudgeting SoftwareAudit SoftwareHR SoftwareEHS SoftwareKnowledge Management SoftwarePresentation SoftwareVPNWebsite Monitoring SoftwarePR SoftwareMarketing Analytics SoftwareProposal SoftwarePayroll SoftwareIdentity And Access ManagementTask Management SoftwareWeb Analytics SoftwareBusiness Plan softwareArtificial Intelligence SoftwarePhoto EditingVideo EditingVideo Hosting WebsitesDocument Creation SoftwareData Virtualization SoftwareRequirements Management SoftwareVector Graphics SoftwareAfter Effects SoftwareBoard Management SoftwareBusiness Activity Monitoring SoftwarePolicy Management SoftwareOperational Risk Management SoftwareEquipment Maintenance SoftwareProject Portfolio ManagementBusiness Management SoftwareCorporate LMSInternal Communications SoftwareBenefits Administration SoftwareTime Tracking SoftwareTalent Management SoftwareEmployee Scheduling SoftwareEmployee Performance ManagementEmployee Engagement SoftwareVideo Interviewing SoftwareApplicant Tracking SoftwareContact Management SoftwareEmployee Recognition SoftwareEmployee Feedback SoftwareOnboarding SoftwareEmployee Training SoftwareBackground Check SoftwareRecruiting Software360 Degree Feedback SoftwareAttendance Tracking SoftwareEmployee Monitoring SoftwareHR Analytics SoftwareReference CheckWhistleblowing SoftwareSubscription Management SoftwareFraud Detection SoftwareData Loss PreventionInfluencer MarketingReferral MarketingCompensation Management SoftwareProcurement SoftwareDecision Making SoftwareMind Mapping SoftwareComplaint Management SoftwareEnterprise Feedback ManagementEmployee Management SoftwareHCM SoftwareAbsence ManagementMeeting Management SoftwareProduct Lifecycle Management SoftwareEnterprise Search SoftwareData Visualization SoftwareMulti-level MarketingRFP SoftwareIncident Management SoftwareEncryption SoftwareDatabase Security SoftwareExit Interview Management SoftwareInterview SchedulingPEO SoftwareSocial Media Monitoring SoftwareChatbots SoftwareRecruiting Automation SoftwareStaffing SoftwareWorkload AutomationFinancial ManagementBusiness Continuity ManagementSocial Media AnalyticsEndpoint Security SoftwareEnterprise Content ManagementCustomer Communication ManagementProduct Management SoftwareHR Case ManagementNetwork ManagementMaster Data ManagementRemote Support SoftwareClient Portal SoftwareHR Service Delivery SoftwareElectronic Data InterchangePerformance Appraisal SoftwareReference ManagementScreen Sharing SoftwareContract Lifecycle ManagementQuote ManagementDirect Mail Automation SoftwareBudgeting and Forecasting SoftwareDevOps SoftwareBackup SoftwareEvent Stream Processing SoftwareBid Management SoftwareBig Data Processing and Distribution SoftwareRestaurant POS SystemField Service Management SoftwareEndpoint Detection & Response SoftwareRobotic Process Automation SoftwareFleet Management SoftwareCustomer Data Platform SoftwareServicesAccounting ServicesSocial Media AdvertisingData SecurityEmail SecurityBookkeepingInbound MarketingLegal ServicesBusiness Travel ManagementInternational PEORevenue OperationsVirtual ReceptionistWin-Loss AnalysisApplication SecurityEndpoint SecurityIncident ResponseIoT SecurityHR Services ProvidersInternet Service ProvidersManaged Print ServicesManagement Consulting ProvidersNonprofit Consulting ProvidersOutsourced Sales ProvidersSales Consulting ProvidersSales Training ProvidersCloud ServicesIaaS ProvidersCloud HostingCloud MigrationThreat IntelligencePayroll ServicesBackground CheckManagement ConsultingHR ServicesIT Compliance ServicesMerchant ServicesOnline PaymentCloud ComputingIdentity Theft ProtectionQuality AssuranceMaster Data ServicesThreat HuntingTax ServicesAuditing ServicesCredit MonitoringNetwork SecurityEmail Marketing ServicesVPN ServicesRemote DesktopDomain RegistrationCloud StorageHR OutsourcingRide SharingCarpoolingFood DeliveryGrocery DeliveryDog Food DeliveryDog WalkingPet TransportAirlines ServicesKeto Meal DeliveryVegan Meal DeliveryDigital MarketingMusic StreamingDomestic US AirlinesSocial NetworkingDomestic Dubai AirlinesPlant DeliveryMeat DeliveryMeal Kit DeliveryCheapest Meal DeliveryBaby Food DeliveryPet GroomingPet SittingSports StreamingGame StreamingWeb HostingOnline TutoringPhoto PrintingBabySittingCommercial CleaningWeb Design ServicesDirect Mail ServicesConference CallWine DeliveryAnime StreamingEmail EncryptioneCommerce FulfillmentCoffee SubscriptionCredit RepairFrozen Meal DeliveryHealthy Meal DeliveryGluten Free Meal DeliveryPet AdoptionWebsite Monitoring ServicesInstagram GrowthInternational Money TransferTranscription ServicesContent WritingTelemarketingWordpress MaintenanceVirtual OfficeTranslation ServicesMarket ResearchContent EditingMarketing AnalyticsSchool Lunch DeliveryOutsourced Customer SupportLong Distance MovingJunk RemovalOnline Flower DeliveryCloud BackupPhoto BookOnline FaxSocial Media MarketingPacking ServicesAudioBookPhoto ScanningFile HostingMedical BillingPress Release DistributionPlant Delivery ServicesAnswering ServicesDissertation WritingText Message MarketingAlcohol DeliveryResume WritingPush Notification ServicesAward BookingWebsite SecurityContent MarketingFile Sharing ServicesSaaS

