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10+ Zendesk Client Portal Alternatives and Competitors

Zendesk Client Portal

4.5 User Rating
$194 M Revenue
3570+ No of Employees
2007 Founded
SaaS Industry
Client Portal Software Category
Mikkel Svane CEO
Overview

Zendesk is a company known for providing customer relationship management (CRM) solutions. Zendesk's goal is to bridge the gaps that hinder strong relationships between businesses and clients.

Companies from around the world are relying on Zendesk to establish client portals. Zendesk started way back in 2007 and is still going strong in improving client connections today.

Alternatives

Logo Name Rating CEO Pricing Founded Revenue Employees Location Reviews Customers
SuiteDash 4.7 Mike Lambert $19 2012 $1 M 10+ North Carolina 1987+ Reviews N/A
FileInvite 4.7 James Sampson Custom 2015 $4 M 24+ Auckland 4500+ Reviews N/A
Clinked 4.6 Tayfun Bilsel $83 2008 $1.3 M 9+ Cambridge 1987+ Reviews 75000+
Huddle 4.6 Mark Wrighton Custom 2006 $25 M 124+ London 1874+ Reviews 490+
Onehub 4.5 Charles Mount $12.50 2007 $1 M 28+ Seattle 1784+ Reviews 1000+
Accelo 4.4 Geoff McQueen $39 2009 $15.4 M 100+ San Francisco 1987+ Reviews 2000+
Vcita 4.4 Itzik levy $19 2010 $16 M 210+ Bellevue 1748+ Reviews 1500+
Freshdesk Client Portal 4.4 Girish Mathrubootham Free 2010 $200 M 5000+ California 1878+ Reviews N/A
Filecloud 4.3 Madhan Kanagavel $10 2008 $7.4 M 51+ Austin 1698+ Reviews N/A
Kahootz 4.2 Peter Jackson $6.51 2012 $3.2 M 5+ Newbury 1698+ Reviews N/A

Pricing

Lite
  • $0
  • 100k custom object records
  • Zendesk events only (EAP)
  • 90-day event retention
  • Lite API limits
Professional
  • $19/agent/month
  • 500k custom object records
  • Zendesk events (EAP)
  • 25k external custom events/day
  • 1-year event retention
Enterprise
  • $59/agent/month
  • 25M custom object records
  • Zendesk events (EAP)
  • 100k external custom events/day
  • 3-year event retention

Key Employees

Image Name Designation Email ID Twitter Linkedin
Peter Kazanjy Entrepreneur N/A N/A https://www.linkedin.com/in/kazanjy
Jaimie Buss VP of Sales N/A N/A https://www.linkedin.com/in/jaimiebuss

Reviews

“ Worth the service and product ”

3.5/5 (overall) - Ashish G.
Pros:
  • The most liking thing about this software is, its customizable in every way.
  • The software does not have lot of features available, but you can customize yourself (or a developer) the features based on your requirement.
Cons:
  • The service is quite slow.
  • The product even has downtime.

“ Great ticketing platform ”

4/5 (overall) - Nick T.
Pros:
  • The ticket tracking system is very easy to use and set up so you can see what tickets each business unit or user has open.
  • It also integrates very well with Slack and Salesforce so users can submit tickets and we can track results in Salesforce.
Cons:
  • Some of the automation is very confusing and certain settings are hard to find because they are buried somewhere.
  • It is very difficult to change due to the automation rules automatically reassigning it.

“ The best professional ticketing solution ”

4/5 (overall) - Ashley E.
Pros:
  • I can manage my tickets with ease using Zendesk. It provides me with the perfect user interface to easily navigate between all my tickets and incidents.
  • This tool is also widely used making it great for training new colleagues and customers to use this for internal systems.
Cons:
  • The software is great however it can take a couple of hours to get used to the flow of tickets and interfaces in comparison to some other CRM software.
  • Once familiar this is not an issue.

Features

  • Analytics
  • Accounting Integration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • Business Intelligence
  • CRM Integration
  • List Management
  • Marketing Automation
  • Customization
  • Sales Enablement
  • Sales Force Automation
  • Team Collaboration
  • Predictive Sales
  • Performance Management

Images & Videos

Q & A

Can I get a free trial of Zendesk?

Yes, Zendesk has a free trial that you can get at any time from its official website. It’s your chance to learn how Zendesk works and explore its features without paying a penny. You’ll have full access to Zendesk for a limited time. Take advantage of it now.

Does Zendesk have demo videos?

Yes, Zendesk has demo videos that discuss how the system works. The demo videos are available on Zendesk’s website. But before you can watch them, you must submit your first name, last name, and work email to Zendesk. Shortly after, you’ll receive a response from Zendesk.

Will Zendesk delete my data once my free trial ends?

No, Zendesk will not delete your data once your free trial ends. You simply won’t be able to access Zendesk. But your data will remain intact. To access your data and continue using Zendesk, you must log in and purchase a subscription plan.

Where are the offices of Zendesk?

Zendesk has customers around the world, which also means they have offices worldwide. Zendesks’s offices are located in the following:

  • San Francisco, California, USA (Main Office)
  • Madison, Wisconsin, USA
  • Australia
  • Brazil
  • Canada
  • Denmark
  • France
  • Germany
  • India
  • Ireland
  • Italy
  • Japan
  • South Korea
  • Netherlands
  • Philippines
  • Poland
  • UK
  • Singapore
  • Spain

Alternatives

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