10+ Zendesk Client Portal Alternatives and Competitors
Table of Content
Zendesk Client Portal
Overview
Zendesk is a company known for providing customer relationship management (CRM) solutions. Zendesk's goal is to bridge the gaps that hinder strong relationships between businesses and clients.
Companies from around the world are relying on Zendesk to establish client portals. Zendesk started way back in 2007 and is still going strong in improving client connections today.
Alternatives
| Logo | Name | Rating | CEO | Pricing | Founded | Revenue | Employees | Location | Reviews | Customers |
|---|---|---|---|---|---|---|---|---|---|---|
| | SuiteDash | 4.7 | Mike Lambert | $19 | 2012 | $1 M | 10+ | North Carolina | 1987+ Reviews | N/A |
| | FileInvite | 4.7 | James Sampson | Custom | 2015 | $4 M | 24+ | Auckland | 4500+ Reviews | N/A |
| | Clinked | 4.6 | Tayfun Bilsel | $83 | 2008 | $1.3 M | 9+ | Cambridge | 1987+ Reviews | 75000+ |
| | Huddle | 4.6 | Mark Wrighton | Custom | 2006 | $25 M | 124+ | London | 1874+ Reviews | 490+ |
| | Onehub | 4.5 | Charles Mount | $12.50 | 2007 | $1 M | 28+ | Seattle | 1784+ Reviews | 1000+ |
| | Accelo | 4.4 | Geoff McQueen | $39 | 2009 | $15.4 M | 100+ | San Francisco | 1987+ Reviews | 2000+ |
| | Vcita | 4.4 | Itzik levy | $19 | 2010 | $16 M | 210+ | Bellevue | 1748+ Reviews | 1500+ |
| | Freshdesk Client Portal | 4.4 | Girish Mathrubootham | Free | 2010 | $200 M | 5000+ | California | 1878+ Reviews | N/A |
| | Filecloud | 4.3 | Madhan Kanagavel | $10 | 2008 | $7.4 M | 51+ | Austin | 1698+ Reviews | N/A |
| | Kahootz | 4.2 | Peter Jackson | $6.51 | 2012 | $3.2 M | 5+ | Newbury | 1698+ Reviews | N/A |
Contact Info
| Website | Phone | ||||
|---|---|---|---|---|---|
| zendesk.com/guide/features/customer-portal-software/client-portal | support@myaccount.zendesk.com | 1 (888) 670-4887 | twitter.com/zendesk | facebook.com/zendesk | linkedin.com/company/zendesk |
Pricing
Lite
- $0
- 100k custom object records
- Zendesk events only (EAP)
- 90-day event retention
- Lite API limits
Professional
- $19/agent/month
- 500k custom object records
- Zendesk events (EAP)
- 25k external custom events/day
- 1-year event retention
Enterprise
- $59/agent/month
- 25M custom object records
- Zendesk events (EAP)
- 100k external custom events/day
- 3-year event retention
Key Employees
| Image | Name | Designation | Email ID | ||
|---|---|---|---|---|---|
| | Peter Kazanjy | Entrepreneur | N/A | N/A | https://www.linkedin.com/in/kazanjy |
| | Jaimie Buss | VP of Sales | N/A | N/A | https://www.linkedin.com/in/jaimiebuss |
Reviews
“ Worth the service and product ”
3.5/5 (overall) - Ashish G.
Pros:
- The most liking thing about this software is, its customizable in every way.
- The software does not have lot of features available, but you can customize yourself (or a developer) the features based on your requirement.
Cons:
- The service is quite slow.
- The product even has downtime.
“ Great ticketing platform ”
4/5 (overall) - Nick T.
Pros:
- The ticket tracking system is very easy to use and set up so you can see what tickets each business unit or user has open.
- It also integrates very well with Slack and Salesforce so users can submit tickets and we can track results in Salesforce.
Cons:
- Some of the automation is very confusing and certain settings are hard to find because they are buried somewhere.
- It is very difficult to change due to the automation rules automatically reassigning it.
“ The best professional ticketing solution ”
4/5 (overall) - Ashley E.
Pros:
- I can manage my tickets with ease using Zendesk. It provides me with the perfect user interface to easily navigate between all my tickets and incidents.
- This tool is also widely used making it great for training new colleagues and customers to use this for internal systems.
Cons:
- The software is great however it can take a couple of hours to get used to the flow of tickets and interfaces in comparison to some other CRM software.
- Once familiar this is not an issue.
Features
- Analytics
- Accounting Integration
- Application Integration
- Assessment Management
- Assignment Management
- Business Intelligence
- CRM Integration
- List Management
- Marketing Automation
- Customization
- Sales Enablement
- Sales Force Automation
- Team Collaboration
- Predictive Sales
- Performance Management
Images & Videos
Q & A
Can I get a free trial of Zendesk?
Yes, Zendesk has a free trial that you can get at any time from its official website. It’s your chance to learn how Zendesk works and explore its features without paying a penny. You’ll have full access to Zendesk for a limited time. Take advantage of it now.
Does Zendesk have demo videos?
Yes, Zendesk has demo videos that discuss how the system works. The demo videos are available on Zendesk’s website. But before you can watch them, you must submit your first name, last name, and work email to Zendesk. Shortly after, you’ll receive a response from Zendesk.
