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10+ Best Complaint Management Softwares 2021

The Complaint Management Software allows organizations to record, resolve, and respond to customer complaints and requests, as well as facilitates feedback. It helps in handling multiple problems with simple solutions, giving you ample time to concentrate on other important tasks.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
Zendesk Complaint Management 4.75 Mikkel Svane Custom 2007 $194 M 3570+ San Francisco 1654+ Reviews 150000+
Sparta Systems 4.7 Dana Jones Custom 1994 $101.1 M 280+ New Jersey 1658+ Reviews 5000+
Freshservice Complaint Management 4.6 Girish Mathrubootham Custom 2010 $100 M 500+ California 1658+ Reviews 10000+
HappyFox Complaint Management 4.65 Shalin Jain Custom 2012 $11.5 M 79+ California 1658+ Reviews 3100+
MasterControl 4.45 Jonathan Beckstrand Custom 1993 $100 M 250+ Utah 1587+ Reviews 1000+
ComplianceQuest 4.4 Prashanth Rajendran $30 2013 $5 M 60+ Tampa 1654+ Reviews 1000+
Bitrix24 Complaint Management 4.35 Sergey Rizhikov Custom 1998 $25.8 M 166+ Virginia 1654+ Reviews 5000000+
Quantivate 4.3 Andy Vanderhoff Custom 2005 $18.5 M 60+ Washington 1589+ Reviews 1000+
Intelex 4.25 Justin McElhattan Custom 1992 $80 M 421+ Toronto 1587+ Reviews 1300+
Fresh Desk Complaint Management 4.5 Girish Mathrubootham Custom 2003 $100 M 2000+ California 1658+ Reviews 150000+

Zendesk Complaint Management

4.75 User Rating
Custom Price
Omnichannel, knowledge base articles, Triggers Features
Overview
Zendesk is a cloud-based solution for complaint management designed to establish a knowledge base to resolve some of the most prominent and repetitive problems and complaints made by customers. Businesses may also set up an online community using Zendesk, where their customers can post requests and respond to ongoing conversation threads. As of now, 150,000 companies rely on Zendesk when it comes to complain matters. Learn more about Zendesk, such as best alternatives, pricing, and more, by scrolling down.

Sparta Systems

4.7 User Rating
Custom Price
Corrective, Preventive Action, Document Management Features
Overview
Sparta Systems is a complaint management solution designed to automate the process of complaint management. Quality managers and their team can use Sparta Systems to report any customer complaint, directly respond, investigate, and analyze how to resolve and avoid these issues. As of now, 5,000 companies and enterprises rely on Sparta Systems in terms of managing customer complaints. Learn more about Sparta Systems, like best alternatives, pricing, key employees, and more, by scrolling down.

Freshservice Complaint Management

4.6 User Rating
Custom Price
Knowledge Base, Self Service Portal, Scheduler Features
Overview
Freshservice is a complaint management solution designed to ease up complaint management process and provide an excellent user experience. It is an intelligent, right-sized service management solution for the modern enterprise. With Freshservice, users can extend digital abilities and deliver exceptional employee and customer experiences with an automatic, scalable, and no-code solution. As of now, 10,000 companies and enterprises rely on Freshservice in terms of complaint management. Learn more about Freshservice, like best alternatives, pricing, and more, below.

HappyFox Complaint Management

4.65 User Rating
Custom Price
Web Interface, Staff Dashboard, Ticket Management Features
Overview
HappyFox is a complaint management solution designed to handle all customer complaints from one interface. HappyFox enables users to gather customer complaints into a help desk system where users can categorize, assigns, and resolve all complaints with ease. It can also help users gain loyalty and increase retention. As of now, 3,100 companies and enterprises rely on HappyFox in terms of complaint management. Learn more about HappyFox by scrolling down.

MasterControl

4.45 User Rating
Custom Price
Reporting capabilities, Automate scheduling, Streamline Features
Overview
MasterControl is a complaint management solution designed to automate the customer complaint management process and improve quality and ensure compliance. It is a cloud-based and fully automated solution that tracks customer complaints through resolution, improving products, and increasing customer satisfaction. As of now, 1,000 companies and enterprises rely on MasterControl in terms of customer complaint management. Learn more about MasterControl, such as best alternatives, pricing, key employees, and more, by scrolling down.

ComplianceQuest

4.4 User Rating
$30 Price
Audit Management, Evaluation, Mitigation Features
Overview
ComplianceQuest is a complaint management solution designed to make customer complaint management easier. It has features that include improving customer experience, automating regulatory submission and compliance, leveraging predictive analytics, automating investigation and root cause analysis, and seamless integration with CRM. Its solution comes with intelligence that drives automation and efficiency. As of now, 1,000 companies and enterprises rely on ComplianceQuest in terms of complaint management. Discover more about ComplianceQuest, such as best alternatives, pricing, and more, by scrolling down.

Bitrix24 Complaint Management

4.35 User Rating
Custom Price
Track performance, Advanced customer relationship, Sales reporting Features
Overview
Bitrix24 Complaint Management is a high-powered compliant management solution built for customer-driven organizations. Designed as an all-in-one software, Bitrix24 offers extensive solutions that support businesses' clients whenever they need it, wherever they are. Programmed as part of Bitrix24's high-end solutions, Bitrix24 Complaint Management is branded as one of the best complaint management software to use.

Quantivate

4.3 User Rating
Custom Price
Complaint tracking, Workpaper management, Alerts Features
Overview
Quantivate is another high-end software that delivers high-powered complaint management across teams. Developed under Quantivate GRC software, Quantivate's complaint management solution is a simple SaaS solution that automates the process of complaint management. Trusted by thousands of businesses and organizations worldwide, Quantivate becomes one of the best compliant management software to use.

Intelex

4.25 User Rating
Custom Price
Audit Management, Automatic notifications, Customizable reporting Features
Overview
Intelex's complaint management solutions is a powerful customer complaint management platform built for businesses of various types. Programmed as part of the Intelex EHS solution, this platform centralizes customer complaint processes while ensuring corrective and preventive actions (CAPA). With its superb complaint management capabilities, Intelex's complaint management solution is recognized as one of the leading complaint management software.

Fresh Desk Complaint Management

4.5 User Rating
Custom Price
Reminders, Customized invoices, Request deposits Features
Overview
Freshdesk Complaint Management is an extensive customer complaint solution programmed under Freshdesk. Branded as one of the fastest and easiest customer complaint solutions, Freshdesk Complaint Management has the capacity to give customers the best support experience they deserve. Since its release, Freshdesk Complaint Management becomes the go-to platform for multiple businesses, making the app part of the best complaint management software charts.