10+ Best Complaint Management Softwares 2021

The Complaint Management Software allows organizations to record, resolve, and respond to customer complaints and requests, as well as facilitates feedback. It helps in handling multiple problems with simple solutions, giving you ample time to concentrate on other important tasks.


Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Complaint Management 4.75 Mikkel Svane Custom 2007 $194 M 3570+ San Francisco 1654+ Reviews 150000+
Sparta Systems 4.7 Dana Jones Custom 1994 $101.1 M 280+ New Jersey 1658+ Reviews 5000+
Freshservice Complaint Management 4.6 Girish Mathrubootham Custom 2010 $100 M 500+ California 1658+ Reviews 10000+
HappyFox Complaint Management 4.65 Shalin Jain Custom 2012 $11.5 M 79+ California 1658+ Reviews 3100+
MasterControl 4.45 Jonathan Beckstrand Custom 1993 $100 M 250+ Utah 1587+ Reviews 1000+
ComplianceQuest 4.4 Prashanth Rajendran $30 2013 $5 M 60+ Tampa 1654+ Reviews 1000+
Bitrix24 Complaint Management 4.35 Sergey Rizhikov Custom 1998 $25.8 M 166+ Virginia 1654+ Reviews 5000000+
Quantivate 4.3 Andy Vanderhoff Custom 2005 $18.5 M 60+ Washington 1589+ Reviews 1000+
Intelex 4.25 Justin McElhattan Custom 1992 $80 M 421+ Toronto 1587+ Reviews 1300+
Fresh Desk Complaint Management 4.5 Girish Mathrubootham Custom 2003 $100 M 2000+ California 1658+ Reviews 150000+

Zendesk Complaint Management

4.75 User Rating
Custom Price
Omnichannel, knowledge base articles, Triggers Features
Zendesk is a cloud-based solution for complaint management designed to establish a knowledge base to resolve some of the most prominent and repetitive problems and complaints made by customers. Businesses may also set up an online community using Zendesk, where their customers can post requests and respond to ongoing conversation threads. As of now, 150,000 companies rely on Zendesk when it comes to complain matters. Learn more about Zendesk, such as best alternatives, pricing, and more, by scrolling down.