Will Zendesk delete my data once my free trial ends?
No, Zendesk will not delete your data once your free trial ends. You simply won’t be able to access Zendesk. But your data will remain intact. To access your data and continue using Zendesk, you must log in and purchase a subscription plan.
Where are the offices of Zendesk?
Zendesk has customers around the world, which also means they have offices worldwide. Zendesks’s offices are located in the following:
- San Francisco, California, USA (Main Office)
- Madison, Wisconsin, USA
- Australia
- Brazil
- Canada
- Denmark
- France
- Germany
- India
- Ireland
- Italy
- Japan
- South Korea
- Netherlands
- Philippines
- Poland
- UK
- Singapore
- Spain
Alternatives
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SuiteDash
View Details -
FileInvite
View Details -
Clinked
View Details -
Huddle
View Details -
Onehub
View Details -
Accelo
View Details -
Vcita
View Details -
Freshdesk Client Portal
View Details -
Filecloud
View Details
saas
- CRM
- Database Management
- Project Management
- ERP
- Expense Management
- Marketing Automation
- Accounting
- Customer Service
- Business Intelligence
- Marketing Resource Management
- Content Management
- Sales Management
- Inventory management
- Email Marketing
- Payment Processing
- E-Signature Software
- Contract Management Software
- Cybersecurity Software
- CMMS
- Lead Management
- Business Process Management
- Corporate Performance Management
- Customer Engagement Software
- Enterprise Architecture Software
- Brand Management Software
- Change Management Software
- Lead Generation Software
- Video Sharing
- Workforce Management
- Document Management Software
- Reporting Software
- Billing And Invoicing Software
- Enterprise Asset Management
- Network Security Software
- Data Analytics Software
- Quality Management Software
- Web Conferencing Software
- Web Design Software
- SEO Software
- Data Quality Software
- Risk Management Software
- Facility Management Software
- Help Desk Software
- Social Media Management Software
- Sales Performance Management
- Sales Forecasting Software
- Digital Asset Management Software
- Supply Chain Management
- File Sharing Software
- CPQ Software
- Partner Management Software
- Email Signature Software
- Marketing Attribution Software
- Customer Experience Software
- Budgeting Software
- Audit Software
- HR Software
- EHS Software
- Knowledge Management Software
- Presentation Software
- VPN
- Website Monitoring Software
- PR Software
- Marketing Analytics Software
- Proposal Software
- Payroll Software
- Identity And Access Management
- Task Management Software
- Web Analytics Software
- Business Plan software
- Artificial Intelligence Software
- Photo Editing
- Video Editing
- Video Hosting Websites
- Document Creation Software
- Data Virtualization Software
- Requirements Management Software
- Vector Graphics Software
- After Effects Software
- Board Management Software
- Business Activity Monitoring Software
- Policy Management Software
- Operational Risk Management Software
- Equipment Maintenance Software
- Project Portfolio Management
- Business Management Software
- Corporate LMS
- Internal Communications Software
- Benefits Administration Software
- Time Tracking Software
- Talent Management Software
- Employee Scheduling Software
- Employee Performance Management
- Employee Engagement Software
- Video Interviewing Software
- Applicant Tracking Software
- Contact Management Software
- Employee Recognition Software
- Employee Feedback Software
- Onboarding Software
- Employee Training Software
- Background Check Software
- Recruiting Software
- 360 Degree Feedback Software
- Attendance Tracking Software
- Employee Monitoring Software
- HR Analytics Software
- Reference Check
- Whistleblowing Software
- Subscription Management Software
- Fraud Detection Software
- Data Loss Prevention
- Influencer Marketing
- Referral Marketing
- Compensation Management Software
- Procurement Software
- Decision Making Software
- Mind Mapping Software
- Complaint Management Software
- Enterprise Feedback Management
- Employee Management Software
- HCM Software
- Absence Management
- Meeting Management Software
- Product Lifecycle Management Software
- Enterprise Search Software
- Data Visualization Software
- Multi-level Marketing
- RFP Software
- Incident Management Software
- Encryption Software
- Database Security Software
- Exit Interview Management Software
- Interview Scheduling
- PEO Software
- Social Media Monitoring Software
- Chatbots Software
- Recruiting Automation Software
- Staffing Software
- Workload Automation
- Financial Management
- Business Continuity Management
- Social Media Analytics
- Endpoint Security Software
- Enterprise Content Management
- Customer Communication Management
- Product Management Software
- HR Case Management
- Network Management
- Master Data Management
- Remote Support Software
- Client Portal Software
- HR Service Delivery Software
- Electronic Data Interchange
- Performance Appraisal Software
- Reference Management
- Screen Sharing Software
- Contract Lifecycle Management
- Quote Management
- Direct Mail Automation Software
- Budgeting and Forecasting Software
- DevOps Software
- Backup Software
- Event Stream Processing Software
- Bid Management Software
- Big Data Processing and Distribution Software
- Restaurant POS System
- Field Service Management Software
- Endpoint Detection & Response Software
- Robotic Process Automation Software
- Fleet Management Software
- Customer Data Platform Software