10+ Best Complaint Management Softwares 2021

The Complaint Management Software allows organizations to record, resolve, and respond to customer complaints and requests, as well as facilitates feedback. It helps in handling multiple problems with simple solutions, giving you ample time to concentrate on other important tasks.


Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Zendesk Complaint Management Zendesk Complaint Management 9.5 Mikkel Svane N/A 2007 $194 M
San Francisco 1654+ Reviews
150K +
Sparta Systems Sparta Systems 9.4 Dana Jones N/A 1994 $101.1 M
New Jersey 1658+ Reviews
5K +
HappyFox Complaint Management HappyFox Complaint Management 9.3 Shalin Jain N/A 2012 $11.5 M
California 1658+ Reviews
3.1K +
Freshservice Complaint Management Freshservice Complaint Management 9.2 Girish Mathrubootham N/A 2010 $100 M
California 1658+ Reviews
10K +
Zoho Desk Complaint Management Zoho Desk Complaint Management 9.1 Sridhar Vembu N/A 1996 $500 M
Chennai 1777+ Reviews
30M +
Fresh Desk Complaint Management Fresh Desk Complaint Management 9 Girish Mathrubootham N/A 2003 $100 M
California 1658+ Reviews
150K +
MasterControl MasterControl 8.9 Jonathan Beckstrand N/A 1993 $100 M
Utah 1587+ Reviews
1K +
ComplianceQuest ComplianceQuest 8.8 Prashanth Rajendran $30 2013 $5 M
Tampa 1654+ Reviews
1K +
Bitrix24 Complaint Management Bitrix24 Complaint Management 8.7 Sergey Rizhikov N/A 1998 $25.8 M
Virginia 1654+ Reviews
5M +
Quantivate Quantivate 8.6 Andy Vanderhoff N/A 2005 $18.5 M
Washington 1589+ Reviews
1K +

Zendesk Complaint Management

9.5 User Rating
Omnichannel, knowledge base articles, Triggers Feature

Zendesk is a cloud-based complaint management software that aims to build a customer service portal, knowledge base, and online communities. It also offers a customizable front-end portal, live chat features, and integration. Zendesk is used in a diverse spectrum of vertical markets, from small to large, including technology, government, media, and retail. It allows customer support to track and answer tickets raised by their customers.

Sparta Systems

9.4 User Rating
Corrective, Preventive Action, Document Management Feature

Sparta Systems is a complaint management software that automates the process of complaint management. It tracks and manages any quality process with ease. It also helps improve visibility and efficiency when it comes to managing customer complaints. Plus, its solutions are highly flexible. Moreover, its tools simplify and centralize all issues, meaning users can easily handle and address consumer concerns and boost the company’s credibility.

HappyFox Complaint Management

9.3 User Rating
Web Interface, Staff Dashboard, Ticket Management Feature

HappyFox is a complaint management software that provides multi-channel support for customer complaints and requests from email, web, phone, and social media. HappyFox combines accounting, customer feedback, CRM, commerce, and so forth with company apps. The iOS, Android, and Windows versions of the software allow smartphones and tablets to have support. It has features like canned responses, bulk actions, work schedules, ticket templates, smart rules, and real-time reporting. Moreover, it is easy to set up and provides an intuitive interface.

Freshservice Complaint Management

9.2 User Rating
Knowledge Base, Self Service Portal, Scheduler Feature

Freshservice is a complaint management software that puts a refreshing user experience on top of powerful ticketing and asset management inclinations like auto-discovery of new resources, powerful configuration management, and enhance impact analysis. Among the other features that make Freshservice a better match for any company’s IT management requirements are incident, problem, change, release, and knowledge management.

Zoho Desk Complaint Management

9.1 User Rating
Reporting, Customization, Response Automation Feature

Zoho Desk Complaint Management is a high-powered complaint management system developed to simplify customer complaint processes. This software delivers extensive capabilities that ease up the complex processes of handling customer complaints, such as advanced reporting functionalities and cross-functional collaboration. Zoho Desk Complaint Management also delivers high-end monitoring that ensures faster complaint resolution.


Fresh Desk Complaint Management

9 User Rating
Reminders, Customized invoices, Request deposits Feature

Freshdesk Complaint Management is a leading customer complaint system that manages customer complaints across channels in one platform. This software provides multiple extensive complaint management capabilities that streamline complaint management. With Freshdesk Complaint Management, users can retain customers without a hassle, thanks to the platform’s high-end features, such as collaboration, reporting, automation, and much more.



8.9 User Rating
Reporting capabilities, Automate scheduling, Streamline Feature

MasterControl is a complaint management software that helps companies and enterprises collect customer complaints, organize incidents, and process them for a timely disposition. It can also allow users to track complaints, escalate them, and identify any correlation or related incidents to get a bigger picture. Plus, it can transform complaints into improvement chances with an online tracking system that complies with postmarket administrative requirements.


8.8 User Rating
$30 Price
Audit Management, Evaluation, Mitigation Feature

ComplianceQuest is a complaint management software that ensures customer satisfaction from intake to risk assessment, regulatory impact and submissions, quality investigation, resolution, and continuous improvement through end-to-end complaint management. It provides companies or users comprehensive control over how customer complaints are collected, recorded, and tracked under industry guidelines and regulations. Plus, it can help users or companies address customer complaints timely and efficiently because it is an automated customer handling system.

Bitrix24 Complaint Management

8.7 User Rating
Track performance, Advanced customer relationship, Sales reporting Feature

Bitrix24 Complaint Management is a comprehensive customer relationship management solution programmed to cater to compliant management needs. This software has the capacity to answer customer-related questions and solve problems in real-time, through all channels, and across different devices. Everything works through the platform’s high-end solutions, including integrations with social networks, CRM web forms, knowledge management, and more.



8.6 User Rating
Complaint tracking, Workpaper management, Alerts Feature

Quantivate is a GRC software that also offers complaint management solutions for businesses. This solution manages and automates the entire complaint lifecycle, allowing businesses to centralize their complaint management processes. Quantivate also delivers extensive capabilities that track complaints in real-time, set up notifications for task management, and improve customer service.