10+ LiveChat Chatbot Alternatives and Competitors

LiveChat Chatbot

8.6 User Rating
$89.4 M Revenue
145+ No of Employees
2002 Founded
SaaS Industry
Chatbots Software Category
Mariusz Cieply CEO
Overview

LiveChat is a tech company that provides online customer service software for online businesses. LiveChat was launched in 2002 and has been a prominent brand in the SaaS industry for many years. One of LiveChat’s innovations is their groundbreaking chatbot software, which has been helping many companies achieve fast and efficient customer service operations.

Alternatives

Logo Name Sort Rating Sort CEO Pricing Sort Founded Sort Revenue Sort Employees Sort Location Sort Reviews Sort Customers Sort
Drift Chatbot Drift Chatbot 9.5 David Cancel N/A 2014 $43 M
130+
Boston 1654+ Reviews
10K +
HubSpot Chatbot HubSpot Chatbot 9.4 Brian Halligan $40 2006 $670 M
3,387+
Cambridge 1777+ Reviews
78.7K +
Zendesk Chatbot Zendesk Chatbot 9.3 Mikkel Svane N/A 2007 $816.4 M
5,000+
San Francisco 1698+ Reviews
150K +
Aminos Chatbot Aminos Chatbot 9.2 David Vivero $37 2019 $4.5 M
38+
San Francisco 1541+ Reviews
N/A
Botsify Botsify 9.1 Adrien Menard $49 2012 $19 M
100+
New York 1547+ Reviews
42K +
Intercom Chatbot Intercom Chatbot 9 Karen Peacock $499 2011 $50 M
934+
San Francisco 1698+ Reviews
100K +
IBM Watson Assistant IBM Watson Assistant 8.9 Ginni Rometty N/A 2014 $5.7 B
6,500+
New York 1698+ Reviews
26.7K +
Freshchat Freshchat 8.8 Girish Mathrubootham N/A 2010 $100 M
3,408+
San Mateo 1698+ Reviews
40K +
Bold360 Bold360 8.7 Marco Borgherese N/A 2003 $5 M
3,000+
Boston 1698+ Reviews
38.3K +
LiveChat Chatbot LiveChat Chatbot 8.6 Mariusz Cieply N/A 2002 $89.4 M
145+
Poland 1698+ Reviews
400 +

Pricing

Starter
$16 / Mo Billed Annually
$19/ Month
60-day chat history
Basic widget customization
Ticketing system
Data security
Team
$33 / Mo Billed Annually
$39/ Month
Unlimited chat history
Full widget customization
Ticketing system
Multiple brandings
Business
$50 / Mo Billed Annually
$59/ Month
Unlimited chat history
Ticketing system
Data security
Multiple brandings
Enterprise
Request a call
Unlimited chat history
Full widget customization
Ticketing system
Data security
Multiple brandings

Key Employees

ImageNameDesignationLinkedin
Inga ApiecionekInga ApiecionekProduct Managerhttps://www.linkedin.com/in/inga-apiecionek-5490305
Jakub SitarzJakub SitarzCEOhttps://www.linkedin.com/in/jakubsitarz
Krzysztof GorskiKrzysztof Gorskihttps://www.linkedin.com/in/krzysztofgorski

Reviews

“ Simple configuration, solid service and fantastic choices. ”

7/10 (overall) - Juan Jose C
Pros
  • LiveChat has a pleasant GUI, both its site version and its flexible type, who makes the process easier and faster, will have a good feedback system.
  • Exchange of passengers from such a bot to both a person, and the fare protocol traps any exchange listed beyond the manufacturer’s hours
Cons
  • A little pricey because you’ve got a smaller squad but not cheap.
  • There aren’t a number of options in the standard kit. If there were among the terms agreed it would have been nice.

“ Very easy to use chat platform ”

8/10 (overall) - Gerald M
Pros
  • It integrates Quite Well with our Platform Supplying good information regarding Customers that come into Discussion.
  • Besides, this platform is quite simple to use and contains a fantastic integration with Zendesk’s ticket management. The support is obviously very useful when you need.
Cons
  • I can say that the program is a bit expensive compared to other platforms.
  • So far I have not found any kind of problem with the performance of the platform. It is a program that offers many advantages and is easy to use.

“ Powerful platform for making strong connection with customers ”

8/10 (overall) - Sofia M
Pros
  • My words to describe the amazing features of LiveChat will fall short, because it is diverse in its nature.  While chatting I can easily tag the relevant person for the better insight of the discussions.
  • I can easily share the file in terms of attachments and I did not faced any difficulty in marking the important chats as archive, LiveChat is always accountable for the security of our data.
Cons
  • Since I have been using this platform it is working amazingly. I would say it is an easy going program that build strong relations with our customers.
  • People used to give keep some falsifications about this tool but I know it is good because I have the experience of using it in my organization.

Features

  • Access Control
  • Analytics
  • Accounting Intergration
  • Application Integration
  • Assessment Management
  • Assignment Management
  • CRM Integration
  • Campaign Analysis
  • List Management
  • Marketing Automation
  • Sales Enablement
  • Sales Force Automation
  • Security
  • Performance Management
  • Process Management

Images & Videos

Q & A

Q. Does LiveChat have a free trial?

Yes, LiveChat has a free trial for new clients. You should take advantage of it before you decide to get a paid subscription. The free trial will allow you to explore LiveChat’s features and familiarize its functions. For a short period, you can use LiveChat’s full capability without paying.

Q. How do I create a free LiveChat account?

It’s easy to create a free LiveChat account. Just go to LiveChat’s website and look for “Start Your Free Trial.” Once you’re in, you’ll see a form that’ll ask for your full name, business email, company website, and phone number. And you’ll also need to set up your password. However, you can also use your Google, Microsoft, or Apple account to sign up, which is a lot faster and easier.

Q. How many companies are using LiveChat?

Around the world, there are more than 31,000 companies that use LiveChat. It shows that LiveChat is indeed one of the most popular SaaS products. Five of LiveChat’s top users are Unilever, PayPal, Adobe, IKEA, and McDonald’s.

Q. Does LiveChat offer discounts?

Yes, LiveChat is no stranger to offering discounts. For one, they grant a 15% discount if you’ve been subscribing to their software for 12 months. You can contact LiveChat’s sales and support team to learn more about their other discounts.