Sparta Systems

4.7 User Rating
Custom Price
Corrective, Preventive Action, Document Management Features
Sparta Systems is a complaint management solution designed to automate the process of complaint management. Quality managers and their team can use Sparta Systems to report any customer complaint, directly respond, investigate, and analyze how to resolve and avoid these issues. As of now, 5,000 companies and enterprises rely on Sparta Systems in terms of managing customer complaints. Learn more about Sparta Systems, like best alternatives, pricing, key employees, and more, by scrolling down.

Freshservice Complaint Management

4.6 User Rating
Custom Price
Knowledge Base, Self Service Portal, Scheduler Features
Freshservice is a complaint management solution designed to ease up complaint management process and provide an excellent user experience. It is an intelligent, right-sized service management solution for the modern enterprise. With Freshservice, users can extend digital abilities and deliver exceptional employee and customer experiences with an automatic, scalable, and no-code solution. As of now, 10,000 companies and enterprises rely on Freshservice in terms of complaint management. Learn more about Freshservice, like best alternatives, pricing, and more, below.

HappyFox Complaint Management

4.65 User Rating
Custom Price
Web Interface, Staff Dashboard, Ticket Management Features
HappyFox is a complaint management solution designed to handle all customer complaints from one interface. HappyFox enables users to gather customer complaints into a help desk system where users can categorize, assigns, and resolve all complaints with ease. It can also help users gain loyalty and increase retention. As of now, 3,100 companies and enterprises rely on HappyFox in terms of complaint management. Learn more about HappyFox by scrolling down.


4.45 User Rating
Custom Price
Reporting capabilities, Automate scheduling, Streamline Features
MasterControl is a complaint management solution designed to automate the customer complaint management process and improve quality and ensure compliance. It is a cloud-based and fully automated solution that tracks customer complaints through resolution, improving products, and increasing customer satisfaction. As of now, 1,000 companies and enterprises rely on MasterControl in terms of customer complaint management. Learn more about MasterControl, such as best alternatives, pricing, key employees, and more, by scrolling down.


4.4 User Rating
$30 Price
Audit Management, Evaluation, Mitigation Features
ComplianceQuest is a complaint management solution designed to make customer complaint management easier. It has features that include improving customer experience, automating regulatory submission and compliance, leveraging predictive analytics, automating investigation and root cause analysis, and seamless integration with CRM. Its solution comes with intelligence that drives automation and efficiency. As of now, 1,000 companies and enterprises rely on ComplianceQuest in terms of complaint management. Discover more about ComplianceQuest, such as best alternatives, pricing, and more, by scrolling down.

Bitrix24 Complaint Management

4.35 User Rating
Custom Price
Track performance, Advanced customer relationship, Sales reporting Features
Bitrix24 Complaint Management is a high-powered compliant management solution built for customer-driven organizations. Designed as an all-in-one software, Bitrix24 offers extensive solutions that support businesses' clients whenever they need it, wherever they are. Programmed as part of Bitrix24's high-end solutions, Bitrix24 Complaint Management is branded as one of the best complaint management software to use.


4.3 User Rating
Custom Price
Complaint tracking, Workpaper management, Alerts Features
Quantivate is another high-end software that delivers high-powered complaint management across teams. Developed under Quantivate GRC software, Quantivate's complaint management solution is a simple SaaS solution that automates the process of complaint management. Trusted by thousands of businesses and organizations worldwide, Quantivate becomes one of the best compliant management software to use.


4.25 User Rating
Custom Price
Audit Management, Automatic notifications, Customizable reporting Features
Intelex's complaint management solutions is a powerful customer complaint management platform built for businesses of various types. Programmed as part of the Intelex EHS solution, this platform centralizes customer complaint processes while ensuring corrective and preventive actions (CAPA). With its superb complaint management capabilities, Intelex's complaint management solution is recognized as one of the leading complaint management software.

Fresh Desk Complaint Management

4.5 User Rating
Custom Price
Reminders, Customized invoices, Request deposits Features
Freshdesk Complaint Management is an extensive customer complaint solution programmed under Freshdesk. Branded as one of the fastest and easiest customer complaint solutions, Freshdesk Complaint Management has the capacity to give customers the best support experience they deserve. Since its release, Freshdesk Complaint Management becomes the go-to platform for multiple businesses, making the app part of the best complaint management software charts.